• Glambot

Glambot

Write a Review

Overview

Glambot has a rating of 1.7 stars from 110 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Glambot most frequently mention high end, customer service, and urban decay problems. Glambot ranks 854th among Beauty Products sites.

  • Service
    14
  • Value
    11
  • Shipping
    14
  • Returns
    11
  • Quality
    11

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
23
See all photos
How would you rate Glambot?
Top Positive Review

“All the Makeup You Could Ever Want”

Nicole O.
11/24/18

I heard about glambot.com from a girl friend who works at Ulta. I checked out the site and was amazed that they have thousands of items available for purchase. I was able to find a MAC Studio Tech Cream Compact Foundation that is now discontinued. Because it was my first purchase, I was able to use a 15% off code that was emailed to me. Pretty awesome. Although the item was listed as 80% fill, it arrived in almost new condition. Although used makeup is not for everyone, it's great for those looking for a rare item or for expensive brands on a discount. I'm on their email list and this they are always rolling out insane deals, at least once a week. I like to check the site now and then to see what new items they have listed on the site. It's fun to even just window shop!

Top Critical Review

“I would give 0 Stars if I could”

Jan C.
6/17/24

This is a very shady and misleading company. They have an estimator on their site of what one can earn selling slightly used makeup. Yet they consistently pay about.50 to $1 per item. The BBB needs to shut this "business" down.

Reviews (110)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (13) items (30) urban decay (9) 2 weeks (7) store credit (3) 2 months (4) box (15) offer (29)
Thumbnail of user cindyr175
Hungary
4 reviews
6 helpful votes
  • Send Message
February 24th, 2019

These guys have wonderful offers but they've been so poor in the business. I check out some latest brand recently on their site and was tempted to make another order after a bad experience of a wrong item delivery. I was prepared to never ever try them again but they came through with my order. I think they are styling up.

Thumbnail of user rafaelm84
Doug m. – Glambot Rep

Hi Cindy! You're amazing for giving us a second chance. Glad that we were able to get your makeup through to you this time around. :)

Thumbnail of user lindsayg63
Austria
4 reviews
6 helpful votes
  • Send Message
June 1st, 2019

I bought this cream from Glambot, but since I have used it barely a month, I can't tell if it is improving my skin. It goes on smoothly and feels good on my face plus it 's long lasting throughout the day.

Thumbnail of user rafaelm84
Doug m. – Glambot Rep

Hi Lindsay! Looks like you bought a BECCA face product. BECCA is a very popular brand- one of our top sellers. That brands face liquid/cream products are known for proving long-lasting, natural looking coverage. They also offer a wide range of highlighters that are very popular. You should check them out! Thanks for sharing here :)

Thumbnail of user graceg79
Nigeria
3 reviews
1 helpful vote
  • Send Message
December 10th, 2018

The very first time i heard about glambot.com was from a friend of mine who was already buying things from them. She urged me to try it out and i searched and bought a MAC Studio Tech Cream Compact Foundation. Did i tell you that I got 15% discount code? Yes i did. And since them i have been addicted shopping here.

Thumbnail of user rafaelm84
Doug m. – Glambot Rep

Hi Grace! You totally made our day here at Glambot HQ. Love that you were able to find a Holy Grail MAC item. They're amazing when it comes to the coverage game. Rock on babe! Xoox

Thumbnail of user hannahm499
Pennsylvania
1 review
3 helpful votes
  • Send Message
March 28th, 2022

I emailed glambot about 3 times over the last two weeks, after accepting two sell offers for packages I had sent. I put a. Con instead of. Com in my email for my paypal account and asked them to please fix. I never received a response back from them, and I never received my paypal deposit for me makeup products. It's really awful that they don't reply to email inquires and they give no phone number or other means of communicating with them. HORRIBLE! I will be contacting a lawyer if I don't get a reply by Friday.

Service
Value
Shipping
Returns
Quality
Thumbnail of user alexr166
Pennsylvania
1 review
8 helpful votes
  • Send Message
August 28th, 2017

You do not get great return for your make up from this vendor. They do not provide you itemized invoices nor proof for items (broken in shipment). I have sold 3 times. The first two times it took them over 2 weeks after delivery to provide an offer. This most recent sell was better but then they did not pay me within the 24-48 hours they state- it took them over 2 weeks to pay.

