• Global Auto Auctions

Global Auto Auctions

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Overview

Global Auto Auctions has a rating of 2.6 stars from 36 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Global Auto Auctions most frequently mention full refund problems. Global Auto Auctions ranks 33rd among Auction sites.

  • Service
    12
  • Value
    13
  • Shipping
    10
  • Returns
    9
  • Quality
    11

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 37.5%
Positive
3
Neutral
0
Negative
5
21
See all photos
How would you rate Global Auto Auctions?
Top Positive Review

“Global Auto Auctions”

Angela K.
7/2/24

I came across Global Auto Auctions online looking for an affordable car. This was by far, the easiest, most stress-free car buying experience because this dealer is honest and transparent. Adam made me feel very comfortable with my purchase and worked out a good deal for me. Thank you, Adam!

Top Critical Review

“Globalautoauctions.com will RIP you off.”

Chris S.
8/27/24

GlobalAutoAuctions.com is a fraudulent company, and I feel compelled to share my experience to caution others against doing business with them.On April 16,2024, I made a $1,000 deposit to participate in bidding for a 2005 Ford F150 4x4, submitting a bid of $2,750.Shortly after placing my bid, I received a call from a representative at GlobalAutoAuctions.com. They suggested that if I increased my offer, they might be able to persuade the insurance company to accept it. After negotiations, we agreed on a total of $4,000 for the vehicle, plus an additional $200-$300 for shipping.I agreed to these terms and wired $3,000 on April 17,2024. The company assured me that the paperwork would be finalized, and the delivery of the truck arranged by the end of the week.When I called for an update on Friday, I was informed that there was an issue—a lien on the vehicle that needed to be resolved, which would cause a delay.At the end of the following week, I contacted them again and was told that the delay had also prevented their driver from picking up the truck. They asked for more time to arrange transportation.The following week, I reached out once more and was told that, after inspection, the vehicle was not as described in the listing. The truck, which had been advertised as having a clean title and being in running condition, was found to have deployed airbags and other undisclosed issues.They offered me the option to either accept the vehicle in its current condition or receive a refund. Given the situation, I requested a refund, as I urgently needed a vehicle and this process had already been a significant inconvenience.Despite numerous calls and texts inquiring about the status of my refund, I was repeatedly told that it was on the way and would be sent overnight.On May 28,2024, I finally received a cashier's check for only $1,800—far less than the $4,000 I had paid.Accompanying the check was a contract outlining an "Early Termination Fee."Since then, my attempts to contact the company have been futile, with calls going directly to voicemail—a tactic they seem to use to avoid responsibility. They are fully aware that I am entitled to a full refund but are relying on a lengthy and complex online contract to justify withholding my funds.I strongly advise against doing business with GlobalAutoAuctions.com to avoid falling victim to their deceptive practices as I did.

Reviews (36)

Rating

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Other

Thumbnail of user angelak1586
1 review
0 helpful votes
  • Send Message
July 2nd, 2024

I came across Global Auto Auctions online looking for an affordable car. This was by far, the easiest, most stress-free car buying experience because this dealer is honest and transparent. Adam made me feel very comfortable with my purchase and worked out a good deal for me. Thank you, Adam!

Thumbnail of user willj166
Will J. – Global Auto Auctions Rep

Thank you for posting a positive review! We’re really grateful and appreciate you taking the time to share your rating with us. We appreciate your business and value your feedback. Please let us know if we can assist in any other way.

Thumbnail of user chriss412
2 reviews
4 helpful votes
  • Send Message
August 27th, 2024
Verified purchase
• Updated review

