GLS

If I could give this company negative stars I would. I had a package attempt on 5 Dec, while I was out of town on business, I called on 6 Dec and scheduled a delayed shipment for 12 Dec btwn 4-8pm. It took 30mins to talk to a person that was obviously an offshore call center. They then tried continued to try and deliver it on 6+7 Dec, (I can see on my blink cameras). I called them again on 8 Dec and asked why they tried to re-deliver when I scheduled a later delivery and got no answer. I was then told they would schedule a delivery on 12 Dec but could schedule a time. (even though it was already supposed to be scheduled). No further attempt was made, so I thought that they were adhering to my requests. I worked from home so I would be available anytime they tried to deliver on the 12th but no delivery. I called back today to ask where my shipment was and was told "It was returned to the shipper after 4 attempts" also that there were multiple attempts to contact me and heard nothing. At that point I went a little off the handle about how I had contacted them multiple times and scheduled a later date. I am now awaiting a call from a manger as there was nothing else the person I was talking to and yelling at her was not going to fix their S$%# company.

This company was supposed to deliver my moms medication, which is both very expensive and dangerous if used by others. We had the complete address written there and we called ahead of time to say it needs to be delivered to our apartment door. My mom stayed home to receive it. After tracking The package, it showed as delivered. We called to see where it was. The representative kept telling me that they have proof of delivery on their end! I kept saying what does that mean? I don't have it. She hung up on me. I called again and another agent just told me that they have a picture of it laying somewhere which is "proof of delivery". I asked if it was at a door and they said no. I went to the lobby, it wasn't there. Someone took it or they never delivered it. Either way they are responsible because trey didn't deliver to the correct address according to instructions. Not only did they not accept responsibility for the loss and the fact that my mom doesn't have her medication, but the idea that someone may take them and use them, didn't phase them a bit. The manager wouldn't take my call and the agent kept saying as far as we are concerned, we are done.

The first delivery was not delivered.

The 2nd and 3rd delivery were thrown on the front yard despite clear instructions to ring the door bell and leave a SMS text message notification of delivery. This never happened.

The food company called and spoke to the GLS manager about these issues.

The 4th delivery was dumped on the side of the house and no ringing of the doorbell and no SMS notification for delivery. Luckily, I saw the box with food which was still frozen. I live in Southern California where the heat is 100 degrees!

Today, the 5th delivery was not delivered despite waiting from 1pm to 8pm.

I tried calling GLS, waited over 2 hrs on the phone and can never get a hold of a live person.

I tried their online chat feature and after typing information in for delivery instructions, a message stated chat is not available. It never is.

So, they don't follow instructions by the food company, you can never get a hold of a live person and their chat feature does not work.

I managed to get a response from email but no ETA for food delivery.

I feel this company is useless, you cannot get a hold of anyone, the delivery driver dumps expensive food deliveries which last for a month in the front yard or side of the house or no food is ever delivered despite clear instructions to ring the doorbell and send an SMS message, which takes less than 30 seconds. Unbelievable!

Terrible.
Mobile phone was stolen. They kept their european tracking info (the one used by the seller to check the delivery) stating "delivering today" for more than one month (and counting) whilst the local website (and info from the very hard to reach local support) had been updated with "item stolen".
Refused to contact the seller and to update european tracking site and stating that seller had to contact them first (of course seller would always get the "in delivery" status on the european site. The local gls site (portuguese site) had a different tracking number and, off course, was not the official tracking site to have value to the seller;
They don't respond to the emails nor to the remarks you post on their own forms in their webpages.
The contact telephone is is a premium number and they take like 30 minutes to reach an human to answer (and you pay fto listen to music) and then, they don't solve anything.
I was able to reach them through a complaint in a compliants portal In portugal. They replied there. But never fixed anything - their answers are mainly pre-written answers.
Terrible. Hope they go away from market - companies like this are the the reason for people to distrust sellers and e-commerce.

Every time my package looks terrible if I even get one. Saw with my own eyes delivery man dropping boxes and doesn't even care.

