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    Good Dog

Good Dog

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Overview

Good Dog has a rating of 3.2 stars from 262 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Good Dog most frequently mention great experience, customer service, and entire process. Good Dog ranks 3rd among Dog Breeding sites.

  • Service
    61
  • Value
    56
  • Shipping
    21
  • Returns
    23
  • Quality
    50

This company responds to reviews on average within 8 hours

Positive reviews (last 12 months): 75%
Positive
48
Neutral
0
Negative
16
View ratings trends
118
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How would you rate Good Dog?
Top Positive Review

“Went above and beyond”

Eric W.
10/10/24

I was looking for an English Bulldog, which can be a challenge. Good Dog vetted breeders so I didn't have to worry about a potential scam. They also followed up during the process and provided useful articles for bringing home a puppy. Overall, great experience.

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Top Critical Review

“KZAAM Golden Retreiver is not a reliable breeder of Golden Retrievers”

Gerry D.
8/30/24

I contacted a couple of breeders on GoodDog.com and one of them was KZAAM Golden Retriever (Patty Byler). Since we have had 7 Golden Retrievers before I am trained in how to select a puppy. You always look at the parents to see how they are. You would be surprised at what you will find out there with breeders that are not very good. So, I always ask the Breeder to provide pictures of the male and female parents. I require a picture of the dogs in the standing position with one pic of the side view and one of the front. Looking at both parents like this will give you a good idea on what the pup will look like when they are an adult. There is nothing like seeing both parents for yourselves. This way you can see the disposition of the dame/sire. If this is not possible, go with the pictures. This method of selecting a pup has always given us great Golden Retrievers that look like the Goldens they use on TV. When I insisted Patty to provide these pictures she finally said that she was not good with letting us have one of her pups. My response to her was, without the pics we would not purchase a pup from her. Just thought anyone looking for a purebred dog should know this before looking for a purebred pup.

See critical reviews

Reviews (262)

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Thumbnail of user raeh44
Washington
1 review
13 helpful votes
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January 21st, 2022

I believe this could be a great platform for some, and that the breeders on it do adhere to great health and genetics breeding standards, but at the end of the day, we found many even more awesome breeders outside of the platform at a better price, even after including the $500 we put down in deposit for a mini Aussie on Good Dog (+ additional $40 to Good Dog). We did not like the experience with our breeder at all - they told us there was a waitlist, but for the second litter we were on the waitlist for, they repeatedly skipped us or let others skip the line before the 7 week selection timeline she had originally given us - the pups were at the time 2-3 weeks old and hard to even see what they look like in the pictures. Unfortunately Good Dog's policies is mostly there to protect the breeders, so we did not even try to get our deposit back since it states in black and white (the fine print most people don't read through in the excitement of applying up for a new pup) we would not. We also realized after putting the deposit down and our bad experience, most breeders outside of Good Dog don't even charge as much. The breeder on Good Dog was charging $1000-1500 higher for a pup, and $200-$300 more for deposits in the Seattle / Washington area. The breeder we found on Facebook used to be active on Good Dog (we checked that after finding them on our own), was super communicative and professional, and gave us a much better overall experience.

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Thumbnail of user graceh258
Grace H. – Good Dog Rep

Hi RH,

Thank you so much for sharing your feedback! We’re sorry to hear that you did not have a great experience with your breeder on Good Dog, but we’re so happy we were able to connect with you and that you were able to find a breeder that met your needs!

At Good Dog, our mission is to build a better world for our dogs by supporting responsible dog breeders, educating the public, and promoting canine health. Supporting and protecting our community of both breeders and puppy buyers is extremely important to us. Providing our community of puppy buyers with protection and support during their journey to purchasing a new pup is the most important thing, and we strive to ensure everyone in our community is provided with excellent service. When you make a payment through Good Dog with Protection & Support, you are backed by the Good Dog Guarantee. The Good Dog Guarantee protects buyers in the unlikely event that an issue arises and honors the terms that breeders and buyers agree to together.

