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After writing my initial review of Gilt and their customer service on 9/12/2015, I received a message from Gilt CS rep Laura, on 9/13/2015, apologizing for the experience, and would like to look further into the issue and provide a satisfactory resolution. I have since then replied two times to Laura at Gilt, but have not heard back from Laura or Gilt as of today 9/17/2015, nor any action has been taken to remedy the issue. Once again, Gilt has exemplified their poor customer service.
The shoebox deal was very good, but a lot of the deals are so obscure or based in NYC. I live on Long Island so it's not that helpful and the prices aren't as competitive of what they used to be
It's an off shoot of Gilt.com. It is more geared towards experiences, like Groupon, but trying to appeal to a more "refined" clientele. I have liked some of the things I have bought, but there is a strict NO REFUND policy. That kind of stinks!
Thank you gilt city for your excellent customer support and refunding me for my voucher, which, due to my oversight, was not redeemable because i was not a first time customer. I will continue to be a loyal customer of gilt city over other discount websites.
I have purchased a few items from this site and have been extremely satisfied. There items are "stand out pieces" which I have received many compliments on when I wear them.
Hi Bettina,
We are so happy to hear that, it is always great to hear when our members are happy with there goods:)
Thank you kindly for taking time to share this feedback with us. Happy Shopping!
Warm regards,
Maureen
#giltservice
This place has horrible customer service when it comes to returns they will simply ignore you and if you try to remove yourself from their email list they will ignore your request again and continue to spam your email constantly even if you ask to never be sent another email.
Make sure you read all the fine print as they won't allow you to return any deal which you accidentally purchased not seeing that the deal was for NEW customers only. Even though they admit to being able to refund such purchases in certain circumstances they made it clear that they would NOT refund my purchase, even though I made it clear to them that I couldn't use the Voucher and hence the deal as I was NOT a new customer.
Hi Arthur,
I am sorry that we are unable to do as you request in this case. Again, I am very sorry for any upset in this matter, I assure you that you are a valued member and we do try our best to make exceptions however some rules can not be broken:(
Should you require any further assistance in the future please do let us know.
Warm regards,
Maureen
#giltservice
I really buy on jomashop.com because this site is reputable and has very good results. I am completely satisfied with the service here
Hey there,
We are always glad to hear that our members are happy :) Thanks for taking the time to share your thoughts.
Have a lovely evening and most of all Happy Shopping!
Warm regards,
Maureen
Gilt Customer Service
I personally have not purchased from gilt itself but had the unpleasant experience of dealing with their sister company, saks OFF5th, I stay away from anything saks now!
Hi there,
I am very sorry to hear that.
All of us here at Gilt would love the opportunity to show what a great experience shopping on Gilt can be:)
If you change your mind or need any assistance please do send us an email to service@gilt.com
Happy Holidays:)
Warm regards,
Maureen
#giltservice
I take back my words. The quality of the goods is perfect, price too.
People in the service are polite, but very busy, problems are solved slowly.
They deducted the money(234Eur) for the item not received and lie all the time that they will solve problem" during 5days". I was loyal customer until they took my money. For a long time I believed that they care about reputation.
Is there any authority to curb such sellers?
Overview
Gilt City has a rating of 2.7 stars from 24 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Gilt City most frequently mention and customer service. Gilt City ranks 6th among Flash Sales sites.
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- New York, NY, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Karen,
Thank you for your feedback in regards to the old offers and new on Gilt City.
We really do appreciate the time you have taken to share these concerns with us and will ensure that they are shared with the relevant department.
Warm regards,
Maureen
Customer Service Specialist