GlobalAutoAuctions.com is a fraudulent company, and I feel compelled to share my experience to caution others against doing business with them.On April 16,2024, I made a $1,000 deposit to participate in bidding for a 2005 Ford F150 4x4, submitting a bid of $2,750.Shortly after placing my bid, I received a call from a representative at GlobalAutoAuctions.com. They suggested that if I increased my offer, they might be able to persuade the insurance company to accept it. After negotiations, we agreed on a total of $4,000 for the vehicle, plus an additional $200-$300 for shipping.I agreed to these terms and wired $3,000 on April 17,2024. The company assured me that the paperwork would be finalized, and the delivery of the truck arranged by the end of the week.When I called for an update on Friday, I was informed that there was an issue—a lien on the vehicle that needed to be resolved, which would cause a delay.At the end of the following week, I contacted them again and was told that the delay had also prevented their driver from picking up the truck. They asked for more time to arrange transportation.The following week, I reached out once more and was told that, after inspection, the vehicle was not as described in the listing. The truck, which had been advertised as having a clean title and being in running condition, was found to have deployed airbags and other undisclosed issues.They offered me the option to either accept the vehicle in its current condition or receive a refund. Given the situation, I requested a refund, as I urgently needed a vehicle and this process had already been a significant inconvenience.Despite numerous calls and texts inquiring about the status of my refund, I was repeatedly told that it was on the way and would be sent overnight.On May 28,2024, I finally received a cashier's check for only $1,800—far less than the $4,000 I had paid.Accompanying the check was a contract outlining an "Early Termination Fee."Since then, my attempts to contact the company have been futile, with calls going directly to voicemail—a tactic they seem to use to avoid responsibility. They are fully aware that I am entitled to a full refund but are relying on a lengthy and complex online contract to justify withholding my funds.I strongly advise against doing business with GlobalAutoAuctions.com to avoid falling victim to their deceptive practices as I did.

Tip for consumers:
Check the Better Buisness Bureau. Org
There are many, many complaints regarding this scam company.

Products used:
Online auto auction

Service
Value
Shipping
Returns
Quality
Thumbnail of user willj166
Will J. – Global Auto Auctions Rep

Hello Christopher Scott! We are truly sorry to hear that you’re still dissatisfied despite our efforts to address your concerns and process your refund.

We take all reviews seriously and strive to resolve any issues promptly. Since we have already issued a refund and addressed the matter, I’m concerned about the REPEATED POSTS. If there’s anything specific that remains unresolved or if you have additional feedback, please reach out to us directly at 972-666-4841 or send us an email at info@globalautoauctions.com. We want to ensure that every aspect of your experience is addressed to your satisfaction.

Thank you for your understanding, and we hope to have the opportunity to better serve you in the future.

Globalautoauctions.com This Company is a SCAM BUYER BEWARE
July 17th, 2024
Verified purchase
• Previous review

Check the Better Business Bureau.
This company uses false advertising with their vehicle listings.
Once you deposit funds with them, they got you. If you make a purchase and send them your money your nightmare will begin.
The phone numbers, and emails will work for a short time.
This is what you can expect. They will tell you they need time to get the paperwork together. You will wait a week and they will have an excuse why they need more time...this will go on for a couple weeks more. At some point they will offer you a refund. When you are thoroughly frustrated you will say ok I want my refund. Next they will promise to get your check in the mail. Weeks will go by and you won't receive the money. At the sametime you will never be able to get anyone to answer your calls or messages. When you do receive your refund, you will see that it's not a full refund the amount sent will be way less then what you have given them. There will be a letter with that check that is going to be the contract you signed with your electronic signature. On that contract, it will be highlighted that due to early termination of the contract they get to keep the amount that you are now short.
In my own case, they stated that my initial deposit by debit card was already refunded to my card and the check was minus the termination fee. Out of my $4000.00 given to them I received a total of $1800.00 refund. They rinse and repeat this process over and over to good people like you and me. This is the GOD honest truth and you have been warned. Do not send them your hard earned money.
It's quite a scam they got figured out here.

Tip for consumers:
I wish I had looked harder for reviews or actually looked on the better business BBB.org site prior to getting involved with this scam site

