GLS

Driver will not call me to open the gate or walk the 10 feet to the office to ask them to open it, since there is no callbox.

Talked to their support and they wont ask the driver to call me or to request the office to open the gate
So I have to go pick up the package

Worthless, if anyone does business with this company, you are out of your mind and i will no longer order from anyone who does.

Last year one time the driver said i refused to accept the package and they sent it back but i was home and nobody came to my door. One more time the driver said could not be delivered because i was not home. Today the third time in last year when the driver don't come but says nobody was home!
I was home and nobody came to my door! The worst company!

Wasn't ringing, I got the online notification I wasn't available. Few minutes later it was already in the store - no way you can make it in that time to the store. Also waiting for 15 Minutes in the hotline - not helpful. They don't care. Don't accept packets from them, don't use their service if you're a vendor. You only harm your own rating.

I have been trying to find my shipment for 2 weeks now and when I call customer service they say I need to talk to their shipping department, when they do it says it is closed and to leave a message. I have done so 4 times and never a call back. When I said I would go pick my package up at their terminal close to where I am they refuse to do so. Save your time money and headache use another shipping company!

This company rip you off? They are not worth of your trust and business. They always charge you more and then they will say it's always your fault and take money out of your account left and right. Please take your business somewhere else where they value your business. This is a total rip off avoid at any cost. Their driver ruin your package and even steal some stuff from it and then after nobody acknowledge their mistake.

Still unresolved. The warehouse out of Sacramento, CA literally went in and changed the tracking details from no delivery attempted, to missing, to now delivered despite also documenting that I called the day AFTER the supposed delivery requesting update. I did not choose this delivery method, DYSON did. It looks like missing deliveries is a common theme for this company

I don't know how this company is still in business. They "lost" 2 of my packages. Brand new bikes for my toddlers bdays. Tracking kept saying rescheduled on both packages until I contacted them and they said the packages are both "missing". How do you lose 2 large packages? I've read tons of reviews on the same thing. People at this company must be stealing.

Terrible. The driver forged my name on something that needed my signature. When I got home, after seeing that my package was delivered via a notification, package was no where to be found, and it said I signed for it.

Every week I ship a package and a package gets shipped to me. Twice this month they have lost a package that was picked up in LA and never made it to Long Beach. No one answers the phone, but there is a call back option. Called Thursday - no call back. Called Friday - no call back. Called Monday - they called back. But... nothing they can do because it's been longer than 5 days. It wouldn't have been too long if they had called back in less than 3 days. Tried contacting them through website as well. Form REQUIRES the tracking number be entered. I got an email back saying that they need the tracking number. What? Every person I have ever dealt with on the phone is as rude as rude gets. THEY ARE THE WORST

For 4 days they have said my package was on the truck and in transit. First excuse was they could not find the house; next the normal delivery man was on vacation; last excuse was they were very busy. I could not talk to a supervisor. When I said I didn't give a s**t they were busy as they have had the package on the truck for 4 days they hung up on me for using profanity. Direct TV was the shipper. Do NOT use this fly by night and 3rd rate parcel service.

I had $300 worth of wine which of course required a signature. They claim they made 3 attempts to deliver but there was only one tag on the door and I was home all day on the other days they claim attempts were made. I called the second day after the tag was left but they already returned the package. This is the second time they have failed to deliver. I think they use subs who could care less about your package.

This has been a nightmare. Day two of the Out to Deliver process they said they delivered: but no delivery. No truck, no package. Their data says "Dropbox" signed for the package. Is this theft by their driver?

Guys, who lost their packages! There is a website where you can report a fraud https://reportfraud.ftc.gov/#/assistant
If we will do collective report, I'm sure they will react.
They didn't deliver my Dyson purchase. They said they delivered and I signed it. But I have security camera and tracking people who was coming. So that day I didn't have anyone. I've send them all information and they told me they can't track who was they driver because it was a week ago. So I don't believe it. Every normal company has information about that. They do payments to them. But reading reviews from their workers they do not pay them either…

GLS damaged the parcel
GLS didn't deliver the parcel, but returned it back to sender, damaged repacked in different box, with missing items and damaged items. I contacted gls slovakia customer service, who were Really rude and unprofessional and they asked for the claim form to be filled in online. They wouldn't provide any info how did the damage the parcel, why it looked like the trash bin and why was parcel sent between Hungary and Germany 3 times forth and back. They simply declined the claim blamed me that parcel was incorrectly wrapped. My question is why was parcel collect by gls driver and why he didn't refuse it ad it states on their collection slip, that driver is only allowed to collect correctly wrapped parcels. GLS don't value the customers, all they are interested in is your money, customer service employees are very unprofessional and try to get yo off the phone as soon as possible.

