• GiftTree

GiftTree

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Overview

GiftTree has a rating of 3.2 stars from 1,899 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GiftTree most frequently mention customer service, free shipping, and fruit basket. GiftTree ranks 2nd among Gift Baskets sites.

  • Service
    293
  • Value
    41
  • Shipping
    42
  • Returns
    15
  • Quality
    1150
Positive reviews (last 12 months): 33.3%
Positive
1
Neutral
0
Negative
2

Instant Feedback

17,562 reviews

36
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How would you rate GiftTree?
Top Positive Review

“Lifesaver”

Oleg T.
3/15/24

This store has been my lifesaver on so many occasions. I am kind of a clumsy guy who always remembers to buy a gift when needed in the last hour 🥴 And just remembered that I have never written a review at least to thank them for their amazing service and show how happy I am that I have discovered them. Now, whenever I have occasion for a gift, I turn to their website and see if I can find something appropriate. And I always do 😀 The gifts come in nice and fancy packages, the prices are affordable and the delivery is fast. Also, they have a remarkable assortment so it is not tricky to find something for whatever occasion it is.

Top Critical Review

“What you'll get for $150”

lacey s.
1/28/20

Are there even any words? Gift basket delivery was late, so my mother in laws birthday was over, you can see what they advertise vs what they deliver... and as for the wine? Cheap moscato that even had a "great value" sticker on it...

Reviews (1,899)

Rating

Timeframe

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Reviews that mention popular keywords

gift tree (663) customer service (365) birthday gift (58) day delivery (41)
Thumbnail of user gaylae12
Tennessee
1 review
0 helpful votes
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October 17th, 2021
Verified purchase

I appreciated the variety of baskets and prices. I am quite content with my selection and your web site.

Reason I chose this business:

My son's promotion and I liked the components of your baskets over others I had looked at. Was definitely looking for a basket with some wine or champagne.

Quality
Thumbnail of user carolynm1602
New York
1 review
0 helpful votes
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April 3rd, 2023
Verified purchase

I had a gift basket sent to a very dear friend and she just loved the basket! She was very happy with it. Thank you for your help with this.

Reason I chose this business:

I saw the beautiful gift baskets online and thought that would be a great gift.

Quality
Thumbnail of user davidw3582
California
1 review
0 helpful votes
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March 20th, 2021
Verified purchase

So thankful for this service! Our client was so grateful and so amazed by their fruit basket. Thank you!

Thumbnail of user ngot4
Utah
1 review
0 helpful votes
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April 24th, 2021
Verified purchase

It's a gift given to a friend. I really have not seen it myself and hoped that the fruits tasted good. My friend said that the gift box was nice.

Thumbnail of user ronaldh852
Michigan
1 review
0 helpful votes
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September 6th, 2021
Verified purchase

What a fun way to celebrate a 21st birthday! The custom box makes a great keepsake. Super fast delivery!

Quality
Thumbnail of user dissatisfiedc128
Texas
1 review
0 helpful votes
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February 24th, 2023
Verified purchase

I did not receive any tracking information. The basket was delivered two days after the delivery date on the order without any notification.

Quality
Thumbnail of user bens880
GB
1 review
0 helpful votes
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October 16th, 2021
Verified purchase

The flowers looked really tired and almost wilting.

Also the bottle of wine was not off the standard I was expecting to order.

To ask about delivery schedule

Reason I chose this business:

It was the first option when I searched online

Reason I chose this product:

For the way it was depicted online

* GiftTree attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Quality
Thumbnail of user mrs.r3
New Jersey
1 review
0 helpful votes
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June 12th, 2022
Verified purchase

I was able to place my order a month in advance and it arrived early the day that I picked. It was perfect.

I called because I had put my l order in too many times. The representative was very helpful and helped me make sure the order was correct.

Reason I chose this business:

GiftTree was recommended.

Service
Quality
Thumbnail of user gracew326
Montana
1 review
0 helpful votes
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July 19th, 2022
Verified purchase

The recipients loved the gift. The wine & food were all delicious! Next day delivery was a great option & very reasonably priced.

Thumbnail of user sydneyr159
Texas
1 review
0 helpful votes
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August 28th, 2023
Verified purchase

Perfect farewell gift for colleague! Selected Next Day delivery option and received early the next day. Thank you!

Quality
Thumbnail of user shawnaf
Sara M. – GiftTree Rep

We're thrilled to have been a part of your colleague's farewell with our timely delivery! Thank you for choosing GiftTree for such a special occasion.

Thumbnail of user charlottes257
Colorado
1 review
0 helpful votes
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March 1st, 2021
Verified purchase

It was easy to order. It arrived on time. My cousin said it all tasted great and was gone by the end of the day. I will order again in the future.

Thumbnail of user ednag62
Illinois
1 review
0 helpful votes
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February 25th, 2021
Verified purchase

Disappointed they offered not refund or credit
When first it was delayed and then didn't care when they got it.
Will not use this company again.

Thumbnail of user shawnaf
Sara M. – GiftTree Rep

We are terribly sorry your gift was delayed. In reviewing the tracking, I see this occurred during a time of severe winter storm advisories across the country. It pains us to know this negatively impacted your experience and regrettably, weather delays are not something we can control and are not eligible for reimbursement. I am sorry again that this did not go as planned. We do hope the gift made a great impression once received!