Please feel free to email help@gooddog.com or call 855.446.6336 at any time. Thank you again for sharing your feedback - we wish you all the best!

- The Good Dog Team

Thumbnail of user emilys1132
Ohio
1 review
0 helpful votes
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February 16th, 2022

I am a Gooddog breeder. I love the site-it takes a lot of the guess work out of finding a great breeder and puppy! As a breeder, their customer service is second to none. I highly recommend them.

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Thumbnail of user graceh258
Grace H. – Good Dog Rep

Thank you for sharing these kind words Emily! We are so glad to hear our platform has been helpful to you and your breeding program!

Thumbnail of user kysh
West Virginia
1 review
5 helpful votes
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November 13th, 2023

I have been raising Siberian huskies since 2006, recently I sold a puppy through Gooddog and the young couple almost immediately had buyers remorse and wanted to bring him back. I said yes, of course bring him back, however once they learned I don't give refunds until after the puppy is placed again they began making outrageous claims that the puppy was sick, without providing any proof at all. Gooddog took their word for it and deactivated my account. I have yet to receive any proof of the claims the couple was making. This company is a
"guilty until proven innocent" — yet even when you prove you are innocent you're still guilty type of business. I never even received a response when I sent them my proof of the puppy having the vet check etc before he left. This company does NOT CARE about breeders. Only in if for the money. Even after sending my "proof" that they asked for they STILL deactivated my account and never replied. Terrible business practices and the platform has gone down hill since starting.

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Thumbnail of user nicolee728
Nicole E. – Good Dog Rep

Dear Whitney,

Thank you for reaching out. We’re glad that a member of our Compliance team was able to connect with you and share more information about our Community Standards, Good Breeder Code of Ethics, and Policies, and how they may apply to an individual breeding program. You can read more here:

-https://www.gooddog.com/standards-and-screening
-https://www.gooddog.com/breeder-code-of-ethics
-https://www.gooddog.com/good-breeder-center/good-dog-article-toc#good-dog-policies

Per your request on October 4th, we went ahead and closed your account with us.

We continue to wish you all the best with your program.

Kind Regards,
Good Dog Compliance Team

Thumbnail of user dennisb956
Alabama
1 review
0 helpful votes
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December 7th, 2021

I had an outside the box question. I sent an email after 10pm. I had an answer to my question within an hour. Blew my mind. This was not the first time! So thankful I found Good Dog!

Thumbnail of user russellp363
Virginia
1 review
0 helpful votes
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January 8th, 2023

We just happened to be looking for an Australian Shepherd to be part of our family and found Gooddog. The site had plenty of certified breeders and after searching we decided on a pup from Remy's BFF. Well it was absolutely the best decision we made when it came to searching for our aussie. The breeder was very helpful and professional. Elizabeth the aussies breeder was courteous, polite and offered to answer any questions we may have had. She was the ultimate professional, once we went through the required protocols for getting Beau we set up the date to meet her and the aussie pup. It was an absolute joy and when we actually saw him we knew he was the one. She and the trainer she has have done an outstanding job with Beau and he is absolutely one of a kind. I can only imagine what the rest of the pups are like. I would highly recommend Remy's BFF with a 5 plus star rating for the quality of the puppies they breed. They are well cared for, potty trained and taught basic commands. Beau has transitioned nicely into our family and is an absolute joy to have. We are so thankful for Elizabeth and hope that she will continue to breed top quality pets. The whole experience was worth its weight in gold.

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Thumbnail of user kellyc1000
Texas
1 review
2 helpful votes
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August 10th, 2021

We have been an Excellent rated purebred dog breeder with Good Dog since 2019. They have been wonderful for our business AND our customers have raved about the experience as well.

