Goldcar Spain

I've booked with Goldcar Malaga Airport via Opodo, purchasing an insurance with Axa. At the Goldcar desk, I was told I had only paid a part of the Axa insurance, and that a reminder had to be paid, otherwise it would be invalid. I showed him the paperwork where it said it was paid in full and no additional payment required at desk, and he said that is how it works with Opodo (he was saying the same to every other customer regardless who they had booked with). I knew he was trying to sell me additional insurance (for over 500 euros) but he was adamant that wasn't the case, it was the reminder of my Axa insurance. After I rejected to pay anything else for 3 times, then he moved on and wanted to charge me a deposit of 2,000 euros. I showed him the contract with Opodo where it says 1,500, but he said he did not care what it said, it was 2k or no car. The balance of my card is not that high, so I could not pay. I call Opodo and they wanted to speak with the guy, but he refused. Opodo asked me to tell him they were in a breach of T&Cs and they had to accept the 1,500 deposit, but they said no. The Opodo guy was even more shocked than me, and asked me to rent with another company, assuring me that they will refund me the additional cost, making Goldcar liable and presenting a formal complaint against them. I rely this info to Goldcar, and they said they did not care. The Opodo advisor could not believe it, and he was brilliant. Goldcar on the other hand are thieves, lying to the customer face and trying to make you pay for unnecessary stuff, plus breaching the contract they had with Opodo. There were multiple other customers in the same situation, and they kept saying the same lies without showing any remorse. Horrible people. I lost 4 hours because of this. Never book with Goldcar.

I'm spanish, I speak the language and they still found a way to scam my mother and grandma. The lady working at the reception was trying to convince my mother to pay more than 1000€ without any reason. My sister had previously rented a car there and knew it wasn't necessary and when I told her not to get it the lady started mistreating me by saying I'm no one to give my opinion. When we refused to get the car she asked "what are you guys still doing here?" and gave us dirty looks. Keep in mind my mother was very respectful at all times even if the lady was constantly disrespecting her for not wanting to be scammed. AVOID THIS PLACE, AS A SPANIARD I'M WARNING YOU!

Desde el 7 de agosto que el coche fue devuelto en el aeropuerto de Granada. El agente que ya nos saco unos 500 euros entre el seguro y el hecho de devolver el coche en otro sitio...nos aseguro que la devolución se hara en 3 semanas. Hasta hoy en dia nada?
Me estoy preparando para lleverles a juicio porque esta gentuza tiene que despertarse...

Website is absolutely terrible needs a overhaul constantly errors I am in Ireland will only let me select uk with sterling prices set up an account & saved password to my i phone tells me no such account & not correct password numerous attempts just gave up in the end want more customers sort your website out

When I collected the car virtually every panel had damage so impossible to completely check.On return there was nobody available to check so I left the keys in the drop box.I was subsequently sent a damage report which showed a minor mark which looks like a dirt mark on one of the very few panels that was not damaged.I was also invoiced for 126.62 for the damage which is an absolute joke.I then received another invoice with an additional charge of 41.32 administration charge a total of 167.94
From review sites Goldcar appear to be crooked in their actions even though their website shows a very high approval rating.I have rented from Goldcar regularly for 18 years and when I have caused damage I have gladly accepted responsibility.
Needless to say I will never use the company again and will spread the word amongst all the organisations I am involved with in Spain as well as review sites.
I now understand why the queues at the counter in Alicante are a lot shorter than they used to be.

Rented a car from Gold car at Malaga airport.
I'd Prepaid for the rental but they asked for a deposit at the airport. I gave them my credit card and entered my PIN.
On my return to the UK, discovered I'd been charged nearly £200 for insurance which I neither requested or needed. I contacted their customer service but received no helpful reply. I was either ignored or told nothing they could do. Complete and utter robbers.
If u book with them, they will rip you off too! You have been warned!

