• GlobalShopaholics

GlobalShopaholics

Write a Review

Overview

GlobalShopaholics has a rating of 3.9 stars from 437 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GlobalShopaholics most frequently mention customer service, shipping rates, and good experience. GlobalShopaholics ranks 6th among Mail Forwarding sites.

  • Service
    116
  • Value
    113
  • Shipping
    115
  • Returns
    83
  • Quality
    108
Positive reviews (last 12 months): 75%
Positive
9
Neutral
0
Negative
3
115
See all photos
How would you rate GlobalShopaholics?
Top Positive Review

“Best package forwarding company”

Hook W.
7/3/24

Affordable shipping rates and fastest delivery also good customer support experience. I got my package on time and in safe condition Highly recommended

Top Critical Review

“They're Incompetent”

Brent S.
2/12/24

They're incompetent. Reviews below indicate about a 20% chance you'll be unhappy. Here's what you can expect in the months of hard work it might take to get a solution: - Their warehouse appears to have no particular expertise in identifying items that can't be shipped (a cloth patch is a gun part?), tracking the whereabouts of received items or efficiently dispatching packages. - Their customer service strategy seems based on "hope", rather than robust processes or proactively working for the customer. - You'll be lucky to get an email response. - Chat "help" can go around in circles between unnamed "departments" with no resulting action. - If they make an undertaking to do something, it's unlikely they'll follow through. Consequently you'll need to work hard to chase them … every … single … step … of … the … way, potentially for many months.

Reviews (437)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (104)
Thumbnail of user lisaa170
Costa Rica
3 reviews
7 helpful votes
  • Send Message
May 20th, 2017

I honestly can't say enough about this company, it's people, and the service. I have several orders completed and more in the works. They've literally shipped hundreds of items to my overseas address. Packing is superb, the prices are rock-bottom, and everything arrived in perfect condition. They're also fast. The new website is friendly, detailed, gives me real images of purchased items, and allows me to prepare my own waybills. I've used a lot of shipping and shopping services, but never any as professional and reasonable as Global Shopaholics. <3

Tip for consumers:
Don't waste your time comparing services. I've been doing the research for nearly a decade. Nothing compares to Global Shopaholics.

Service
Value
Shipping
Quality
Thumbnail of user chengl12
Philippines
1 review
4 helpful votes
  • Send Message
July 20th, 2021

I have used Global shopaholics a few times in the last couple of years and I'm very pleased with their service. My packages always arrived on time and tracking info was most of the time accurate. I'll continue using them & recommending

Service
Value
Shipping
Returns
Quality
Thumbnail of user umairs4
Pakistan
1 review
0 helpful votes
  • Send Message
December 10th, 2020

Elia at Global Shopaholics was very quick in answering all my questions and providing relevant information. The site generally is a good one for people in countries like Pakistan who want to get stuff from the USA. Very secure and reasonable rates.

Thumbnail of user alir203
Spain
1 review
2 helpful votes
  • Send Message
June 28th, 2022

I have received a few packages and planned to get them when I return back home as I was travelling around.
When Logged into the system after some time to check the recently arrived parcels I saw I was charged 170$ of storage fees for 3 packages exeeding the storage period
They have not sent a single reminder email regarding this, when I contacted them they said maybe your items are destroyed! (I have then read their terms and conditions and could see after the storage period + 15 days they may sell the item in auction!) but they were saying we have destroyed it (Maybe being stolen!)
Be carefull as they are not even following their own terms and policy!
Surely a decorated Scam
I will file legal complaint against them

Service
Value
Shipping
Returns
Quality
Thumbnail of user muhammadz4
Muhammad Z. – GlobalShopaholics Rep

Dear Customer, we are extremely sorry for the inconvenience caused and the delay you faced. All of your replies at our official sites are in our acknowledgment. After reading your review, we prioritized your complaint and tried our best to communicate with you and you can also contact us on globalshopaholics.com, Please keep the subject about review.

Thumbnail of user petelsons
Angola
1 review
0 helpful votes
  • Send Message
June 20th, 2023

Congratulations to the entire Global Shopaholics team, They were super helpful and patient with me... My box arrived in very good condition and the products were well packed, I didn't even have to ask to add bubble wrap hahaha, top! I really loved the services, they just had to inform the days when the carriers go to collect the products from the warehouse before the customer makes the payment.

Products used:
computador e iphone

Service
Value
Shipping
Quality
Thumbnail of user ahmedk87
Saudi Arabia
1 review
0 helpful votes
  • Send Message
January 20th, 2021
Verified purchase

I used this site alot in the past, Recently however iam facing a lot of issues and slow response from agents.
Only handful of them are reliable and will be able to guide me through and answer my inquiries.

I hope they fix their issues soon, otherwise i am shifting to another website.

