• GlobalShopaholics

GlobalShopaholics

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Overview

GlobalShopaholics has a rating of 3.9 stars from 437 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GlobalShopaholics most frequently mention customer service, shipping rates, and good experience. GlobalShopaholics ranks 6th among Mail Forwarding sites.

  • Service
    116
  • Value
    113
  • Shipping
    115
  • Returns
    83
  • Quality
    108
Positive reviews (last 12 months): 75%
Positive
9
Neutral
0
Negative
3
115
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How would you rate GlobalShopaholics?
Top Positive Review

“Best package forwarding company”

Hook W.
7/3/24

Affordable shipping rates and fastest delivery also good customer support experience. I got my package on time and in safe condition Highly recommended

Top Critical Review

“They're Incompetent”

Brent S.
2/12/24

They're incompetent. Reviews below indicate about a 20% chance you'll be unhappy. Here's what you can expect in the months of hard work it might take to get a solution: - Their warehouse appears to have no particular expertise in identifying items that can't be shipped (a cloth patch is a gun part?), tracking the whereabouts of received items or efficiently dispatching packages. - Their customer service strategy seems based on "hope", rather than robust processes or proactively working for the customer. - You'll be lucky to get an email response. - Chat "help" can go around in circles between unnamed "departments" with no resulting action. - If they make an undertaking to do something, it's unlikely they'll follow through. Consequently you'll need to work hard to chase them … every … single … step … of … the … way, potentially for many months.

Reviews (437)

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Reviews that mention popular keywords

customer service (104)
Thumbnail of user allend109
Pakistan
1 review
0 helpful votes
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December 18th, 2020

I have experienced some shipping company who offer shop and ship services but i couldn't satisfy, then i found globalshopaholics and their services are pretty good.

Thumbnail of user davidj1444
Florida
1 review
0 helpful votes
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October 13th, 2020

Global Shopaholics provide you the best shipping rate as compared to other package forwarding companies. Moreover i highly recommend the Global shopaholics.

Thumbnail of user omerr12
Pakistan
1 review
0 helpful votes
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September 14th, 2020

I had to order gifts for my sister s birthday and had no idea what to choose so i decided to go for 3 gifts but shippong charges were too high but thanks to this company for saving my money

Thumbnail of user mohamedz39
Algeria
1 review
0 helpful votes
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January 2nd, 2021

ELIA AND EMMA AND STEVEN ARE THE BEST IN GLOBAL SHOPAHOLICS, THANKS TO ALL OF THEM, i hope the company recruit more employers to reduce the time of shipments prepartion, because i waited so long to get my shipment prepared, global shopaholics must consider that time is precious than pricing shipments

Service
Value
Shipping
Thumbnail of user nademz
Turkey
1 review
2,150 helpful votes
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June 10th, 2021
Verified purchase

I used 2 of their services: assisted purchase and item forwarding

Assisted purchase did not work too bad I paid via bank transfer and it took sometime for them to confirm the payment and they were fairly quick to make the purchase on ebay afterward.

Second service didn't work at all, I made a second bank transfer to pay the shipping the 25 of May and until now they did not ship anything. Of course I did try 6-7 times to contact their support chat service to inquire about my shipping and 2 days ago a certain Peter told me "I confirm we received your money for the shipping we are sorry about the delay and your item will be sent in the next 24 hours!"

And you guessed it they did not send anything. And when I contact them again they talk to me as if they dont know me.

I completely lost it and I keep insulting them at this point. I am so amazed how savage and unprofessionnal those people are its almost funny.

I told one of those clowns in the chat "when you put my laptop on ebay to resell it dont forget to send me an email and I may buy it if the price is right :)"

What do you want me to do, I can't keep chassing those clown undefinitly. Yes I lost 1000 usd for the laptop + their fees for assisted purchade + an other 100 usd for the shipping but it what it is..

Tip for consumers:
Just read my review and take your own decision

Products used:
Assisted purchase
Item forwarding

Service
Value
Shipping
Returns
Quality
Thumbnail of user muhammadz4
Muhammad Z. – GlobalShopaholics Rep

Dear Customer, we are extremely sorry for the inconvenience caused and the delay you faced. All of your replies at our official sites are in our acknowledgment. After reading your review, we prioritized your complaint and tried our best to communicate with you. Unfortunately, we were unable to find your email and SN. Please contact us at help@globalshopaholics.com.