Thumbnail of user nicolel1150
Pennsylvania
1 review
0 helpful votes
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October 15th, 2021
Verified purchase

Gift tree offers very good items the price could be better but the delivery is horrible, it takes a week for a gift to be received.

* GiftTree attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user ritab433
Massachusetts
1 review
0 helpful votes
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April 5th, 2021
Verified purchase

I did not see the basket that was delivered but the receivers stated it was very nice with a beautiful basket. I would use GiftTree again.

Reason I chose this business:

I saw it had good ratings

Reason I chose this product:

I wanted a nice mix for children as well as adults which this basket delivered

Quality
Thumbnail of user kathleenb1366
New Mexico
1 review
0 helpful votes
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September 12th, 2021
Verified purchase

Just make sure the order gets to the recipient. Thank you. Gift looks great. Gift arrived to recipient and they were pleased. Called me right away.

Quality
Thumbnail of user lisas4102
California
1 review
0 helpful votes
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May 10th, 2022
Verified purchase

I have used gift tree for several years now and love it! The gifts are nice and the have helpful service people and amazing delivery time!

Reason I chose this business:

Selection and delivery time

Reason I chose this product:

They are quality name brand products.

Quality
Thumbnail of user dawnj331
Ohio
1 review
0 helpful votes
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June 26th, 2022
Verified purchase

I was very pleased with the products you sell and the ease of navigating the website. Delivery was perfect as it was delivered earlier than expected.

Products used:
Wine gift basket

Service
Value
Shipping
Quality
Thumbnail of user markb2523
Florida
2 reviews
0 helpful votes
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June 13th, 2021
Verified purchase
• Updated review

Easy to use website, gift delivered on time. Although, I was not able to use my $25 gift that giftTree sent me from my last order.

Reason I chose this business:

Quick, easy, dependable.

Reason I chose this product:

Price and variety of items.

Quality
Love the cheese plates
November 18th, 2020
Verified site experience
• Previous review
Thumbnail of user deek74
New York
2 reviews
10 helpful votes
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August 28th, 2022
Verified purchase

Not very happy! The chocolate was melted; it was a gift so it was quiet embarrassing! I don't think I will be ordering from there again!

Reason I chose this business:

Figured I’d give it a try

* GiftTree attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Quality
Thumbnail of user yvonner334
Australia
1 review
0 helpful votes
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December 24th, 2022
Verified purchase

The recipients were very happy with the gift basket and I was grateful that Gift Tree had such a great selection to choose from.

Reason I chose this business:

I live on the other side of the World and didn't want to miss out on giving a gift to family in New York.

Quality
Thumbnail of user josephs2363
New York
2 reviews
0 helpful votes
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December 10th, 2021
Verified purchase

Great products the company always take the time to lay out the best of wines, chocolates and goodies

Reason I chose this business:

Very user friendly

Quality
Thumbnail of user arlenea72
Illinois
1 review
0 helpful votes
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March 2nd, 2021
Verified purchase

I was very pleased that gift arrived in time and in good condition.

The tracking information was accurate.

Thumbnail of user or41
Jamaica
1 review
0 helpful votes
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September 24th, 2021
Verified purchase

The package did not arrive as advertised. That was disappointing. The recipient was happy just to receive it.

* GiftTree attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user jackiec611
New York
1 review
0 helpful votes
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October 17th, 2022
Verified purchase

Arrived on time and was in good condition. Fruit and cookies were excellent and enjoyed by the recipient.

Reason I chose this business:

Quality items, good price

Quality
Thumbnail of user vanessaw331
Australia
1 review
0 helpful votes
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March 28th, 2022
Verified purchase

It was a pleasant and straight forward experience. The website was very clear and easy to go through.

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From the business

Shop for gift baskets, wine gifts and more at GiftTree. From sympathy gifts to gourmet gift baskets, shop gift ideas for any occasion.

Business History

We define generosity.
GiftTree is proud to bear the pomegranate as our emblem, as it perfectly embodies our approach to designing and curating our gifts. Spanning continents and cultures, the pomegranate has served as a symbol of generosity since ancient times. When extended as an offering, pomegranates signify good will and the best intentions from one heart to another. The pomegranate is, essentially, who we are at our core - defining generosity.

We aspire to inspire.
The good taste that each gift embodies—and the uncompromising quality we guarantee—assures you that whatever you choose to send will inspire genuine delight and gratitude from friends, family and business associates. You’ll be making a lasting impression.

Exclusive keepsake containers.
The presentation of your gift is carefully planned to maximize the “wow” effect at first sight. Ordinary boxes won’t do. We design shapes, choose colors and select durable, luxurious materials for all our signature trays, baskets and chests. As a result, they can be repurposed for years, granting your gift impressive staying power.

Your gift will be swiftly on its way.
The vast majority of gifts ship the day you order them…from whichever of our three locations is closest to the shipping address. If you are a last-minute person, this is music to your ears.

Personalization & business identity.
Would you like to display a name, message or business logo on your gift? We will engrave, emboss, monogram or imprint your message. And here’s the best news: in most cases, we need only one day to do it!

Company Representative

Thumbnail of user shawnaf
Sara M.
Customer Experience Manager

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