Products used:
Online auto auction

Buyer Beware
May 29th, 2024
Verified purchase
• Previous review

GAA.COM is a total SCAM. I am going to give a detailed breakdown of my experience with them.
1) April 16,2024, I made a $1000.00 deposit so I could bid on a 2005 Ford F150 4x4 (I placed a bid for $2750.00)
2) Shortly after my bid, I get a call from GAA.com They say, if I will come up will a little more cash they will see if the insurance company will except my offer. After negotiating they said, $4000.00 out the door plus $200.00 to $300.00 shipping.
3) I agree, and I wire them $3000.00 April 17,2024 They tell me to give them to the end of the week to get the paperwork together and line up the delivery of the truck.
4) I call them on Friday and ask for an update as to when I can expect delivery of the truck. They tell me there is a little problem there is a lien on the truck and they will need more time to clear the paperwork.
5) I call at the end of the week and ask again when can I expect delivery? They say, because of the lien delay their driver wasn't able to pick up the vehicle. Give them more time to arrange another driver.
6) I call back the following week and they tell me that they sent their vehicle inspector over and upon inspection it wasn't as described in the advertisement. The vehicle was listed as clean title, starts and runs. This vehicle had the airbags deployed and there was more things wrong then listed.
7) They asked me, if I wanted to take it like that or would I like a refund. I told them I would just like a refund, as I really needed a vehicle and I need to purchase something else since this whole thing has been a waste of time.
8) After numerous calls and texts asking where my refund is, they kept saying its coming it will be over nighted to me.
9) Today is May 28,2024 and I receive a cashier's check for $1800.00 out of the total $4000.00 I gave them.
10) With the cashier's check for $1800.00 is the contract stating Early Termination Fee.
I have tried calling and texting and guess what? My calls go directly to leave a message. This is a common tactic of this company. They know I was suppose to get a full refund, But they will use that lengthy online contract to justify ripping you off.
I hope you don't fall for the same scam as I did. After they read my complaint, they will cut and paste the same response they have given other people they ripped off. They will refer to the contract and blow smoke up your butt. Bottom line they will take your money and more than likely any positive review is one they have written or had an associate write for them...

Tip for consumers:
Do NOT use this site. They are scammers and thief's.

Products used:
Never received.

Thumbnail of user derekw630
1 review
2 helpful votes
  • Send Message
May 29th, 2024
Verified purchase

As many of others have said, these folks are just out to scam your money. Communications are great right up to the moment they have your money. They admitted that a truck that I bought was misrepresented so at their suggestion, I backed out of the deal. They withheld a third of the price of this truck on some BS clause that I defaulted on the deal. Everything they stated about this truck were completely untrue and/or an outright lie. There is a special place in hades reserved for these folks. Avoid GAA at all cost.

Tip for consumers:
Avoid this evil company

Service
Value
Shipping
Returns
Quality
Thumbnail of user willj166
Will J. – Global Auto Auctions Rep

Hello Derek, we completely understand your frustration and sincerely apologize for any inconvenience this has caused you. We sell salvage vehicles in AS IS condition. Please review your customer declaration and contract which you signed. We understand your concerns regarding the terms outlined in the signed invoice-contract Declaration. We intended to assert our contract rights. It is our position that signed invoice-contract Declaration terms cannot be avoided or ignored. Contractual agreements are fundamental to our business operations, and we take them seriously.
We regret any confusion or inconvenience you may have experienced, and we want to assure you that we are committed to upholding our contractual obligations. Our intention is always to adhere to the terms agreed upon to ensure a fair and transparent relationship with our clients
Please feel free to contact us directly at info@globalautoauctions.com so that we can work together to clarify any misunderstandings and ensure that your contractual rights are upheld.

Thumbnail of user evas462
1 review
0 helpful votes
  • Send Message
June 23rd, 2024

1.they'll ask you your max bid. Your vehicle will close for much less; they will pocket the extra of your max bid, and by some miracle, you will end up paying your absolute max bid price for your car... (usually when a salvage auction ends, the seller will negotiate a final price with YOU (via your broker), and your broker calls you to ASK for YOUR PERMISSION to come up in price. Not with G.A.A.

2.they salvaged out my clean-titled vehicle on their paperwork, and then did not correct it. They cost me hours of government inspection appointments to rebuild A CLEAN-TITLED CAR, not to mention the fact that I lost about 20% value on my vehicle. They ignored my calls. I don't fault a business for an error, but if you're not willing to take responsibility and CLEAN UP YOUR ERROR, that is despicable.

So in sum, I paid my max price for my clean-titled vehicle, they salvaged it out, and then did not clean up their mess. 2 (big) hits, and no mea culpa or help. DO. NOT. BUY. A. CAR. WITH. THESE. PEOPLE.

NEVER AGAIN... I have bought many, MANY salvage cars at auction. I was hoping to use G.A.A. To save on broker fees, since they are a unique dealer/broker where you can buy from BOTH Copart AND IAA auctions. NEVER AGAIN.

