Gohighlevel

I purchased the Go High Level Certification Program expecting to learn how to use their platform, but I quickly discovered that the course was only designed for agencies, something that wasn't clearly stated before purchase. Realizing this, I requested a cancellation and refund on the same day I made the purchase (97 $), thinking it would be a simple and fair process.

Unfortunately, my experience with their customer support was frustrating and confusing:

Complicated and evasive process: I was bounced between forms and generic responses without a clear solution from the start.
Contradictory policies: At first, they told me I couldn't get a refund because I had passed the 3-day refund window. But I had requested the cancellation on the same day, so this argument didn't make sense.
Constantly changing explanations: When I pointed this out, support changed the reason and cited another policy stating that all payments are non-refundable and that refunds are at their sole discretion. When I continued insisting, they switched their justification again, referencing different parts of their terms to deny the refund.
Why do I consider this abusive?

I didn't receive the service I expected and couldn't use it.
I requested the refund immediately, meeting any reasonable cancellation policy.
The company incurred no additional costs from my short access to the program.
Their refund policies are unclear and applied arbitrarily depending on what suits them.
This isn't just about the money—it's about principle. Denying a refund under these circumstances shows a lack of ethics and poor business practices.

If you value transparency and fair treatment as a customer, I'd recommend being cautious before purchasing any Go High Level services.