Thumbnail of user francescad60
Texas
3 reviews
3 helpful votes
  • Send Message
July 30th, 2022

I sent Glambot a large box of new and gently used cosmetics. They offered me $25 which I accepted, although I thought at the time it was a bit low. I then sent them a second smaller box of new and gently used cosmetics and I received an email declining my box. They did offer me a chance to get my items back if I paid them $30! No thanks! I will never do business with them again. I should have sold online through Mercari or eBay! Stay away from these crooks.

Service
Value
Shipping
Returns
Quality
Thumbnail of user katherinec26
Massachusetts
1 review
25 helpful votes
  • Send Message
July 25th, 2016

After reading an article about Glambot, I mailed them a package of 50+ beauty items. Despite that they promised free shipping, I still had to pay more than $20 to ship it. USPS delivered the item in early May. After contacting them at least 8 times and nearly never hearing back, they let me know today that they don't have it - that USPS must have lost it. USPS has submitted proof of delivery. In all reality, I suspect they have just stolen my makeup.

Thumbnail of user tyrag1
Canada
4 reviews
9 helpful votes
  • Send Message
May 31st, 2019

I like their makeups. Fabulous offers-selection of quality brands but less expensive. I understand that some products from this store are a bit used but mine came new and in the original package. My first order and will try them again.

Thumbnail of user rafaelm84
Doug m. – Glambot Rep

Hi Tyra! Thanks for checking the website out. Yes, we offer a wide range of brands- there is something for everyone on our site! We are able to offer low prices on normally high priced items because the items are second hand. Rest assured that all the items are checked for authenticity and sanitized, making it safe to use! We look forward to fulfilling your next order :)

Thumbnail of user chrism331
Illinois
1 review
24 helpful votes
  • Send Message
February 28th, 2017

I sent them a box of carefully bubble-wrapped high-end makeup -- e/s palettes & foundations from Dior, Chanel, etc, NO drug-store or very used items. Totaled 57 items in all. USPS tracking said box was delivered on Feb. 21, I waited another five days and emailed them. They claimed they were having issues with USPS delivery -- BS! Finally, they sent me an offer: $120(!) or $2.48 average apiece for a box containing roughly $2,000 of barely touched and some new cosmetics! They then list the Chanel & Dior items for $30-$45 EACH! What a Rip off! Never again... I'll go to Poshmark or elsewhere!

Thumbnail of user miyob
Washington
5 reviews
23 helpful votes
  • Send Message
April 14th, 2019

I received my box of Lookfantastic 3 days ago. The down side was that some of the items inside the box were a bit wretched. The seller would've packed this more carefully since it's fragile. I'm still giving Glambot 5 stars for timely delivery and the product is top quality.

Thumbnail of user karenh641
karen h. – Glambot Rep

Hi Mia! Welcome to the Glambot Fam. Very sorry to hear that some items arrived damaged. Not sure if you are oversea from the U.S., but sometimes packages can get a bit rough handled. We do try our best to package orders so they arrive in the best condition possible. Thanks for your honest review :)

Thumbnail of user laraliew
Alaska
1 review
14 helpful votes
  • Send Message
October 31st, 2016

Sent them Dior. Tom Ford. Channel. Products they were selling on the site. They first tried to say where is your box we never got it. Then when I told them I would have rather given it away than gotten scammed they magically found it. Saying it smelled of smoke would l like to pay $15 to get it sent back. Well yes I would and my cosmetics were in the original packages. Can't wait to see what stinking mess they send back to me. They are wanting to scam your cosmetics off you. Do not do this.

Thumbnail of user adrienneh5
Colorado
1 review
7 helpful votes
  • Send Message
April 13th, 2016

They claim if you send makeup with over half you can get up to 150. I sent 21 pieces of mac Makeup and it was barely used. They offered me 40 bucks, when i said no they told me i had to pay for shipping it back which is the first i heard of this. I complained and the lady said i could pay with pay pal i told her i did not have an account and needed my invoice and no one has gotten back to me. From what i gave them looking at their website they stand to make over 200 and only offered me 40. Now i don't even know how to get my makeup back because i have yet to receive a response on how to get that invoice.

