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GlobalShopaholics has a rating of 3.9 stars from 437 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GlobalShopaholics most frequently mention customer service, shipping rates, and good experience. GlobalShopaholics ranks 6th among Mail Forwarding sites.
Affordable shipping rates and fastest delivery also good customer support experience. I got my package on time and in safe condition Highly recommended
They're incompetent. Reviews below indicate about a 20% chance you'll be unhappy. Here's what you can expect in the months of hard work it might take to get a solution: - Their warehouse appears to have no particular expertise in identifying items that can't be shipped (a cloth patch is a gun part?), tracking the whereabouts of received items or efficiently dispatching packages. - Their customer service strategy seems based on "hope", rather than robust processes or proactively working for the customer. - You'll be lucky to get an email response. - Chat "help" can go around in circles between unnamed "departments" with no resulting action. - If they make an undertaking to do something, it's unlikely they'll follow through. Consequently you'll need to work hard to chase them … every … single … step … of … the … way, potentially for many months.
Their fast and cost-effective service makes them my preferred choice, and I will continue to use their services in the future
Site jabber is very helpful site for us. It was a good experience to shop from this site. Its products are awesome
Nice company, good shipping, great price. Excellent customer service they have live chat.
(Elia) one of the best agent in live chat.
My experience went very well. Their services are best and responded to all my requests. I want to use this service again.
I did not face any difficulty through the whole shipping process. Customer reps are of great help, I had a great experience!
Tip for consumers:
..
Products used:
Multiple products
I last used the services of Global Shopaholics last year, and I was simply disgusted by their service (or rather the lack of it). Albeit they made several claims about their contact hours (9.00 - 17.00), customer service live chat hours on Facebook (9.00 am - 9.00 pm EST), incoming package upload (12 - 16 business hours), package consolidation (12 - 24 business hours), their service could simply not live up to any of those claims). The fact that quite a few other reviews on Trustpilot mentioned that packages would get lost made me really question whether they were really "losing" packages or their business was simply not run well.
However, since my packages did arrive in the end, and I did not find an alternative with affordable shipping options, I decided to give it another shot. And the first experience this time was surprising: it took them less than a day to upload the package to the website!
Yet, that was when I started to regret my choice. Having consolidated my package, I am now waiting for more than a week to choose and pay shipping costs and have my package shipped. Their site and Facebook live chats are still not up to the standards they claim to be - Even though they still claim the same contact / live chat hours I mentioned before, they leave before 17.00 and mention they will return at 11.00 am the next day. One of the customer agents even had the guts to ask me to write a positive review on TrustPilot for their customer service. Let me tell you one thing: I am very happy I did not do so.
You do not simply get a positive review for just having your customer service talking nice to me. You get one for adhering to ALL the standards and services you claim to offer. Or at the very least improving your service from last time.
I got my package safe and very quickly, excellent working of Global shopaholics, Highly recommended.
Products used:
Shoes
All I have to say is that there shipping prices are the lowest in the market.
I have attached the box pictures to have an idea on the weight.
A great customer service specially from William and Steve wish them all the best a great example of customer service
Tip for consumers:
Nan
Products used:
Nan
Global shopaholics might have better rates than some of the competitors but their customer service is terrible. I had a package consolidated and supposedly shipped but one week later there were no updates. When I contacted GS they claimed that it was the fault of the shipper and then days later finally conceded that they had misplaced it. They want to refund me on the site wallet and why would I even want that? They also claimed that they are looking for the package but have not updated me in regards to that. It was so unpleasant dealing with customer service who for days were blaming DHL and I had to contact DHl who informed me they never received the package. So my package is lost and refund has yet to be processed, no updates from their end.
In the past times I've used their services I haven't had anything lost but packages took long to be updated, despite paying for express processing they still always took a long time and dealing with their customer service was always unpleasant. The fact that they didn't realise that they package was never sent to DHL until I told them makes me realise that they are very disorganised. I never shipped very expensive items but if anyone were to consider using their services from expensive goods, I would steer clear.
They refunded the value of my package to the wallet despite me telling them not to as I don't intend to use their service again.
Update: they refunded me via PayPal and asked me to take down my review even though my package is still lost and that's the point of the review. After scanning other reviews I noticed that multiple people were told that their packages were not scanned by the driver( in my case it was DHl in others it was FedEx and Aramex). It sounds like an excuse to me and they repeatedly insisted they were not at all at fault even though they are a packaging forwarding company and it seems like the forwarding part is difficult for them.