Thumbnail of user zainabw
Pakistan
1 review
1 helpful vote
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August 31st, 2020

I have had the best experience with global shopaholics.
From delivery to their customer service representatives, everything's awesome. Highly recommended.

Thumbnail of user rudulphr
Saudi Arabia
1 review
2,772 helpful votes
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November 28th, 2019

PREPARING YOUR PACKAGES IS VERY SLOW AND FIRST THE WORST THINGS THEY ARE GOING TO LOST YOUR PACKAGE IN THEIR TINY WAREHOUSE THEN YOU ARE GOING TO ASK FOR A CLIAM FOR A SEVERAL MONTHS YOU WILL GET NO MORE THAN $100 IN YOUR ACCOUNT TO USE IN SHIPPING CAUSE THIS THEIR POLICY, SECOND SO MUCH HIDDEN FEE YOU SEE SHIPPING CALCULATOR OH THIS IS CHEAP THEN GUESS WHAT THERE IS $5 PREPARING FEE AND ANOTHER $5 BANK FEE ( they removed the bank fee now) AND $10 DANGEROUS GOOD HANDLING FEE EVEN IF THE PACKAGE IS NOT THIS IS JUST SHOW HOW THEY ARE TRICKY PRACTICE IS. THIS BUSINESS ARE OPERATE BY PAKISTANI AND INDIA AND ARABIC THEY ARE ALL 10 EMPLOYEES AND THEY ARE ABSOLUTELY USELESS. DO NOT USE THIS SERVICE BE AWARE IF YOUR PACKAGE WENT WELL ONE TIME BE ASSURED IT WON'T BE THE NEXT TIME. YOU WANT ALTERNATIVE I RECOMMEND FISHISFAST.COM ( RELIABLE AND NO PACKAGE GET LOST WITH THEM VERY SECURE) ANOTHER ALTERNATIVE SHIPSTERUSA.COM ( RELIABLE AND VERY FAST AND THEY RESPECT THEIR CUSTOMERS INDEED)

Tip for consumers:
DO NOT USE THIS SERVICE BE AWARE IF YOUR PACKAGE WENT WELL ONE TIME BE ASSURED IT WON’T BE THE NEXT TIME.

Products used:
SHIPPING SERVICE

Service
Value
Shipping
Returns
Quality
Thumbnail of user muhammadz4
Muhammad Z. – GlobalShopaholics Rep

Dear customer, we are really sorry for the inconvenience caused and the loss you faced from our side. After reading this bad review of yours we have tried our best to reach out to you. Unfortunately, we are not able to find you. There may be the reason that this comment username is different from your username registered with a shopaholics.
Can you please send your email address to us in reply to this comment? So that we will be able to investigate your case at our earliest. Moreover, you can contact to us via live chat support and our official social media ( Facebook, Instagram, Twitter)

Thank you

Thumbnail of user nathanh340
AE
1 review
2,775 helpful votes
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October 27th, 2020

My item got missing, provided all the information, nothing happened... promises of "We're investigating". I was thinking about another company, now I'm seriously considering leaving GSS

Tip for consumers:
Take photos of everything regarding your products. Package ID, TRacking number, who received ur packages, etc... These guys will make it hard for to find your item, and it becomes your fault for them losing it

Service
Value
Shipping
Returns
Quality
Thumbnail of user muhammadz4
Muhammad Z. – GlobalShopaholics Rep

Dear customer, we are really sorry for the inconvenience caused and the loss you faced from our side. After reading this bad review of yours we have tried our best to reach out to you. Unfortunately, we are not able to find you. There may be the reason that this comment username is different from your username registered with shopaholics.
Can you please send your email address to us in reply to this comment, so that we will be able to investigate your case at the earliest?

Thank you

Thumbnail of user ahmads68
Pakistan
1 review
1 helpful vote
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August 8th, 2020

I have experience of working with this company. Their services are on point.and I got my parcel in time as well..

