• GlobalShopaholics

GlobalShopaholics

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Overview

GlobalShopaholics has a rating of 3.9 stars from 437 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GlobalShopaholics most frequently mention customer service, shipping rates, and good experience. GlobalShopaholics ranks 6th among Mail Forwarding sites.

  • Service
    116
  • Value
    113
  • Shipping
    115
  • Returns
    83
  • Quality
    108
Positive reviews (last 12 months): 75%
Positive
9
Neutral
0
Negative
3
115
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How would you rate GlobalShopaholics?
Top Positive Review

“Best package forwarding company”

Hook W.
7/3/24

Affordable shipping rates and fastest delivery also good customer support experience. I got my package on time and in safe condition Highly recommended

Top Critical Review

“They're Incompetent”

Brent S.
2/12/24

They're incompetent. Reviews below indicate about a 20% chance you'll be unhappy. Here's what you can expect in the months of hard work it might take to get a solution: - Their warehouse appears to have no particular expertise in identifying items that can't be shipped (a cloth patch is a gun part?), tracking the whereabouts of received items or efficiently dispatching packages. - Their customer service strategy seems based on "hope", rather than robust processes or proactively working for the customer. - You'll be lucky to get an email response. - Chat "help" can go around in circles between unnamed "departments" with no resulting action. - If they make an undertaking to do something, it's unlikely they'll follow through. Consequently you'll need to work hard to chase them … every … single … step … of … the … way, potentially for many months.

Reviews (437)

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customer service (104)
Thumbnail of user alik166
Utah
2 reviews
2 helpful votes
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July 13th, 2020

I've been a customer of GlobalShopaholics for more than 2 years. The quality of their services were more than super. Support by chat or email was very effective. Nothing to complain about. Since they moved to their new storage facility in New Castle things started to decline. I spent long periods of time trying to get someone to respond to my chat regarding an issue that cannot be solved without some direct contact. The problem is that you will be able to see the actual contents of your packages AFTER you consolidate packages for shipping. Recently, I had an issue with one of the packages I'm about to ship. So I wanted to chat with support to let them know. This is a paid service and not free. After waiting sometimes more than an hour on the chat window I get someone that promises me that they will do so by today or tomorrow. This continues for the next week, no response, no reply no service. You pray that you will receive your stuff without anything missing. Support is ZERO. I was more than clear and I left messages with detailed photos hopefully someone would read it and address my issue. Nothing. Eventually, I gave up. I paid for shipping and I'm waiting for them to ship it. It is really unfortunate, I was more than happy with the services they provide. Good thing is there are so many other companies competing in this line of business. I wish someone would read this and rectify things. But. I don't think so..

Thumbnail of user muhammadz4
Muhammad Z. – GlobalShopaholics Rep

Dear customer, we are really sorry for the inconvenience caused and the loss you faced from our side. After reading this bad review of yours we have tried our best to reach out to you. Unfortunately, we are not able to find you. There may be the reason that this comment username is different from your username registered with a shopaholic.
Can you please send your email address to us in reply to this comment, so that we will be able to investigate your case at earliest.

Thank you

Thumbnail of user anissc1
Algeria
2 reviews
0 helpful votes
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December 21st, 2023

I recently had an outstanding experience with you. From start to finish, the process was smooth and efficient.
What truly impressed me was the lightning-fast shipping. My order arrived well before the estimated delivery date, and the packaging was secure, ensuring my items arrived in perfect condition. The tracking system kept me informed every step of the way.
A big thank you to the entire team for exceeding my expectations!

Service
Value
Shipping
Returns
Quality
Thumbnail of user haynea
Canada
1 review
4 helpful votes
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March 10th, 2017

It's been few Months i'm using GS for my package forwarding to Canada. I have found them very helpful and friendly, Thier prices are very reasonable and good. Most of all live chat support is simply Amazing.

Thumbnail of user alia571
Saudi Arabia
1 review
0 helpful votes
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October 2nd, 2020

Have used them for over a year now. Good company and nothing ever went wrong.
They even had a option with one carrier where you pay VAT & customs in advance which saves lead time. Only thing would recommend and App along with the site. Their representative Elia responds fast amd provides solutions

Thumbnail of user arnabh2
India
1 review
3,801 helpful votes
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May 31st, 2021
• Updated review

Bunch of the staffs barely can type mails and are just unprofessional. After one week of mail war they have come to compensate me 5 dollars against 150 dollars. It would want you to earn some merits by donating that money to charity. I vow to never use your services again.