Thumbnail of user malindar28
Louisiana
1 review
0 helpful votes
  • Send Message
October 13th, 2023

Don't bother trying to sell your products on Glambot.
I sent in sixteen brand new Stila lipcolors.
I was offered $2.00.
I tried to reject offer but they wanted forty dollars to send back to me.
Glambot sells brand new Stila lipcolors for $13.00
Let's see… I got $2.00 and Glambot will make $208… do the math!

Tip for consumers:
An approximation of payout would have been nice!

Service
Value
Shipping
Returns
Quality
Thumbnail of user mariac485
Austria
3 reviews
16 helpful votes
  • Send Message
February 19th, 2019

I recently bumped into this site and decided to give it a try in spite of the complaints from customers that I had seen on the site. I made a test order of stila smudge potm urban decay glide eye shadow and naked2 & 3.
17 days elapsed before receiving the order and thought I had lost it.
When the package finally arrived, it was a bit unexpected because I had somehow given up. But the products were in good condition.
So, it's a thank you from me!

Thumbnail of user rafaelm84
Doug m. – Glambot Rep

Hi Maria! Thank you for shopping with us. International packages do take some time to be delivered because of customs- so sorry you had to wait so long. Glad you were able to snag some items from Stila and Urban Decay. Woot! Amazing that your items arrived in perfect condition. So glad we met your expectations and we hope to see you again soon!

Thumbnail of user jajam
Kentucky
1 review
11 helpful votes
  • Send Message
May 9th, 2016

I sent an email inquiring about what could be sold and I should've known then not to sell to them because it took 7 days just to get a response. Once I finally did, I shipped a box full of UNUSED items, some still in the original packaging NEVER even opened or swatched and I was offered $20! LOL! Not to mention they had my items 4 weeks & I heard nothing until I sent an angry email. I only waited 4 weeks because it's a "new" company and I tried to give them a chance. What a joke that site is. I rejected it and ended up paying $10 just for shipping back to me! So basically, they still make a profit off of you even if you refuse their offer. And I'm sure had I taken the $20, they still would've sold every single item I sent to them & made a good profit. They are a scam. Sell your makeup on poshmark instead.

Thumbnail of user ss192
Texas
1 review
8 helpful votes
  • Send Message
June 2nd, 2016

-read the fine print about their return policies! Their prices serm cheap until you realize they are selling USED items! The new unused stuff is NOT cheap. And my order somehow included a product that l would NEVER buy! L am not sure how it got in my cart (for $30 non-refundable) buy from someone reputable, that accepts returns/exchanges!

Thumbnail of user andreak366
New York
1 review
1 helpful vote
  • Send Message
August 8th, 2021

I spent about 20 dollars on a makeup product and it still has not came. I was very excited to get this package but i have been waiting a very long time with no package. I am very disappointed because i spent 20 dollars for nothing. I didn't get the package and i have no idea if i ever will.

Tip for consumers:
Don’t get it because it will never come

Products used:
None because it never came

Thumbnail of user viah
Netherlands
6 reviews
4 helpful votes
  • Send Message
April 13th, 2019

I've been a good customer of Glambot but had never got a chance of cash back or "Glambucks".
But last week was my moment when I sent in 22 boxes of brand cosmetics.
I was awarded 30% in store credit.
I love this store
Thank you guys

Thumbnail of user karenh641
karen h. – Glambot Rep

Hi Sandra! Oh yay! Yes, sellers have the chance to choose Glambucks (shopping credit) or Cash. Glad you chose Glambucks and earned 30% more :)

Thumbnail of user janc85
California
1 review
22 helpful votes
  • Send Message
April 18th, 2017

I sent 20 several lightly swatched makeup items, including a YSL lipstick, a few UD palettes, Bobbi Brown items, etc. Again, these items were like new. My sell offer was so ricidulouss--$32. About $1.62 per item. I had to reject their lousy offer and they charged me $17 to return this box--which was small and could have been sent Priority envelope. Never again. This company gets your items, has you over a barrel with their lousy offers or pay to ship it back. Beware!

Thumbnail of user carriew85
Netherlands
6 reviews
1 helpful vote
  • Send Message
February 20th, 2019

I received a package of a new brand of makeups from a local certain store that didn't work for me although they had cost me a fortune. I was worried I had made a flat loss but a friend of mine advised me to sent them to Glambot and gave it a try.
Although I was offered too less than I had spent, at least I'm glad they saved me from a total loss.