Thumbnail of user daven467
Kentucky
1 review
13 helpful votes
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December 15th, 2021

I bought a puppy from RNA cockers which is now is enchanted puppy's it's really strange the breeders name was. Natilie Ramirez now it's Marie the whole website has changed in 2 weeks time I've been trying to contact her she told me she took the puppy to her vet but after I got the puppy I took her to my vet and she had worms and ear mites I paid $1300 for the puppy and I felt she should pay for my vet bill $120.00 but she won't awnswer my text but before I bought the puppy she was real nice sending pictures answered my calls before I got the puppy something is really strange with her and her website be careful with now enchanted puppy's

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Thumbnail of user graceh258
Grace H. – Good Dog Rep

Hi David,

Thank you so much for sharing your concerns with us! We are sorry that you did not have a great experience with this breeder. At Good Dog, our community and customers are the most important thing. We strive to ensure all of our customers are provided with excellent service so we are really glad to see that you have since been able to connect with a member of our Care Team. Please feel free to email us at help@gooddog.com or give us a call at 855.446.6363 if there is anything else we can do to help!

-The Good Dog Team

Thumbnail of user amandaj414
California
2 reviews
0 helpful votes
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January 23rd, 2024

We purchased our male Great Dane pup from a breeder Brittany Smoot in Yreka, CA on Good Dog. BIG mistake! We had just lost our 8 yr old Great Dane and looked at various breeders for a new pup. Unfortunately we decided on one w/ Good Dog. He's been sick since day one w/ chronic diarrhea and GI issues, needs eye surgery on both eyes and remains ill today as his health issues are congenital and hereditary. Eyes, extreme GI issues, congenital ear deformity, and an overbite. Our vet bills have mounted and continue. The breeder misrepresented herself and the health of our pups parents. She was difficult to get ahold of. Didn't respond when she committed to. Vacillated between things she stated and lied to us. She finally told us that our pup had had diarrhea 4 days prior to us picking up our pup and that several other pups from the litter also had health/eye issues as well and stated she should have been more diligent about looking into the health of the sire. We finally demanded a total refund after 3 months, which we received the funds. We reached out to Good Dog and have never heard back even after their statement of commitment. We are considering filing a lawsuit against both the breeder as well as Good Dog. Our suggestion is that you stay away from Good Dog and this breeder out of Yreka, CA. People like this should NEVER BREED ANIMALS and should be ashamed of themselves!

Thumbnail of user nicolee728
Nicole E. – Good Dog Rep

Hi Amanda,

Thank you for reaching out and bring this to our attention. We are sorry to hear about the health issues your pup experienced. We’re glad that a member of our Care team has been able to connect with you and take the first steps to working through this issue with you.

As they shared with you, we take enforcement of our standards incredibly seriously and have a process in place in which we conduct an independent investigation of all complaints in order to ensure that our standards are enforced consistently and fairly.

We see that a member of our Care team reached out to you to share more about the documentation we’ll need to receive in order to move our investigation forward. You can feel free to respond directly to that email, or reach out to us anytime by emailing help@gooddog.com or calling 855-446-6336.

Again, we’re so sorry to hear about this, and we look forward to hearing from you so we can help turn your experience into a positive one.

Warmly,
The Good Dog Team

Thumbnail of user rexg34
Ohio
1 review
1 helpful vote
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February 11th, 2022

We are a Good Breeder at Good Dog, doing business as Shomaisou Shiba Inu. We began our association with Good Dog in February 2019. We love that the staff at Good Dog have so much passion around building a better community of breeders and puppy buyers and that they spent so much time learning from breeders what it takes to be a Good Breeder then build on that feedback. Requiring all breeders to perform health testing on their breeding is one of the most important requirements to us. Good Dog did such an excellent job of making it easy to accept and manage applications that we abandoned our legacy website where our application resided, and we pointed our domain http://shomaisou.com to our Good Dog portal instead. Good Dog does all the heavy lifting for us now when it comes to managing applications. Other things we value are the mediation services, contract templates, code of ethics, breeder and buyer education. The webinars are included some of the most respected people in the breeder community. We get more applications for puppies and adult dogs than can be processed. We must pause applications because we can't screen them all (We also maintain an AKC Marketplace presence. The quality of the puppy buyer is much better at Good Dog). We value that Good Dog partners with clubs and offers grants to help improve dog breeding. In our case we (Heart of Dixie Shiba Fanciers) utilized a grant in 2021 to sponsor the enrollment of dogs into a genetic study of glaucoma in the Shiba Inu at Penn Vet, University of Pennsylvania. I can't imagine managing our kennels without Good Dog.

