• Glambot

Glambot

Write a Review

Overview

Glambot has a rating of 1.7 stars from 110 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Glambot most frequently mention high end, customer service, and urban decay problems. Glambot ranks 854th among Beauty Products sites.

  • Service
    14
  • Value
    11
  • Shipping
    14
  • Returns
    11
  • Quality
    11

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
23
See all photos
How would you rate Glambot?
Top Positive Review

“All the Makeup You Could Ever Want”

Nicole O.
11/24/18

I heard about glambot.com from a girl friend who works at Ulta. I checked out the site and was amazed that they have thousands of items available for purchase. I was able to find a MAC Studio Tech Cream Compact Foundation that is now discontinued. Because it was my first purchase, I was able to use a 15% off code that was emailed to me. Pretty awesome. Although the item was listed as 80% fill, it arrived in almost new condition. Although used makeup is not for everyone, it's great for those looking for a rare item or for expensive brands on a discount. I'm on their email list and this they are always rolling out insane deals, at least once a week. I like to check the site now and then to see what new items they have listed on the site. It's fun to even just window shop!

Top Critical Review

“I would give 0 Stars if I could”

Jan C.
6/17/24

This is a very shady and misleading company. They have an estimator on their site of what one can earn selling slightly used makeup. Yet they consistently pay about.50 to $1 per item. The BBB needs to shut this "business" down.

Reviews (110)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (13) items (30) urban decay (9) 2 weeks (7) store credit (3) 2 months (4) box (15) offer (29)
Thumbnail of user cjan1811
California
1 review
0 helpful votes
  • Send Message
June 17th, 2024

This is a very shady and misleading company. They have an estimator on their site of what one can earn selling slightly used makeup. Yet they consistently pay about.50 to $1 per item. The BBB needs to shut this "business" down.

Thumbnail of user rheisel
France
6 reviews
13 helpful votes
  • Send Message
March 22nd, 2019

I am starting to get impressed with this company. They have improved on their customer service and product deliveries. Seems they're have taken criticism positively. I received my recent order in 10 days, compared to nearly a month it took previously. Besides they called later to confirm if I had received the Package.
It's good that they're coming up

Thumbnail of user rafaelm84
Doug m. – Glambot Rep

Hiya Rheise! OMG, thank you SO MUCH for those kind words! We constantly strive to improve and provide the best shopping experience possible for our customers. For our efforts to be noticed really makes our day. We care about what our customers say and use the feedback to improve our ability to serve!

Thumbnail of user nicoleo48
California
11 reviews
15 helpful votes
  • Send Message
November 24th, 2018

I heard about glambot.com from a girl friend who works at Ulta. I checked out the site and was amazed that they have thousands of items available for purchase. I was able to find a MAC Studio Tech Cream Compact Foundation that is now discontinued. Because it was my first purchase, I was able to use a 15% off code that was emailed to me. Pretty awesome. Although the item was listed as 80% fill, it arrived in almost new condition. Although used makeup is not for everyone, it's great for those looking for a rare item or for expensive brands on a discount. I'm on their email list and this they are always rolling out insane deals, at least once a week. I like to check the site now and then to see what new items they have listed on the site. It's fun to even just window shop!

Thumbnail of user rafaelm84
Doug m. – Glambot Rep

Hi Nicole! Thanks for trying our service out. I'm glad that you were able to find our Holy Grail item! :)

Thumbnail of user statsgrad
Ohio
1 review
1 helpful vote
  • Send Message
June 14th, 2023

I gathered 15-16 minimally-used, luxury makeup items (pictured) to sell to Glambot. Suddenly, I became curious to know the minimum and maximum earnings for a few of the items (i.e., CT eyeshadow palette, NARS foundation, etc.). The earnings for those I checked were between $2.00 to $7.00 per item. Apparently, Glambot resells items close to their NIB price. In short, give the items away or return them if possible. Again, photo of items I planned to sell Glambot is pictured.