Thumbnail of user fatimak28
Pakistan
1 review
1 helpful vote
  • Send Message
August 7th, 2020

I seriously loved being their customer! Delivers timely! So convenient! Very trustworthy, a lot of companies these days are either fraudulent or very expensive and provide bad customer service but global shopaholic was otherwise! I will definitely definitely order again

Thumbnail of user derona1
Delaware
1 review
2,777 helpful votes
  • Send Message
September 2nd, 2020

This company seems to sometimes be a fly by night scam company... losing packages, having shipping labels that sometimes show false tracking information etc... I notified the authorities after seeing the shady practices after ordering a product to be shipped... I hope karma hits them where the sun don't shine

Thumbnail of user muhammadz4
Muhammad Z. – GlobalShopaholics Rep

Dear customer, we are really sorry for the inconvenience caused and the loss you faced from our side. After reading this bad review of yours we have tried our best to reach out to you. Unfortunately, we are not able to find you. There may be the reason that this comment username is different from your username registered with a shopaholic.
Can you please send your email address to us in reply to this comment? Then we will be able to investigate your case at our earlier.

Thank you

Thumbnail of user abdulh40
Virginia
2 reviews
4 helpful votes
  • Send Message
April 20th, 2017

I don't normally review companies but because I ran into some problem and they helped me right away so I wanted to review them. Amazingly low international shipping prices I have ever seen and the best customer service especially Josh helped me a lot.

Thumbnail of user samiha3
Saudi Arabia
1 review
2,804 helpful votes
  • Send Message
August 31st, 2020

Tip for consumers: The customer service sucks. The chat can't help with anything and tells you to write to shipping. Shipping tells you to write to Storage. No one communicates with each other. They make promises in writing they refuse to keep and then rip you off in random shipping charges. This used to be a great company. Don't waste your time or put your money at risk with this company.
Delays, Lost Items, Ridiculous Shipping Rates, and Finally Just Theft of My Property"

Thumbnail of user muhammadz4
Muhammad Z. – GlobalShopaholics Rep

Dear customer, we are really sorry for the inconvenience caused and the loss you faced from our side. After reading this bad review of yours we have tried our best to reach out to you. Unfortunately, we are not able to find you. There may be the reason that this comment username is different from your username registered with a shopaholic.
Can you please send your email address to us in reply to this comment? Then we will be able to investigate your case at our earliest.

Thank you

Thumbnail of user quratu2
Pakistan
1 review
0 helpful votes
  • Send Message
June 13th, 2018

Best services with cheap rates and quick delivery. I've been using their service for nearly a year now, and it's awesome. I frequently have packages shipped to combine and never had any problems. The interface is user-friendly and the shipping costs are very reasonable. I wasn't sure what to think of them when I first came across their website but I'm pleasantly surprised and I love the service!

Thumbnail of user ianb764
GB
1 review
2 helpful votes
  • Send Message
August 9th, 2022

Never use this company if you actually want your order. My wife ordered a parcel using their services. The parcel was delivered and then after we arranged onward shipping and paid the cost they lost the item. We have been waiting weeks for them to refund all of the costs and now today they have finally refunded just the cost of the shipping despite telling us they would refund in full given they lost the item. Just shocking and terrible customer service as well.

Service
Value
Shipping
Returns
Quality
Thumbnail of user muhammadz4
Muhammad Z. – GlobalShopaholics Rep

Dear Customer, we are extremely sorry for the inconvenience caused and the delay you faced. All of your replies at our official sites are in our acknowledgment. After reading your review, we prioritized your complaint and tried our best to communicate with you and you can also contact us on globalshopaholics.com, Please keep the subject about review.

Thumbnail of user aljawharaha
Kuwait
2 reviews
0 helpful votes
  • Send Message
June 22nd, 2020

I tried fishisfast, stackery, qwintry and myus. GlobalShopaholics has many advantages over other companies if you can see, their shipping price are way cheaper than the others. If i could, i would rate Global more than 5 star.

Thumbnail of user mehdia14
Netherlands
1 review
3 helpful votes
  • Send Message
April 14th, 2020

So far, great experience with Global Shopaholics, great shipping prices and options, cheap basic service, fast and easy to use website. Sent more than 50 packages in the last year. Keep it like this in the future, thanks!

Thumbnail of user khawara2
Pakistan
1 review
0 helpful votes
  • Send Message
June 23rd, 2020

I shipped multiple gadgets from GS to pakistan. I had to get them checked before shipping, GS being so generous got my equipment tested free of cost!

The shipping is fast as well as cheap. Definitely coming back for future shippings :D

Thumbnail of user mohdf20
Malaysia
1 review
0 helpful votes
  • Send Message
December 22nd, 2020

So far i'm satisfied with the service from global shopaholics especially the customer service.
One girl name Elia help me a lot to solve my problem. Just one thing to highlight, the way they pack the items need some improvement. I ship used hat and need proper arrangement of the hats in the box. Other than that, good service.

