• GoJane

GoJane

Is this your business?
Write a Review

Overview

GoJane has a rating of 3.4 stars from 261 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GoJane most frequently mention great quality. GoJane ranks 26th among Shoes sites.

  • Service
    6
  • Value
    6
  • Shipping
    6
  • Quality
    6
9
See all photos
How would you rate GoJane?
Top Positive Review

“I have not yet ordered from them, but when my friend...”

Olivia M.
9/23/10

I have not yet ordered from them, but when my friend told me about the site, I decided to check it out. Their prices (particularity for formal dresses) seem very reasonable. They have a nice selection too.

Top Critical Review

“12 dollars shipping in the US for what?”

Henriette M.
5/19/18

Why is the shipping $12 in the United States? It's not expedited and it's not international or fragile so I'm confused. The clothes are decent and even sometimes good, but I would definitely won't be shopping as often just because of the shipping. That's unfortunate since the competitors have the same prices or even lower prices, but the shipping is reasonable. I hope they work that out, especially since they don't include a return label.

Reviews (261)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (33)
Thumbnail of user akirah2
1 review
1 helpful vote
  • Send Message
August 10th, 2018

I love the shoe, very timely delivery. I just wish the shipping were free domestically. I also had no idea the shoes were running small I would've ordered a size up but no worries I'll purchase another pair

Thumbnail of user rawinaa
1 review
1 helpful vote
  • Send Message
July 2nd, 2013

I've purchased two sneaker wedges from gojane.com and was very disappointed! The shoes were made out foam and had a stench of burnt rubber. One of the pairs they sent me was already worn and had dirt on the sole. It seemed like they've tried cleaning it and it also had a white stain on the side of the shoe. I've emailed them about wanting a refund on the worn pair but no response so i said screw it and wore them. I wont buy from this site again...

Thumbnail of user claudiaf22
1 review
0 helpful votes
  • Send Message
March 26th, 2017

I thought I would receive my package just before hitting the road but I received it early with time to spare. The order was packaged appropriately and all of the merchandise was in order! Will order from the site again!

Thumbnail of user sainat
1 review
2 helpful votes
  • Send Message
August 4th, 2014

Ordering online with any company is going to be a hit or miss. Luckily my experience with gojane was wonderful. After reading some online reviews i was hesitant to order but everything went smoothly. I placed a pretty large order on a thursday and the next business day i had recieved an email and a phone call from gojane letting me know that my items were on hold until i called them. After calling they just needed to verify that i was the one authorizing the order, the girl on the phone said its standard procedure for large orders. Within a couple hours i recieved my tracking information. Anyway i got my order by the next thursday from california to maryland ground shipping. The clothes were all wonderful and like others have said you get what you pay for. Dont buy from this site if youre looking for longevity you have to invest in better quality clothes!

Thumbnail of user sunshines5
1 review
2 helpful votes
  • Send Message
October 20th, 2014

This is my first time ordering from go jane. I recived my order today it took about a week to get it, and I can honestly say I Love my shoes! I purchased 2 heels, their exactly the same as shown as well true to size. I will be ordering again!

Thumbnail of user ashleyt19
2 reviews
2 helpful votes
  • Send Message
July 25th, 2014

As my first time ordering online i was a little skeptical. Customer service was pretty good i recieved shipping notification the next day and tracking number the day after that ut im happy to say that my package arrived on time and everything is like it is on the site. I am very pleased and will be ordering again soon and i will also refer friends

Thumbnail of user andreajuliod
1 review
3 helpful votes
  • Send Message
May 10th, 2015

I saw a woman wearing some overalls which I loved and search all over the place for them and found them on here. I was a little worried because I saw a lot of bad reviews but I ordered them and they got here in 2 days. They are perfect and exactly what I was looking for.

Thumbnail of user cj105
1 review
0 helpful votes
  • Send Message
November 23rd, 2014

Bought something from them via Amazon, paid for expedited shipping and never received the item. I've tried to contact them twice to demand a refund of shipping charges and get a replacement shipped, and they can't be bothered to contact me. NEVER buy from them.

Thumbnail of user tatyanac
1 review
0 helpful votes
  • Send Message
March 27th, 2017

I order from here all the time because the shipping is very quick. I ordered a white top and bottoms and received them today, unfortunately the white top had a stain on them. But its understandable because white can track stains quick. Hopefully I can wash it out.

Thumbnail of user amandas218
1 review
2 helpful votes
  • Send Message
May 30th, 2017

This is the $#*!test website you can ever order from. They have the worst shoes and horrible customer service. I hope they shut this website down because they are just stealing customers money and sending out $#*!ty quality shoes. I hate them so much. I am a dissatisfied customer to the fullest.

Thumbnail of user jessg18
1 review
1 helpful vote
  • Send Message
November 24th, 2014

This was my first time ordering form gojane.com, and it was excellent. The prices were cheap, and you pay for what you get. That being said, I didn't order clothing as so much as I ordered accessories! And I got everything I wanted; it was perfect and all was intact! The shipping was so fast! I ordered on Friday morning, and it was waiting in my office on Monday morning when I got in!

Thumbnail of user deztinees
1 review
2 helpful votes
  • Send Message
June 26th, 2015

I ordered a dress & shoes on gojane. I've looked everywhere for the dress & found it. I ordered the items on a late Monday night. I used the economy shipping option to ship my items. & I received my items Friday afternoon. & was very pleased with the fast shipping & quality of the dress material & the shoes felt really durable. I would recommend everyone to this website. I just love it. I'm a very happy customer & will be ordering more items from this website very soon.