Thumbnail of user brightt1
Sweden
4 reviews
2 helpful votes
  • Send Message
April 20th, 2019

One site that offers a variety of truly affordable beauty perks, some latest on market. I pressed my trial order of 6 samples of my favorite beauty treasures as low as $3 each and it came through though a bit late. I think they're genuine

Thumbnail of user karenh641
karen h. – Glambot Rep

Hi Bright! Love your name, btw. Nice pic there ;) Yes, we offer all types of special deals on makeup. I think you were able to catch our Build a Bundle promotion. This is where you can pick multiple minis from all the top brands. Definitely one of our most popular promotions. Take care and see you soon!

Thumbnail of user angelaw246
Sweden
5 reviews
2 helpful votes
  • Send Message
March 27th, 2019

Nice website and products.
Easy to Navigate and find what you want.
Very beautiful palettes. Delivery wasn't timely as advertised but not badly off. I'm satisfied with my order and will look into future purchases.

Thumbnail of user rafaelm84
Doug m. – Glambot Rep

Hi Angela! Thanks so much for shopping with Glambot. Sorry about the time of delivery- we try our best and are constantly looking for ways to improve. So happy you are happy with your order and we hope to see you soon! :D

Thumbnail of user juliag115
Michigan
3 reviews
2 helpful votes
  • Send Message
February 16th, 2019

I sent in a box of baby perfume, over 30 items late last December. I never heard from them and gave up expecting anything. I received a surprise call from their customer service 2 weeks ago about my returns. That was a sweet surprise but next time, it helps if you communicate with updates early enough.
Thank you!

Thumbnail of user rafaelm84
Doug m. – Glambot Rep

Hi Julia! I'm glad that we were able to get in touch. Thanks for checking us out! :D

Thumbnail of user karenj126
Virginia
1 review
17 helpful votes
  • Send Message
August 6th, 2017

I sent them 22 items - at least half were new and high end products such as MAC. They offered $12. If I refused I had to pay for return shipping. Read all reviews - this is common practice you will get pennies on the dollar even for unused high end items. Sell your makeup to your friends or donate it to a woman shelter for domestic violence.

Thumbnail of user fannyk2
Israel
1 review
5 helpful votes
  • Send Message
September 17th, 2018

I was pleased with my first order. It took around 2-3 weeks to receive the products (I'm living overseas). Most of the product were more than 80% full, and some were even new in the original package.

They had this big sale so I enjoyed myself ordering a lot of stuff... I placed 4 different, 3 had to be shipped in the same country, and one in another one. I've made 3 orders to avoid customs fees...

I received an email saying that all my products were shipped, and all 4 orders are under the same tracking information... I tried to contact them through email, twitter, facebook and even Linkedin. Big Silence.

Thumbnail of user annh169
Florida
1 review
9 helpful votes
  • Send Message
May 12th, 2018

Waited 2 weeks. Got no email on tracking. It was 70$ worth of stuff. I emailed them and got no reply. So I filed a paypal case. Glambot refunded my money without an explanation. Will never order from them.

Thumbnail of user mariar2303
Maine
1 review
1 helpful vote
  • Send Message
June 2nd, 2022

I'd purchased items from Glambot previously and things went well. More than 2 months ago I mailed them a package full of makeup with the label they sent me and have never heard anything back, nor has anything been posted to my account. I repeatedly email them and try to chat but get no response. Do I have to admit that they've stolen my makeup to resell to others?