Thumbnail of user stepmulbah
Sierra Leone
1 review
0 helpful votes
  • Send Message
September 11th, 2023
Verified purchase

The service was good and delivered on time. However, my package was reduced by one item due to shipping regulations after my payment was made. There was no reimbursement of the said amount after the reduction in items to be delivered.

Thumbnail of user seyede
Canada
1 review
2,783 helpful votes
  • Send Message
March 10th, 2020

Preparing packages are very very slow and your packages will be lost.
Preparing packages are very very slow. 2 pallets = 2 months.
6 packages get lost and there is no any true respond.

I don't understand how they can't find 2 KitchenAid mixer with the 30 pounds weight each. + 2 hand mixers + 2 blenders

They have a store that sell some items. You can't see that store because that is a private store! Do they sell the customers items?

If you want to lost your items you can work with them!

I asked them for shipping an item but see what they show me! (Already shipped!)
Please see the attached picture.
When? Why? With which shipment? They don't know!

Thumbnail of user muhammadz4
Muhammad Z. – GlobalShopaholics Rep

Dear Customer, we are really sorry for the inconvenience you faced and the loss that occurred. We have investigated your matter and engaged you via your email address that is registered with Global Shopaholics. Kindly check your email.

We are waiting for your response

Thank you

Thumbnail of user fatthis
New York
1 review
1 helpful vote
  • Send Message
June 29th, 2020

I have been dealing with them for almost seven months for now, if you have any complaint they are fast in solving it especially ( jawwad), They Provide multiple shipping courier options with reasonable prices, sometimes they can offer you some discount also, and they let you edit customs pricing which is their biggest advantage. I highly recommend it

Thumbnail of user emmanuelo151
Nigeria
1 review
0 helpful votes
  • Send Message
August 16th, 2022

I had a wonderful experience with them. Their service was very fast and efficient. My package arrived perfectly. I just received it and everything is working fine. I will definitely use their service again. Thank you!

Tip for consumers:
This is a great place to go to ship your products. They are simply excellent.

Products used:
A mobile phone. It was shipped perfectly by them.

Thumbnail of user raheemo
Saudi Arabia
1 review
1 helpful vote
  • Send Message
February 8th, 2017

I used them for the first time to ship some items that I bought from Amazon & eBay, and they arrive way before the date I expected it to arrive.
Their live customer service is just amazing, most of the USA forwarding companies that I used before didn't have that feature, They reply instantly and they help you a lot.
I was even surprised that they can ship batteries with Aramex without taking any extra fees.
Overall great experience, Will definitely use them again!

Thumbnail of user abeey
Kuwait
2 reviews
2,777 helpful votes
  • Send Message
December 3rd, 2020

Using them for few months now as an active user of forwarding services, i had the following problems:
Missing items!. The company doesn't care about the security of packages leading to a messed up, broken and lost items
The company refused to compensate for anything

No response from costumer services. Contacting this company is difficult

Misleading information in the website led to charge of extra money from my card. The company admit that they don't offer the service but REFUSED to return money!

This company is extremely untrustworthy from my point of view and i truly recommend finding another forwarding providers if you buy small, fragile or value items.

Thumbnail of user muhammadz4
Muhammad Z. – GlobalShopaholics Rep

Dear customer, we are really sorry for the inconvenience caused and the loss you faced from our side. After reading this bad review of yours we have tried our best to reach out to you. Unfortunately, we are not able to find you. There may be the reason that this comment username is different from your username registered with a shopaholic.
Can you please send your email address to us in reply to this comment, so that we will be able to investigate your case at earliest.

Thank you

Thumbnail of user ezzats1
Yemen
1 review
1 helpful vote
  • Send Message
July 3rd, 2020

I have been dealing with them for almost 3 years for now, if you have any complaint they are fast in solving it especially ( William and Aljabi), They Provide multiple shipping courier options with reasonable prices, sometimes they can offer you some discount also, and they let you edit customs pricing which is their biggest advantage. I highly recommend it.

Thumbnail of user jakobw18
Sweden
1 review
0 helpful votes
  • Send Message
August 19th, 2022

Global shopaholics is great!

When living outside of the US, it can be a hassle ordering stuff you really need and want from America. With Global Shopaholics it has been super easy, and they have completely solved that problem for me. Now I don't have to travel to get what I need.

Smooth delivery, great customer service, great prices. The cheapest one I have seen.

Products used:
I bought a lot of different products

Service
Value
Shipping
Returns
Quality
Thumbnail of user wajeehh
Pakistan
1 review
0 helpful votes
  • Send Message
June 24th, 2018

The overall experience is superb! I'm a first time customer and I am very glad I signed up. The customer service representatives are very helpful and knowledgeable with what they're doing. Kudos to Kimberly for assisting me very well.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Global Shopaholics provides fast, reliable and efficient package forwarding to over 220 countries. We make it easy for customers all over the world to shop online.

Company Representative

Thumbnail of user muhammadz4
Muhammad Z.

How do I know I can trust these reviews about GlobalShopaholics?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about GlobalShopaholics?