Tip for consumers:
Good Dog does an excellent job of balancing the interests of the puppies, puppy buyers and the breeder (seller).

Products used:
Dog breeder profile

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Thumbnail of user graceh258
Grace H. – Good Dog Rep

We are so lucky to have you as a member of our Good Breeder community, Rex! We're so glad our platform has been able to help you and your program in so many ways!

Thumbnail of user elisag62
California
1 review
0 helpful votes
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November 9th, 2021

Great business. Anytime I need them they are fast to reply back to me. Very helpful and knowledgeable.

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Thumbnail of user melissas3076
Iowa
1 review
4 helpful votes
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August 16th, 2023
Verified purchase

I like how easy the website is but unfortunately have not had any success with selling any of my puppies from this litter or no interest at all.

Reason I chose this business:

Had heard great things and was holding it would be a valuable resource

Thumbnail of user nicolee728
Nicole E. – Good Dog Rep

Hi Melissa,

Thanks for reaching out! We work hard to help connect our breeders with great potential buyers so they can find amazing homes for their pups

Thumbnail of user kellyc1696
Minnesota
1 review
0 helpful votes
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February 22nd, 2023
Verified purchase

The breeder reached out to me right away. I felt safe talking with them and the overall experience was beyond my expectation.

Reason I chose this business:

My husband found it. We were looking for a specific breed and he found it in the intranet.

Thumbnail of user richardh3353
Florida
1 review
14 helpful votes
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December 18th, 2022

Good Dog is not a reliable website. They do not properly vet their breeders, many of whom are exploitative and view dog breeding as little more than a commercial enterprise. My wife and I experienced considerable emotional and psychological trauma after an unreliable breeder pulled out of an arrangement on the scheduled pick-up date. I'm retrospect, it was sketchy from the start since we were unable to meet the puppy in advance or see the conditions in which the puppies were weaned, etc. Rather, all we received following our initial deposit was a few texted pictures and videos of the dog we were trying to adopt. Eventually, the breeder became increasingly erratic and unresponsive, pulling out of the transaction at the last minute. In a final act of desperation she even tried to have us meet her at a random gas station to drop off the puppy. It was extremely unprofessional, and needless to say, personally heartbreaking for us since we had built up an emotional connection to the puppy over the month since we first put down the deposit. All in all, I suspect that many breeders here are new and inexperienced—or worse, simply running puppy mills.

I advise all potential customers to do your research! Good Dog is not the best avenue to use. A reputable breeder should agree to have you meet the dog's parents, permitting you to meet them face-to-face, and ideally to see how and where the dogs are born and weaned. Needless to say, AKC papers and vaccination records are highly recommended.

My wife and I learned the hard way! To this day we are fighting for a deposit that was promised to be returned but hasn't been. It was nothing but trauma and tragedy, and my heart breaks for the puppies whose lives are caught up in scams of this nature.

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Thumbnail of user nicolee728
Nicole E. – Good Dog Rep

Dear Richard,
Thank you so much for sharing your concerns. At Good Dog, our community and customers are the most important thing, so we’re really glad you were able to connect with and have a positive conversation with one of our Care Team members.

We completely understand your concerns about scams! The prevalence of scams is actually one of the reasons we started Good Dog - to easily connect people with responsible breeders. Good Dog is on a mission to use technology as a force for good to make it simple for people to get dogs from responsible sources. Each breeder on Good Dog sets their own payment policies and contract terms about non-refundable deposits, so we encourage puppy buyers to choose a breeder whose policies align with what they feel most comfortable with.

