• GoJane

GoJane

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Overview

GoJane has a rating of 3.4 stars from 261 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GoJane most frequently mention great quality. GoJane ranks 26th among Shoes sites.

  • Service
    6
  • Value
    6
  • Shipping
    6
  • Quality
    6
9
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How would you rate GoJane?
Top Positive Review

“I have not yet ordered from them, but when my friend...”

Olivia M.
9/23/10

I have not yet ordered from them, but when my friend told me about the site, I decided to check it out. Their prices (particularity for formal dresses) seem very reasonable. They have a nice selection too.

Top Critical Review

“12 dollars shipping in the US for what?”

Henriette M.
5/19/18

Why is the shipping $12 in the United States? It's not expedited and it's not international or fragile so I'm confused. The clothes are decent and even sometimes good, but I would definitely won't be shopping as often just because of the shipping. That's unfortunate since the competitors have the same prices or even lower prices, but the shipping is reasonable. I hope they work that out, especially since they don't include a return label.

Reviews (261)

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customer service (33)
Thumbnail of user sherrainen
1 review
9 helpful votes
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June 1st, 2015

Been ordering from this company so I will say at one point they were great. Since my last transaction I have been given the run around threatened to be blocked from the site because of a PayPal dispute I opened to get a full refund! All this because of an error on their part the item was lost and never received but because they state they didn't get the pkg back they cannot issue a refund! Ok I opened a PayPal dispute and since then I've been threatened by email almost daily so I will escalate my dispute with PayPal and file a complaint with the BBB. I will get my money back by any means! Good luck to anyone who shops there

Thumbnail of user ronis4
1 review
5 helpful votes
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October 22nd, 2015

I ordered a pair of shoes from them they sent a size 7 and a size 10. When I called to let them know they started they were sold out. I wasnt sure how that mattered if they were mismatched. Apparently they sell shoes with different sizes and dont check them before they ship. They then say they can email me when they get more but after conversing longer she states thats something they cant do. When I ask for a refund they say I need to send the shoes nack before I get it. Why? They are mismatch and its an inconvenience to me. So I decide to have them send me another pair and they TRIED to get me to pay shipping. I will NEVER shop with them again. And wouldnt recommend anyone else too either.

Thumbnail of user mariam57
1 review
2 helpful votes
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June 30th, 2013

I shop online very often and this was by far the worst online boutique ever! They do not care about customer satisfaction at all. I was extremely unhappy when my shipment arrived and instead of finding a solution for me, they just made me lose $50 on shipping. Trust me, DO NOT SHOP HERE! You are better off ordering off other online boutiques like Tobi, Saboskirt, Nasty Gal and Lulu's.

Thumbnail of user shameckac
2 reviews
2 helpful votes
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October 15th, 2014

I'm totally satisfied. I ordered a pair of royal blue heels, a skirt and some gold rings. Everything came just the way it looked on the internet. I ordered on the 8th of October and received my goodies on Oct, 14. Delivery could be faster but I wasn't in a rush. Will be visiting ALOT more often to purchase.

Thumbnail of user steffc1
1 review
0 helpful votes
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September 19th, 2019

They are very high, in both heel hight and length. They go aaaall the way up the thigh and are quite tight so if you have thicker thighs- beware!

Love them though- bought them for my hallween costume!

Thumbnail of user cynthiaa8
1 review
1 helpful vote
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February 7th, 2015

Ordered some sandals took them 3weeks to get to me. HORRIBLE customer service. Received the shoes first they were damaged the shoe box was basically destroyed! When I tried the shoes on they didn't fit (I ordered in my size). When I finally received customer service they told me I would have to pay for my own shipping, I said I'm not paying for shipping for something on their part! They gave me a shipping label an told me my card would be charged if the sizing is in the measurements it's supposed to be. My question to this dumb *** company is if I been the same shoe size for the past 10yrs why the H E double hockey sticks would I be wrong! My whole heel and toes completely off the sandals! They charged my card for shipping back, and still have not refunded my money. NEVER order from GoJane.Com

Thumbnail of user erikah42
1 review
0 helpful votes
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June 26th, 2018

I truly lucked up when I found this site. I literally just googled affordable womens clothing and this website popped up. You all were having a sale for 50% off all new items and I racked up! I couldn't believe the prices. I came back soon after and you all had a 50% off ALL shoes sale. Needless to say I need another shoe rack. Thank you soooo much! Everything fit and is of great quality.