Service
Value
Shipping
Returns
Quality
Pacakages disappeared from Storage
May 18th, 2021
Verified purchase
• Previous review

I had my parcels in my storage and it was nearing end of my free storage. I tried to increase my free storag as postal services to my country has been hit hard due to covid and prices were exorbitantly high. After one month I see two of my package bus out of my storage. I was alarmed and contacted them. There is a huge communication gap between their front desk and warehouse. The packages couldn't be located so in short I ended up losing my very loving items and my money. I had been a customer since 2017 and now I have decided to never use their services again. Very disheartening! Don't use their services. They have made quite many mistakes like pasting one invoice with one item whereas the parcel contained several items in the past I somehow managed them from customs but this time it was beyond forgiveness

Tip for consumers:
Do not use their services because they have now grown very big so give very little attention to real customer service

Products used:
Tea sets

Service
Value
Shipping
Returns
Quality
Thumbnail of user jassema3
Saudi Arabia
2 reviews
2,781 helpful votes
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January 5th, 2021

All agents lies, just to postpone the shipment readiness. Everyday telling the same answer which is your package will be ready today. Takes too much time to get in touch with them in the chat. When talk to them, they mostly ignoring and replying fast. Do not recommend to use their service. There are plenty competitive companies better than them

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Thumbnail of user muhammadz4
Muhammad Z. – GlobalShopaholics Rep

Dear Customer, we really apologize for the delay that caused, we have checked your matter. Actually, your shipment has been delivered from our end. Kindly check your email address that is registered with shopaholics we have dropped you a clarification email regarding your issue.
Thank you

Thumbnail of user angelc277
Germany
1 review
2,780 helpful votes
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February 13th, 2021

I have horrible experience. Global Shopaholics too > 10 days to consolidate the package. After consolidation they add $10 additional fees for dangerous goods handling for no reason. I talked to all their customer service representative: James, Steven, Elia, Mohammed. Etc. And they all indicated that its a technical error on their side and they all lie to me that ti will get sorted. Honestly there is no reason to use them if they delay packages so much and add hidden fees (this is part from the weird Paypal "fees' that no one else charges) - not recommended

Service
Value
Shipping
Returns
Quality
Thumbnail of user muhammadz4
Muhammad Z. – GlobalShopaholics Rep

Dear customer, we are really sorry for the inconvenience caused and the loss you faced from our side. After reading this review of yours we have tried our best to reach out to you. Unfortunately, we are not able to find you. There may be the reason that this comment username is different from your username registered with a shopaholic.
Can you please send your email address to us in reply to this comment, so that we will be able to investigate your case at the earliest?

Thank you

Thumbnail of user charlottea130
GB
1 review
3 helpful votes
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July 22nd, 2021

They are keeping my package hostage!
I have had a package sent to them weeks ago and ever since I have been unable to login. After multiple attempts to contact them I was eventually told that it was do to an update and would be fixed soon. That was over 2 weeks ago and still no access. They don't answer emails or try to help in any way. DO NOT USE.

Tip for consumers:
DON'T

Products used:
Mail forwarding but they haven't sent anything yet

Service
Shipping
Quality
Thumbnail of user muhammadz4
Muhammad Z. – GlobalShopaholics Rep

Dear Customer, we are extremely sorry for the inconvenience caused and the delay you faced. All of your replies at our official sites are in our acknowledgment. After reading your review, we prioritized your complaint and tried our best to communicate with you and you can also contact us on globalshopaholics.com

Thumbnail of user zeferinod1
Angola
2 reviews
0 helpful votes
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September 14th, 2023

I am completely satisfied with your service, the order arrived on the exact day, although there was a bit of complication in the customs clearance process, but it was resolved.
The interesting thing is that when it comes to shipping it's brilliant, as there are so many options.

As a complaint.
You need to respond as quickly as possible as, there is a lot of slow customer service.

Service
Value
Shipping
Quality
Thumbnail of user joss41
Angola
1 review
0 helpful votes
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January 1st, 2024

Firstly I would like to thank you for your services.
As for the shipping price, I thought it would be affordable, but it wasn't.
For an iPhone xr, I thought I would pay $45 at most but I paid $65, $24 which is already a lot. As for the time between, the shipping specifications said that the package would be delivered in 12 to 15 days, but I received the package in 16 days. I think the delivery time needs to be adjusted.

