GNC

HIGHLY disappointed. My package came in and the first thing I noticed was powder all over the outside of the container so it was alittle suspect from the start. I undo the lid to see if there was anything else funky going and of coarse it wasn't sealed. I'm not sure if I should use the product or not? Really wish I could get a refund at this point. I will NEVER order from GNC online EVER again.

Their vitamins started to cause me panic attacks! It started with just one nerve on my arm hurting turning to all of my muscles spasming and causing me hardness to breathe after one month! Now after 3 years later I still have symptoms and will have to take antidepressants for next year to balance out my brain hormones! Now i experience constant panic attacks, all over muscle pain, nerve pain and gastritis, vomiting, inability to eat anything. Worst customer service ever! I sent request but no reply, and they said they basically dont care of their vitamins are hurting their customers-no reimbursement for probably 20$ i spent to suffer for 3 years of severen chronic nerve and muscle pain and they just sent me their legal team address-horrible customer service of nutritional supplement giant that does not take responsibility their $#*!ty chemical vitamins are causing to human body! FYI-do not take amino acid supplements especially from GNC!

The IVR states the website has the the same inventory status as the store. Ordered online for pickup at my closest store as Folic Acid showed in stock. Order was canceled 2 hours later. Called customer service. They told me next closest store had it in stock. Placed order. Never got a confirmation so I called store the next day. They do no have stock. Clearly the interface between their inventory system and the website are out if synch. Terrible customer experience.

They suck. They don't even have more than half of what they show in their inventory, they provide a false sense of stock, and they don't say that the items are not available until AFTER you've ordered. Here's a thought, if you don't have something in stock, SAY THAT!

I never received my order. After reaching out to GNC, they didn't an "investigation" that determined I must be lying. They did nothing. Will not reimburse or resend package.

Their site on line is very easy to use. The customer service is great, and they let you know when all your items are on sale for reorder! I have been very pleased with all aspects of GNC stores.

I have dealt with GNC since 1970's and found many good things that are positive about GNC
The sales clerks are always proactive and the merchandise is top quality but the prices are a tad too high for this old retire senior citizen.
I shop on the internet for bargains by other vendors and also I shop in Vitamin World which is also located in the same mall (Mall of Monroe) in Monroe Mi. Sometime it pays to shop around to get more bang for your $ Buck

I placed an order online yesterday and chose to pay an extra $11.99 for same-day delivery, when it didn't show up I called today and they're trying to tell me that I placed my order after 1 PM, I said I have an email that's timestamped 12:27 PM from GNC and that's before 1 PM. He stated Sunday isn't a business day so then I should not have been able to check same-day delivery. I called back now to find out where my order is because it was shipped by Shipt and David hung up on me. This is my second experience with GNC customer service, worst customer service I have ever dealt with. GNC stores are great.

In the past when I've used them, I've had no need to call in, and everything gets taken care of easily. Can go to their store if my online order has issues

About a month ago or so, I took it upon myself to get more serious about my work-out and nutrition habits. I do not have much knowledge on the subject so my first step was to visit a GNC location (for my first time). A few acquaintances had advised me that I should just do some research and buy my products discounted online somewhere. However, since I was so in the dark about what I need, I decided to talk to a GNC retail associate anyways. I am very glad I made this decision. The associate I worked with was one of the most helpful sales people I had ever spoken with. He understood that I had no idea what I was looking for and made sure I did not feel intimidated. He explained so much to me that has helped me in bettering myself. On top of excellent service, the products I ended up with are awesome! They are exactly what I did not know I was looking for. The trip was well worth saving a few bucks on a discount website. Had I bought products online, I am sure I would not have gotten what I need. The purpose of this letter is to say thank you for creating a focus on customer service and providing a variety of products to fit the needs of anyone. I unfortunately do not recall the name of the man who had greatly assisted me. Overall, I will definitely stick to purchasing from GNC stores. The store I visited was store #7826 in Ross Park Mall.

I typed in my correct address, then paid with PayPal and it changed to incorrect address while still on PayPal I clicked "change" next to address and it said I had to do from GNC website, so I clicked "save and continue" and the next thing I know the order placed. And I contacted GNC to cancel it, and then it shipped. Every time I order from GNC there's always stuff like this that happens. So now it's out for delivery and I can't do anything.

Worst company to do online orders with unless you can do in store pick up, which their stores never have the products I want and so I can't choose pick up.

I contacted them right away to cancel my order. There's no cancel order option in my email after placing the order. How is GNC still in business, operating like this. Still haven't heard from anyone useful "oh I'll send this email to so and so, respond to this email with anything else".

Don't bother ordering from them. Last year (when I didn't pay with PayPal, my drinks arrived all smashed and leaking. Before that it had been a couple years since ordering from GNC. Seriously do not order from them. Too short staffed and can't even have a proper online ordering system in 2023!

You earn points for rewards like 5 dollars toward purchases but you can never use them when you contact support they send you a link to your cart they take the rewards off the total and it never works. When you go to check out it crashes It's a rip-off. GET RID OF THE POINTS IF YOU'RE NOT GOING TO HONOR THEM.