Thumbnail of user aishaw
3 reviews
18 helpful votes
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July 31st, 2015

So, where should I start? With the horrible quality of gojane.com knock-off clothing, the cheap materials they use, or their pretty-much non-existent return policy? Let's start and end here: their clothes are NOTHING like the rip-off photos they have on their site. One of their dresses, pictured as a whimsical flowing design that flutters prettily around ones body while keeping one oh-so-cool during hot summer months, was in fact fabricated from some type of thick, tee-shirt styled material that had me sweating like a stuck pig the moment it draped like sheep wool around my body. The other three outfits were just as bad, or worse. DO NOT BUY ANY CLOTHES FROM THEM!

Thumbnail of user emilya57
1 review
1 helpful vote
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February 28th, 2017

Ordered a pair of shoes for an upcoming trip with normal shipping and later decided I would pay for express shipping. Thinking this would be an easy fix I called later the same day I ordered them and was told there was no way to have it expressed shipped and could not cancel my order. Only order from these people if you know for sure you want it and can wait the 2-4 weeks they will take to come in. I am very pissed off and will not be ordering from this site again. Customer service is also trash for this website and all the woman could tell me was that she couldn't do anything and was very rude. THEY DONT LET YOU CANCEL ORDERS. Trash.

Thumbnail of user sharond105
1 review
0 helpful votes
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April 11th, 2017

I purchase the cross strap suede dress in the mauve for my B-day. Let me just say I luv the dress. It fits like a glove holds my curves I luv this dress and cant wait to wear for my bday comeing up... thanks Gojane...

Thumbnail of user brigetted
43 reviews
205 helpful votes
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November 30th, 2014

I'm giving gojane.com a MEH as they're not too Canada-friendly. Whenever they offer free shipping, it's always with no minimum $ for the US. but when they offer free shipping to all the loyal customers in Canada, there's always a catch... minimum order of $80 or $100... alwaaaaaaaaaaaaays. There's neverrrr free shipping for Canada without any stipulations. And their Black Friday/Cyber Monday promo's are the same. There are a ton of major online websites who offer free shipping to Canada without minimums on Black Friday/Cyber Monday. That's why myself and all my online shopper friends have not purchased anything from gojane.com this Black Friday/Cyber Monday. We had a shopping frenzy this Black Friday weekend at other major online sites and got a motherlode.

gojane.com: if you're reading this, i hope you know that placing a minimum of $80 and $100 purchase JUST to achieve free shipping is not a juicy 'deal' too good to pass up. Thanks but i'll pass.

Thumbnail of user nayd1
1 review
1 helpful vote
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October 17th, 2014

I placed my first order Oct. 13 and I just got it today (Oct. 17) which is seriously the fastest shipping I've ever had. What I ordered was a pair of black leggings and some multicolored ones. The black leggings are the BEST I wish I would've known they had a fleece and fuzzy feel I would've order like 4. The boots I ordered were amazing and so were the smokey flats. I LOVE LOVE LOVE Go Jane. I will be spending more money there and recommending them to friend and family (:

Thumbnail of user jasmines43
1 review
0 helpful votes
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March 26th, 2017

The shoes are very comfortable. I love them. They came early and right on time for me going out. Received lots of compliments. The boots are my favorite. Will be ordering again soon.

Thumbnail of user angelc45
1 review
0 helpful votes
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March 25th, 2017

Shoes came extremely fast. I will be shopping more with this website. The shows were exactly what I ordered. Can't wait to wear these for my birthday.