All of our featured breeders have been screened to ensure they meet community standards set by our team of veterinary and animal welfare experts. If it’s helpful, you can review our standards & screening guidelines here: https://www.gooddog.com/standards-and-screening

Feel free to email us at help@gooddog.com or give us a call at 855.446.6336 if there’s anything additional we can assist with - we are here to help!

Warmly,
The Good Dog Team

Thumbnail of user katiev137
Washington
1 review
11 helpful votes
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November 7th, 2022

All for money
Now forcing breeders to. Take payments only on their platform. Con artists and scams waiting to happen

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Thumbnail of user graceh258
Grace H. – Good Dog Rep

Hi Katie!

Thank you for taking the time to share this feedback with us.

Good Dog is proud to invest in things like educational resources, discounts, and legal and business tools, all 100% free for breeders. We also actively work to bring you quality, potential applicants from all over the country. Payments on Good Dog are what make all of that possible.

Keeping payments within our secure platform is also the only way we can uphold our promise of safety and protection to breeders and prospective new dog owners. Every single payment is backed by our Payment Protection Guarantee, and just like before, buyers still have a 0-fee option, or they can opt-in to Protection & Support, which gives them access to additional benefits.

We want to clarify that Good Breeders who choose not to accept deposit and final puppy payments from Good Dog applicants can still remain part of our community and access our benefits, but will no longer receive new applications on Good Dog. We also want to assure you that payments through Good Dog and our On Platform Payment Policy are only applicable for your Good Dog buyers, meaning any applicants who apply or message you via Good Dog.

Feel free to email us at breederteam@gooddog.com if you have additional questions!

Warmly,

The Good Dog Team

Thumbnail of user dsuzannes
Florida
1 review
0 helpful votes
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February 16th, 2023
Verified purchase

Getting on as a breeder was not easy. But now,, I am looking forward to all the classes and info. I hope to see this platform go great.

Reason I chose this business:

They emailed me.

Thumbnail of user judyw1470
Oregon
1 review
0 helpful votes
  • Send Message
February 9th, 2024
Verified purchase

I went in person found the puppy that I would love to have Meka terrific and shares his progress

Thumbnail of user johnn1593
California
1 review
36 helpful votes
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April 28th, 2021

Good Dog claims to protect consumers by promoting "Certified Good Breeders." Well, I bought a puppy from one of their "Certified Good Breeders". On delivery from the breeder, the puppy was infected with parvo. In addition, the breeder made a number of misrepresentations to me in order to induce me to buy the puppy. I contacted Good Dog to tell that their supposed Certified Good Breeder is both irresponsible and a scammer. Good Dog did a quick "investigation" which consisted solely of talking to the breeder. What a joke.

The breeder refunded the purchase price to me because the puppy was parvo infected, so Good Dog said they "did the right thing." No. A responsible breeder would have also taken the puppy back, and paid to treat it. I got stuck with $10,000 in vet bills, and have a parvo puppy that will have lifelong GI problems. That is not what I bargained for. The breeder scammed me, and Good Dog said they "did the right thing."

Then the breeder posted fake 5 star reviews online posing as me, which is illegal false advertising. I contacted Good Dog again and no response.

And to escape negative reviews, the breeder then changed the name to a different breeder. Also false advertising. I contacted Good Dog again, no response.

Even now, this crooked breeder is still listed as a "Certified Good Breeder" and selling puppies, more than over 6 weeks after I first contacted Good Dog.

Even the breeder realized the jig was up and shut down their website and Facebook page, but Good Dog still stands by them. Their "certification" process is scam to protect breeders, good and bad. Do not trust GoodDog.com.

Tip for consumers:
This is a site that works for breeders, does not protect buyers.

