• GoJane

GoJane

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Overview

GoJane has a rating of 3.4 stars from 261 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GoJane most frequently mention great quality. GoJane ranks 26th among Shoes sites.

  • Service
    6
  • Value
    6
  • Shipping
    6
  • Quality
    6
9
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How would you rate GoJane?
Top Positive Review

“I have not yet ordered from them, but when my friend...”

Olivia M.
9/23/10

I have not yet ordered from them, but when my friend told me about the site, I decided to check it out. Their prices (particularity for formal dresses) seem very reasonable. They have a nice selection too.

Top Critical Review

“12 dollars shipping in the US for what?”

Henriette M.
5/19/18

Why is the shipping $12 in the United States? It's not expedited and it's not international or fragile so I'm confused. The clothes are decent and even sometimes good, but I would definitely won't be shopping as often just because of the shipping. That's unfortunate since the competitors have the same prices or even lower prices, but the shipping is reasonable. I hope they work that out, especially since they don't include a return label.

Reviews (261)

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customer service (33)
Thumbnail of user brittanys17
4 reviews
23 helpful votes
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August 28th, 2014

This review is based on shoes only since this is all that I've ever purchased on this site. Basically, you get way you pay for. The prices on this site aren't dirt cheap, but they're cheaper than most. Why? Because the quality isn't that great. Some flats that I've purchased were really thin material it felt like it could break at any second. Heels were definitely not comfortable. Boots were okay, not painful. If you don't mind your feet smelling and slightly hurting sometimes then go for this site.

Thumbnail of user jacquelineb69
1 review
1 helpful vote
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May 3rd, 2018

These plastic paper light earrings could have cost less. The quality is not worth 15 dollars! I could have went to Express for something nicer. They look cheap in person and expensive online. If shipping wasn't so much I would send it back for a refund. Spend 15 dollars on something of better quality!

Thumbnail of user ryanq4
1 review
2 helpful votes
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March 10th, 2018

Overall Im not pleased with the shipment process or the items that I received. Which that I wouldve known that GoJane does not offer free returns. I will more then likely never order from this site again.

Thumbnail of user christinef24
2 reviews
18 helpful votes
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March 25th, 2016

I've browsed GoJane for a decade and finally decided to purchase a couple of pairs of shoes. They shipped fairly quick, it took a week to get them from time of order. The quality was as expected and no different than what I saw online. The sizes seem just a tad off but not so much that they don't fit. Overall satisfied and would order again.

Thumbnail of user sueh48
5 reviews
8 helpful votes
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February 9th, 2016

Shipping wise - As I'm in Singapore, it took quite a while to reach. Say about 3 weeks? Perhaps it will be faster if within the States.

Quality - The maxi dresses I bought were quite comfortable and material is good.

And yes, I will definitely order from them but only if I can find something that I can wear. Warning! Their dresses are super sexy.

Thumbnail of user layshawnas
1 review
9 helpful votes
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June 23rd, 2015

This $#*!ing place deserves -1 stars from me. I placed an order for over 100 dollars, with 5 purchases and these stupid idiots left my big $#*! package outside for someone to steal. I needed my $#*! for vacation and they told me I had to wait 8 business days for a resolution. How $#*!ing disgusting! Don't ever shop here EVER

Thumbnail of user signeg
3 reviews
0 helpful votes
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June 24th, 2015

I definitely enjoy getting shoes on sale at GoJane although the quality can be hit or miss sometimes. I've had a couple pairs that haven't really stood up at the test of time but for what we are using the items for I don't mind. I'm not looking for items that will last forever, just cute ones that last for a little while!

Thumbnail of user renatag1
2 reviews
5 helpful votes
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June 23rd, 2014

I ordered a pair of shoes on a Sunday night and got them the next Thursday although I only paid for standard shipping (which still cost me $12).
The sandals are really cute and are super comfortable. Paid only $22 which explains the poor quality. Heels are made of plastic and is therefore very light. You can't really see it when you're wearing them though.

All in all, cute shoes for cheap and fast delivery!

Thumbnail of user mollys15
1 review
3 helpful votes
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August 28th, 2015

Before online shopping via Go Jane I did my online research and found that a lot of customers were unhappy with their product or delivery time however, despite the mixed reviews I decided why not try and I am very pleased with the overall service.My package took 2 days to arrive to Canada, Toronto. The online assistant even provided me a $10 off code which was so helpful. The clothes were just as described, the fitting was great, condition was good. Go Jane offers new clothes everyday and has reasonable to cheap clothing. Overall, I am glad I took the 'risk' because it was worth it.

If you have any questions about my experience you can follow and ask me on Instagram@ flirtbyaccident

Thumbnail of user marinaa3
4 reviews
7 helpful votes
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August 27th, 2011

Very good site. I live in cyprus and have ordered a couple of times from them and products came as described within 2-3weeks (considering overseas this is reasonable). Also the customer service is great and they answer any concerns you may have. Recommended...

Thumbnail of user staciep18
1 review
3 helpful votes
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June 28th, 2020

The shoes from this brand are for people with very skinny, narrow feet, point blank. I think these items are centered around a specific demographic since they are all made in China... I made a good purchase of slippers which are great honesty but would have returned the other two failed shoes I bought, but the shipping fees are NOT worth it. I think it is of poor taste that they do not provide a reduced price for a shipping label they could send you via email (like Forever21 does for example) when you need to make a return/exchange. This alone let's you know the integrity and caliber of the company greedy and no sense of customer service or desire for brand loyalty due to their own cheapness. I will be deleting my account and unsubscribing from all emails from this company because I consider them a rip off at this point.

Thumbnail of user valeriej28
1 review
2 helpful votes
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April 25th, 2017

First of if you leave outside of the US do not purchase from this company, they would mess up your shipping then try to blame it on your government, when you try to return the parcel they would charge you a refusal fee. Customer service was extremely rude and shady,!