Don't get burned: USE autobidmaster.com or salvagebid.com!

Thumbnail of user willj166
Will J. – Global Auto Auctions Rep

We're sorry to hear you had a frustrating experience. We would love to make things right if you give us another chance. Please feel free to reach out to info@globalautoauctions.com. We would like the opportunity to talk and investigate your feedback further. Thank you!

Thumbnail of user michaelc10158
1 review
0 helpful votes
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May 22nd, 2024

I had the pleasure of purchasing a 2014 Harley-Davidson from Global Auto Auctions, and I couldn't be happier with my experience. From start to finish, the process was smooth and efficient. The staff at Global Auto Auctions were incredibly helpful and knowledgeable, guiding me through every step of the purchase with professionalism and a genuine enthusiasm for motorcycles.

Service
Value
Thumbnail of user willj166
Will J. – Global Auto Auctions Rep

Thank you for posting a positive review! We appreciate your business and value your feedback. Please let us know if we can assist in any other way.

Thumbnail of user jaysm921
1 review
2 helpful votes
  • Send Message
March 18th, 2024

So I noticed the site has salvaged and damaged cars for cheap so I was looking for a 2019 impala same model as mine for pieces. This site want me to pay $5,000 over the blue book value on a salvaged title car when I have the same car with no damage and less mileage? I was contacted by a supervisor from from global auto auction asking to increase my bid to $ 9,000 I said no quickly due to the fact I have the same vehicle and know the Kelly blue book. Next thing I know my account is banned? I contact immediately finding out why and I'm told because I'm a low baller? I'm a low baller for refusing to pay $10,000 for a salvaged car that needs more than $8,000 in damage to fix and the blue book on an impala in said condition is in $2,500? Crooks I advise everyone stayyyyyy far away from these people. I showed the kbb value of my car in perfect condition? How in the world would they expect 8,000 for a salvaged car when brand new perfect condition it's under 8,000? And I have the car now I cannot trade it in for $8,000. Lmao what a joke

Products used:
Salvage cars but the site is a scam

Value
Shipping
Returns
Quality
Thumbnail of user willj166
Will J. – Global Auto Auctions Rep

Global Auto Auctions have been in the industry for close to two decades. We do not own or possess these cars, in fact these vehicles are located nationwide which are stored on a member-dealer only facility, they are not open to the public. Since we are licensed and bonded, we made it open to the public and we are helping insurance companies find buyers for their vehicles. If you are still interested to purchase salvage vehicles, you might want to give us a chance. Thank you!

Thumbnail of user robertg4534
1 review
0 helpful votes
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February 8th, 2024

Let me tell you about my experience with Global Auto Auctions. At first I was hesitant to purchase a vehicle online especially a salvage vehicle with extensive damage. I took my time I did my homework and I spoke to the representatives numerous times. I had to place bids on over 20 vehicles before I was actually able to buy one. It took the transporter about a week to get the vehicle to me and I received the title in about two to three weeks after my purchase. I purchased a 2019 BMW M4 with some fire damage, it had some scratches which I did not notice but the vehicle overall was a steal for the price I paid for it. I am writing this review to let everyone know take your time with searching for a vehicle, do your home work on parts, and repairs. Global Auto Auctions just provides a service and gives you access to dealer only and insurance company auctions. They are good to work with, I see a few reviews of customers being upset but that is part of this industry. I have read some of the reviews of their competitors and it seems like a systematic industry problem. Global Auto Auctions was very fair with me and I will use their services again.

Tip for consumers:
They really helped me find the right vehicle, it was frustrating at first but it was worth the wait. The vehicle does have extensive damage but I purchased it for a good price.

Products used:
SALVAGE CAR

Service
Value
Shipping
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Quality
Thumbnail of user willj166
Will J. – Global Auto Auctions Rep

Thank you for the kind words! Were really grateful and appreciate you taking the time to share your experience. Delivering exceptional service is always our top priority, and we're delighted that we hit the mark for you. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon!

Thumbnail of user oluseyia5
1 review
0 helpful votes
  • Send Message
August 15th, 2022
Verified purchase

Nice and great performance attention during my conversation/chat with the customer agent representative.
She'd take her time to explain/analyze the detail of importing a car.
And it's really helpful.
Thank you.