I've paid R34.00 but keep on getting messages "waiting delivery". My address is exact.
Please deliver my parcel. "

Couldnt deliver my parcel for a week straight for literally no reason, they said it was an "anomaly"?

Over promise delivery date and kept under delivering literally! Every day an update for another day that I would be delivered and they didn't

After 9 days of waiting, I contacted the company. No response. This is the only information, available on the website. Scheduled for delivery the 3rd... It's the 12th. I think they have just lost my package or maybe the business shut down the location? Really unimpressed.

ARRIVAL SCAN 5:44 pm - 12/31/2021
DELIVERY SCHED FOR 01/03/2022
SANTA FE SPRINGS, CA

DEL RESCHED - WEATHER/ACCIDENT FROM 01/03/2022 TO 01/04/2022
Spokane, WA

DEL RESCHED - BUSINESS CLOSED FROM 01/04/2022 TO 01/05/2022
Kent, WA

DEL RESCHED - WEATHER/ACCIDENT FROM 01/04/2022 TO 01/05/2022
Spokane, WA

DEL RESCHED - WEATHER/ACCIDENT FROM 01/05/2022 TO 01/06/2022
Spokane, WA

DEL RESCHED - WEATHER/ACCIDENT FROM 01/06/2022 TO 01/07/2022
Kent, WA

DEL RESCHED - BUSINESS CLOSED FROM 01/07/2022 TO 01/08/2022
Kent, WA

DEL RESCHED FROM 01/08/2022 TO 01/10/2022 Kent, WA

DEL RESCHED - BUSINESS CLOSED FROM 01/10/2022 TO 01/11/2022 Kent, WA

DEL RESCHED - BUSINESS CLOSED FROM 01/11/2022 TO 01/12/2022

If you expect your package get delivered on time and not get lost please choose fedex instead.
If there was 0 ratings I would have rated ZERO

Delivery dates and times are not accurate with this company do not recommend when shipping parcels/freight

Delivered my package after saying the would hold for pick up at an address that was not mine.
Absolutely unacceptable.

Unhelpful.
Liars.
Rude.

On Dec 3,2021 my ring doorbell captured someone attempt to deliver a package. Since no one answered, a "sorry we missed you" note was placed on my door. When I returned home the following week I contacted GLS via phone on Thursday Dec 9th and after 45 minute wait spoke to "Greg". Greg seemed helpful and scheduled my delivery for for Friday Dec 10th. Greg asked if I preferred a morning or afternoon delivery. I told Greg I preferred a morning deliver but I would be home all day.

Needless to say no delivery was made. Today, Dec 13,2021 I was contacted by GSL who was going on about a package that they have had since November that was suppose to come my way but it shows it hadn't been delivered. This clown told me that the package is lost and I need to contact the sender and let them know the package was lost. It is a package being sent to me as a thank you gift and I have no idea who the sender is. If I did have that info why would I contact the sender, they are not the ones who lost the package. As I said my ring doorbell captured the attempted delivery and the delivery person leaving a note and walked back to his vehicle with the package. Why would it be on me to fix their incompetence. May the BBB can find this package because that is my next stop!

The last 3 pickups we scheduled were missed. All shipments were booked and ready by 10am also. Quite possibly the worst courier company out there.

If I could give negative stars I would. This is the second package and it was not delivered. Get it together

We ordered medicine to be delivered next day and did not get it for a week.And it was not signed by us.

Worst delivery company. Loosing parcels all the time and doing nothing to help you find them. Impossible to contact them. Terrible service!

I have a package with them for 7 days in France and no updates.
No way to contact customer service.
Stay way!

Again gls letting customers down. 2 weeks for a parcel, and on the day of delivery they managed to put the parcel with the wrong driver!

The delivery of a massive item was within 3 days and the driver was very friendly and professional. I would recommend them based on my experience.

They don't buzz intercom or knock on door. Leave beaten up boxes wherever's easiest for them. GLS SUCKS!

Very bad customer service. I waited 2 hours to get an update on my delivery. I never got an update. ZERO Star.

They did not even knock, and they said that I was not home and had my parcel delivered to a post office.