GLS

…when they lost the package, fine it's happening. We are humans…. But to solving that!… and that where started my "Golgota" several weeks of "searching"… dozens of calls back-and-forth dozens emails back and forth week by week, you have to proof that simple thing again and again; you sent the package, and how much worth it… in my case was easier because that's was a wrist watch -selling through a big international "usedwatchselling" comany… several different statement printed out, filled out, sent back …and the weeks just flying away and still nothing…

I feel bad even giving this company 1 star- they deserve a ZERO! Tracking stated an unsafe to deliver, no one even came to our house. I was home ALL day and have a ring camera. When I called they said the driver got lost. No phone call?! The seiver doesn't have your number. I request a Sat they will request and if they can deliver the driver will call me. But wait they just said the driver doesn't have my phone number.

I ask why the package now shows its in a city 2 hiurs away. They tell me its not.

So bottom line - their tracking system doesn't match that they tell you and the driver falsified his attempt to deliver with false information about being unsafe to deliver. And they lie to you as well on the phone.

DON'T USE this company and if you are buying from a company that uses them reconsider where you are buying from to insure you get your package!

Had contacted Eurosender to pick up a parcel in Paris. They seem to subcontract GLS (and that already didn't feel good). After receiving a confirmation for the requested pick up day, I asked my Paris contact to be available for handing over the parcel. She stayed home all day and GLS simply sint show up. Their track and trace "service" provides not reason and no alternative day/location. Simply HORRIBLE service!

I had a package sent to me from Directv via GLS. This is the first time they've used GLS to deliver anything for me. I was expecting the package on 3/27 and when I checked the tracking it would say Del Resched - no del attempt made. I called GLS to verify what the problem was and they gave me the address they had was incorrect. I told them the correct address and it still hasn't been corrected. I was told via email they lost my package and I had to contact Directv.

Terrible shipping company ever! I have experienced GLS three times and all three times they sent my packages to the GLS shop and requested me to pick them up with a message that they couldn't reach out to me, although I was at home all day long to wait for them. A big liar!

OK I love their customer service like the best service I've had in a long time I think the guy's name was Norman He was a very nice Guy he went above and beyond to help me. He was very knowledgeable. There should be more like him. However as for the drivers that deliver my package they sucked plain $#*! They couldn't get the delivery time rightThat was very frustrating but with the help of think his name was Norman or Roman really made it a lot easier.

Delivery on the first day failed because I was not at home. So, i changed the settings in my account, stating that I allow my package to be left either in the mailbox or in front of the house door. Delivery on the second day, I decided to stay in and wait for the package just in case. Scheduled delivery time was 12.15-1pm. I tracked the package using my tracking number and the time just kept getting delayed. Finally, around 4pm, the page suddenly showed that my package cannot be delivered because the recipient is not in, and now I have to collect the package myself from their shop which is 5km away. The deliverer had not rung the doorbell nor tried to contact me in any way. Called their service hotline and the guy just kept insisting that there is nothing he can do (I requested for another delivery - even said the delivery could be next week), but he said he is unable to see who was the driver and also cannot schedule a new delivery. Completely terrible service.

This is my first time with GLS and they lost my items and made my items late for a week and it's been more then a week and they didn't find my items yet. I don't recommend GLS. There is ups and FedEx is way better

I have been receiving Hello Fresh deliveries for over a year and when my food is delivered by GLS it is always late. A few times it has never even made it to me. Here is the kicker... when my Hello Fresh order is delivered by UPS, it is ALWAYS on time! Thank you UPS! I keep trying to suggest that Hello Fresh no longer uses GLS as a delivery service. This is really out of my control, but if you have a choice in delivery providers, do not use GLS.

After 3 months of trying to get GSL to put my packages by my door, and not by the road, I'm beyond frustrated! I do business with Shield Healthcare in California, and they use GSL for their shipping. They switched from "OnTrac" which they had before with no problems. GSL is inept at best. I phone them to wait almost an hour to talk to a customer service agent, and finally get someone overseas that hardly speaks English. I ask to be transferred to a US agent, only to wait another 39 minutes, and then disconnected. I called my provider (Shield Healthcare) and they can do very little about GSL shipping (even though they chose them to save a few bucks. I got one thing to say….ITS NOT WORKING!" I've never heard of this company before, and now I'm sorry I have.
If you shop allot online (as I do), check their shipper. If it's GSL, run as fast as you can AWAY!