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Thumbnail of user kimw1078
California
2 reviews
20 helpful votes
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April 1st, 2022

I found Summer BERLINGER, A Scottish Terrier breeder on Good Dog. Please Google her, she's all over the Internet. She required half down, & the remaining half at 4 weeks old. 2 days after I made the 2nd payment, she called to say the puppy had died after getting dewormer the day before. My vet says he's never heard of such a thing. I asked to be let out of her demanding crazy contract, and she refused, said I had to go through another litter cycle. She never called when next litter was born, I had to call her a week later (no female born, or so she said). Then she said I had to go through 5 litters before a refund! I tried to get Good Dog to do something but they were no help. Even went to police to see if they would work with the police in her city (Good old Las Vegas), but because there was a contract it wasn't fraud. I've asked Good Dog to remove her from the site, I can't be the only person she's scammed. I did adopt another puppy, and that breeder says she never uses Good Dog, sketchy. Buyer beware: 10,000+ people a year get scammed out of money & never receive a puppy. The loss of $ stings, and this woman has no problem keeping my money, she's evil.

Thumbnail of user graceh258
Grace H. – Good Dog Rep

Hi Kim,

Thank you so much for sharing your concerns. At Good Dog, our community and customers are the most important thing, so we’re really glad you were able to connect with and have a positive conversation with one of our Care Team members!

We completely understand your concerns about scams! The prevalence of scams is actually one of the reasons we started Good Dog - to easily connect people with responsible breeders. Good Dog is on a mission to use technology as a force for good to make it simple for people to get dogs from responsible sources. Each breeder on Good Dog sets their own payment policies and contract terms, so we encourage puppy buyers to choose a breeder whose policies align with what they feel most comfortable with.

Thank you so much and please feel free to email us at help@gooddog.com or give us a call at 855.446.6336. We are here to help!

Warmly,

The Good Dog Team

Thumbnail of user tammys1059
Florida
1 review
0 helpful votes
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March 17th, 2022

I give Good Dog 5 stars. Finally a great site that good breeders can post their kennel info and list their puppies on.

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Thumbnail of user allyl31
Pennsylvania
1 review
1 helpful vote
  • Send Message
August 6th, 2023

I have used good dog for years and for many of my litters. I took a small break from breeding and when I started back went straight back to this platform.

I filled out my information like normal and seemed to have had no issues.
Then I get flagged for wording due to payments. I've always used good dog for the deposits on my litters, but if people want to pay cash at the time of the pick up of the puppy I allow that.
I understand this due to so many wanting to come view and have the ease of cash at pick up, plus meeting me at my farm and knowing I'm a safe breeder. I too am like this when I purchase my own pups.

Yet, instead of good dog reaching out via phone or email to go into depth on why my account was flagged, they froze my account. They then tell me I am not allowed to take outside payments and not use their site, (They get fees off any money transferred) hence my account is frozen. I immediately started calling, left a voice-mail and emailed out to them as well as texted them trying to fix this issue and explain why I do what I do and have never be told this before.

They wrote back via email instead of phone call as to give me details on how I am to accept payments only through them, even as "in person payments". After reading this, I was willing to correct all my information on my account immediately, and wrote them back via email, due to never getting an actual person on the line as many times as I tried the previous day, and they responded again via email and said due to policy they would not unfreeze my account until the allotted time was up.
This is costing me valuable advertising time and is quite frustrating.
You would think for a breeder who has been with them for a long time, they would be willing to help and work with them on these newer changes.
Very disappointed in this site and not sure if I will use it anymore.
This all could have easily been fixed via phone conversation to help walk me through the issue and on fixing it together, yet they were unwilling to do so.

So breeders beware so as not to make the mistakes I did and be ready to be frozen if so with no personal help if the case arises.

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Thumbnail of user nicolee728
Nicole E. – Good Dog Rep

Hi Allyson,

Thank you for reaching out. We’re glad that a member of our team was able to connect with you and share more information about our On-Platform Payment Policy (https://www.gooddog.com/good-breeder-center/on-platform-policy). As they shared with you, in order to protect our community and company, we require that all deposits and dog payments for Good Dog buyers are completed securely on Good Dog. When Good Dog buyers connect with a Good Breeder, they agree to abide by our Policy, which means all Good Dog buyers understand that all deposit and final puppy payments should be completed on Good Dog.