I went with gold car to save the hassle of going by bus… in the end the car was double the hassle. Even though I paid for full insurance, gold car took a £1000 deposit from me. The car they gave me over heated after one hour or driving… my four hour drive took six because of all the stops. They changed the car for me at my destination which took two hours - but at least I had a functioning car for the return journey. Now they won't give me my deposit back until the garage checks the car that overheated. As if it's my fault they gave me a broken car…
The customer service has been terrible. I've been told to email my complaint and got an automated response that they aim to reply to complaints in 14 days
Appalling service
Don't use

AVOID AVOID AVOID
Use Sixt or Europcar instead!
Horrendous experience with Goldcar Barcelona.
The car was dinted and scratched on every panel so I took a video before taking it. The Windscreen was filthy on the inside - So bad Infact I asked the Goldcar rep for for cleaner and paper towel and I cleaned it myself.
After that everything is fine until we were late getting to drop the car off due to some incident on the AP-7
We decided to drop the car with only 1/4 tank fuel rather than miss the flight. Normally other companies just over charge the fuel but not Goldcar … Oh no they over charge the fuel then add a €50- penalty then add €36- to remove a bottle of water we left in the car.
They email you from a no reply email so you cannot argue it! Contract number: *******
Tim Snowden UK

Rent with Goldcar in Europe at your own risk. Beware of the small print. They charge up to 150 for 'special clean' I returned car with beach dust. Car was inspected told all good to find my CC hit with two 50 charges. One apparently incorrect charge the other to clean dust! Their answer you agreed to the T&C's
Dust does not need a 'special clean'

Never trust this company! Gold only in pocket of these thievish company!
Car they gave me had an accident: bumper falling apart, no cooling system in engine, no AC, no water apparently. It was scaring no get stuck with it.
Especially not clear what kind of company could put drivers into risk of accident giving car like this.
Few days after I exchanged the vehicle making all around photos,
And guess what, when I eventually returned it back, guy found some nano scratches underneath the bumper,
" I don't care about your photos" he said. Please pay 500 euro now or I don't return your deposit and you miss your flight.
After he fabricated report, signed it. As I did some damage to car, which I did not.
So now I have false charges to my credit card and surely got NO my deposit back.
Please whoever you see - warn to never come to these criminal.

After returning the car to their Bodrum Airport office they decided that a "special" cleaning was necessary. Usually this is 250 TL in Turkey, but Goldcar took 1500 TL, outrageous.
Also my rental agreement stated a maximum amount for special cleaning 720 TL, so they took 780 TL extra, robbery!
Complaints to Goldcar did not work, they are simply not replying.

Avoid those scammers at all cost!

The Shift Lead Woman on Friday Evening 19.5.2023 at Malaga Airport was crazy! Rude behavior against customers who pay her income day by day! Telling us to not talk to her and showing us her open hand like a psycho! If this woman dont want to work, she should stay home! If she dont want solve customer problems then she should change the work! This is piece of $#*! behavior and belongs to the streets and not where people pay thousands every day!

I've rent a car in Istanbul airport and after returning the car I received many credit card deduction messages without any explanation and after long trail of emails and complaints to goldcar customer service they told me it's toll service without any details of this charge
They charged me toll service an amount more than the rent cost itself in 10 days

Wow! These are out and out crooks!
I booked the car through Booking.com for 8 days car hire from Lisbon Airport, and also took up their insurance policy. Good price, so far so good.
When I picked up the car, I felt there was something off, they tried to sell me their own insurance (not sure of legality of multiple insurances) but politely declined. I allowed their hefty deposit to be held on my credit card, but my suspensions made me take photos and generally be super vigilant of the car. When I returned the car, with full tank, and in identical condition as picked up, the inspection seemed to go well and car was accepted in good condition. I was asked to sign a digital form that also showed there were no problems. I was told the receipt would be emailed.
No email arrived and £182 taken from deposit with no explanation.
Booking.com are looking into this, but have not communicated with me at all.
So, I decided to use live chat with Goldcar (4 hours later) and was told there was a problem with the wheels. I have photographs to prove car was in good condition and have insurance to cover any damage. But Goldcar are unscrupulous and dishonest.
Please make sure if you're using them to have as much evidence as possible, photographs of car, petrol receipt and take a picture of tablet with your return form, as you won't get a copy on email and it can be altered to support their story after you sign it.
The money stolen from me is more than the cost of hire and insurance for 8 days.
I'd strongly recommend not to use Goldcar, but make sure you're covered if you do.