I've had 7 deliveries from this company, the 1st 3 went fine and that was it. One delivery of frozen food delayed 7 days, they never delivered as the package was obviously rancid. Another delivery arrived 7 days later, zero notification and damaged. The next delivery had to travel 250 miles and never arrived 5 days later, shipper filed a lost claim. They said it wasn't lost and delivered the next day, zero notification it was coming. Latest delivery has been in Vegas for 12 days, They gave updates it was being delivered for 3 days and then zero updates. I live 90 miles away still no delivery. Why anyone using them is a mystery

I have called the company 3 times as my package was expected to arrive on 10/14/2022. I called them on 10/14,10/17 and 10/18. Each time I get a different answer of they can not find my package and it has been escalated. They can not answer my questions or find it. Do not waste your time with this company and from now on when I order I will be sure to review the shipping company and if they chose to ship by GLS I will not order from them

This company is inept, has poor customer service and finally lost my package. They notified me 3 times that they had missed the deadline to get my Dyson package on the truck. Then they notified me that the package had been delivered to my house. It wasn't. When I contacted the company the virtual assistant said - it was lost. Then they cut me off.

Didn't deliver my package on time saying they couldn't enter the apartment. This never happened before. After my 7th attempt to contact their customer service they asked for the gate code. I wonder what was their plan to deliver my package if I didn't succeed contacting them. Do yourself a favor and never have any business with them

Worst shipping company and worst customer service of any company I've ever dealt with. My very important documents were overnighted to me, but never showed up. I've been trying to reach customer service for over a hour by phone and chat and I can't reach anyone.

If you live in a gated community they'd rather not deliver the package if the gate is closed, rather than trying to get ahold of you and asking to open the gate they'd rather just not deliver the package instead cause a gate is a massive issue apparently.
I've seen UPS, Amazon, FedEx, and much more wait at the gate for someone to open it for them. Baffles me how a gate instantly tells you to turn around and say that the delivery was unsuccessful. This comes to show how they care for their customers' packages.

I was first told me order would be delivered two weeks ago Friday. Claimed failed to deliver since I "wasn't home" although I definitely was and did t even see or hear anyone pull up. They then told me next Friday. No luck there. It is now Monday I set aside my morning because they said delivery between 8am to 12pm it is now almost 4pm I'm just sitting in my living room waiting customer support keeps pushing the "garunteed arrival time later and later. If it's not here by 4 I won't be able to get it once again and will be forced to go through the hassle of a refund.

Let me start by saying I've worked in logistics for over 8 years, and this company is beyond pathetic.
My order was supposed to be delivered on a Saturday. I received a text at 12:47pm telling me that my package was out for delivery. I never received a text nor call, nor attempt, but now the delivery status is changed to Monday and it says they attempted the delivery at 1:26pm. I have been waiting on the delivery all week. Last week, this same package was delivered to another address, signed for by another person, and I never received it. This time I was not notified of the attempt. Needless to say, I am VERY unsatisfied with this pathetic service.

The package was never delivered, neither to my house nor at the remote library where they later said they would drop it.

At first I received a message saying when they were coming home, so I organised to be there, then I received a few hours later another message saying that "due to technical reasons", they could not deliver it.

A few days later I received a message saying my package was available in a library 3 km away from my home. So I went there the next day but it wasn't there. I called the library a few times the following cays but my package had never arrived.

The librarian said it was a frequent problem with GLS (in Brussels at least).

I send a mail to GLS but they never replied.
I sent many emails to the company I had ordered from, but they were unable to do something useful.
And 2 weeks later they told me that my package had been returned (and I got refunded).

It is a shame that such an inept company is still in business.