Thumbnail of user anonymousa42
1 review
2 helpful votes
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September 17th, 2015

GoJane is a good store, however, it is unfortunate that they trust Ontrac as their shipping carrier. I've been a loyal customer and this is the first time this happened to me. I regretted not reading the reviews about Ontrac. When I went on Ontrac's website to track my package, it stated that my item was delivered at the front door, but I didn't get anything! That was when I researched about the company and to my surprise it was quite common to not receive the product either on time or at all, which really means that the company is really sketchy. Good thing, GoJane will be taking care of my order by doing an 8 day investigation. By then, they will change my shipper to another carrier such as UPS to prevent the same problem from happening. This has made me become more aware and cautious when I make an order on GoJane, and I'm not sure if I'll be able to order through GoJane anymore if Ontrac stays as their shipper.

Thumbnail of user nellyf1
1 review
18 helpful votes
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October 8th, 2015

The fees aren't something I generally care about but it's dishonest to not be up front about it... Twice now this has happened. The shipment arrives and the delivery man asks for 50 bucks we I was told the standard would be 20. Again, it's not really about the money, it's just that if my order is going to be 106 dollars more than whatever I already paid, you should at least give me a heads up at the check out. I tried to give it a second chance -- benefit of the doubt and all that -- but this will be the last gojane purchase I'll be making

Thumbnail of user mistye
2 reviews
8 helpful votes
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January 14th, 2011

I have ordered from this site a couple times, the prices are great and they have almost everything in different colors. The only thing I don't like is that the shipping is pretty slow (about 2-3 weeks.)

Thumbnail of user valeriem123
1 review
0 helpful votes
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June 22nd, 2018

I couldn't wait to try on my items when they arrived! To say that I am pleased is an understatement. I love every piece. The color and style are exactly as pictured on the website! I was worried about the size being off, but it all fits perfectly! Just in time for my vacation.

Thumbnail of user pahthaic
2 reviews
5 helpful votes
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August 8th, 2011

I LOVE shopping on GoJane. I've ordered there continuously... my first time I ordered they were out of stock on an item but the representatives were really nice and they kept my credit on file.

I am signed up for daily specials & when things go on sale they are so cheap!
Only thing about sales are sizings of course nothing new.

Wish they had special shipping to canada too & not only the U.S.
:P

Thumbnail of user diamonda7
1 review
5 helpful votes
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May 7th, 2019

I ordered couple shoes for my trip and only one pair didn't fit and was too small and I went a size up. It was a pair of black wedges I also paid couple days ago to send them back for refund on my debit card. Overall I have been satisfied with the cute clothes and shoes GoJane sells.

Thumbnail of user latriceh1
1 review
0 helpful votes
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December 18th, 2018

My order was delivered exactly how it was stated, and I loved i was able to track the package the entire time.
This was very smooth easy transaction with purchasing the shoes, I'm just dissapointed my shoes are too small lol but I will be ordering again from this site just make sure certain shoes you definitely need bigger size at least one up than your regular size

Thumbnail of user viviann24
1 review
1 helpful vote
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March 16th, 2016

Worst online store ever. Don't waste your money especially if you're trying to do an express shipping. The sizing wasn't great. HAD TO pay for shipping to exchange two items, when I already paid to ship it to Canada. Plus I can never call these guys.

Thumbnail of user tiffanys72
1 review
2 helpful votes
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November 29th, 2016

I have ordered several times from go jane. A loyal customer. However this last time, I placed an order and forgot the "y" in yahoo.com so I never received a confirmation. It was a holiday weekend so charges didnt post to my account for several days. I replaced the exact order and the next day received the old order. They would not credit me nor give me a free shipping credit to send the items back as an exception. They were very nonchalant, unapologetic and cold. I will never buy from them again.

Thumbnail of user tanoyab
1 review
11 helpful votes
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December 21st, 2015

I paid $24 for 2 day shipping and my items were 3 days late. When I called them to complain they basically said oh well. On their site it says 2 day shipping and overnight shipping is garunteed it isn't. I used to shop with them at least every week. They lost a customer. There's way to many other online stores that sell the better things than they do and who have better shipping times and better prices.

Thumbnail of user ariellel
3 reviews
4 helpful votes
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September 19th, 2013

I ordered the strappy faux leather heels from this website, mostly because they looked like what rihanna designed for river island except it was only $20! I was anticipating it to take a long time to get shipped to me, but i got it a LOT faster than i expected AND i love the shoes! Was really hesitant to order from this site because of the bad reviews, but my experience was great. So ya. 10/10 would definitely recommend (:

Thumbnail of user kellym51
1 review
3 helpful votes
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July 3rd, 2013

I ordered a light blue dress from this site, and i didn't even receive the dress. They said we had to wait another month for the dress and it still didn't show up, so my mum asked for her money back, and she still hasn't got it. And know they just keep adding the time. And its now been 5 months since we ordered the dress! This website is a total rip-off!

Thumbnail of user brittanyb13
1 review
3 helpful votes
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June 5th, 2014

This is my second time ordering from them. The first time I received a defective show which I returned after making them pay for the return shipping since it was their fault. This time I bought shoes and clothes. Once again the shies a defective (dis colored) and the skirts and shirts are extremely thin and see through, you can even see the tag of the skirt when I put it on. One skirt was black and the other white. After chatting with an online representative and sending her photos of the items, she told me she saw no issues with the items and I could return then as long as I paid for shipping, then disconnected the conversation. I didn't even have a chance to respond back! I refuse to pay for shipping with their terrible terrible clothing quality. Their items feel cheap.

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GoJane.com is an Internet retailer of fashion forward apparel for progressive young women.

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