Thumbnail of user lindas537
1 review
0 helpful votes
  • Send Message
March 9th, 2018

My order has always arrived on time. Too bad they don't make jeans for short people they always fit great but always way to long for short people. I usually have to take for alterations but otherwise they fit great
Thanks GoJane

Thumbnail of user alyssaa28
3 reviews
3 helpful votes
  • Send Message
November 30th, 2018

Everything is always what I except and it's always delivered quickly, unlike most places! Shipping is what most places lack. When I order I expect it to be delivered in a timely manner. GOjane always exceeds my expectations!

Thumbnail of user reneel18
1 review
1 helpful vote
  • Send Message
August 12th, 2015

I ordered from go Jane on two occasions I was very hesitant about shopping online because of a previous incident but the stuff that I ordered came with 8 days for both orders no defects fits well, sent back a few items because I ordered them too big & was given a store credit which a CSR helped me activate. I'm overall very happy with go jane & would recommend to anyone that wants cheap, safe online shopping

Thumbnail of user jayy8
1 review
11 helpful votes
  • Send Message
November 29th, 2015

I ordered a pair of shoes, a dress, 3 skirts and a shirt from GoJane. In total my order came up to 160.00USD (I'm Canadian so with the conversion I paid $219.00CAD) When my package arrived I was told I owed a customs fee of $78.00. (Which I was never told about upon checkout) I am a frequent online shopper and I have never been charged customs before, let alone such a high customs fee.

The shoes did not fit at all, and I am ALWAYS a size 9. They also broke the second I tried them on. The clothes were okay, but didn't fit as nicely as they should. Honestly the only good thing about my order was that it came fairly quickly.

For the price I paid (total of 297.00CAD) I could of ordered from a better website. So In conclusion, I will never order from GoJane again.

Thumbnail of user symoneb1
1 review
1 helpful vote
  • Send Message
February 9th, 2019

Received my items a day early and I love everything! All material was fine and neatly packaged. I always order from you all and reccommend the site to all my friends. Definitely will be shopping again.

Thumbnail of user nancyb33
1 review
3 helpful votes
  • Send Message
March 18th, 2014

Do not order from here policy says they will ship out order 1-3 buisness days and it's bull$#*! they give you a date that you will receive your order but it's a lie stick to nasty gal you are way better off! I wouldn't even give this website one star

Thumbnail of user whitleyl
1 review
1 helpful vote
  • Send Message
November 7th, 2014

This is my thirdans last time ordering from gojane.com, everytime I order my shipping is never on time. On the last day that my package is scheduled to be delivered they always say there is a late trailer and my package will be delivered on the next business day. Cute clothes, but the shipping sucks! If you want something immediately don't order from this site!

Thumbnail of user kirac
2 reviews
5 helpful votes
  • Send Message
April 8th, 2014

Very nice site. Customer service is good. I got a store credit for a shoe that came damaged. They're jeans are amazing. Of course there are some garments that arent made from the best material but you have to have an eye for it to know what to get and what not to. I have 3 years fashion experience so im able to decipher. They have very good prices. Some clothes on this site can be found on nastygal.com for a more expensive price. I've made 5 separate purchases on this site, all of which were $100+ - $200+ and have been satisfied with all except for the one damaged shoe but i got the store credit so it didnt really bother me to much. Things happen. I recommend!

Thumbnail of user makedas1
8 reviews
7 helpful votes
  • Send Message
March 13th, 2017

I've ordered from this site maybe 12 times over the past 2 years and except for one time I've gotten great items that came quickly. The one time I didn't i got a jumpsuit that wouldn't zip but I was able to send it back and got a replacement in 3 days that zipped fine and fit great! Clothing is pretty true to size here and I love their shoes, and they have great sales and coupons that they send me that i use whenever I can. I really recommend this site.

Thumbnail of user debrikaj
1 review
2 helpful votes
  • Send Message
September 11th, 2015

Placed an order on the 4th of Septemberfor expedited shipping that was guranteed to have arrived on the 10th of September called customer service and they replied they don't know what happened but it want be here until Tuesday. Horrible service I will never use this site again and I recommend you not to order anything from here if its not a month in advance. You will be wasting your time.

Thumbnail of user ayannar2
1 review
0 helpful votes
  • Send Message
June 6th, 2018

Loved everything except one item. I also wish you guys go back to free shoppin after you spend a certain amount of money. You guys dont send promo codes nomore etc! I limited my shoppin because of those MAJOR changes.

Thumbnail of user menekoshad
1 review
0 helpful votes
  • Send Message
March 25th, 2018

I saw these shoes online at Target and I fell in love with them however when I went back to purchase them they were sold out. So I found them on Postmark and they were cheaper! So happy I ordered. Deliery was fast and the shoes still had the tag.

Thumbnail of user latashas8
1 review
1 helpful vote
  • Send Message
February 13th, 2019

I ordered a size 8 in a pair of clear pumps and they are extremely too small. They aren't even near a size 8 more like a size 6. I was so disappointed... I had to go and find another pair of shoes at the last minute.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

GoJane.com is an Internet retailer of fashion forward apparel for progressive young women.

How do I know I can trust these reviews about GoJane?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about GoJane?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business