Thumbnail of user yolandas18
2 reviews
0 helpful votes
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April 3rd, 2017

I am very impressed with my shoes love the fit style will order again! My first time ordering from GoJane very reasonable prices are good great quality.

Thumbnail of user lexusb
1 review
0 helpful votes
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February 19th, 2018

Delivered faster than I thought, I am grateful for the fast shipment. Delivered a whole week before my sister birthday and made her extra happy. Thank you

Thumbnail of user teleithad
1 review
0 helpful votes
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April 17th, 2017

My shoes arrived just as they said. Everything was to my liking. I'm a frequent shopper, and already looking for new things to purchase from their website!

Thumbnail of user alyssaw1
1 review
2 helpful votes
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October 1st, 2013

ONE OF THE BEST BOUTIQUES I'VE SHOPPED AT.
I'm just so excited about the items I received yesterday. (Black jumpsuit with hood, and Red faux leather midi dress)
I don't know about all those negative comments below but I've been ordering from GoJane for several years and I have never had a bad experience with them. My items always arrive on time and they are always as they say they are. I recently ordered a black jumpsuit with a hood and it was everything and more than what I expected. Don't let these (-) comments discourage you, experience it for yourself and I'm sure you wont be disappointed

Thumbnail of user ashleys104
1 review
4 helpful votes
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October 1st, 2015

Your website... it let me look at the booties for a few minutes then just froze and after many attempts to renavigate I couldn't get it to work. And my computer connection and speed is on point so it wasn't that. Just a little bummed. Planned to buy like four pairs. Won't now. Should def look into that. #missedopportunity

Thumbnail of user ginap24
1 review
4 helpful votes
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July 29th, 2016

I needed white outfits for my upcoming bachlorette weekend so I ordered a pair of nude beautiful shoes and two white outfits. One was flowy and pretty and one was a crop top and pencil skirt. Looked great on the site but when I receieved it it was completed oppposite of that. While I love the shoes! The clothing has horrible quality, it was t shirt material and see through. Where am I wearing this? Lol. Horrible that they even send you this stuff when you pay good money for it. I will never order clothing from them again.

Thumbnail of user medonnao
1 review
2 helpful votes
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July 4th, 2013

I ordered a pair of shoes and they sent the wrong size. When I call the company, they told me that returns and exchanges are handled only through email, but gojane.com does not respond to emails.DO NOT MAKE THE SAME MISTAKE I MADE! STAY AWAY FROM THESE PEOPLE!

Thumbnail of user shelleya11
1 review
0 helpful votes
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March 23rd, 2017

I google'd reviews and they were all good. Then I placed an order $180 worth & read reviews again. This tiem they were all bad. I was so nervous I wouldn't receive my items because i've been scammed before on fairyseason.com. Happy to say everyting arrived 7days earlier then expected and LOVED everything. Just have to return two items.

Thumbnail of user patriciab183
1 review
0 helpful votes
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April 2nd, 2017

Been shopping with gojane for years satisfied with every purchase and shipping has improved significantly fast and on time. Prices are very reasonable as well

Thumbnail of user breaunac1
1 review
0 helpful votes
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July 18th, 2020

First time purchasing from GoJane and I will be ordering regularly from now on. Everything is great, good quality shoes, package came on time, very happy customer!

Thumbnail of user carlaf14
31 reviews
66 helpful votes
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December 30th, 2016

I've always enjoyed shopping at GoJane - an amazing assortment of hip styles at very affordable prices.

The only 'down side' is the variability of sizing on items -

Shoes are generally 'true to size'

Garments - not so much. I'm a size 12-14 with a 'long torso' - and when I order a 'Large' it's a crapshoot, particularly in BodyCon styles like leotards or bodyshirts.

As an example, in my most recent order of four different styles, all ordered in size 'Large', two fit beautifully and two were waaay too small.

Luckily it is easy to return items to GoJane (or I wouldn't order from them at all) but it would certainly be nice if there were a more standard sizing between various items.

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About the business

GoJane.com is an Internet retailer of fashion forward apparel for progressive young women.

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