Thumbnail of user willj166
Will J. – Global Auto Auctions Rep

Thank you for posting a positive review! We appreciate your business and value your feedback. Please let us know if we can assist in any other way.

Thumbnail of user cedricc50
1 review
0 helpful votes
  • Send Message
June 19th, 2022
Verified purchase

Very knowledgeable staff, which is necessary when going through processes like buying at auctions. It is important to educate yourself on how these purchases work. That way you can understand what to expect. Buyers should understand this is not like purchasing a car at an every day local dealer. If you are confused or have issues it is best to reach out to them to get a better understanding of what to expect. Very happy with my purchase, communication and helpful staff. Made my first purchase an overall very good experience.

Thumbnail of user willj166
Will J. – Global Auto Auctions Rep

Thank you for your business Mr. Cedric. We look forward to assisting you on your next purchase.

Thumbnail of user johns4695
1 review
2 helpful votes
  • Send Message
June 7th, 2022

I have been purchasing salvage vehicles from dealers for years. Global Auto Auction gave me access direct to the actual auctions. Yes you do have to place a deposit only because they need that to secure the vehicle at the auction. If you don't pay the balance they use that deposit to pass over to the insurance company. They only make money when you purchase an actual vehicle. I am happy with the two vehicles I purchased one was a 2015 BMW 320 and the other was a 2006 Lexus RX 400. I had the vehicles picked up myself and they had a release ready for me within 3 business days. My experience was very good with GlobalAutoAuctions.com.

Tip for consumers:
My advice is if you have not purchased a damage vehicle in your life don't unless you know a good local repair shop. Its not for the faint at heart. If you have patience you can definitely find a good deal. My advice is look for something with light damage.

Products used:
purchased a salvage vehicle

Service
Value
Shipping
Quality
Thumbnail of user willj166
Will J. – Global Auto Auctions Rep

Thank you for your business John.

Thumbnail of user selenac41
1 review
7 helpful votes
  • Send Message
April 23rd, 2021

These people require you to deposit money to bid, nothing unusual about that. When I won a bid with representative Alexis on the phone, I deposit more money to cover the fees to reach their "24 hour deadline", cool. I go on vacation for my birthday and come back to learn my bank held my funds, no one calls, my bank nor GAA. This guy from their "financial department" calls me to say "we haven't received your funds, you almost cost us our license so we have to deduct $600 for a relisting fee". I immediately request a FULL refund and say I'm not paying that because I did my part in 24 hours WITH receipts, they say okay and ask for my billing address. I comply. This was 2/17/21. I still don't have my money. Leave these people alone.

* Global Auto Auctions attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user jonathanc747
1 review
8 helpful votes
  • Send Message
September 3rd, 2021

So you will always win your bid with 400 -1000 dollars then they call you in the morning and say the insurance didn't except they want atleast half the price of the car or vehicle, what a joke happened to me twice same thing scam

Thumbnail of user willj166
Will J. – Global Auto Auctions Rep

We strongly urge customers to read our "How To Buy" section https://www.globalautoauctions.com/how-to-buy. We do not capture customer deposits and you need to be realistic with your expectations. We are unable to acquire "Ferraris" for $4,000 with a $400 deposit. The insurance companies are not going to accept bids/offers they all require minimum bids. No one scammed you, if you are owed a refund please contact info@globalautoauctions.com. We are sorry we could not assist in helping you acquire a vehicle. We have the best prices in the country. Good luck!

Thumbnail of user freem2
1 review
1 helpful vote
  • Send Message
June 19th, 2022
Verified purchase

I have purchased three vehicles through global Auto auctions. I export vehicles from the US to my country. I have used other services in the past and they provide no guidance. I am very happy with the level of service GAA provides thank you

Thumbnail of user willj166
Will J. – Global Auto Auctions Rep

Thank you for your business. Looking forward to working with you again in the near future.

Thumbnail of user adamaz2
1 review
1 helpful vote
  • Send Message
November 4th, 2022
Verified purchase

I successfully purchased a Toyota Prius 2008 with global auto auction. After reading some bad reviews about them he made me felt I have to share my experience to be fair. This gentleman Jerry was honest to me at all point of view and I think he deserves to be trusted. People making sounds like they are scammers but from my own experience they are not. Give them a try guys. Trust is a key point of a business.

