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Glambot has a rating of 1.7 stars from 110 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Glambot most frequently mention high end, customer service, and urban decay problems. Glambot ranks 854th among Beauty Products sites.
This company does not typically respond to reviews
I heard about glambot.com from a girl friend who works at Ulta. I checked out the site and was amazed that they have thousands of items available for purchase. I was able to find a MAC Studio Tech Cream Compact Foundation that is now discontinued. Because it was my first purchase, I was able to use a 15% off code that was emailed to me. Pretty awesome. Although the item was listed as 80% fill, it arrived in almost new condition. Although used makeup is not for everyone, it's great for those looking for a rare item or for expensive brands on a discount. I'm on their email list and this they are always rolling out insane deals, at least once a week. I like to check the site now and then to see what new items they have listed on the site. It's fun to even just window shop!
This is a very shady and misleading company. They have an estimator on their site of what one can earn selling slightly used makeup. Yet they consistently pay about.50 to $1 per item. The BBB needs to shut this "business" down.
I like to purchase items on Glambot, i often find great deals on unopened items. Often an item will be listed at 80% but if it's Stila or Tom Ford it's gonna be brand new in a box for some reason. I buy a few items every month. Items from Tom Ford, Stila and Becca now that they're closed. It's a good place for mascara and liquid shadows because they can't sell you opened items so they're brand new like you would find at TJ Max but nobody touched them, it shows on the wand. Many times I've received item brand new in boxes with the protector inside and no fingerprints even if it said 80%. I think they purchase a lot of discontinued items and resell them and I always find a coupon code online or I leave it in my cart until they send me a coupon. That being said if u have a problem it's gonna be a match of who's the most relentless because they are not quick on emails. U need to tell them u're going to get a chargeback if the product is broken. You also need to know when things went on market because they have no scruples in selling you a 7 years old lipstick. I'd say if u have a Cosmetic Outlet Store near u don't bother with them. Never sell them ur makeup because they're basically thieves. Don't buy used item under 80% it's not worth it and don't buy when there's no sale because they can sell items for higher then stores. It's great if u're running out of holy grails that are being discontinued or if u want to try expensive things that are on sale there or if you like Stila liquid shadows, they're brand new on Glambot and they're very cheap. It's not the best place to shop but if u're wise and you hold onto ur grudges when there's a problem its worth it. I always got my money back when something was lost in the mail or if it was expired or broken. Also if you're not in the USA and want to make multiple orders to save on taxes don't bother, they will take your multiple shipping costs and still ship everything in one bag.
Tip for consumers:
Wait for sales and search for coupon codes. Don’t buy things under 80% and search for dates of release of products
Products used:
Cosmetics
I initially sent this email on 3/31/2023 2 different times
3/31/2023-Generic response
Your request (*******) has been received and is being reviewed by our support staff. Our hours are Monday through Friday 10am-6pm PST time. Support requests will be responded to within 3-5 business days.
To add additional comments, reply to this email.
4/7/2023-generic response
Your request (*******) has been received and is being reviewed by our support staff. Our hours are Monday through Friday 10am-6pm PST time. Support requests will be responded to within 3-5 business days.
To add additional comments, reply to this email.
Next time was 4/7/2023 again no one respond other then a generic message. With no other response at all.
I received this in palette in order # GLAM-2A8CCF61AFB
Too Faced eye and face palette Dark Pink Bow Holiday Collection.
I have never received a product from Glambot in this condition. I realize there are flaws and swatched but an entire eyeshadow missing
I would like this palette replaced please.
I also have previously contacted Glambot regarding order# GLAM-2A7A*******BF1
I purchased 2 of the Pink Out Specials, however I only received one packet. Could I also be sent the missing packet.
https://www.glambot.com/w/bustervyskocil_4131 or *******@hotmail.com
Shannon Vyskocil
Tip for consumers:
Better customer service and stop changing prices so drastically each day.
Products used:
2nd Chance Too Faced Eye & Face Palette Dark Pink Bow Holiday Collection
Its been three months since i paid for my order. My order still havent left for shipping. I send emails everyday no response.
This is from a buyer's perspective: Glambot has terrible business practices! They are quick to take your money but extremely slow to fulfill your order. And we're not talking slow by a couple days' delay, we're talking along the lines of 3 weeks to 1 month to receive an order! I have received overseas orders from 2nd world countries faster than Glambot has been able to even update a simple order status online. They are also extremely slow to the point of non-responsiveness when you request a cancellation & refund for delayed orders. They will keep postponing your request and then ship you the product anyway and now you are stuck dealing with their returns process for which they charge you a convenient $5 "restocking fee". "Customer service" takes up to 3-5 business days to respond to emails and there is no direct phone number to call. What online company in this day and age takes one whole week to respond to customer emails? Or worse, never responds at all? They have deleted numerous negative reviews of themselves from social media (shady) all while continuing to draw people in w/ heavily advertised sales, resulting in even more orders that they are unable to fulfill on time. I understand that young businesses have growing pains, but it seems like Glambot is truly failing to address their faults by attempting to sweep everything under the rug and carrying on as if nothing is amiss. I absolutely do not recommend this business, but if you must do business with them, make sure you use Paypal and/or a credit card with a good chargeback tool so you can submit a dispute and get your money back when the time comes.
