Gigsberg

After following up for the whole day and being given meaningless responses to keep waiting indefinitely, they cancelled the tickets.

The doors opened for the cold play concert at 5pm and I get an email at 6.10pm that they regret to cancel it and will give a full refund.

They assured me the tickets would be sent by email and asked me to leave for the venue. I write this as I am on my way there and I have to head back home after spending money to get there without attending the concert.

Their chat system is terrible, they only respond to emails and were never proactive. I now await my refund and would advise against using this site as it's a waste of time, money, effort and energy.

My experience with Gigsberg has been a complete disappointment. I purchased tickets for a specific section close to the stage, but ended up with seats in a section, which had a poor view blocked by a pillar. Despite paying a significant amount—3000 EUR—for these seats, it took Gigsberg three months to respond to my complaint, and even then, they offered only 570 EUR.
I feel completely disregarded as a customer, as I've provided all the necessary evidence to show that my seats were not as advertised. This company seems more interested in holding on to money than in making things right. Based on my experience, I would not recommend Gigsberg to anyone looking for reliable ticket service.

Totally untrustworthy! Paid a ticket 3 times its price and when the time of the concert was close suddently the ticket didnt exist and they offered me a different one. And when i refused and ask for my money to be refunded they didnt refund my money but the ticket i had booked all of a sudden became available... such a scam... shame on them... i understand how the market of demand works but this is ridicoulus.

SCAM ALERT, BOYCOTT GIGSBERG! My husband wanted to take our 10-year-old daughter to see the legendary Vasco Rossi in concert in June 2024 at Milan's San Siro. We spent 600 euros to buy 3 tickets on the Gigsberg website and the tickets never arrived! We ask all fans of the legendary Vasco to help us spread the word and boycott Gigsberg, because no one else should experience a terrible disappointment like ours!
ALLARME TRUFFA, BOICOTTATE GIGSBERG! Mio marito voleva portare mia figlia di 10 anni a vedere il concerto del mitico Vasco Rossi a giugno 2024 a Milano San Siro. Abbiamo speso 600 euro per comprare 3 biglietti sul sito Gigsberg e i biglietti non sono mai arrivati! Chiediamo a tutti i fans del mitico Vasco di aiutarci a boicottare Gigsberg, perché nessun altro deve vivere una tremenda delusione come la nostra!

I was charged twice for some concert tickets. They charged me twice, taking 2 x £372 out of my account. I have complained consistently, to be told " it'll be processed eventually". If this was a smaller figure I could swallow this, however, nearly £400 should be an instant apology and refund. Really really poor. Buy your tickets elsewhere!

Gave us wrong event info and refused to refund and did not help saying they are only a 3rd party. Yet they sold us the tickets under also information. They told us under 16's could attend the event when actually they couldn't.

We bought two tickets from this website for the coldplay concert in Amsterdam,with 4 times the official selling price.
They sent me the tickets 2 days in advance. When we arrived at the concert entrance on 15 July 2023, we found that the tickets were unavailable. The staff told me that someone before us had scanned the same tickets and had already entered the concert. How ridiculous that they sold the same ticket multiple times to different people!
The most annoying thing is that it has been 6 months since we contact them and provided the official documents of "Proof of conflscating tickets"from the concert, and they still have not refunded the 960 euros to us. Every time we ask them, they say "We are still reviewing your claim..."

Steals your money. Does not reply to emails. Lost all my money. When I finaly got someone to reply they refused to give me a refund. Saying that the purchase was final. Even though I never received anything for my purchase.

I used gigsberg.com for the first time on 21/04/2023 to purchase a ticket for the Rammstein concert at Olympiastadion, Berlin on 15/07/2023. To say that the experience was less than satisfactory would be an understatement.

Upon arrival at the venue, I was shocked and frustrated to find out that my tickets were invalid. The troubleshooting department at the event confirmed this and even provided me with documentation that my tickets weren't valid. This was a huge disappointment as I had been looking forward to this concert and had planned my day around it. To be denied entry because of a problem with my ticket was both embarrassing and deeply inconvenient.

After this unfortunate incident, I reached out to gigsberg.com's support department seeking a resolution and a refund. I sent several emails explaining the situation, attaching the documents provided by the event's troubleshooting department, and requesting my money back. However, there has been a deafening silence from their end.

The customer service from gigsberg.com has been nothing short of abysmal. I'm deeply disappointed with the lack of response and the absence of any effort to rectify this situation. It's not just about the money, it's about the principle - when you purchase a ticket, you expect it to be valid and when you reach out to customer service, you expect a response.

I would strongly advise against using gigsberg.com for concert tickets. The lack of quality control for the validity of tickets and the poor customer service makes the entire process a risk not worth taking. I hope that my review can help others avoid the disappointment and frustration that I experienced.

Unfortunately, based on my personal experience, I cannot recommend this service and will not be using gigsberg.com in the future.