Thumbnail of user tarekm14
Egypt
2 reviews
0 helpful votes
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October 9th, 2020

GlobalShopaholics is wonderful, I had contact Elia and she helped me in everything
She help me to understand how it works and do what I want in a professional way.
Thank you, Elia

Thumbnail of user virtuosod
New York
1 review
0 helpful votes
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September 1st, 2020

Excellent and fast service; I would like to thank Mr. James for his quick chat support and issues resolution.

Thumbnail of user muhammadz42
Qatar
2 reviews
2,781 helpful votes
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December 6th, 2020

I recently moved from another shipping company to global shopaholics thinking th must be good as they said they ship dangerous goods like perfumes and batteries to my country Qatar(middle east). Now first shipment was smooth and i was charged less than others.The second shipment was having three dslr cameras. When i placed shipment order and paid i asked them to let me know why i have one option for shipping through aramex. Now they woke up from sleep stopped my shipment and opened it and removed all the installed batteries from cameras and told me the batteries cant be shipped (while other companies still send installed batteries in equipment through all shipping companies). Well I thought this company is way beter than others but they came out worse. They were aleeping and i woke them up to make trouble for me.The shipment arrived to me after 35 days through aramex and inside everything was a mess lense were without packing and cameras were without batteries. Nothing was broken but some components were missing. This was a great disappointment for me.

Tip for consumers:
If you’re important some wood foam or plastic which is not very costly and you are ready to bear the loss of they stole it and you can wait for months for it to arrive ,go ahead

Products used:
Shipping from USA to Qatar

Service
Value
Shipping
Returns
Quality
Thumbnail of user muhammadz4
Muhammad Z. – GlobalShopaholics Rep

Dear customer, we are really sorry for the inconvenience caused and the loss you faced from our side. After reading this bad review of yours we have tried our best to reach out to you. Unfortunately, we are not able to find you. There may be the reason that this comment username is different from your username registered with a shopaholic.
Can you please send your email address to us in reply to this comment, so that we will be able to investigate your case at earliest.

Thank you

Thumbnail of user mohammeds131
Oman
1 review
0 helpful votes
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September 1st, 2020

They are really the best, everything is great with them, I shipped dozens of shipments with them, and everything was great, thank you GlobalShopaholics team

Thumbnail of user arifs16
BN
1 review
2 helpful votes
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July 4th, 2020

Let me summarise my recent experience with them vs what they were supposed to deliver according to their terms of service:

Registering packages received into storage - took 6 business days. This supposedly should take no more than 12-16 business hours (2 business days).

Package consolidation - took more than 4 business days. This should take no more than 24 business hours (3 business days).

Shipping out the package - took more than 1 business day (I am still waiting for this even now...) This should take no more than 1 business day.

This is either fraud / false advertising or just blatant disregard to service commitments by Globalshopaholics!

It has taken more than 11 business days (more than 2 weeks!) and counting from the time my packages were delivered to storage and them being ready for shipping to me. Do you think this is an acceptable time frame?

Apart from that, it is so difficult to get in touch with their customer service, and even if you are able to get a response from them, their responses/assurances are never reliable anyway. For example, I was told that my package would be picked up by Fedex yesterday as I already made payment the day before - but that did not happen! Considering it is now already the weekend, it is certain that the package will only be collected on Monday at the earliest. Although I would not put my hopes up too high for that either!

I am writing this because I feel it is unfair for this company to consistently disregard their commitments and taking no real actions when I complain to them. Just lip-service. I do not know what is going on behind the scenes there but for me as a long-time customer with close to 40 shipments over 7 years with them, the decline in service is very apparent.

Due to these, I would not recommend Globalshopaholics to anyone.

Thumbnail of user aldairm2
Angola
1 review
0 helpful votes
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October 28th, 2023

Best company a businessman can count keep going with the nice job greetings from Angola

Never stop doing what you do best

Thumbnail of user qamberm
Bahrain
1 review
3 helpful votes
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April 4th, 2020

I have used them for multiple shipments by now, they proved to be trust worthy, they do what they say on there website.

100% Recommended.

Thumbnail of user victorh181
Brazil
1 review
0 helpful votes
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September 10th, 2020

Great service. I had a lot of doubts and Elia answered them all for me. He was very patient and showed me in detail how I do the procedures. Pleased!