Products used:
palettes

Service
Value
Shipping
Quality
Thumbnail of user wendyp140
France
4 reviews
16 helpful votes
  • Send Message
March 24th, 2019

I made my first purchase from Glambot late last month and my package came with a missing item! That's not a great experience to start with but when I reached out to their customer support, they were very helpful and found the item. They immediately shipped it to me, at no additional cost.
Customer care made the great difference

Thumbnail of user rafaelm84
Doug m. – Glambot Rep

Hi Wendy! So happy that we could help you score some brand name makeup at an amazing price. Yikes- very sorry about the missing item (we're only human). Our Customer Support always tries their very best to help our customers in every way possible. So great that we were able to find your item and immediately ship it out to you. Yay! We hope to see you again soon :)

Thumbnail of user susanc297
Florida
1 review
21 helpful votes
  • Send Message
August 31st, 2017

Sent in 16 items, brands like YSL, Too Faced, Marc Jacobs, Urban Decay, and NARS, which were all in like new condition, in original box. I didn't want to part with them but I needed some extra cash and I used their calculator to expect an average of what I would receive. They offered me chum change. Their calculator is bull$#*!, it's not accurate at all. If I wanted my items back, I would have to pay for return shipping. They offered me $1 to $1.40 per item. Ridiculous.

Thumbnail of user kats75
New Jersey
1 review
31 helpful votes
  • Send Message
February 20th, 2018

DO NOT send your makeup to these scammers! I sent them over 20 products and they gave me a BS offer (I accepted it because I needed to get rid of the makeup). Almost 2 months later and they NEVER sent the money into my Paypal account. They are thieves! No response to emails, no customer service phone number. Please don't give them your money. They'll rip you off.

Thumbnail of user tinat65
Texas
1 review
10 helpful votes
  • Send Message
June 28th, 2017

Very glad I looked at these reviews before I sent hundreds of dollars worth of makeup to this site. I will go the E-Bay route like suggested. It's very obvious when this many people have had issues, you are gonna get screwed! Thank you all for the warnings!:-)

Thumbnail of user brookee31
Pennsylvania
2 reviews
15 helpful votes
  • Send Message
February 18th, 2020

I sent in a large quantity of items to sell a month ago and while the tracking number says it's been delivered, it hasn't been "signed for". They responded two weeks ago and said there was a delay but I haven't heard anything since then. Essentially they've stolen everything I sent them, I will never sell to this company again.

Thumbnail of user renac30
Louisiana
1 review
3 helpful votes
  • Send Message
July 9th, 2021

Last year I sent a sell package worth at least $200+ and the tracking never updated, they never answered me about the whereabouts if my package, and they kept ignoring me after countless emails. This year I sent another package and when it "got lost" again, I threatened to take them to court and not even 4 hours later, my package was miraculously delivered. So, bi suggest you threaten them with court and maybe you will get what you deserve from this shady company.

Service
Value
Shipping
Returns
Quality
Thumbnail of user blakewood19138
Pennsylvania
1 review
2 helpful votes
  • Send Message
May 29th, 2023

I mailed a box of various cosmetic items to Glambot utilizing their postage paid label.All of the items were unused. Little did I realize that free postage was a small price to pay for them to rip me off. Since that mailing, three months ago, I have attempted to reach them via customer feedback, only to receive the runaround eg... that they will respond in 3-5 business days. They are a total waste of time and will RIP YOU OFF!

Tip for consumers:
n/a

Products used:
n/a

Service
Shipping
Thumbnail of user maykiw
New York
1 review
13 helpful votes
  • Send Message
September 1st, 2017

I sold 19 full size items. Gently used and some brand new with a bag of over 50 samples and was offered $34.00. If i would have know that was such low valued. I would sell it on eBay myself. Items I sold ranged from brand new Urban Decay Naked pallet to Bobbi Brown brick highlighter.

Thumbnail of user mirandat8
Pennsylvania
1 review
14 helpful votes
  • Send Message
December 8th, 2017

They are the worst, I bought the makeup that cost me 51 dollars and they never deliver.
They don't even willing to cancel my order.
They are the worst service ever.
I'm rather buying the official products in a lot expensive price than buying on their websites ever again.
I'm trying to call my credit card company to ask them to reverse my payment.
Wish me luck.