FOOLS GOLD?
I did not want to pay for Super Relax insurance cover

Arrived at Malaga airport to collect a pre paid hire car inc basic insurance cover the assistant informed me my credit card was blocked as I tried to secure a deposit of 1500 euros payable if you want to avoid there expensive insurance cover.
They then informed me my 2 debit cards were blocked as I tried to pay deposit by debit card and there would also be a charge of 400 euros would be to take deposit and return deposit if cards were not blocked.
The only other alternative was to pay an extra 280 Euros for the super relax insurance cover that I did not want and guess what? My cards magically worked for them to take payment.
This company will sell you a hire vehicle at a cheap price then when you arrive to collect they will rip you off
PLEASE READ OTHER RENTERS REVIEWS AND DO NOT BOOK A HIRE CAR WITH THIS COMPANY
THERE PROFESSIONAL SCAMMERS

Its scum. Take deposit for full tank. Disnt send it back with full tank returned. Charge additional 50€ after i return car from my card without any explanation or even answer on my emails.

We rented a car in Goldcar rental company at Sevilla airport. Pick up process was easy and fast. There was no problems when I told that I'm going to go to Portugal (I was informed that there I need to buy additional insurance - 8 euro per day). I rejected all other insurance options. Car was almost new in very good condition. No problems with rented car during whole rental period. Return was also fast and without any problems.

Problems started when I did not received back my deposit. When I did not receive deposit in 30 days I tried to contact GOLDCAR in that matter. The only option is email (no phone or chat is available). After couple of days I received information that GOLDCAR is fastest company in giving deposit back (!SIC!) and there were problems with processing my credit card (I was not informed about it at all). I received ink to form I needed to fill in. It turned out that I'll receive back less than half of my deposit.

It took a month (and around 10 emails) tho get clarity why I did not get my full deposit. It turned out that during contract signature person at the office included extra costs insurances that I was not informed about (and full contract was not shown to me).

In total I paid 3 times more for rental comparing to price I paid when booking reservation.

Some lessons learned:
- demand showing full contract at the office (bare in mind that contract is only in Spanish - no English version)
- demand showing all costs and deposit details before signing.
- if you are asked for fairly small amount of deposit (200 euro for 3 days in my case) - it means that you have additional insurance included and you will need to pay for it.

I rarely do reviews but this one was a robbery and I want to share. It ruined my whole vacation, I hope it will help someone fall for the same trap.
I booked a car through rentalcars. Total rent prepaid £101.27. This included full insurance from the rentalcars website. When I arrived I was told my full insurance was not full insurance, just a refund on eventual claims and they wanted £1000 deposit. If I didn't want to block the money on my card and have little left for holidays, I needed to pay extra EUR 62. I is 11PM and I am tired. I pay. To this, it was added EUR 33 for the late time of pick up. This was another surprise. Really? I indicated it when I booked, no mention of the extra pay. It is 11Pm and I tired, I pay. So I go and check for the car. The car is not there. 55 minutes later, unanswered phone calls all over the world, the desk closed, I take a taxi and go to the hotel. I take a taxi back next day. They apologized. Surely the car was there but not in the part. Just outside. They apologize for not telling, but no refund. So the from a total of £101 please add 129.73 EUR of tax, late pick up, extra insurance, +46 EUR of taxi from and to the airport + stressful phone calls all over the world for assistance. It was more than a robbery to me. It was a whole holiday ruined.

