GLSReviews 195

Today my package was supposed to be delivered I waited all day I kept checking the site as soon as I checked the last time drivers update states delivery attempt security gate so I did not receive my package I have no gates at my building so why would the driver update such a lie no gates where I live at all what it was he probably wanted to get off and did not want to drive here to deliver tell the truth not that we had gates when we don't

They never delivered my parcel. When I called customer service the first time she was great and told me the shipping department would get back to me in 2 hours. Nothing. I called the next day, again she was very polite, put me on hold to find out where it was. This time the story was the entire trailer had been stolen and I need to file a claim with the original product distributor. While I was on hold I searched the reviews, oh my. This shipper must be a scammer! No company can be this bad without it being a scam. Do they steal the parcels and resell? I suggested to customer service that she sounded very pleasant and it was time she looked for another job before the company is sued, or just disappears. I have contacted the original company I purchased from and their distributor and suggested they never use this shipper again. I would suggest contacting anyone that uses this shipper and tell them to never use them again. I would attach a photo but again….no delivery.

GLS lied about attempting to deliver my parcel for a week before finally admitting they had lost my package. I contacted them daily looking for it, and at one point, their customer service rep "Rachel" called me a liar when I told her as much. Really disappointed with this company and the treatment they give their end users.

I had $300 worth of wine which of course required a signature. They claim they made 3 attempts to deliver but there was only one tag on the door and I was home all day on the other days they claim attempts were made. I called the second day after the tag was left but they already returned the package. This is the second time they have failed to deliver. I think they use subs who could care less about your package.

…when they lost the package, fine it's happening. We are humans…. But to solving that!… and that where started my "Golgota" several weeks of "searching"… dozens of calls back-and-forth dozens emails back and forth week by week, you have to proof that simple thing again and again; you sent the package, and how much worth it… in my case was easier because that's was a wrist watch -selling through a big international "usedwatchselling" comany… several different statement printed out, filled out, sent back …and the weeks just flying away and still nothing…

I have been receiving Hello Fresh deliveries for over a year and when my food is delivered by GLS it is always late. A few times it has never even made it to me. Here is the kicker... when my Hello Fresh order is delivered by UPS, it is ALWAYS on time! Thank you UPS! I keep trying to suggest that Hello Fresh no longer uses GLS as a delivery service. This is really out of my control, but if you have a choice in delivery providers, do not use GLS.

I have called the company 3 times as my package was expected to arrive on 10/14/2022. I called them on 10/14,10/17 and 10/18. Each time I get a different answer of they can not find my package and it has been escalated. They can not answer my questions or find it. Do not waste your time with this company and from now on when I order I will be sure to review the shipping company and if they chose to ship by GLS I will not order from them

I was first told me order would be delivered two weeks ago Friday. Claimed failed to deliver since I "wasn't home" although I definitely was and did t even see or hear anyone pull up. They then told me next Friday. No luck there. It is now Monday I set aside my morning because they said delivery between 8am to 12pm it is now almost 4pm I'm just sitting in my living room waiting customer support keeps pushing the "garunteed arrival time later and later. If it's not here by 4 I won't be able to get it once again and will be forced to go through the hassle of a refund.

WORST SHIPPER EVER! DELAY AFTER DELAY, STILL HAVEN'T RECEIVED MY ORDER! WILL NOT ORDER FROM ANY VENDOR WHO USES THIS SHIPPER!

The delivery of a massive item was within 3 days and the driver was very friendly and professional. I would recommend them based on my experience.

I been using delivery for looong time, and using GLS are the ONLY ones that has ever lost my package!

Do not hire them unless you want your things to be stolen!

Never thought I would miss FedEx, but GSL has lowered the bar considerably. Tried to chat with an "expert" to find out some sort of actual pending delivery date (they, literally, have 12/31/0 as a pending date.), I waited *******@6-8 minutes, she entered the chat, I typed out a message about ten lines long, sent it and... agent had closed the chat 2 minutes after she opened it due to "no response". $@#%!. Tried again and was never able to get an agent to "chat" with. Last package they delivered to me (late, of course!) was dropped off at almost 7pm by someone in a random minivan, wearing what I took to be crossing guard vests, who, instead of getting a signature, took my picture with no warning after they handed me the parcel. What kind of rinky-dink, fly-by-night outfit is this? I almost laughed in their face it was so weird. It's like they're playing dress up... maybe tomorrow they'll be astronauts ;)

Let me start by saying I've worked in logistics for over 8 years, and this company is beyond pathetic.
My order was supposed to be delivered on a Saturday. I received a text at 12:47pm telling me that my package was out for delivery. I never received a text nor call, nor attempt, but now the delivery status is changed to Monday and it says they attempted the delivery at 1:26pm. I have been waiting on the delivery all week. Last week, this same package was delivered to another address, signed for by another person, and I never received it. This time I was not notified of the attempt. Needless to say, I am VERY unsatisfied with this pathetic service.

Ordered package 9/2/22, tracking shows no information, so I call and they tell me it's out for delivery, today is the 6th and I'm supposed to get it by 5:00 pm today ( GREAT), it only took 4 days to go from Reno, Nv. To Kingman, Az.

They don't buzz intercom or knock on door. Leave beaten up boxes wherever's easiest for them. GLS SUCKS!

For 4 days they have said my package was on the truck and in transit. First excuse was they could not find the house; next the normal delivery man was on vacation; last excuse was they were very busy. I could not talk to a supervisor. When I said I didn't give a s**t they were busy as they have had the package on the truck for 4 days they hung up on me for using profanity. Direct TV was the shipper. Do NOT use this fly by night and 3rd rate parcel service.

I have been trying to find my shipment for 2 weeks now and when I call customer service they say I need to talk to their shipping department, when they do it says it is closed and to leave a message. I have done so 4 times and never a call back. When I said I would go pick my package up at their terminal close to where I am they refuse to do so. Save your time money and headache use another shipping company!

It is hard to understand how these incompetents are still in business. They insist my house doesn't exist?

We are a winery and have used GLS multiple times. Most of the service experiences have been horrible! Worst experience was when a pallet of wine (56 cases) was delivered a week late with 5 wine cases missing from the pallet. During the week they had this pallet of wine, they did NOT keep it in a temperature controlled environment while outside temperatures were in the 90s. It took multiple phone calls, with hours on hold, to finally get that pallet of wine delivered!

Second most horrible experience was when live grapevines were shipped with them to our vineyard. A two hour distance between cities ended up being a delivery time of a 28 hour delivery when temperatures were triple digits. They would not have delivered in that time frame had I not threatened them with a lawsuit claim.

Third worst situation with GLS was today when a pallet of wine was to be delivered to the tasting room. Well, at 2:30 pm I called to see when the pallet was to arrive. I was told there were two other locations to go before they would deliver to us and the expected time at our location was to be around 4:30-5:30 pm time frame. Waited and waited. Finally by 5:30 pm, I called to see where the driver was who was supposed to deliver the pallet of wine. No response and on hold for at least 25 minutes. No one was available to help and phone switched to leave a message. Another attempt…same situation. No pallet arrived today AND not a single call from GLS! Will it be delivered tomorrow? I have no idea! No communication from GLS. Zero!