What a bunch of $#*!, they should shut down the websites before someone actually sue them

Thumbnail of user olgao40
Ukraine
1 review
4 helpful votes
  • Send Message
January 19th, 2021

They sent the parcel almost 2 months ago. My order ( tracking UC*******US) was stop tracking 3 weeks ago in Japan. The address that I indicated for delivery (to Ukraine) is correct - this address saved on the Glambot site, so its cant be my mistake.
I sent them an email, but Glambot just ignores the messages ((
It is very disappointing that in our time there are such deceivers. I support the previous customer opinion -Glambot is a scam!

Service
Value
Shipping
Returns
Quality
Thumbnail of user angies56
Oregon
13 reviews
37 helpful votes
  • Send Message
July 12th, 2017

First of all, I ordered one of there dollar store makeup bags that are on "sale" for $4, originally $25 dollars ( what a joke), and it came empty! I contact customer service ( another worthless interaction with this company and the only thing Doug said was sorry for the confusion, you only get products if you're lucky enough to get a bag with product in it, you need to buy more to increase your chances! REALLY! I will NEVER order from this place again. I would rather shop for and wait for sales on these luxury items!

Tip for consumers:
DON'T!!!!!!!!!!!!!

Service
Value
Shipping
Returns
Quality
Thumbnail of user gennyw2
California
1 review
11 helpful votes
  • Send Message
August 3rd, 2018

I was at first very concerned after I placed an order. I didn't do any research before hand and then I wanted to look up reviews since it was used makeup. I will say everything seemed fine but I did go through and sprints everything with alcohol just to make sure. It is better if you wait for sales because personally I don't find it worth the money to pay 38 dollars for a used foundation that's regularly 40 dollars. Unlike others I got my products very quickly, like within three days but I do live in California and very close to their distribution center. So I would say if you wanna wait for a good sale and get a makeup product, purchase it and see if the product is expired and return it if it is for store credit. There are a lot of websites for finding out how old makeup products are. I order a lot of Mac makeup products that were fifty percent off and only two products were "expired" but barely. So buy carefully!

Thumbnail of user rafaelm84
Doug m. – Glambot Rep

Hi Genny! Thanks for leaving such a truthful review. I'm sure others will find it quite useful. Take car and we hope to service your glam needs in the near future! Xoox

Thumbnail of user ellab56
Switzerland
3 reviews
2 helpful votes
  • Send Message
February 15th, 2019

I made my first order during Glambot vault. I liked the offer and placed for Nars face and tarte palettes. Wasn't sure my order would come through after seeing some complaints of undelivered orders on their site. Interestingly I got my order delivered in 15 days.
Whether I was lucky or they just got better in business, I was satisfied and will make another order soon.

Thumbnail of user rafaelm84
Doug m. – Glambot Rep

Hi Ella! Thanks for shopping with us. I'm glad that we were able to meet and maybe even surpass your expectations. :)

Thumbnail of user tonettec
Washington
4 reviews
3 helpful votes
  • Send Message
April 16th, 2019

This site was recommended to me by a friend some time in February. Incidentally at that time, she was complaining her delivery was late. I was reluctant to give it a try because of the good offers. I bought some IT cosmetics without any problem and customer care was in touch to confirm receipt of my order and final delivery.
I was impressed

Thumbnail of user karenh641
karen h. – Glambot Rep

Hi Tonette! Thanks for giving us a chance. Our deliveries are sometimes delayed, depending on what country you're located in. Different customs in difference places :) Happy you were able to get some quality IT Cosmetics items at a bargain. See you again!

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Glambot was founded by a tried-and-true makeup hoarder. She loves makeup and all of the glamour it represents. Trying the various online makeup bartering and trading communities, she experienced the major downsides, including swap lifting, counterfeits...

Company Representative

Thumbnail of user rafaelm84
Doug m.
Typically does not respond to reviews

How do I know I can trust these reviews about Glambot?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members

See reviews as you browse with our Chrome extension

1.7
110 reviews
Have a question about Glambot?