I've used Gixen a few times. Often enough for me to pay for a subscription. It's pretty cheap but you get even faster snipes with a subscription. It's certainly helped me get some bargains, and is the best sniping site there is in my humble opinion. You will get the annual subscription back with your first snipe.
I recently signed up for the FREE version of Gixen, after trying it out for just a week, decided to jump right in and purchase the MIRROR version. Since then, Gixen has been sniping with great success for me. The best part for me is putting my bids into Gixen instead of the ebay listings which can draw unwanted attention to those items. For the most part, I either have won auctions at a way better price than I hoped for, or sadly lose them to another bidder that just wants an item at a higher price than I would pay. Also by having it run in the background, it removes the chance that I just forget about items that I am watching. To date, have about 80 or 90 wins. Highly recommended!
I've been using Gixen for years and it's by far the best. After a time using it for free I signed up for the paid version not only to support Mario but also to be able to use the mirror. It has never let me down. In response to Fred F.'s comment about malicious adware, it is highly unlikely it was caused by Gixen.
I had been using Powersnipe for years until it starting failing to place bids. I looked for a free alternative and found Gixen. It works perfectly for my needs. So well, in fact, that I took out their paid-for mirror subscription for no other reason than a thank you for creating a solid system which works.
I've used Gixen for several years and love its service! Not only can I set a bid in advance and forget about it, but I can change my mind - and bid - several times, or even eliminate it completely. At first I used it for free which you can do, but its service is so wonderful I'm now a happily paying customer - and it's worth every penny. And the pennies are very few!
I was using an alternative sniping site for a few years, and lost some important items due to software failures.
Since I swapped to Gixen, I have not had any issues, and found the site very easy and user friendly. I subscribe to the mirror service, and recommend this service whole-heartedly. Thoroughly recommended service!
I have used Gixen for many years. It allows me to bid last moment and keep the competition unaware of my interest in an item until last minute. Unlike the built in bid system I do not keep raising the bid for days prior to end of auction. I snipe in at the last moment and more often than not, win the item. I use the mirror service and I have not experienced any failed bids. It's worth it if you want to win.
No more staying up all night to bid on an eBay item. Just set your top bid and it'll only bid above last bid (rarely using top bid). I've gotten so many more deals without having to watch the countdown for last minute bids.
I've lost count of the number of auctions I've won over the years of using this site, it probably runs into thousands. You can set your price and forget about it (which I frequently do) and often get massive bargains. The interface has no frills and is so simple you simply can't go wrong. A1.
I find buying rare items on ebay to be nerve wracking. I recently found an item I have sought for 20 years, that has been out of production longer than that. I was prepared to pay top dollar, but definitely wanted to snipe so as to not drive up the price unnecessarily. I find Gixen easy to use and reliable, it takes the stress out of bidding for hard to find items.
Answer: TOTALLY LEGIT! Been a paid up user for over a decade and never had a single problem.
Answer: It is obvious the reviewer had all the problems that he incorrectly blames on Gixen because he has visited other websites that have put malware/spyware/keyloggers/viruses on his computer. He won't admit that his problems are his own fault so falsely blames GIXEN for his own incompetence.
Answer: I have not needed to reach Customer Service. Their online help is pretty good. Just read.
Answer: It just works. Simple user interface. You can just "set it and forget it". Maybe the best online tool I have ever encountered.
Answer: Nothing at all. Gixen main service is free up to 4 winning snipes a month. Reliability for the free service is 99.5%. If you want higher reliability you can subscribe to Gixen Mirror. In that case your bid is sent twice, from two servers in different regions to minimize chance of failure. Gixen Mirror is inexpensive, around $6 / year, and there are different subscription types that can be seen on the settings page.
Gixen has a rating of 4 stars from 507 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Gixen most frequently mention many years, mirror service and ebay auctions. Gixen ranks 6th among Auction sites.