• GoJane

GoJane

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Overview

GoJane has a rating of 3.4 stars from 261 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GoJane most frequently mention great quality. GoJane ranks 26th among Shoes sites.

  • Service
    6
  • Value
    6
  • Shipping
    6
  • Quality
    6
9
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How would you rate GoJane?
Top Positive Review

“I have not yet ordered from them, but when my friend...”

Olivia M.
9/23/10

I have not yet ordered from them, but when my friend told me about the site, I decided to check it out. Their prices (particularity for formal dresses) seem very reasonable. They have a nice selection too.

Top Critical Review

“12 dollars shipping in the US for what?”

Henriette M.
5/19/18

Why is the shipping $12 in the United States? It's not expedited and it's not international or fragile so I'm confused. The clothes are decent and even sometimes good, but I would definitely won't be shopping as often just because of the shipping. That's unfortunate since the competitors have the same prices or even lower prices, but the shipping is reasonable. I hope they work that out, especially since they don't include a return label.

Reviews (261)

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customer service (33)
Thumbnail of user maryg150
1 review
2 helpful votes
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May 3rd, 2016

I ordered a pair of flowered heels 3 days ago and they came today! Fast shipping and they fit like a glove! Excellent service! Absolutely beautiful product! Highly recommend!

Thumbnail of user samaras5
1 review
0 helpful votes
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February 7th, 2018

I loved my order! Very impressed how fast it came and you guys never disappoint me! Fits and looks amazing. True to size and looks exactly the same online! Ill be back to order some more pieces!

Thumbnail of user destineem
1 review
15 helpful votes
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December 5th, 2015

I was very scared about ordering from here at first after reading customer reviews but I thought I should at least try it. That left me to say, I'm VERY upset with this website & I will not be shopping here ever again. I paid for 'Standard US' shipping which was an extra $9.00 to my order. I placed my order on November 28,2015 so I was told it would be here by Friday (December 4,2015) & IT WAS NOT. I don't get what was the point in me paying for faster shipping for it to not be here. I tracked my order on USPS & it says it's still in California, no where near Georgia! DO NOT ORDER FROM HERE!

Thumbnail of user alexs105
1 review
4 helpful votes
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January 15th, 2014

I recently ordered a pair of boots and after having them for less than 30 days, the heel is completely split down the middle (I discovered that the heels were hollow to begin with after they split) and the shoes are incompatible for wear. I expressed my dissatisfaction and they told me that I could only have store credit since I've already worn the shoes. I didn't particularly want store credit to buy more items that would last less than a month so I wrote them a review accentuating my dissatisfaction. They insisted that they couldn't do anything but give store credit although they did give me a 50% discount off my order. Although many people on here suggested that they experienced bad customer service, the customer service I received was quite good. The quality of their shoes (and probably clothes) is very, very cheap and unless something is on sale, way over priced. Anything bought (especially shoes) can not be used every day and we'll see how their clothes hold up. The site gets one star for quality but I decided to give them two stars because the customer service I experienced was quite good.

Thumbnail of user alexish40
1 review
0 helpful votes
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April 16th, 2017

Package was delivered as expected and I was very satisfied with the quality of my items! The shoes were beautiful and fit perfect. Can't wait to wear them!

Thumbnail of user laurap174
1 review
0 helpful votes
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February 18th, 2018

Gojane has a really unique style of clothing. Even though I ordered the wrong size heels. I would suggest adding a shoe size chart, not all shoes are the same. Overall, excellent!

Thumbnail of user nicoleb141
1 review
0 helpful votes
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March 27th, 2017

This dress fits something amazing! Delivery was fairly quickly. I'm a short (5'2) curvy girl like a size 11/12 An this dress fits perfect. Stretches well and made out of great material

Thumbnail of user lupitab
2 reviews
16 helpful votes
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September 21st, 2015

Photos of there ítems are DECEIVING. I was told that from thousand of costumers I'm the first complain about this and the horrible quality of the shoes. Then check on line and they have a 2.8 out of 5 review score. Call back and it seams that the amount of complains for the number of costumers are not to worry about... Costumer Service Horrible! Talk with Stephanie Lead Representative at costumer service. The worst, I have to pay to return the very low quality items that were portrait in the website photos differently! Now I know why they don't pay for returns! DO NOT BUY FROM THIS COMPANY

Thumbnail of user alexas3
1 review
3 helpful votes
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July 4th, 2013

I placed an order over a week ago - never heard anything back from the company - no shipping status - no backorder - no nothing. Their phone number is a voice mail - leave message and they will call back - they do not respond to emails. POOR CUSTOMER SERVICE. Do not order from this company.