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Unfortunately, I probably have a deal with a company of thieves who offer car rental through rentalcar.com and then find all kinds of ways to steal your money.
First when I arrived at the booth I was "informed" that the deductible for theft was 2500 euros and if the event happened in Naples 3500 euros.
When I presented them the agreement with rentalcars stating that participation is only 1600 euros "let me know that it doesn't interest them and these are their terms" [luckily the car was not stolen]
In addition, they would not accept my driver's license on the grounds that "I need an international license", with no choice, I had to pay 62.5 euros to register another driver who was with me and had such a license.
Obviously I did in the Ministry of Transport, it turned out that there is a treaty between Israel and Italy and no international license is required.
When I returned the vehicle the tank was full, perhaps less than a liter or two consumed from the gas station in the city until arrival at the field, for the above I was unknowingly charged at 12 euros and 50 euros "handling fee"
Yesterday I received a letter from them intending to charge me 55 euros "handling fee" for the fact that they forwarded my details to her towns for a parking report sent to them. [The report I will demand to pay separately]
My attempts to get into their email while introducing the contract tax go up.

They overcharged me, even is I show the guy in the office that I suppose to pay a smaller amount. This ic my experience with goldcar.

No alquilen en GolCar!
Si pudiera dejar cero estrellas lo haría.
Los precios bajos es una carnada para entrar en la trampa, ya que luego al entregar el coche, vienen otros cobros inesperados.

En mi caso particular, entregué el coche lavado, y por unos pelos de perro que quedaron en el maletero, me cobraron 150 Euros por "Limpieza-Grave"

Por otro lado, alquilé por tres meses, pero al mes tuve un problema y quice devolver el auto, y por temas contractuales, GoldCar no devuelve ninguna parte del dinero.

GoldCar, NO es una empresa que se obsesiona por entregar un buen servicio al cliente, por el contrario, busca cómo explotar a sus clientes con cobros irrisorios como el que mencioné anteriormente.

At the counter I began to be suspicious because of their long discussions with a British couple. So I photographed my car in their parking stall when I returned it early morning before they opened. They still charged me for damage, sending a photo of the fender on which I could not see any damage other than two 2 mm nicks at the base of the fender, possibly from a pebble on the road. I hardly drove the car; I am sure it is not from my rental. Charge is 100 euros. How many people before me have they charged for the same nick? Read the multiple negative reviews on Goldcar.

Rented a car at Alicante airport.

We checked the car at the beginning with a fine tooth comb. It had lots of damage and scratches. Checked against the diagram they provide and they had left out a large scratch that hadn't been marked up, so I made them update the diagram.

We returned it a week later. They refused to check the car over immediately and made us give the keys. We have a flight to get so we don't have time to wait around.
I checked the car again, and there was NO new damage.

3 hours later they email me and have taken £140 from our card.
They have alleged that we are responsible for damage to the bonnet.
They attached a photo which shows a line of dust. NOT a scratch at all!

1 - refused to check the car in front of me when I returned it

2 - How is it ok to charge someone £140, without any repair quote, invoice or real evidence of damage?

We didn't take out Goldcar's insurance as we have our own insurance. They take advantage of this.

I have done research online and this is a common scam by Goldcar. Hidden fees and lies of damage. They charge whatever they want to make money. It's a scam.
There's Facebook groups about this and other forums online with other victims of the scam sharing stories with evidence. Search yourself.

Do not be tempted by the low prices - they are a bunch of cowboys.

Goldcar you have crossed the wrong person this time. Scamming me out of £140 will not be worth the it - as I will make it my absolute mission to spread the word of my experience and others and discourage every single person I know from using them.

I hire cars regularly through Alicante, and this has never happened before with any other company.
So just go with someone else. Trust me