Requesting or attempting to receive payments outside of Good Dog is against our On Platform Payment Policy, and repeated violations after receiving an initial warning from our team, may lead to a temporary account suspension of one week. During this time, breeders will still have access to their Good Breeder dashboard including the ability to message with buyers and use payments via Good Dog. After the one week suspension has ended, breeders will again be able to receive new inquiries.

If you do not want to use payments on Good Dog, we would be happy to have you remain as a member of our community. Please reach out to us about this option and what this entails for your account.

We hope you can understand that in order for us to continue to provide free resources for our breeders, and continue our mission, policies such as our On Platform Payment Policy must be upheld consistently.

If you have any questions about using payments through Good Dog, please let us know.

Thumbnail of user karlan71
Ohio
1 review
0 helpful votes
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June 23rd, 2023

We take our 10 month old puppy there every week and also for overnight. We couldn't be more pleased w his care!

Thumbnail of user michaelp5257
North Carolina
1 review
0 helpful votes
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November 17th, 2022

Absolutely the best! I recommend!
Safe and Secure Site To Buy A dog.
You will be satisfied.you do not have to worry about being scammed on this site.

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Thumbnail of user travelnurse1972
New York
1 review
0 helpful votes
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December 28th, 2023

AKC Champion Cocker Spaniel Puppies & Stud Service in NY state. am-ericascockerspaniels.godaddysites.com

Products used:
AKC Cocker Spaniel Puppies

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Thumbnail of user lindaf1937
California
1 review
0 helpful votes
  • Send Message
February 23rd, 2022

These people really care about their dogs and the pet parents. They follow up on inquiries right away.

Tip for consumers:
Thus is a very reliable site with good breeders who care about their puppies and their pet parents.

Products used:
I bought a puppy.

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Thumbnail of user lynneb413
Illinois
1 review
2 helpful votes
  • Send Message
September 28th, 2023

I was communicating through this website with a Border Collie Breeder in Maine. Breeder's initial communications indicated that she would refund if she didn't have a puppy in her upcoming litter that was right for us. Puppies were born and she misrepresented which dogs she had. She posted that she had (2) female Blue Merles, when she only had one and that one was taken though it was posted as "Available." Went to Maine, 5 hour + drive for us to choose a puppy. Found out only (1) Blue Merle and all ready taken.
We decided that were were not happy with the last choice amongst the females and her practices. Told breeder at least (3) weeks before pick up date for the puppies that we were not interested in the other puppy. Breeder would not refund the initial deposit and an additional deposit of $500 to keep the dog until it was 3 months old.
CONTACTED GOOD DOG- ALL THEY DID WAS CONTACT THE BREEDER AND BELIEVE HER, WITHOUT LOOKING AT THE COMMUNICATIONS! THEY WILL NOT HELP WITH A LEGITIMATE CONCERN BACKED UP BY WRITTEN FACTS.
STAY AWAY FROM GOOD DOG AND: ASHLEY HOLLOWAY- BIRCH HILL KENNELS, EMBDEN, ME

Thumbnail of user nicolee728
Nicole E. – Good Dog Rep

Hi Lynne,

Thank you for reaching out to us. We take enforcement of our standards incredibly seriously, and as part of our investigation into any concern, we always review all communications, and have conversations with all parties.

We're glad our team was able to work with you through this situation. As they clarified with you, in accordance with the breeder's contract, the payment you completed was non-refundable.

Each breeder sets their own individual policies with buyers, especially around whether a payment is refundable or non-refundable. We encourage puppy buyers to choose a breeder whose policies align with what they feel most comfortable with, because we do honor the policies that a breeder and buyer agree to.

If you have any further concerns or require additional assistance, please don't hesitate to reach out to us.

-The Good Dog Team

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Best friends made here. Good Dog makes it simple for people to get dogs from good sources and for reputable breeders, shelters and rescues to put their dogs in good homes. And we provide all the support and guidance you need to feel confident every step of the way!

Company Representative

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Nicole E.
Typically responds within 8 hours

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