Tip for consumers:
Don’t use
Dear Customer, we are extremely sorry for the inconvenience caused and the delay you faced. All of your replies at our official sites are in our acknowledgment. After reading your review, we prioritized your complaint and tried our best to communicate with you and you can also contact us on globalshopaholics.com, Please keep the subject about review.
Friendly and helpful customer service. Ameer was very polite and promptly got me the information I required.
It was quite a nice experience with global shopaholics. Fully Recommend. I am satisfied with the services.
A great company, Shipped my items in just 2weeks. The best part is providing fastest shipping in very low rates. Will recommend this company.
Good customer care service, items packed well and shipping rates are less with enough storage time. I recommend them
Tip for consumers:
They have assistance purchase, they can buy for you anywhere in the US stores
Products used:
Shoes, boots, clothes, electronics
Great services. Quick and reliable. Economical Helpful and kind staff. Overall Excellent. Will surely recommend
Everything was impressive and their knowledge, expertise and Professionalism were unmatched.
I definitely recommend them!
Elia helped me in everything. Will shop again. InshAllah. Special thanks to shopaholics. I recommended this company. May God save us all from the current scenario of Covid 19. Ameen
I'm very Happy using GS, They are very Good Company and their rates for saudiArabia are very cheap. I recommend this company to all my brothers in Saudiarabia.
It's good service and all team was very good actually like Mr. Elia give me good support until solve my problem..
Highly recommended service for shipping. I would like to use their services again and again.The best service i have ever seen.
I lost a lot of packages and they told me to ask amazon for the refund?
I was customer for them since 4 years I lost around 15 items
Dear Customer, we are extremely sorry for the inconvenience caused and the delay you faced. All of your replies at our official sites are in our acknowledgment. After reading your review, we prioritized your complaint and tried our best to communicate with you and you can also contact us on globalshopaholics.com, Please keep the subject about review.
I used this company to ship my package to KSA and They did their job perfectly. I am happy about my decision of choosing them.
If you thinking to use their service, think again and stay away! Check the negative reviews they have on TrustPilot, here, and at Better Business Bureau.
My experience was the worst, they will also lose items at their warehouse and never refund you (even though they admit that! Check pic). They will also claim that UPS picked your item even though UPS didn't! They take hours to respond in their chat, they almost never respond to emails, and no one that responds to does anything!
And don't be fooled by any positive reviews, I am very sure they are fake! Only after I posted my horrible experience at TrustPilot, and after several days, someone who claims to be a manager (which I doubt) asked me for details on my issues, and after sharing the issues in detail, he never replied! They don't even have a phone number!
Make sure that you don't use their service and save your self your sanity, money, and time!
UPDATE:
Just now and after posting negative reviews here and in TrustPilot, they miraculously found an item that was lost 2 months ago! They first offered to waive processing fee (USD 5) as a compensation, and when I refused, they said 50% discount on shipping with UPS, then it became 70%! They think that I am looking for money or something, they are not aware that this is a matter of principal and they have to pay for their poor service in full
Anyways, I still asked them for 100% free shipping as a compensation, they asked me to send an email to Mohammed Jawad, their manager, I will see what does he has to say.
UPDATE:
The manager finally agreed to ship the item they lost for over 2 months for free using FedEx economy as a compensation for my suffering.
I am still waiting for them to ship the item they claimed they shipped, status still shows that the item was not picked up by UPS
Dear Customer, we are here along with our humble apologies to you for the inconvenience you faced. We have investigated your case. As per our record, your shipment contained batteries. For more details kindly check your email that is registered with shopaholics we have sent you a clarification email that is registered with shopaholics. Kindly check and cooperate with us as we need some more details to process this investigation. So that we will be able to compensate for your case by using our compensation policies.
Thank you
They provide cheap shipping rates and solved my every problem. I am satisfied with their services and I recommend it.
They have been quiet efficient in providing excellent services. Quality of work is appreciative and they also have affordable prices
Gain trust and grow your business with customer reviews.
Global Shopaholics provides fast, reliable and efficient package forwarding to over 220 countries. We make it easy for customers all over the world to shop online.
Dear customer, we are really sorry for the inconvenience caused. We have investigated your concern and got details that your shipment has been shipped from our end on time. Unfortunately, the delay that was occurring was from the shippers. For delivery, Aramex usually takes this much time. We have clarified the details in an email to you at your email address that you registered with Global Shopaholics.
Thank you