GLS

0 star review
I wish I could give 0 starts. DO NOT USE THIS COMPANY. We are a business and purchased an item and the shipper using GLS, and after 4 days of saying they were going to deliver it, found out they LOST it. Reading their reviews, they lose packages all the time How are they still in business being this bad.

Lazy workers won't even deliver to the company...Not the first time with GLS to have an bad experience...If you guys have an other option please use it because those guys are not professional...

They held onto out box when it was 100 out in Arizona and all the food was rotten. The second attempts we called to see when it would be deliver only to be told they would email us. No email and it was held for delivery til the end of the day when it was 105 out. Get it together. You just cost a company 480$

I have gotten the worst customer service from GLS in my entire life time. The driver would not deliver as we have a security gate. I contacted Customer Service after first non delivery and gave them the gate code. A second delivery attempt was made after I gave my gate code, the driver again did not try to contact me via intercom or use the gate code. I chatted with Customer Service after second non delivery and included my phone number so driver could call me. The driver tried the next day after all my contacts with Customer Service and still would not deliver my package because of gate. I live in a 180 home development and have received literally thousands of items over twenty years from dozens of carriers without a problem. GLS returned my package without informing me. I did not receive any notice that they were delivering my package which required a signature and made me stay at home 3 consecutive days. And still did not deliver. I would give 0 if possible.

Horrible company, let you wait the whole day on a package thats not coming. I hate this company and will never order here again. Please nobody order here i strongly advise to choose any other company than GLS.!

Paid for an item 2/12 on eBay, item shipped 2/14 after inquiring. GLS tracking showed 2/15 delivery, then rescheduled for 2/16. End of day I contacted them and they stated they didn't have the item but expecting to deliver by the 19th. After no updates, I contacted both GLS and eBay seller again and they updated their website for 2/20 delivery.

Please ask the seller who they use for delivery before purchasing if you want to avoid headache from frustrations.

Wish I Could Give Them A Zero.
I ordered from eBay. The pkg's was delivered on Sunday. 3/3/24. Didn't ring door bell nor knock. A neighbor had to tell me I had a pkg(s). Their just as bad as FedEx n UPS n USPS!
I tried calling the company. Their not open on Sundays. It was a car that delivered my items. The neighbor saw the driver. I didn't. The same thing happen on a Saturday. N it was raining. Just dropped my PKG(s) on a wet porch I dislike this delivery service.
PLS DONT LET THEM DELIVER TO ME AGAIN.

I ordered something in ebay. Ebay use the GLS. Per tracking it will be deliver today. I called and said it will be deliver before 5 pm. After 5pm no package yet. Again i called and said 8 pm. I was frustrated, i waited the whole day. Everytime i called " yes it will be deliver today. Past 9pm still nothing. The. Tracking change. Now it will bw deliiver the next day. Worst company. Beware don t use this carrier. NIGHTMARE!

Gave a 1 star because 0 was not an option. Contacted company prior to delivery, given incorrect information, package delivered to wrong address with misspelled name and line for signature. Told they were sorry and would investigate. No other response or helpful information. Representative was rude and dismissive during report.

It's quite simple, my package was stolen!

The carrier came to my house, tried to call but I could not answer, then I received a message saying the package was delivered. I called him and he told me that it was put on my letter box. A package containing 3 big items could never be put in my small mailbox. Obviously I want home a few hours later and nothing in my mailbox (as expected), not near my mailbox, nowhere to be found! I try my best now never to use them, you should do the same! I contacted the e-commerce website, and they are still investigating 20 days later!

I decided to write a review but probably will need more than 100 characters. Never on time, we suppose to receive our package every Friday by 2:00 PM and never came at 2:00 PM always at 6:00 PM or 7:00 PM when the office is closed. The customer service, good luck if they pick up the phone or you got someone in the chat. No way to track your package effectively or accurately. They change the delivery date if they are not delivering on the date supposed to be. Your business will be a failure if you use GLS as a delivery company. Today I'm writing the review because today is Monday and still waiting for the package that is useless because we use the content for our Sunday Bulletin, which our advertiser paid to be there. What a shame.