Thumbnail of user abdulrahmana61
Saudi Arabia
1 review
2,784 helpful votes
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May 15th, 2020

They have reasonable prices, multiple shipping courier options, and they let you edit customs pricing which is their biggest advantage. I wish they work on weekends to accelerate consolidation and shipping.

Lately, they probably stole an item from me and although I raised a ticket, they took a month saying we are investigating and eventually denied everything and told me we won't do you anything even the item wasn't so valuable. Their customer support is so poor and they take weeks sometimes to consolidate shipments. If you are looking for reliable service, stay away from them.

Thumbnail of user muhammadz4
Muhammad Z. – GlobalShopaholics Rep

Dear customer, we are really sorry for the inconvenience caused and the loss you faced from our side. After reading this bad review of yours we have tried our best to reach out to you. Unfortunately, we are not able to find you. There may be the reason that this comment username is different from your username registered with a shopaholics.
Can you please send your email address to us in reply to this comment? So that we will be able to investigate your case at our earliest. Moreover, you can contact to us via live chat support and our official social media ( Facebook, Instagram, Twitter)

Thank you

Thumbnail of user saniat1
GB
1 review
1 helpful vote
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November 13th, 2020

I was concerned about shipping fragile products, some china and photo frames. I, however, took the chance and shipped them via Global Shopaholics. I requested special packing with added padding and bubble wrapping. They packed exactly how I wanted my packages to be packed. These services are also free of cost. I also found Global Shopaholics to be reasonable if we talk about the pricing, as compared to other shipping companies.

Now that I have received my china and other glass-made articles in 10/10 condition, I can personally vouch for this company. I would recommend Global Shopaholics to my family and friends.

Thumbnail of user candyr31
TT
1 review
2,786 helpful votes
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August 26th, 2020

I have been waiting Months to get my package... months! They keep giving me the run around. Every week I chat with their customer service and they say they will send it out that week... but Nothing. I FEAR it has been stolen or lost.
I Regret ever using this company. It has been a sickening experience.

Thumbnail of user muhammadz4
Muhammad Z. – GlobalShopaholics Rep

Dear customer, we are really sorry for the inconvenience caused and the loss you faced from our side. After reading this bad review of yours we have tried our best to reach out to you. Unfortunately, we are not able to find you. There may be the reason that this comment username is different from your username registered with a shopaholics.
Can you please send your email address to us in reply to this comment? So that we will be able to investigate your case at our earliest. Moreover, you can contact to us via live chat support and our official social media ( Facebook, Instagram, Twitter)

Thank you

Thumbnail of user sassej
Canada
1 review
2,783 helpful votes
  • Send Message
March 11th, 2021

Since December the service from GS has declined to the point of pathetic... I've had a package consolidated and paid shipping sitting in the warehouse for over a month... The only way I get contacted is thru Instagram and I have to Shame them into responding... whoever wrote the 5 Review, must work for them... Peter constantly puts me off and hangs up on me...

Tip for consumers:
When I first signed up... the service was awesome... since December, it’s horrible

Service
Value
Shipping
Quality
Thumbnail of user muhammadz4
Muhammad Z. – GlobalShopaholics Rep

Dear customer, we are really sorry for the inconvenience caused and the loss you faced from our side. After reading this review of yours we have tried our best to reach out to you. Unfortunately, we are not able to find you. There may be the reason that this comment username is different from your username registered with a shopaholic.
Can you please send your email address to us in reply to this comment, so that we will be able to investigate your case at the earliest?

Thank you

Thumbnail of user yodatom
GB
1 review
0 helpful votes
  • Send Message
September 15th, 2020

Great support from Elia which helped unblock a pending situation awaiting for approval that lasts almost 5 days.
The support exceed my expectation and I'm very happy!
Thanks for the professionalism, efficiency, empathy and sense of urgency.

Thumbnail of user mohammeda32
Saudi Arabia
2 reviews
2 helpful votes
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July 20th, 2023

Few years ago, I would rate their service to be one of the worst. Now a day, whatever they have done, just simply great. They improved their service by a mile. Chat and support are knowledgeable and very helpful. Website user interface is more attractive and efficient. Processing speed is great. I really hope they keep it up.