Every package I get that are delivered by these douche nozzles always ends up super late. How in the $#*! sakes are they saying they exceed 97%

Never thought I would miss FedEx, but GSL has lowered the bar considerably. Tried to chat with an "expert" to find out some sort of actual pending delivery date (they, literally, have 12/31/0 as a pending date.), I waited *******@6-8 minutes, she entered the chat, I typed out a message about ten lines long, sent it and... agent had closed the chat 2 minutes after she opened it due to "no response". $@#%!. Tried again and was never able to get an agent to "chat" with. Last package they delivered to me (late, of course!) was dropped off at almost 7pm by someone in a random minivan, wearing what I took to be crossing guard vests, who, instead of getting a signature, took my picture with no warning after they handed me the parcel. What kind of rinky-dink, fly-by-night outfit is this? I almost laughed in their face it was so weird. It's like they're playing dress up... maybe tomorrow they'll be astronauts ;)

This is the absolute worst company.
They have people who answer phones who have NO IDEA what's going on and can't actually do anything to help you.
I have a package I tracked that read -
"The parcel could not be delivered as further address information is needed"
There was no info on how to contact them to confirm my address so I searched and found a number. They couldn't do anything at all.
Now for the last week it updates every couple of days and keeps saying -
"The parcel is stored in the parcel center"
But when I call they can't access it or do anything.

There's more but you get the idea.
NEVER USE THIS COMPANY…
They're complete idiots.

Don't waste your time and money for this company.
100% it is the WORST company EVER.
They lost my very important parcel and they don't even try to care about it.
The company is full of useless dump people who is not responsible and are not able to do their job properly.
My bad that I did not read the reviews before I've placed my order.
There is not even one good thing that I could tell about this company.
It took them A MONTH to pick up the parcel. After 6 attempts arriving on time they finally did pick it up and then they lost the parcel.
People who are answering the phone are not able to find the parcel using three tracking codes that I was given.
No emails answered.
STUPID STUPID STUPID COMPANY!

I ordered a super expensive item which then got shipped through dhl. If i had known before hand that would hand it off to this third party trash I would've never ordered from them. This company apparently "lost" my package THE DAY IT GOT THERE. I have read other reviews and would highly highly advise anyone who knows their package will go through this company please try and find a different way to obtain that item.

Lied about attempting a delivery they didn't and trying to contact the recipient. Then customer support hung up when told that no contact was made.

Complete scumbags

THIS COMPANY IS PROVIDING A FRAUDULENT SERVICE AND SHOULD BE INVESTIGATED BY THE AUTHORITIES OR CHAMBER OF COMMERCE. They LIE outright to customers. LITERALLY THE WORST DELIVERY SERVICE I HAVE EVER ENCOUNTERED

Is this company managed by toddlers? Scratch that - toddlers can do a better job. I was home ALL DAY and then I get a notice saying that they missed me. Ah, no I was home all day AND the door was WIDE open ALL DAY! There was no notice left on the wide open door that any idiot would notice was open. I am trying to contact CS but I have been on hold for over an hour. I also have the chat option open - open for over an hour (giving me ample time to write this review).

This delivery service is trash! Lost my package and take no accountability for it at all. They don't give 2 $#*!s about your packages! Never use this trash company if avoidable!

Ordered package 9/2/22, tracking shows no information, so I call and they tell me it's out for delivery, today is the 6th and I'm supposed to get it by 5:00 pm today ( GREAT), it only took 4 days to go from Reno, Nv. To Kingman, Az.

Today my package was supposed to be delivered I waited all day I kept checking the site as soon as I checked the last time drivers update states delivery attempt security gate so I did not receive my package I have no gates at my building so why would the driver update such a lie no gates where I live at all what it was he probably wanted to get off and did not want to drive here to deliver tell the truth not that we had gates when we don't

The sender sent my envelope to be delivered the next day at 10;30 am Wed. It never came, I called repeatedly and I had to be on hold for 35 -40 min each time!. They could not find my tracking #. I tried using their chat online rep, and no one ever came online. I sent messages asking where is my parcel. No one ever replied. The package did not arrive until Friday eve at 7pm. THE WORST DELIVERY SERVICE EVER! How do they stay in business? DONT USE THIS COMPANY! THEY LOST PACKAGES AND DONT APOLOGIZE FOR IT.

I've tried to email them many times and I phoned them many times to get an update on where my parcel is seen, but they don't reply to any of my emails; I spoke to a lady on the phone and she was just as confused as I was. I explained to her my situation, regarding the order which was almost 2 months ago, and she took my email and number, but still no response. The item was part of my art tablet. The last update was 14th of Febuary, now we're in the 3rd of March. Truly shocking delivery company, truly embarrassing.