• GlobalShopaholics

GlobalShopaholics

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Overview

GlobalShopaholics has a rating of 3.9 stars from 437 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GlobalShopaholics most frequently mention customer service, shipping rates, and good experience. GlobalShopaholics ranks 6th among Mail Forwarding sites.

  • Service
    116
  • Value
    113
  • Shipping
    115
  • Returns
    83
  • Quality
    108
Positive reviews (last 12 months): 75%
Positive
9
Neutral
0
Negative
3
115
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How would you rate GlobalShopaholics?
Top Positive Review

“Best package forwarding company”

Hook W.
7/3/24

Affordable shipping rates and fastest delivery also good customer support experience. I got my package on time and in safe condition Highly recommended

Top Critical Review

“They're Incompetent”

Brent S.
2/12/24

They're incompetent. Reviews below indicate about a 20% chance you'll be unhappy. Here's what you can expect in the months of hard work it might take to get a solution: - Their warehouse appears to have no particular expertise in identifying items that can't be shipped (a cloth patch is a gun part?), tracking the whereabouts of received items or efficiently dispatching packages. - Their customer service strategy seems based on "hope", rather than robust processes or proactively working for the customer. - You'll be lucky to get an email response. - Chat "help" can go around in circles between unnamed "departments" with no resulting action. - If they make an undertaking to do something, it's unlikely they'll follow through. Consequently you'll need to work hard to chase them … every … single … step … of … the … way, potentially for many months.

Reviews (437)

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customer service (104)
Thumbnail of user sdqs
California
1 review
2,774 helpful votes
  • Send Message
November 9th, 2020

Please See The Attacked Documents!
If they want to, they will keep your packages as long as they want or refuse to ship it for you.
You won't get any response from them, never!

Seriously, STAY AWAY from this company...

If you had the same experience please write your review on <Trustpilot> as well!

Tip for consumers:
If they want to keep your package and use your stuff and spare them between themselves .. why do you expect them to give your package, an answer or any kind of refund??

If you had the same experience please write a review on <Trustpilot> as well. Thank you!

Products used:
I have purchased 5 pair of Nike shoes .. 2 pair of Air Max Plus III - 1 pair of Air Max 90 - 1 pair of Basketball - 1 pair of casual shoes .. now all of them worth ~$800.00

They have stolen ALLLL of them .. after 16 months now, they don't even pay any compensation for it,.. The funny thing is they've asked me to provide proof of receipt that shows I'm the owner and .. I got verified 5 times and still don't have anything.

If you had the same experience please write a review on <Trustpilot> as well. Thank you!

Service
Value
Shipping
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Quality
Thumbnail of user muhammadz4
Muhammad Z. – GlobalShopaholics Rep

Dear customer, we are really sorry for the inconvenience caused and the loss you faced from our side. After reading this bad review of yours we have tried our best to reach out to you. Unfortunately, we are not able to find you. There may be the reason that this comment username is different from your username registered with a shopaholic.
Can you please send your email address to us in reply to this comment, so that we will be able to investigate your case at earliest.

Thank you

Thumbnail of user adnana20
Saudi Arabia
1 review
2,486 helpful votes
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September 19th, 2017

This "company" is the worst entity I've dealt with. Regardless if it's a package forwarder or a grocery store. In term of service and being helpful, or speed of response if they ever respond to you. The owner's name is * and i have no doubt that he is a thief. Once a package leaves their doors they will not care if your stuff get to you or not on complain they will tell you to contact the shipping company and when you contact them they ask that you speak with the send i. E. * who will not respond to your chat request or email or anything. I tried my best get a phone for this company but i could not. My advice to anyone who want to do business with them is to stay away and pay more to another company to get a better service.

*Personal information redacted by admin

Tip for consumers:
STAY AWAY AND PAY A HOMELESS GUY ON A NEW YORK STREET AND YOU WILL DEFINITELY GET A BETTER SERVICE

Service
Value
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Thumbnail of user muhammadz4
Muhammad Z. – GlobalShopaholics Rep

Dear customer, we are really sorry for the inconvenience caused and the loss you faced from our side. After reading this bad review of yours we have tried our best to reach out to you. Unfortunately, we are not able to find you. There may be the reason that this comment username is different from your username registered with a shopaholic.
Can you please send your email address to us in reply to this comment? So that we will be able to investigate your case at our earliest.

Thank you

Thumbnail of user adnant5
Pakistan
1 review
0 helpful votes
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February 11th, 2019

Very Good experience so far.
Easy to use. I have got all my items intact. There are multiple options available. For people outside this service is a true blessing in disguise. Will definitely recommend my buddies. Best wishes for GLOBAL SHOPAHOLICS. May it flourish Greatly and Best of Luck.