Products are good but I am really frustrated with the rewards and never being able to use them.

Be careful! The current GNC advertising campaign of 50% off throughout the store is fraudulent. The 50% applies to a select few items. I will no longer shop at GNC due to their phoney ads.

Bought the lean shake 25 weight loss drinks. EVERY SINGLE ONE was coagulated and rotten! GNC PRIDUCTS ARE FULL OF FILLERS AND STUFF THAT SHOULD NOT GO IN THE HUMAN BODY! DO NOT PURCHASE THIS PRODUCT!

NEVER EVER GIVE GNC YOUR ADDRESS OR YOU WILL GET JUNK MAIL FOREVER! AND IF THEY BUY YOUR ADDRESS FROM SOME MARKING LIST COMPANY, YOU WILL GET JUNK MAIL FOREVER, EVEN IF YOU ARE ON THE DIRECT MARKERTER'S ASSOCIATION DO NOT MAIL LIST!

What a horrible company! I keep getting these junk mail flyers to my house that are for someone who has never lived here. If you call their "Customer Service" line, of course you get an off shore call center located in a third world, underdeveloped, uneducated country where the operators barely speak, let alone understand English. When you tell them that you want the junk mail to stop, you are told that they don't know how to do that and if you have the audacity to ask for a supervisor, they simply hang up the phone.

NEVER EVER GIVE GNC YOUR ADDRESS OR YOU WILL GET JUNK MAIL FOREVER! AND IF THEY BUY YOUR ADDRESS FROM SOME MARKING LIST COMPANY, YOU WILL GET JUNK MAIL FOREVER, EVEN IF YOU ARE ON THE DIRECT MARKERTER'S ASSOCIATION DO NOT MAIL LIST!

In 12/24/21 I purchased an online order. GNC charged split the payment into two. One payment posted other purchase of the total pending which brought my account overdraft and the wrong amount still pending. I called customer service and was treated so disrespectful. I explained that the pending charges needed adjusted due to partial payment has posted. Today 12/29/21 I still have the pending charges of the total amount and then they charges my account twice for the split payment and total payment. Now I have three charges from GNC. I have sent emails to the Customer service as they requested. They offer me 300 points which is not going to solve the extra charges. I waited for 53 min to speak with a supervisor. I've called my bank and was told that pending charge will post tomorrow. So I'm that case, the two transactions that totaled my balance and the pending charge…. GNC will get both payments which means I was charged twice. Nothing was never resolved here and I will advise not to order anything from online. I've been dealing with this for two days and spoke with three representatives. One unhappy customer!

I ordered Strivectin and my order was cancelled. I was not given a reason. The product did not show unavailable. There were many comments in the product review from people with the same issue.

They advertised free shipping. Received an email confirmation confirming no shipping fee. Yet, I was charged. They are not trustworthy on their discounts, nor on shipping fees. DO NOT TRUST.

Do not do business with this company they are a rip off and customer service is a idiot. They send you the wrong product you can't get a response back. They are stupid.

After years of being a regular customer, they first cancelled my order with no explanation. No big deal. Then after waiting time fixing the situation, and receiving the order, they billed me a second time without confirmation or notice. Not only that but they overcharged me. When I contacted them to let them know they made a mistake, they told me that I made the order and have to deal with it. I tried to explain that it was a duplicate and I did not make the order at which point they told me again that I did and would not be refunded. I they asked how they had the right to steal from me. They told me they are not stealing and it was not a duplicate. Now they are calling me a liar. At this point I was very upset and had to end the conversation to talk to my bank instead. I wouldn't think a business that claims to have its consumers interest in mind would be so shady, blatantly disrespectful, and would just take From somebody like a drug addict with no self control. I am forced to deal with this molestation but I hope nobody else will. I'm am switching to more upright venues. It made me select one star but they do not deserve even that.

I found exactly what I needed with the help of Camryn, an employee from GNC's store in Fayetteville, Ga. I needed protein powder and the chocolate pro performance whey is amazing. Thank you Camryn!

It was my first order and I didn't receive the package. Even after several requests they didnt refund my money back nor they re-ship my items. I am very disappointed.

GNC has to be one of the worse companies I've dealt with in the past. I purchased a few items last month online and somehow it prompted to auto subscription. I decide to go to the nearest GNC correct the issue given the website states I could. Well there each one fought back stating they were not a "CORPORATE LOCATION" made me drive around store to store wasting my gas given the price of today's gasoline. Finally called and spoke to a Representative who had me on and off the phone for over 30 minutes to tell me that the original location I went to was a Corporate store. I returned this time not very nice and asked for an explanation, they came back stating that the receipt I had didn't come from that store that I had to go back to the store that sent the package. Which to me was the most absurd comment, GNC whether Corporate or Franchise all comes back to the GNC name. I will never shop here given I've been given them business for over 15 years. I'm just floored with the lack of ownership.