Thumbnail of user rafaelm84
Doug m. – Glambot Rep

Hi Carrie! Glad that you were able to sell your makeup to us and not take a total loss. I'm sure the new owner will find enjoyment with your previous makeup!

Thumbnail of user dennab1
Texas
1 review
9 helpful votes
  • Send Message
March 26th, 2017

Please please do not spend your money here. I bought some things from here. Long story short i did not recieve what was ordered. It was $39.99 i emailed and asked them about it and got no answer. An invoice was not provided and i was not notified when my things were shipped. Took three weeks to get it. And plus its only a few dollars cheaper. You'll be over paying for what you couldve got in the store brand new once they and tax and shipping. I'm warning you. Go build some points at Ulta or Sephora. Its just not worth the headache with Glambot.

Thumbnail of user maryg582
Canada
3 reviews
10 helpful votes
  • Send Message
March 26th, 2019

I had never had much luck ordering blindly online, especially foundation. I always felt that I had to go to a store and actually look at something before buying it. Last month a friend of mine recommended this online store and trusted her enough to give it a try. She told me I would find a huge range of brands at fair prices at Glambot and would be able to complete my order online without going to the physical store. I made a small sample of order to verify this and it came through last week. Apart from delivery that took 17 days, there were no difficulties. I've resolved to try them for a 2nd time before I recommend to someone else.

Thumbnail of user rafaelm84
Doug m. – Glambot Rep

Hi Mary! So glad we could help with your makeup needs! Yes, finding the right foundation color is always a bit tricky- especially when done online. Amazing that your friend shared that info with you. Word of mouth is our number one channel for new customers. We can't wait to see you again for your second trial! :D

Thumbnail of user sarahb288
Texas
1 review
9 helpful votes
  • Send Message
March 22nd, 2017

I sent over $400 worth of makeup comprising of 36 items, most of it barely used, to Glambot. They offered me $42 dollars in payment or 55 glambucks to use on their website. Are you f*cking kidding me?!?!?! I don't expect to get what I paid for the makeup back, I understand that they have to make a profit. That's how business works. But my GOD. I have sold to them before and was happy with the offer I received the first time. But after this selling experience with them, I am not planning on giving them my business in the future, as a seller or a buyer. My advice is, if you're desperate and need literally any amount of cash, sell to Glambot. But if you're expecting to get a decent payout, you'll only be disappointed.

Thumbnail of user melissar272
Netherlands
5 reviews
5 helpful votes
  • Send Message
March 23rd, 2019

I received my small sample order of all five Elektrocute shades and I must say, woow!
They are absolutely outta this world! I know there are a lot of mixed reviews on Glambot but I couldn't get a better deal anywhere else for this makeup.
Although I got the package well after 2 weeks, but the package was in good shape and complete.
It's a thank you

Thumbnail of user rafaelm84
Doug m. – Glambot Rep

Hi Melissa! So glad that we were able to make your day (we all need that once in a while!). SugarPill is such a cool brand, so we're very glad that we were able to share some of that with you. We try our very best to give the best deals on the best makeup. Not an easy feat, but we try our best! Take care, love!

Thumbnail of user anjas8
Slovenia
1 review
15 helpful votes
  • Send Message
June 4th, 2019

The worst company ever. I have sent them many emails regarding broken makeup or even expired makeup that they have sent me and they even do not care that much to respond. And if you live in Europe they will write even higher price on the package that you actually paid so you will pay even higher custom. Before they at least wrote 25$and you paid less custom. Oh and would really apreciate from Glambot to get response to ALL my emails.

Thumbnail of user rafaelm84
Doug m. – Glambot Rep

Hi Anja- Sorry to hear that you have had a hard time contacting our Customer Success Team. As with any international, purchase, because you do not pay taxes, you will be charged your country's customs fees. We have no control over that and we cannot misrepresent the value of your package.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Glambot was founded by a tried-and-true makeup hoarder. She loves makeup and all of the glamour it represents. Trying the various online makeup bartering and trading communities, she experienced the major downsides, including swap lifting, counterfeits...

Company Representative

Thumbnail of user rafaelm84
Doug m.
Typically does not respond to reviews

How do I know I can trust these reviews about Glambot?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Glambot?