Service
Quality
Thumbnail of user louisb67
Ghana
1 review
2,780 helpful votes
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October 15th, 2020

I have been with this company over the past three years till now but seriously, I have nothing much to write about.
The Good: The company's web portal is awesome and easy to use. Organizing shipped items and shipment are very easy and simple but nothing is 100% perfect they still needs to fix some few links in order to completely make their website more responsive and robust.
The Bad: If you are looking for a cheap way to ship items across the globe from the USA forget about this company. They have outrageous prices for freight that will scare you to death. I won't recommend anyone to use their services when you into buying and selling! You will run into losses and never recover as long as you keep using their services!
The Ugly: Thinking of shipping with this company is basically a nightmare, to be honest they don't have the necessary set of tools when it comes to packaging. I have lost various items including phones, watches and other expensive items due to broken packaging and torn boxes used in shipping my items from this company. Anytime you try to report lost items all they will tell will be: "they are looking into things and they will respond to your case later", that's it!
In conclusion you can't make payment with any other online payment system over an amount of $500, (wire transfer is the only way of payment) which is a serious thumbs down for this company. As it stands, most of us rely on secured online payment systems like Paypal and others for a fair trade and a refund policy that binds us to a more professional services, so when a company luck any of these then there is trust issues. I hope this will get those that matters and the company in question.
Pricing is ultimately higher than any other forwarders, I will advise not to engage with this company if you do so it's at your own risk!

Thumbnail of user muhammadz4
Muhammad Z. – GlobalShopaholics Rep

Dear customer, we are really sorry for the inconvenience caused and the loss you faced from our side. After reading this bad review of yours we have tried our best to reach out to you. Unfortunately, we are not able to find you. There may be the reason that this comment username is different from your username registered with a shopaholic.
Can you please send your email address to us in reply to this comment or else you can mention your SHIPPING ID here so that we are able to reach you and can investigate your case at our earliest.

Thank you

Thumbnail of user alia602
Saudi Arabia
1 review
0 helpful votes
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November 27th, 2020

Very nice i like them a lot. Fast technical support, affordable prices
From long time I deal with them and their service is wonderful

Thumbnail of user abyt1
Qatar
1 review
0 helpful votes
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July 31st, 2020

This is an awesome company. Especially I love customer service. They are answering within a minute and helping a lot. Thank you very much dear team

Thumbnail of user abdullaha98
Saudi Arabia
3 reviews
2,781 helpful votes
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July 23rd, 2019

Over priced compared to other companies, no discount and the slowest support you will find (every support in their company is named Alice)

Thumbnail of user muhammadz4
Muhammad Z. – GlobalShopaholics Rep

Dear customer, we are really sorry for the inconvenience caused and the loss you faced from our side. After reading this bad review of yours we have tried our best to reach out to you. Unfortunately, we are not able to find you. There may be the reason that this comment username is different from your username registered with a shopaholic.
Can you please send your email address to us in reply to this comment? So that we will be able to investigate your case at our earliest.

Thank you

Thumbnail of user joyas5
Florida
2 reviews
3 helpful votes
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July 1st, 2021

Amazing service! These guys are the best! Delivered my package early and were very friendly! I would highly recommend using this service!

Tip for consumers:
Trust them

Products used:
Jackets and shoes

Service
Value
Shipping
Returns
Quality
Thumbnail of user harpere6
GB
1 review
0 helpful votes
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May 9th, 2020

I am very pleased with the work the Globalshopaholics team has done, they are quick to handle issues and ship extremely fast.

Thumbnail of user zainaba32
Pakistan
1 review
0 helpful votes
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December 17th, 2020

I want to explain this like cheap shipping rates of this company and fast response from the officer James. Thank you

Thumbnail of user vascoc6
Canada
1 review
0 helpful votes
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August 16th, 2022

Highly recommended. Positive attitude, timely deliver. The best service I find till now, feel free to let them do the needful.

Tip for consumers:
Do complete address while shipping and don't forget to contact info

Service
Value
Shipping
Returns
Quality

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From the business

Global Shopaholics provides fast, reliable and efficient package forwarding to over 220 countries. We make it easy for customers all over the world to shop online.

Company Representative

Thumbnail of user muhammadz4
Muhammad Z.

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