Thumbnail of user willj166
Will J. – Global Auto Auctions Rep

Thank you Adam this is much appreciated. Glad you are happy with our services and the vehicle.

Thumbnail of user abbeya29
1 review
0 helpful votes
  • Send Message
June 21st, 2022
Verified purchase

I had a question about why it was taking so long to list why an item on auction to actually become listed. The person requested the stock number and was able to provide an answer rather quickly. Thanks!

Thumbnail of user willj166
Will J. – Global Auto Auctions Rep

Thanks for the review Abbey. We are here to assist and have placed the vehicle on our watch list as well. Hopefully we will get a scheduled auction date soon.

Thumbnail of user lisab2787
1 review
5 helpful votes
  • Send Message
July 26th, 2021

Beware of this website. When I called their customer service the Representative did not sound like he was in the United States despite claiming to be located in TX. He did his best to answer questions about how the company works but when I questioned where he was located, he became agitated and hung up on me.

Tip for consumers:
SCAM ALLERT!!!!!! Dont waste your time or money.

Products used:
none

* Global Auto Auctions attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
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Thumbnail of user willj166
Will J. – Global Auto Auctions Rep

We are a U. S Based company and do outsource the over flow of calls to call centers after hours. Feel free to call during business hours 9:00 am to 5:00 pm and we would be more than glad to explain our process.

Thumbnail of user abelm131
1 review
3 helpful votes
  • Send Message
December 8th, 2023

I bought a car from them more than 3 month ago, I do not have the car neither my money I got a pariel refund check with 30% less from what I paid for an existing car. If I endorse the check I agree with their contract mean forget the 30%. Please read their contract before to sign anything.
For now I try to find a solution:, I made BBB interven, if does not work then second Lawsuit.
Lately I got an intemidation text message saying the won't refund me. Because I bombard their call center with a bunch phone call and they will charge me $10 for each call of course another lies from them.

Tip for consumers:
SCAM SCAM

Products used:
No product it was car auction item

Service
Value
Thumbnail of user willj166
Will J. – Global Auto Auctions Rep

Hello Abel, we completely understand your frustration and sincerely apologize for any inconvenience this has caused you. We understand your concerns regarding the terms outlined in the signed invoice-contract Declaration. We intended to assert our contract rights. It is our position that signed invoice-contract Declaration terms cannot be avoided or ignored. Contractual agreements are fundamental to our business operations, and we take them seriously.
We regret any confusion or inconvenience you may have experienced, and we want to assure you that we are committed to upholding our contractual obligations. Our intention is always to adhere to the terms agreed upon to ensure a fair and transparent relationship with our clients
Please feel free to contact us directly at info@globalautoauctions.com so that we can work together to clarify any misunderstandings and ensure that your contractual rights are upheld.

Thumbnail of user lenl59
1 review
7 helpful votes
  • Send Message
May 3rd, 2021
Verified purchase

GAA is considered an inactive corporation in DE as reported by their registered agent, Harvard Business Services. This is secondary to not paying taxes or filing any paperwork since Dec of 2019 when they initially organized. This means that it will be VERY difficult to hold them accountable WHEN (not if) they steal your money. STAY AWAY from Global Auto auction (GAA Brokers Inc)
Update: after filing claim in DE court GAA started calling (miracle)
Same sales guy said I could either get a car ASAP or my money less 30%
I said I'd see them in court
Next day they called and said car ASAP or money less 10%
Same answer
Following Monday an attorney from Miami called and said GAA would send full refund plus pay my court filing fee in DE
I settled with that but should have gone to court on principle

Tip for consumers:
AVOID at all costs. They are a scam company that is not even registered as an official company
Check out the dallas BBB for more info and other (many negative) reviews and complaints.

