• GoJane

GoJane

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Overview

GoJane has a rating of 3.4 stars from 261 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GoJane most frequently mention great quality. GoJane ranks 26th among Shoes sites.

  • Service
    6
  • Value
    6
  • Shipping
    6
  • Quality
    6
9
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How would you rate GoJane?
Top Positive Review

“I have not yet ordered from them, but when my friend...”

Olivia M.
9/23/10

I have not yet ordered from them, but when my friend told me about the site, I decided to check it out. Their prices (particularity for formal dresses) seem very reasonable. They have a nice selection too.

Top Critical Review

“12 dollars shipping in the US for what?”

Henriette M.
5/19/18

Why is the shipping $12 in the United States? It's not expedited and it's not international or fragile so I'm confused. The clothes are decent and even sometimes good, but I would definitely won't be shopping as often just because of the shipping. That's unfortunate since the competitors have the same prices or even lower prices, but the shipping is reasonable. I hope they work that out, especially since they don't include a return label.

Reviews (261)

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customer service (33)
Thumbnail of user crystalc61
1 review
0 helpful votes
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April 13th, 2017

Love all the items I ordered! I checked the size chart to ensure my items would fit and they did. My order qualified for free shipping and I received my package less than 7 days later! Very happy with this site! Will be shopping on the site again!

Thumbnail of user samanthac94
1 review
3 helpful votes
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July 10th, 2017

I made two fairly large separate orders from this website. Almost three weeks had passed and I still didn't have either of my packages. I only waited so long to give them the benefit of the doubt. After calling and explaining that I didn't get either package they didn't offer any help or consolation. If it had only been one package I didn't receive it would have made sense but both? I work minimum wage and I was like okay I'm gonna treat myself and drop a bill and didnt get any of my clothes. Worst website ever I'm pressed

Thumbnail of user christopherg698
1 review
0 helpful votes
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November 10th, 2020

My girlfriend love her stuff very much and she will order again soon... Right at this moment she's getting ready to order... we always order stuff From different sites and when we got the order... it's not how it looks on the site... it looks when we got them. But when we see the stuff on goJane... they look the same when we Receive them... so for that we love to shop at goJane

Thumbnail of user sarahm291
1 review
0 helpful votes
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March 28th, 2017

Found the perfect over-the-knee boots I'd been on the hunt for, for awhile. Just as cute as in the photos in person, and on sale! Even the regular price is better than comparable stores! I've always loved gojane and had good experiences shopping here online.

Thumbnail of user elinan3
5 reviews
8 helpful votes
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October 20th, 2013

Reasonable prices and a lot of cute styles. The quality reflects the price, however, and can be very hit and miss. I ordered 3 pairs of shorts, 1 top, 3 dresses, and 3 pairs of shoes. Everything arrived within the expected time frame with no issues. One of the dresses they sent me was the wrong size (medium instead of small). I gave it to a friend since it wasn't worth the hassle of returning. I would continue ordering shoes from them as those held up very well, but would be wary of the clothes. One of the pairs of shorts kind of... crumbled... after a couple washes (I've never seen an article of clothing do that). I'd recommend buying from them for things that you don't plan to wear frequently and don't want to spend a lot of money on such as dresses for clubbing.

Thumbnail of user kaylas41
2 reviews
0 helpful votes
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April 21st, 2017

95 percent of stuff I buy is online and go Jane impressed me! Quality clothing and actually looks like it does on heir site.the stuff I bought has become stuff I love to wear and I am extremely picky! Also fast shipping!

Thumbnail of user tokyom1
1 review
2 helpful votes
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February 21st, 2018

My order was scheduled to arrive 2 weeks ago and it's nowhere in site! Tracking said that it was delivered but I have yet to receive my items. I emailed them and they have not followed up, I've had to continuously reach out for "investigation" updates. I received a credit today. I did not pay with a credit, so why would you issue me a credit? And what in the world would make them think that I would EVER in life order with them again after such a terrible experience? They also informed me that if I "report it to my bank, I'll be marked as fraudulent in their system." LMAO. If you're going to flag anything as fraud, it needs to be your own business. So basically, you're taking my money and basically blocking me from ordering. Lol. First and very last time doing business with this trash company

Tip for consumers:
TIP: JUST DON'T BOTHER

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Thumbnail of user kaitlint1
1 review
24 helpful votes
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June 10th, 2016

Never order here. It is true that they never send the item and keep your money. I reported them and everyone else should too. I even made for 2 day shipping and I just lost all that money and never received anything. There site should be taken down and they should not be able to get away with this.

Thumbnail of user marthad11
1 review
2 helpful votes
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July 4th, 2013

Well what can i say other than avoid avoid avoid, i have had the same issue about low quality dress, other than i m still going through the motions of trying to send the dress back! I think my 2yr old grandson could do a better job! I m very angry customer... just advise u all stay away from this site

Thumbnail of user marisab
6 reviews
13 helpful votes
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March 6th, 2012

The prices are fantastic! I was worried about the quality because of that, but everything I have ordered has been wonderful. Everything seems pretty much true to size.
But be warned! A lot of those dresses are REALLLYYY short! I ordered a cute black flared hem dress thinking it would cover my butt. I was wrong! Luckily I can wear it with leggings/jeans

Thumbnail of user colleenm57
1 review
0 helpful votes
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March 15th, 2018

Great quality for the price. I hope the return process is great as well because I do have returns because of the fit or too high of a heel. I will definitely keep ordering. Over 10 pairs so far and growing.