Thumbnail of user jakea59
Japan
1 review
2,777 helpful votes
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September 30th, 2019

Worst customer service ever. I explained to these people that I needed to change my address to a local one because I was coming back from overseas to the US and they denied my request. How I am supposed send it and get it back. If i am going back there for good. Worst customer service ever. Don't use this service at all. Not recommended for anyone to use.

Thumbnail of user muhammadz4
Muhammad Z. – GlobalShopaholics Rep

Dear customer, we are really sorry for the inconvenience caused and the loss you faced from our side. After reading this bad review of yours we have tried our best to reach out to you. Unfortunately, we are not able to find you. There may be the reason that this comment username is different from your username registered with a shopaholic.
Can you please send your email address to us in reply to this comment? So that we will be able to investigate your case at our earliest.

Thank you

Thumbnail of user inumastoreo
Rwanda
1 review
0 helpful votes
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October 2nd, 2020

I had troubles with shipping companies during Covid-19 pandemic but Shopaholics was an exception they did help us a lot, they have the least price it is very fair, and a great support team. So far the best in the industry.

Tip for consumers:
It is good

Products used:
Tech and fashion

Service
Value
Shipping
Returns
Quality
Thumbnail of user gorkad
Spain
1 review
2,520 helpful votes
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February 1st, 2019

The worst customer service I have ever seen in my life.
It takes two months to send me a shipment that pays the first day, a month ago they sent me a shipping number but in the end they did not send my package.
For 20 days they have not responded to my Mail in their email address, they do not update their ticket system.
The chat employees are friendly but they do not solve anything, they just tell you that they send an email to the department. But they do not listen to them and nobody answers you.
Nobody gives you information about who you can solve your problem with, there is no way to talk to a responsible person.
I am really worried that my engagement ring is in that package, and nobody gives me a solution, I fear the worst.
The feeling of impotence that you create is exasperating.

Thumbnail of user muhammadz4
Muhammad Z. – GlobalShopaholics Rep

Dear customer, we are really sorry for the inconvenience caused and the loss you faced from our side. After reading this bad review of yours we have tried our best to reach out to you. Unfortunately, we are not able to find you. There may be the reason that this comment username is different from your username registered with a shopaholic.
Can you please send your email address to us in reply to this comment? So that we will be able to investigate your case at our earliest.

Thank you

Thumbnail of user glorial92
California
1 review
2,778 helpful votes
  • Send Message
September 4th, 2019

Completely untrustworthy! I shipped a package here because they said tax free! And so I shipped a package to their address and now they said that they do not ship in the United States. They have kept my package and items hostage and won't give them back to me! Over $10,000 worth of merchandise and they are now keep my items! This company is a scam! And I will be filing a lawsuit.

Thumbnail of user muhammadz4
Muhammad Z. – GlobalShopaholics Rep

Dear customer, we are really sorry for the inconvenience caused and the loss you faced from our side. After reading this bad review of yours we have tried our best to reach out to you. Unfortunately, we are not able to find you. There may be the reason that this comment username is different from your username registered with a shopaholic.
Can you please send your email address to us in reply to this comment? So that we will be able to investigate your case at our earliest.

Thank you

Thumbnail of user samf400
Saudi Arabia
1 review
0 helpful votes
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April 12th, 2021

I am a customer who lives in Saudi arabia, riyadh...
I made several orders with global shopaholic in 2020 and 2021...
I can confirm it was an amazing experience, the system is great, they take free pictures of your shipment
The weight of the shipment was accurate every time, they have several carriers such as aramex and fedex dhl
And several payment options such as paypal bitcoin credit card
You can give them instruction in the way your shipment will be ( in terms of packaging, fragile stickers, remove brown boxes or put extra bubble bags for extra protection)
You can track your shipment in their system or the carrier system
Their staff are friendly and they are well trained and experienced in twitter or in their chat system

Thank you

Service
Value
Shipping
Returns
Quality
Thumbnail of user pamelaj1109
Kenya
2 reviews
0 helpful votes
  • Send Message
August 29th, 2022

My package arrived without a hitch. I want to thank Global Shopaholic for their services a million times over. I never expected to be this thrilled after signing up for your services recently, so I was taken aback when my package arrived in front of my door on the scheduled day this week. I bought phone accessories for my siblings. I've never felt so content before.

Service
Value
Shipping
Returns
Quality
Thumbnail of user armeng7
Turkey
1 review
2,152 helpful votes
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June 11th, 2021

I have never received my package.

At first they told me "we received your money for the shipping and your item will be sent next day"

2 days later those savages did not ship anything.

Then they claimed that I have sent 94 usd for the shipping when I have actually sent 100 usd.

I wish I could cancel everything but unfortunately it's not possible, those clowns keep your item in hostage.