Products used:
Tried to purchase a car using them as a broker, but they took my $12,450 and have not returned calls/emails since March 10. They've my funds since July 6, 2020
They are no longer active as a registered company in DE.
Complete scam of a company

Thumbnail of user carmeloo12
1 review
2 helpful votes
  • Send Message
April 18th, 2023
Verified purchase

I made a bid for a vehicle of $10,000. Then I got a call back from a guy named Tom telling me that I had to raise it up to the listing price of 13,300. Obviously it is not an auction because they're having me to pay the listing price so they're fooling you. Then another person that is not very friendly. He's very rude. His name is Jerry. He started charging me storage fees because I would not use his Transporter. I do not recommend to deal with this company because they have a lot of complaints about them bad reviews and they have a lot of complaints with the Better Business Bureau. You need to Google this information before you even buy a car from them. I started this bid on April 4 and today is the 17 and they finally by tomorrow. I'm going to have the car picked up now they tell me the car doesn't start and the car does not run. Beware. Global Auto Auctions sold me a car that does not run nor starts I paid $14,454 then I asked for a refund and Jerry said no I don't qualify for a refund.

Products used:
I ended up getting my own Transporter

Service
Value
Shipping
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Thumbnail of user willj166
Will J. – Global Auto Auctions Rep

Hi Carmelo! We sincerely apologize you had a frustrating experience and for the frustration this has caused you. Upon review, we believe that this issue has been resolved. Please feel free to reach out to info@globalautoauctions.com if you have further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. Thank you!

Thumbnail of user ognyand1
1 review
4 helpful votes
  • Send Message
September 11th, 2021

There are only 5 star reviews on their web page, but surprisingly you cant leave a review, so how all this reviews got to their website remains total mystery.
However, I was planing to purchase salvage vehicle that was listed on their web page. I sent them $500 deposit. After a super amateur scam fiasco, which I am not going to describe in details here I decided not to work with them and emailed to request my deposit refunded, after no response in few days I called them. * - probably the only person at GAA told me that its going to be a month before I get my money back. After I didn't get any money back after 30 days I called again and was told that I had to wait another 30days. Finlay my bank stepped in and I was able to get my money back.

*Personal information redacted by admin

DON'T EVER DO ANY BUSINESS WITH GLOBAL AUTO AUCTIONS!

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Thumbnail of user willj166
Will J. – Global Auto Auctions Rep

We do not capture customer deposits unless we purchase a vehicle for them. The credit card companies automatically reflect your credit back to your account within 30 days. Our system only places a hold on your card so that we can verify the customer and secure the vehicle with the insurance auction. We have live chat support available from 9:00 am to 5:00 pm and we have a toll free number 800 406 6221

Thumbnail of user salahr4
1 review
2 helpful votes
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July 15th, 2023

Don't ever deal with this company {Global Auto Auctions) They take my money for deposit and never give it back and its over one year going back and forth with jerry. ITs rip off.

Service
Value
Quality
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Will J. – Global Auto Auctions Rep

We're sorry to hear you had a frustrating experience. We would love to make things right if you give us another chance. Please feel free to reach out to info@globalautoauctions.com. We would like the opportunity to talk and investigate your feedback further. Thank you!

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1 review
3 helpful votes
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March 6th, 2023

Paid $500 dollars to review vehicles up for auction and they will not refund my money. Lie after lie with these people. Go elsewhere.

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Will J. – Global Auto Auctions Rep

We're sorry to hear you had a frustrating experience. We would love to make things right if you give us another chance. Please feel free to reach out to info@globalautoauctions.com. We would like the opportunity to talk and investigate your feedback further. Thank you!

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1 review
3 helpful votes
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September 22nd, 2023
Verified purchase

I sent them money for an RV that they never delivered. When they offered a refund, they never sent it. I am still waiting for my refund.

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Will J. – Global Auto Auctions Rep

We're sorry to hear you had a frustrating experience. We would love to make things right if you give us another chance. Please feel free to reach out to info@globalautoauctions.com. We would like the opportunity to talk and investigate your feedback further. Thank you!

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1 review
0 helpful votes
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October 3rd, 2022
Verified purchase

I appreciate her reply and she guide me in the best possible way

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Will J. – Global Auto Auctions Rep

Thank you for the review Aman

Thumbnail of user jacoba314
1 review
3 helpful votes
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June 19th, 2022
Verified purchase

I found GAA on social media. I was in the market for a repairable Hybrid or Electric vehicle. I was overwhelmed by the volume of vehicles on their website. I worked with Jerry Garcia. He was very knowledgeable. He helped me locate the perfect RAV4 with collision damage to the rear. I did not have to go through the bidding process because it was available for immediate sale through one of their vendors. Jerry also helped with transport. Highly recommend GAA.