Thumbnail of user mom92
3 reviews
5 helpful votes
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July 22nd, 2016

Canadian shopper and love this site. The shoes are reasonably priced and of course so many choices. Shipping was on point and tracking was a breeze. I bought one dress it was gross.
Shoes, shoes that's it, no clothes from them!

Thumbnail of user nan21
1 review
0 helpful votes
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March 26th, 2019

My cousin told me about the sale 50% off, and I love that percentage. For the price I paid, I had to buy all for colors. My mom wanted a pair, so I had to order a pair for my mom. They are very comfortable.

Thumbnail of user kayag3
2 reviews
0 helpful votes
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March 27th, 2017

I love Go Jane There shoes are beautiful I can trust them it's a lot of online sites you cannot trust they take your money and never send you product or over charge your card not Go Jane! I order and don't worry. Love this store.

Thumbnail of user pamelah13
1 review
1 helpful vote
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October 2nd, 2014

Just received my first order from gojane.com! It arrived in 1 week from the US to Canada and I could not be happier with the service and my orders. The size of the boots fit me perfectly and I can't wait to order some more items! I recommend this website and their products!

Thumbnail of user melg20
1 review
0 helpful votes
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September 19th, 2016

I have been ordering from go jane for almost a year now. I have ordered everything from sandals, several bodysuits, skirts, a belt even a deep V bra, and more. The prices are great because it's always a sale going on and sometimes if it's close to holidays they offer free shipping. The quality of the clothes and shoes are good. I like shopping from go jane and i'm glad i found them on line.

Thumbnail of user lisaa285
2 reviews
0 helpful votes
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April 27th, 2018

So the wedge sandals I ordered are fabulous. I already have the same style in taupe that I purchased from another site. This time I got the black color which will go with everything. They are comfortable and appear to be decent quality. I ordered a 7.5 which are not that much larger then the 7's in taupe I have. The size seems to be accurate with these. The only issue is the shipping costs. I love all the shoes and clothes on this site however the shipping costs are out of control. I would order more from GoJane if the shipping and return costs were reasonable.

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Value
Shipping
Returns
Quality
Thumbnail of user bunnyb2
6 reviews
8 helpful votes
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August 15th, 2015

I have been ordering from GoJane since I was a freshman in high school and that was about 11 years ago. Still have all the heels I have bought over the years and have always loved them. I have also bought a few dresses and tops and they always fit fine and the quality is nice. Haven't ordered in a few years but whenever I am looking for a nice dress or heels, I go to GoJane first. Reasonable prices, shipping and processing never took longer than 2 weeks. Happy, loyal customer right here.

Thumbnail of user abrits
1 review
0 helpful votes
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March 30th, 2017

I love these heels. They're cushioned, comfy and well-made for this price range. This pair of shoes was my first order from Go Jane - my "test item," if you will. I am impressed and will be ordering more this weekend. Thank you for a gorgeous new pair of dress heels!

Thumbnail of user velinay
1 review
1 helpful vote
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October 5th, 2017

I purchased some boots that were too small I returned them they told me its been past 30 days no refund no exchange policy... I can understand no refund but not to exchange is unethical then now I have to pay for shipping to receive my boots that are too small... I will never purchase anything from them

Thumbnail of user honestc4
1 review
2 helpful votes
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January 12th, 2017

Their website was having errors and I was charged twice and sent two of an item that I only ordered 1 of, when I called to request a return shipping label and a refund, the woman on the phone was rude and very short with me. She refused to send me a return shipping label to return the item and get a refund, or offer me store credit, or anything at all, for the mistake. I was completely appalled by the lack of customer service, especially given the amount of the order. I will never order from this company again.

Thumbnail of user karenh718
2 reviews
22 helpful votes
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June 29th, 2019

These shoes are not only sexy, they are mad comfortable for long day wear. What I like about buying shoes from gojane is, they are very prompt in shipping out your shoes, they send exactly what you ordered, no oops!, with them. I shop from my shoes up. And for me to be a 'Divasitizen' the shoes are very stylish and sophisticated enough for me, so ladies "Shop gojane til your wallets empty" I know I do.

Tip for consumers:
You will NOT go wrong

Products used:
Shoes

Service
Value
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Quality
Thumbnail of user michelles110
1 review
1 helpful vote
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September 25th, 2015

I ordered a dress and earrings on 9/20/2015 and this was my first time shopping with GoJane, so I was very nervous. However, my order arrived a day before it was supposed to and that was great.My order came on 9/25/2015 and it looks exactly like the pictures. I would definitely shop at GoJane again.

Thumbnail of user assureaboutf
Assureabout F.
2 reviews
1 helpful vote
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August 11th, 2019

Go Jane site stated that they had 2 pair of the shoe color that I ordered but they gave a refund. Meaning that they are not up dating their quantities in a timely fashion. I ordered 2 colors of the same shoe and I am disappointed that the black ones were not in stock as stated on the website.

Thumbnail of user justined5
1 review
0 helpful votes
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April 3rd, 2017

I was actually nervous because I had never used GoJane and the product didn't look as nice on the model. In person, the product was absolutely flawless, better than expected. The shipping and processing was handled very quickly too! Great experience.

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GoJane.com is an Internet retailer of fashion forward apparel for progressive young women.

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