Its easy for them to get away with stuff because most of their customers live in fareaway countries and if something wrong happen you cant press charge from 10 000 kilometers away and you cant cancel either because the item is already purchased and in their warehouse.

In my case it is 1000 usd worth of product so just imagine if they do the same to only 30 more customers living far away, thats 30 000 usd of material they got in the warehouse that people have abandonned too tired to deal with those savages.

Most of their reviews online are fake its their own 5 stars reviews..

Tip for consumers:
Be carefull most good reviews are fake it's their own 5 stars reviews..

Products used:
Goods fowarding

Thumbnail of user md175
Tennessee
1 review
2,485 helpful votes
  • Send Message
August 28th, 2018

If you send the package to GlobalShopaholics beware! From the tracking number the status of package delivered, but they will not put in your account. You must asked them many time or you loss the package! When you asked them to send the package to your address, you must wait more than 10 days. Beware identity fraud! Because they will asked you to send your government id, credit card even your own personal video! And it hard to talk in live chat!

Thumbnail of user muhammadz4
Muhammad Z. – GlobalShopaholics Rep

Dear customer, we are really sorry for the inconvenience caused and the loss you faced from our side. After reading this bad review of yours we have tried our best to reach out to you. Unfortunately, we are not able to find you. There may be the reason that this comment username is different from your username registered with a shopaholic.
Can you please send your email address to us in reply to this comment? So that we will be able to investigate your case at our earliest.

Thank you

Thumbnail of user ameerh2
Pakistan
1 review
0 helpful votes
  • Send Message
April 11th, 2018

I m a new user to this online world and what I have came to know after my experience that global shopaholics is the best company with cheap services and delivery rates and and it is worth of saving time

Thumbnail of user nr195
Bermuda
1 review
2,783 helpful votes
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July 24th, 2020

This company is a complete scam! Beware. They have stolen most of the items and lied and told me they had shipped them to me. I spent weeks trying to communicate with them and they kept telling me the items were on their way. When the package did finally arrive (over a month later!) the vast majority of the items went missing. DO NOT USE THIS COMPANY!

Thumbnail of user muhammadz4
Muhammad Z. – GlobalShopaholics Rep

Dear customer, we are really sorry for the inconvenience caused and the loss you faced from our side. After reading this bad review of yours we have tried our best to reach out to you. Unfortunately, we are not able to find you. There may be the reason that this comment username is different from your username registered with a shopaholics.
Can you please send your email address to us in reply to this comment? So that we will be able to investigate your case at our earliest.

Thank you

Thumbnail of user mohammada625
Pakistan
1 review
0 helpful votes
  • Send Message
August 16th, 2022

I am a tech lover guy, mostly i shopped online gaming things from USA. And most of my budget gone through shipping, but someone recommend me this company and litteraly, they charge very less and provide fast shipping and the main thing is they co-operate alot.

Thumbnail of user samas10
PS
1 review
2,779 helpful votes
  • Send Message
January 14th, 2021

This is such a bad company and just the worst service overall.
Even customer service isn't helpful, all they keep saying is "we will check" and they never get back.
Know this: they will lose your packages and they won't admit it

Service
Value
Shipping
Returns
Quality
Thumbnail of user muhammadz4
Muhammad Z. – GlobalShopaholics Rep

Dear Customer, we are really sorry for the delay that caused. We have investigated your matter It has been returned from our end. KIndly check it with your seller or shipper. For more details, kindly check your email address that is registered with Global shopaholics.

Thank you

Thumbnail of user emmanuelu70
Nigeria
1 review
0 helpful votes
  • Send Message
August 29th, 2022

Their service is incredible and trusted as you should rest and wait for your package in due time. Their delivery always arrive safely in good condition you the owner. I heartily endorse their service.

Products used:
Shirt

Service
Value
Shipping
Quality
Thumbnail of user ibrahima214
Yemen
2 reviews
2,780 helpful votes
  • Send Message
March 11th, 2021
Verified purchase

The worst company that I have dealt with, 17/02/2021 I have shipment took 2 weeks to be prepared. After shipping was returned to them, since then I'm trying to get refund but no respond. Also, I ask them to deliver it to another company but they ignore and dely till today11/03/2021

Tip for consumers:
Don't even think to deal with globalshopaholics

Service
Value
Shipping
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Quality
Thumbnail of user muhammadz4
Muhammad Z. – GlobalShopaholics Rep

Dear customer, we are really sorry for the inconvenience that caused. We have started our investigation regarding your shipment refund. Moreover, we have already shipped your shipment to your USA address. We have emailed you regarding this subject at your email. KIndly check. Thank you.

Thumbnail of user alaas15
AE
1 review
0 helpful votes
  • Send Message
October 2nd, 2020

I was worried all day about my wrong image uploaded for the shipment, and steven made sure to fix my issue and asked me to wait on the line until he solved it. I appreciate good and hardworking staff!

