GLSReviews 195

Lied about attempting a delivery they didn't and trying to contact the recipient. Then customer support hung up when told that no contact was made.

Complete scumbags

If I could give this company negative stars I would. I had a package attempt on 5 Dec, while I was out of town on business, I called on 6 Dec and scheduled a delayed shipment for 12 Dec btwn 4-8pm. It took 30mins to talk to a person that was obviously an offshore call center. They then tried continued to try and deliver it on 6+7 Dec, (I can see on my blink cameras). I called them again on 8 Dec and asked why they tried to re-deliver when I scheduled a later delivery and got no answer. I was then told they would schedule a delivery on 12 Dec but could schedule a time. (even though it was already supposed to be scheduled). No further attempt was made, so I thought that they were adhering to my requests. I worked from home so I would be available anytime they tried to deliver on the 12th but no delivery. I called back today to ask where my shipment was and was told "It was returned to the shipper after 4 attempts" also that there were multiple attempts to contact me and heard nothing. At that point I went a little off the handle about how I had contacted them multiple times and scheduled a later date. I am now awaiting a call from a manger as there was nothing else the person I was talking to and yelling at her was not going to fix their S$%# company.

Fashion Nova used this off brand delivery courier service for my order. Had I known I would have requested UPS or FedEx! I live in a gated community and they claimed they did not have access. Fine no problem I called and sent 2 emails giving them my contact number and access code for the gate. Their "second" attempt to deliver my package was the same issue could not access security gate. I was home during the time of the so called delivery why didn't the driver call me? I call the *******555 waited over 3 hours to be connected with a supervisor I have screen shots for proof on the call time and still never spoke to a supervisor. I called back 2x in order to get the warehouse information so I could pick up my package myself because per fashion novas policy I would receive store credit if the package gets sent back due to non delivery. Finally I spoke to a manager named Mark who oversees the Ontario, Calif. Location. He stated that I would get a call back to ensure the package would be at the warehouse so I could pick it up myself and that it wasn't lost! Why would it even be lost. And why didn't the driver call my number or use the access code provided!? Makes absolutely no sense what so ever. Be warned never use this delivery service stick to the big guys like DHL, Post Office, UPS or FedEx.

This carrier purposely does not give you a tracking number and have horrible customer service if you are lucky to get to them. Its as if they are purposely trying to be poor.

Terrible shipping company ever! I have experienced GLS three times and all three times they sent my packages to the GLS shop and requested me to pick them up with a message that they couldn't reach out to me, although I was at home all day long to wait for them. A big liar!

I had a package set for delivery 12/5…. System has yet to up date any tracking information. Tried the chat two days in a row nothing tried calling just to sit on hold for 45 minutes. Checked tracking today still no updated scans but it says delivery date 12/6 …. Never received a text update which I signed up for. Now o have to go through the hassle of disputing these charges with my bank

The sender sent my envelope to be delivered the next day at 10;30 am Wed. It never came, I called repeatedly and I had to be on hold for 35 -40 min each time!. They could not find my tracking #. I tried using their chat online rep, and no one ever came online. I sent messages asking where is my parcel. No one ever replied. The package did not arrive until Friday eve at 7pm. THE WORST DELIVERY SERVICE EVER! How do they stay in business? DONT USE THIS COMPANY! THEY LOST PACKAGES AND DONT APOLOGIZE FOR IT.

This company is absolutely terrible. I ordered a fishing rod from tackle express over a week ago. They called me on a Monday telling me that they shipped the package and it should be there on Wednesday of the same week, and gave me a tracking number. I didn't even see an update in the GLS system until Friday of that week, at which point they said my package would arrive that afternoon. Then I got an update around 5pm saying they attempted to deliver but nobody was home, which is completely false because I was home and no truck ever showed up (I was looking out for them for several hours). I called on Saturday and after an HOUR on hold, they told me it would be there that day, and that a representative would call me with a time update. I never got a call, and AGAIN, I got a notification at 4pm that they attempted to deliver but nobody was home. Once again, I was home and no truck ever showed up. If it doesn't show up tomorrow, I will cancel my order. I will NEVER be ordering anything from a company that uses GLS again. Absolutely terrible shipping company that completely lies to their customers.