Tip for consumers:
Friendly site and friendly service

Products used:
Consolidation, shipping

Service
Value
Shipping
Quality
Thumbnail of user ethano2
District of Columbia
1 review
4 helpful votes
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December 8th, 2016

I have used their services for shipping, from US to Germany. I wanted to ship anniversary gift to my cousin early and couldn't wait for 5 to 6 days as other companies were asking, globalshopaholics done this job for me in just 3 days, believe me they served me very professionally by fulfilling their commitment.
Thank you guys:-)

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Value
Shipping
Returns
Quality
Thumbnail of user mohs36
Qatar
2 reviews
11 helpful votes
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January 10th, 2017

I've tried multiple services similar to GS and and nothing compares to their rates, excellent customer support or fast service. Not to mention there's always a catch with these companies - either you pay for a picture of your item or a fixed fee for consolidation (unless you're a paying monthly subscriber of their ridiculous plans). GS does both for free. The days of overcharging are over.

Service
Value
Shipping
Quality
Thumbnail of user muhammadu63
Pakistan
1 review
0 helpful votes
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September 2nd, 2020

Ive tried several forwarders including myus, reship etc but globalshopaholics been the best for me. Im from Pakistan and their system has worked best for me. They give the best shipping rates and very secure as well. Shipped 11 parcels with varying weights from 2lb to 20 lb.
Suggestion for the company, they should open business in other countries like UK, Germany etc as well.

Thumbnail of user mohameda324
Libya
1 review
0 helpful votes
  • Send Message
October 16th, 2020

With thanks to Brad, Peter, and Elia for their assistance, they are available to respond and assist with questions. Shipment processing is fast. So far each shipment appears in my account the day it was delivered.

Thumbnail of user josec129
Pennsylvania
1 review
0 helpful votes
  • Send Message
September 22nd, 2017

I've ordered three glass vases to be consolidated, they were very delicate and expensive. They took the time not only to bubble wrap each case individually but make sure the inside of each vase was protected as well. You can tell that they took their time and creating my shipment and it's very appreciated

Thumbnail of user general.baa
Saudi Arabia
1 review
2 helpful votes
  • Send Message
October 21st, 2023

It's reputation of losing shipment

I would not encourage any one to deal with them because a package of mine was missing and was lost

Platform and website is excellent, and pricing seems reasonable honestly but what is the point where there is a good change you may lose your shipment or it gets lost and you wouldn't get your money back.

So there is a risk involvement and I found some others have had the same issue in which they lost one of their shipments, otherwise I would recommend it

Products used:
Devices and Accessories

Service
Value
Shipping
Returns
Quality
Thumbnail of user muhammadz4
Muhammad Z. – GlobalShopaholics Rep

Dear Customer, we are extremely sorry for the inconvenience caused and the delay you faced. All of your replies at our official sites are in our acknowledgment. After reading your review, we prioritized your complaint and tried our best to communicate with you and you can also contact us on help@globalshopaholics.com, Please keep the subject about review.

Thumbnail of user qailahw
Pakistan
1 review
0 helpful votes
  • Send Message
November 14th, 2020

This is the most trustworthy, cost-effective, and efficient company. This company not only delivers the products on time but also has such an amazing employee like James to guide the customers at each step.

Thumbnail of user fofoa2
Saudi Arabia
2 reviews
2,774 helpful votes
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September 11th, 2020

I registered here on the recommendation of a friend but my experience is not completely good was disappointing
Every step takes too long more than other companies, I absolutely do not recommend working with it. Very large delays in everything, even the service is very bad, and the recommendation was that shipping prices are cheaper, but I was surprised that it is very expensive and there are fees for packaging

Thumbnail of user muhammadz4
Muhammad Z. – GlobalShopaholics Rep

Dear customer, we are really sorry for the inconvenience caused and the loss you faced from our side. After reading this bad review of yours we have tried our best to reach out to you. Unfortunately, we are not able to find you. There may be the reason that this comment username is different from your username registered with a shopaholic.
Can you please send your email address to us in reply to this comment? So, that we will be able to investigate your case at our earlier.

Thank you

Thumbnail of user saniat
Pakistan
1 review
1 helpful vote
  • Send Message
July 27th, 2020

I have been a client of Global Shopaholics for over a year now and they helped me receive more than 20 packages from US. Their shipper options are many and I can choose any of them depending on how urgently I need my package. The rates are pretty reasonable as well. The option of package consolidation is a money-saver. I will continue using this service. I don't get why other companies are so overrated when this company perfectly provides similar and better services.

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Global Shopaholics provides fast, reliable and efficient package forwarding to over 220 countries. We make it easy for customers all over the world to shop online.

Company Representative

Thumbnail of user muhammadz4
Muhammad Z.

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