I would highly recommend them to anyone who needs high quality jewellery. Hassle free and smooth transaction. The support is top class.
So I decided to buy some makeup from Glambot because some beauty guru I follow on YT had a promo code. I brought the Urban Decay eyeshadow primer potion (that claimed to be good as new), a mac lipstick, and a tarte amazonian lipstick (both claimed to be 80% filled).
I was surprised at the price of these products. They averaged at about 20-30% cheaper than buying the products brand new, which is pretty pricey considering most of the products are used and all of them are second hand.
Never the less I used by coupon code to get a further 30% off, which didn't even cover the cost of shipping ($20 shipping!)
Firstly, the order took a REALLY long time to arrive- i'm talking 2 months or so. Secondly, I recieved an email from Glambot severak weeks after placing my order stating that the mac lipstick I ordered "no longer existed" on their site. They gave me my money back within the week, but I still found it strange that they advertised something on the website that they didn't actually have.
Thirdly, when my order actually I was enraged to see that the Urban Decay eye shadow primer was TINY!
It was one of those miniature sample-sized ones that they give our during promotions. I paid $18 plus shipping for a sample-sized item that I literally got 4 uses out of! No where on the website did they specify how many mls the primer was- I just assumed that it was a full-sized primer, as the product photo showed.
When I opened up the Tarte lipstick, the product was no more than 2cm long. It was far more used than the site specified (i'd say it was around 40-50% fill).
I emailed Glambot a complaint, which included pictures of the Tarte lipstick that the sent me compared to one of my (almost brand new) Tarte lipsticks.
Glambot denied giving me any sort of refund, and the woman who replied to my emails was rather snippy and impolite. Never, ever, EVER again will I use Glambot!
I made 3 purchases from Glambot.It could have been a 5* review but since its a buy and sell site i took in consideration the factthat i wouldnt sell my items to them. The first thing i bought was a 80%full color correcting pen from YSL for 5$ plus shipping. It arrived to Canada in like 1week and i still think it might have been full so i was pleased. I then bought 2 mac limited ed very coveted lipsticks that are probably expired considaring they came out more thn 1yr ago lol its not good but i wanted them and they were less thn half the ebay price. Was scared that they were gonna be fake but they smell the same, they were cut a bit cuz i think its the way they clean them but theyre more thn 80%full imo. I bought a givenchy lipstick too for 22$ and if i add the shipping well, might have bought the new one instead. So, Glambot is good to buy on and you need to know what youare doing! Buy 80% full productsand if youre afraid of expired products check when they came out so you have a time frame.My products might only have been swatched and put to the side. On glambot 100% is unswatched and 80% is used and they cleaned it, removed a chuck, for the lipsticks at least. They have 5$ products wich are a great way to check them out, i mean i got a 47$ YSL for 5$
Hi Catherine! Amazing find. A YSL item originally $47 for only $5. Wow!
I usually research everything before I act on it when it comes to anything online but this time I didn't, boy did I learn my lesson...
I sent this company 22 items a lot of which were brand new never used. Every time I checked my account on the website to see the progress of my box it said that my box was still en route, I eventually decided to actually email the company about my sell box because I had sent it to them and had been waiting for about 7 weeks and still hadn't gotten an offer on it. When I emailed them I received a reply the next day stating that my box was still at the post office and was held up because they had so many there and they were having issues, (If this was the case I should've gotten an email saying so instead of waiting around and having to contact them) Anyway about 2 days later I received an offer of $31! WTF! I had unopened products in that box each worth way more than the $31 they offered for the entire box! Mind you they don't accept cheap brands! When I checked their remarks they said that nothing was rejected so why only $31 and when I did the math I'm basically getting $1.40 for each item! Of course I wasn't expecting to get full price for my items which BTW if I were to add them all up is worth over $1000 easily. OMFG! What a ripoff! I accepted the offer only because I didn't want to go through the hell of trying to get my box back like I've read other people talk about and because I knew I wasn't using the products anyway. Glambot you should be ashamed of yourselves for what you're doing! The only reason they got a 1-star rating from me is that 0 wasn't an option. I have learned my lesson, NEVER! NEVER! NEVER AGAIN! I will never do business with this company again!
Gain trust and grow your business with customer reviews.
Glambot was founded by a tried-and-true makeup hoarder. She loves makeup and all of the glamour it represents. Trying the various online makeup bartering and trading communities, she experienced the major downsides, including swap lifting, counterfeits...
Hi! Thanks so much for the kind and candid review- very important that customers share their experiences so that others can make an informed decision for themselves. I'm glad that you had such a positive experience selling to us!