Thumbnail of user adeela26
Pakistan
1 review
0 helpful votes
  • Send Message
June 19th, 2020

Have been using Global Shopaholics since 2016, have shipped more than 100 packages to their warehouse, only faced a problem with 2 of my packages which was most likely usps fault, but out of all the other companies that I tried or checked, this is the best company, their shipping rates are the lowest, other companies have ridiculous shipping charges.

Although their response on the live chat can be slow and you have to wait for someone to respond but when they do, every problem is solved promptly, you just need to be patient, I think this delay is also because of the covid situation as many companies are suffering because of that.

Emma is particularly very helpful, whenever I talk to her she always solves my problem, just yesterday I talked to her and she immediately did what I asked for, very supportive and responsible person she is.

I don't think any other company can compete with GS as far as shipping or service charges are concerned, highly recommended.

Thumbnail of user padmanabhs
India
1 review
0 helpful votes
  • Send Message
February 11th, 2022

Theyre good with their service,. You can demand for a video of your packing just in case you have any doubts. Theyre really good. They take good care of your parcels and ship them to you, If you exceed the 180 day period they say it is all damaged and destroyed which is really disheartening to hear.

Tip for consumers:
Never leave them there for more than 180 days theyll say they destroyed it.

Products used:
All their shipping services over the last one year.

Service
Value
Shipping
Returns
Quality
Thumbnail of user andrewj462
Pakistan
1 review
0 helpful votes
  • Send Message
October 13th, 2020

Best Package forwarding company. I always get my package on time. Moreover they can give you discount on Processing fee. If you have more than 20 packages. Global Shopaholics always provide you lowest shipping rates

Thumbnail of user stephena50
Canada
1 review
5 helpful votes
  • Send Message
January 10th, 2017

I'm totally new to this online shipping form the US. I have used their services to ship my items to Canada. It was a great experience, their customer support was just great they update me with every fact, My shipment was two days late because of Storms in the US But they helped me a lot. I'm very satisfied by using GlobalSHopaHolics, and I will recommend others to just give a try these guys are just great

Thumbnail of user roxyz2
Pakistan
1 review
0 helpful votes
  • Send Message
April 28th, 2017

I'm a florist and Wedding planner in Mississauga, and i ship items from the US every month Globalshopaholics is a great help for my business, and i think for other businesses as well. They are providing great customer services, Low rates, fast shipping in short everything which i was looking for. I have used other package forwarding Companies as well but now I'm sticking with GS, as these guys are just amazing

Thumbnail of user samb366
Virginia
2 reviews
2,775 helpful votes
  • Send Message
June 28th, 2019

They are scammers. They took my items and my friends and never sent them. They also agreed to be scammers. It's been weeks now and they have stopped responding and agreed they are scammer already. So nobody should use them.

Thumbnail of user muhammadz4
Muhammad Z. – GlobalShopaholics Rep

Dear customer, we are really sorry for the inconvenience caused and the loss you faced from our side. After reading this bad review of yours we have tried our best to reach out to you. Unfortunately, we are not able to find you. There may be the reason that this comment username is different from your username registered with a shopaholic.
Can you please send your email address to us in reply to this comment? So that we will be able to investigate your case at our earliest.

Thank you

Thumbnail of user michaelp374
Austria
1 review
2,485 helpful votes
  • Send Message
January 12th, 2018

Worst experience ever made and I have tried several package forwarding companies before.

+ cheaper than the competitors

- service is very weak - I chatted several days with them if you sum it up.
- I combined 41 small packages and I received only 38. They have lost 3 packages.
- my 41 packages are worth ~ $3000 and the 3 missing packages are worth ~$1000.
- it took them more than a month to replay to me and I tried to get in touch on a daily basis - sooo much lost hours =(
- I was promised to get an reimbursment - but instead of getting the $1000 they sent me only $41.
- I was told 1 of 3 packages had been found. It was worth only ~ $20. I sent all remaining packages home and asked them to add the found package to the others. In the end the found package is still missing.
- i get ignored since then.

To sum it up:
For all futher customers save your energy, time and money and choose another company!

SN-6796

Service
Value
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Thumbnail of user muhammadz4
Muhammad Z. – GlobalShopaholics Rep

Dear customer, we are really sorry for the inconvenience caused and the loss you faced from our side. After reading this bad review of yours we have tried our best to reach out to you. Unfortunately, we are not able to find you. There may be the reason that this comment username is different from your username registered with a shopaholic.
Can you please send your email address to us in reply to this comment? So that we will be able to investigate your case at our earliest.

Thank you

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From the business

Global Shopaholics provides fast, reliable and efficient package forwarding to over 220 countries. We make it easy for customers all over the world to shop online.

Company Representative

Thumbnail of user muhammadz4
Muhammad Z.

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