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Will J. – Global Auto Auctions Rep

Thank you for posting a positive review! We appreciate your business and value your feedback. Please let us know if we can assist in any other way.

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From the business

Global Auto Auctions is a leader in re-marketing technology. Global Auto Auctions has also evolved from over 20 years of experience in the Automotive and Salvage Auction industry in the United States.

WHO WE ARE
GAA Brokers Inc., is the parent company for Global Auto Auctions. It has long term working relationships which it has made over the past two decades with countless affiliate brokers whom are licensed and bonded, which are registered insurance companies, purchasing vehicles in bulk packages during catastrophes, allowing us to offer countless vehicles at discounted prices. Salvage vehicles for sale is second nature to us, we know which vehicles to protect our customers from buying, we have data that broker sites will never have. Broker's simply want to make their commission. Our administration believes buying Quality Salvage Vehicles takes a unique and experienced person, as many vehicles are not what they seem, to the naked and untrained eye. We ask our customers to be patient in the event we have their best interests and decided to pass on a vehicle. We urge any impatient, demanding customers to use broker sites. We do allow our customers to bid themselves directly at some if not most of the insurance salvage auctions. You can also pay for the vehicle within 2 business days directly at the Insurance Auction Facility with certain Insurance Auctions that allow it, some DO NOT allow the general public to pay them directly. Our administration is if not the most transparent of all, largest selection, cares about the end user, although we are in an industry in which it is so difficult to make everyone happy. We work with our customers through any mishaps and we grow together, we offer a VIP concierge type service that brokers are unable to, We have few competitors, of which whom have experience in Technology but not in the Salvage Industry, our staff knows the laws, title laws, will guide you every step of the way to ensure your experience is profitable. Whether you are an experienced licensed car dealer or just an individual interested in buying vehicles, we put our knowledge and experience at your service. We are ready to provide you with clear and detailed information on each vehicle on our venue, so that you could feel confident in what you are buying. We’ll make your salvage vehicle buying experience an unforgettable one!

WHAT WE DO
We provide a large inventory of salvage cars, motorcycles, boats, trucks, trailers, jet skis, ATVs and snowmobiles. All you have to do is register FREE on our website. It will take you no more than 30 seconds to complete our registration process and within a lightning speed you are free to start bidding and buying without needing your own Motor Vehicle Dealer license.

By using our service you get the best salvage car buying opportunity online. With Global Auto Auctions you are eligible to bid on and buy salvage vehicles offered for sale at Insurance Auctions in all the 50 states. Our exclusive online system will allow you to follow every step in the whole process of purchasing salvage vehicles. For those who have a busy schedule and find it difficult to stay in tune with the bidding process, Insurance Auctions in the United States offers a preliminary bidding system which enables our customers to place maximum bids on salvage cars of their interest at any time before the virtual proxy sale begins.

WHO WE ARE AND COMPETITOR COMPARISON
Global Auto Auctions is an online venue that offers you direct access to Insurance vehicles around the country each day.
Our team consists of experienced innovators and pioneers in the industry who revolutionized the industry by offering impressively low prices to our customers. In essence we virtually eliminate middlemen and their profits. Customers do not require licenses to bid at auctions because our affiliate brokers posses all the licenses needed to purchase these vehicles, but also salvage bid cards required in certain states to place bids on damaged vehicles.
Our team includes trained professionals in the insurance auction industry.
We are unlike most other sites, and we offer outstanding VIP Service. Our customers and our team, work in sync until a vehicle is acquired for a customer at a reduced price.
Our prices are truly competitive and we invite comparisons with any other online venues.
Global Auto Auctions is a group of experienced individuals from the insurance industry, salvage industry and/or financial industry. Our principals work hands on with seasoned exporters in Salvage Vehicles.
Global Auto Auctions, in collaboration with Global Auto Auctions, together with its principals, interacts with industry offices around the world to better serve our customers with variry and exciting choices.
THE BIDDING EXPERIENCE
Our team leaders are open to new suggestions and look forward to working with you every step of the way.

Our Executive Officers have the significant contacts in the insurance salvage indust

Company Representative

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Will J.
Typically responds within 2 days

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