We are a winery located in California (Central Coast). GLS is used for our club allotment bulk shipping as well as general west coast shipments. As the Tasting Room and Wine Club Manager I deal with GLS daily regarding problems and there are many to deal with all day long.
1. There is no customer service. You will never get someone on the phone after 3pm and plan to be on hold at least 30 minute or more.
2. There is no accountability for lost items which basically have been stolen by GLS staff either at the hub or in transport.
3. You cannot count on any confirmation you receive from customer Service. Basically they lie to get you off the phone.
This is by far the worst courier/shipping service I have ever witnessed.

Unreliable tracking system where the customer has no knowledge of where their package is located. Unable to get anyone on the phone or online. My package was scheduled for the 30th and today is 12/2/2022 and I am still waiting. Worst part is that I have been home waiting for three days not knowing if and when they will come which is very inconvenient. Horrible service and the fact that no one is there online via chat or on the phone to let me know what is going on and when it will actually come. Please do not use this service unless you have no life outside of waiting for a package. RIDICULOUS!

Simple issue: find the status of an order that they claimed was delivered. Chat is available, phone also. Tried both. Gave up on both after 25 minutes. No modern phone queue technology (call back, estimated wait time) just a good old fashioned stuck in a forever queue with nobody answering. Wow, that's like back to the 80's I can't recall service centers that bad. Gave up and just resolved to avoid the firm forever.

Is this company managed by toddlers? Scratch that - toddlers can do a better job. I was home ALL DAY and then I get a notice saying that they missed me. Ah, no I was home all day AND the door was WIDE open ALL DAY! There was no notice left on the wide open door that any idiot would notice was open. I am trying to contact CS but I have been on hold for over an hour. I also have the chat option open - open for over an hour (giving me ample time to write this review).

100% agree with all of these terrible reviews. They constantly give excuses as to why they can't deliver. My personal favorite being "Unsafe Location" My delivery address is the front desk of a hotel at one of the busiest tourist attractions in the country, it couldn't be farther from "unsafe". If its not blatant lies about why they were unable to delivery, they will just repeatedly reschedule delivery for the next day, the current package I am trying to track down has been rescheduled for the next day for over a week now. I do not understand how this company can continue to business with anyone, I am personally out 5 packages worth hundreds of dollars at this point and I am far from the only person at my company experiencing these delivery issues. No one answers the customer service phone number and the "Live Agent Chat" is a joke, they can't actually tell you anything regarding your package, only that they will send an e-mail inquiry for you.

This has been a nightmare. Day two of the Out to Deliver process they said they delivered: but no delivery. No truck, no package. Their data says "Dropbox" signed for the package. Is this theft by their driver?

This company said they attempted to deliver and never did. Then held my package saying it was requested to be held for pick up, which was also a lie. I called the company 4 times to try to get this figured out and got the run around. After 5 days, I still have not received my package and none of the people working there seem to care at all. I gave specific instructions multiple times and even asked them to call me since it has been such a problem for them to deliver. I hope companies stop using them to ship items to customers. This is a terrible company.

They are the worst company that I ever meet. They shipped my order to wrong adress and whenever I talked with a representative, first they said we will call you back in 2 hours but they didn't, and they give me wrong information or didn't give any information. So my order shipped to wrong address and it was 2 block away from my address I searched the address in my neighborhood and found it, took and picture of it, my package was not there. Even i did it but they are not even eligible to inform me about if they can find my package or it's lost. So I'm wasted my time with them all day along. I'm really mad right now because I'm supposed to go hiking tomorrow with the jackets but they are telling me, we will inform you about your order in 48 hours? This is their mistake and why do i need to wait 48 hours for their mistake? I want my money back asap. But no, when i call Columbia support representative, they are saying unfortunately we can't make refund before we find our package. You can see the picture GLS shared with me is wrong address and give my money back! I need to go and buy directly from a store because but I can't get my money back!

They did not even knock, and they said that I was not home and had my parcel delivered to a post office.

Dropped off a overnight package at the drop off location after confirming from customer service there will be daily pickup. However the pickup was no performed until next day and right now my package could not be trace. Called customer service for help but they just want me to wait. It almost a week past and the package still could not be trace. Bad service.