Thumbnail of user pinkp16
2 reviews
1 helpful vote
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June 13th, 2018

I love GoJane I have been a loyal customer for years... and they have the best sales you can find... I tell all my friends and family when they need something to wear just get it from GoJane

Thumbnail of user nicka22
3 reviews
6 helpful votes
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May 17th, 2013

I was going to buy from them but the i found all of the same product on amiclubwear.com for half the price. Really everything they have AMI has for less.

Thumbnail of user maryr80
1 review
2 helpful votes
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February 20th, 2015

I usually did not have any problems with them but I have had to return damaged merchandise to ups which takes time and gas. Then I had less than ten days to get the item back to ups. They need to check merchandise before they send it out. It's not fair to order merchandise and receive broken earrings and marked up shoes, and this happened to me more than once. I mean everyone is entitled to one or two mistakes BUT THEY ARE STARTING TO ADD UP THAT IS WHY I SAY GO JANE NEEDS TO CHANGE OR GO AWAY!

Thumbnail of user julied118
4 reviews
3 helpful votes
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September 30th, 2017

Horrible customer service and cheap clothing. GoJane has one waaaay downhill sending damaged clothing, cheap fabric, irregular and wrong sizing, items do not match pic or description or pictures. "Customer Service" refuses to help and gives you a runaround. BEWARE LADIES THEIR CLOTHING IS JUNK NOW AND CUSTOMER SERVICE MATCHES.

Thumbnail of user sexys4
1 review
0 helpful votes
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February 8th, 2018

The styles are Amazing. I get stares and compliments everywhere I go!

The Ladies at work call me the Shoe Diva... I am always excited when my package arrives!

Thumbnail of user abigailb6
3 reviews
1 helpful vote
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May 31st, 2015

I can't help but say Gojane has made me satisfied since the first time I discovered the website. Their clothes are amazing you get it OnTime and they fit just the way you expect them to, I love gojane and thanks for the "Wax Strips" and the "Bijore heating Max" you guys are wonderful I love everything I've ever ordered over the past year and now

Thumbnail of user toodiee
1 review
2 helpful votes
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September 8th, 2015

Said free shipping for Labor Day Weekend and I was charged for shipping, emailed and called them about the charge, item was still shipped out and was told it was only free on Friday and Monday but not the day I ordered on Saturday. And hung-up VERY RUDE! Will never refer or order from them again

Thumbnail of user keishas10
1 review
3 helpful votes
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August 26th, 2017

I've ordered a pair of sandals on July 11th & it is now August 26th and have yet to receive my package. I sent an email about not receiving my order, and they simply apologized and said they're going to work on tracking my order down because the computer says that I received my purchase... LIES! They know they never sent my merchandise... DO NOT BUY ANYTHING FROM THIS COMPANY!

Thumbnail of user ariannag1
2 reviews
4 helpful votes
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October 20th, 2015

Never have I regret it using this site. The standard shipping is within 5-7 days for real and the shoes and clothes are awesome quality. Love this site!

Thumbnail of user kristinas33
2 reviews
10 helpful votes
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November 2nd, 2015

I purchased a few items and was a little skeptical because the prices were so reasonable but everything was perfect. Sizes were true and the quality was good. I'll definitely shop their site again!

Thumbnail of user ruthk77
1 review
0 helpful votes
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July 16th, 2019

I ordered 5 sneakers for my siblings and I and the results were massive. The size was is on point. Trust me. Go jane never disappoint. This is my second time ordering sneakers here.

Thumbnail of user hw52
1 review
1 helpful vote
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July 11th, 2018

I actually like GoJane, but I usually don't have to return something. They won't pay for shipping to return the item. They will send the new item out for free, but they also won't honor any coupons or codes with the exchange, EVEN IF IT'S ALREADY APPLIED ON THE WEBSITE. It's unlikely I will order from them again after this. I don't know many places that will make you pay to return an item that doesn't fit.

Thumbnail of user kathrineg
1 review
3 helpful votes
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July 4th, 2013

THE WORST CUSTOMER SERVICE EVER! STAY AWAY FROM THIS SITE! Save your money or order from someone different. I ordered a dress, they took the money and haven't heard a word from them nor did I receive the dress.

Thumbnail of user libbyj7
1 review
0 helpful votes
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December 5th, 2018

The boots are just like in the picture on your website. I like that most shoes comes in different colors. The order came quick too. I will order from GoJane again for sure.

Thumbnail of user leahg34
1 review
0 helpful votes
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August 17th, 2017

None of go Janes shoes are true to size. I usually wear a size 9 1/2 and I bought a shoe in size 10 and another in an 11 just to be safe and they were both wayyyyy to small. So disappointed because they were super cute shoes. DONT WASTE YOUR MONEY!

Thumbnail of user tiffanem
2 reviews
0 helpful votes
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June 28th, 2018

I got my shoes on time and they are exactly what I ordered. They fit perfectly. Every time I order from them I am never disappointed. Love this website...

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About the business

GoJane.com is an Internet retailer of fashion forward apparel for progressive young women.

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