Here's the long version: https://www.nicoclub.com/archives/onlinetires-com-and-gls-shipping-race-to-the-bottom.html

Short version: GLS somehow managed to "lose" FOUR 21" tires and then jerked me around for over a week trying to get them to respond to the original shipper. Meanwhile, fabricated and misleading information is posted in the tracking, and even a week after they claim the packages were "lost," the tracking info keeps showing there's a delivery coming.

Their customer service agents (on the rare occasion you can reach one) are rude, and really don't like being called out for dishonesty, but the proof is in the article above. Bottom line: Find another shipping company. These guys are clowns.

GLS lied about attempting to deliver my parcel for a week before finally admitting they had lost my package. I contacted them daily looking for it, and at one point, their customer service rep "Rachel" called me a liar when I told her as much. Really disappointed with this company and the treatment they give their end users.

I had a package set for delivery 12/5…. System has yet to up date any tracking information. Tried the chat two days in a row nothing tried calling just to sit on hold for 45 minutes. Checked tracking today still no updated scans but it says delivery date 12/6 …. Never received a text update which I signed up for. Now o have to go through the hassle of disputing these charges with my bank

I have now waited for five days for a small shipment from California to Idaho, spoken with customer service four times and the shipper five times, and still no package. I gave GLS detailed information on my exact location twice and still no package. I am amazed they are still in business. Too bad there is not an option for negative stars -- truly the worst I have ever experienced. I really wonder where all these packages are ending up; someone is certainly benefitting, but it isn't me!

Received notice that GLS attempted to deliver a package. Called GLS. Listened to music for an hour. GLS rep said they would deliver it between 8 & 12 the next day. Took off work. NO show. Called GLS. Said they'd get back to me. Contacted them by chat and got a message "An agent is on the way." No call back. No agent. I have no idea who sent me something via GLS, but whoever it is wasted a lot of my time and money. Don't even think of using GLS.

So I bought a gaming computer from NZXT. Has awesome specs for a great price. Looked beautiful when it showed up. If only it turned on. The only way we knew that the computer had arrived was from the thud of the GLS delivery man throwing it on my doorstep. They didn't even knock for an order you had to sign for. When i plugged it in everything turned on but due to a RAM fault (probably from being thrown) the computer never even displayed anything at all. Hoping that GLS doesn't deliver the repaired one

Company should be put out with all them terrible $#*! workers. Gonna say my package is delivered and sends a picture of nothing but the wrong door with NO package in the picture whatsoever. Should fire your drivers if they can't do the Job they were hired for.

There's no communication. Apparently I missed a package when I was home yesterday, I call last night to see if I can pick up my package from the facility an hour from me. They said yes so this morning I'm half there when I get a call saying your package is out for delivery? I wait a few hours just to get an email saying incorrect address/ no one home when I was home the entire time and they apparently came here the day before. Do not waste your time with these idiots they will stress you out for absolutely no reason.

Their tracking is BS. They'll report driving around the WRONG CITY everyday for days, and then just stop. I'm sure their drivers are enjoying my stuff. This happened 3 times in a row. At this point I don't believe they even actually try to deliver anything.

After specific instructions on my package delivery. They continued to ignore it 3 times. They didn't call or have front office accept package. They said locked gate or security. There's no locked gate nor security. Now I have to ask to hold package drive 40 mins one way...out my way to get a package I've been waiting on for a week. And cancel prior appointments just to stay and wait for them. And get email not deliverable. It's their depot on Stockton California.

Extremely poor service (GLS Hungary)/ customer service.
They were not able to deliver my package to the pick up point (where i originally ordered it) then I was informed that the wrapping got damaged. Due to these issues they said they must hand over the box by home delivery, in person. As I have limited availability I asked for a delivery at a specific timeframe -their customer service representative said it is not possible and they cannot make exception, I have to be available all day on the agreed date. As it is not my fault that they damaged the package and also that they couldnt deliver by the primary method I find this response from the customer service unacceptable.

Ordered a part from carpartswholesale on Ebay. Apparently they use GLS to lose / not deliver your package. Package has been rescheduled 5 times, now it is not scheduled at all. GLS excuse was weather, we had a skiff of snow, we will have more for the next 4 months, do they deliver only when the lilacs are in bloom? Horrible seller, worse shipper.