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    Good Dog

Good Dog

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Overview

Good Dog has a rating of 3.2 stars from 262 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Good Dog most frequently mention great experience, customer service, and entire process. Good Dog ranks 3rd among Dog Breeding sites.

  • Service
    61
  • Value
    56
  • Shipping
    21
  • Returns
    23
  • Quality
    50

This company responds to reviews on average within 8 hours

Positive reviews (last 12 months): 75%
Positive
48
Neutral
0
Negative
16
View ratings trends
118
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How would you rate Good Dog?
Top Positive Review

“Went above and beyond”

Eric W.
10/10/24

I was looking for an English Bulldog, which can be a challenge. Good Dog vetted breeders so I didn't have to worry about a potential scam. They also followed up during the process and provided useful articles for bringing home a puppy. Overall, great experience.

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Top Critical Review

“KZAAM Golden Retreiver is not a reliable breeder of Golden Retrievers”

Gerry D.
8/30/24

I contacted a couple of breeders on GoodDog.com and one of them was KZAAM Golden Retriever (Patty Byler). Since we have had 7 Golden Retrievers before I am trained in how to select a puppy. You always look at the parents to see how they are. You would be surprised at what you will find out there with breeders that are not very good. So, I always ask the Breeder to provide pictures of the male and female parents. I require a picture of the dogs in the standing position with one pic of the side view and one of the front. Looking at both parents like this will give you a good idea on what the pup will look like when they are an adult. There is nothing like seeing both parents for yourselves. This way you can see the disposition of the dame/sire. If this is not possible, go with the pictures. This method of selecting a pup has always given us great Golden Retrievers that look like the Goldens they use on TV. When I insisted Patty to provide these pictures she finally said that she was not good with letting us have one of her pups. My response to her was, without the pics we would not purchase a pup from her. Just thought anyone looking for a purebred dog should know this before looking for a purebred pup.

See critical reviews

Reviews (262)

Rating

Timeframe

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Thumbnail of user kathrynp652
Florida
1 review
1 helpful vote
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January 30th, 2024

I was impressed with how quickly they responded to a question. Very professional. Very knowledgeable.

Tip for consumers:
Site was wonderful

Products used:
Purchased a fur-baby

Thumbnail of user carolc2433
Arizona
1 review
0 helpful votes
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October 28th, 2022
Verified purchase

I had questions about finding older Sammys thought puppies and Dominic was very helpful with some great suggestions that I will put in to use very soon.
Carol

Thumbnail of user lynseyh19
Alabama
1 review
0 helpful votes
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September 11th, 2023

I joined as a breeder. Was fine for awhile until they messaged me asking for proof of, inspections. Pictures. I sent everything they asked for but still never gave me a status about my account,

Thumbnail of user angelar1889
Colorado
1 review
0 helpful votes
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October 29th, 2022
Verified purchase

Using Good Dog has been a great experience thus far. They connected me to an excellent breeder. Communication with both Good Dog and the breeder rates a 5 all around. I highly recommend.

Reason I chose this business:

Spent hours doing research trying to find “my” new companion. So glad I found Good Dog in my research.

Thumbnail of user judyb1337
Louisiana
1 review
0 helpful votes
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November 6th, 2022
Verified purchase

Very good experience with the Good Dog staff and the breeder I chose. May have to get Riah a playmate next year. We are all settling in and loving up on each other!

Reason I chose this business:

I was scared of puppy mills or dishonest people. I spoke with several breeders through Good Dog during my search and all were very helpful, shared information freely, and we very kind and respectful. A breath of fresh air that is so needed these days! ❤️

Thumbnail of user jeanettec293
Florida
1 review
0 helpful votes
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February 16th, 2023
Verified purchase

Interested in purchasing a Schnauzer puppy which are kind of hard to find these days. Which led me to Good Dog. Breeders quickly responded to my query. All were very helpful and knowledgeable.

Reason I chose this business:

Happen to see it in search engine.

Thumbnail of user brittanyk276
Florida
1 review
2 helpful votes
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July 9th, 2022

Hello EVERYONE
Good dog's team contacted me in concern of me not whelping my own puppies which is false and I have plenty of references and reviews as well as my vet as a witness to attest to such accusation's. Good Dog states they want to "help the community" yet they take any one's word and use it against someone. I was with good dog for two years and instead of speaking to me with concerns or asking that I make a change to something they feel could use change or quote on quote helping their community of good breeders they black ball the breeder, decline their calls, refuse to answer texts and emails. Please explain how this helps the community? Shouldn't good dog being willing to share what could be done differently and ask for proof of whatever they feel is needed within so many days instead of completely ignoring someone and explaining what even happened and sharing what is the persons right to know what was said about them and from whom. I feel it is very unprofessional to not share what was said or what is wrong and ignore someone who has brought them business for 2 years without anyone "true" customer with a complaint or issue.

Service
Value
Shipping
Returns
Quality
Thumbnail of user graceh258
Grace H. – Good Dog Rep

Hi Brittany,

Thanks so much for reaching out! It means so much to us that you value being part of the Good Dog community.

We’re glad that a member of our Health, Standards, & Research team was able to connect with you previously over the phone and via email regarding our Code of Ethics and Standards and how they may apply to an individual breeding program.

As previously mentioned, whenever there are questions regarding whether a breeding program is in compliance with our Code of Ethics and Standards, we conduct an independent investigation, which may include an examination of all evidence submitted, review of any publicly available materials, discussions with any relevant third parties (including vets, co-breeders, past buyers, etc.), and a discussion with the breeder.

We hope this helps answer any remaining questions you have. We continue to wish you and your program nothing but the best.

Warmly,

-The Good Dog Team

Thumbnail of user juliez262
Arkansas
1 review
0 helpful votes
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August 29th, 2022

I went through good dogs I found the best cocker spaniel breeder in Florida Anastasia talkers Anastasia knight crackers she was super nice super helpful met in person she sent pictures all the way through I have the prettiest most beautiful black female cocker spaniel completely happy.

Thumbnail of user paulac1162
Florida
1 review
0 helpful votes
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July 18th, 2023
Verified purchase

Any questions or concerns that I have had were promptly addressed plus I have already had a couple inquiries from prospective new parents for my puppies. Very satisfied

Reason I chose this business:

Great reputation and reviews.

Thumbnail of user lionelc67
Bangladesh
1 review
0 helpful votes
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August 16th, 2023

This is a Very good online service exchange site for ever. Good services. Good exchange, low commissions managed to make a lot of money
Fast, convenient exchanger with excellent support. Thank you

Thumbnail of user larryt668
Connecticut
1 review
0 helpful votes
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October 29th, 2022
Verified purchase

My experience with good dog has been great thus far. They have been very supportive and informative while my family and I go through the process. Thanks!

Reason I chose this business:

We tried a few similar websites and good dog has been the easiest and most professional to work with.

Thumbnail of user harlanmcgowan
Washington
1 review
2 helpful votes
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January 25th, 2024

My wife and I recently used Good-Dog to find a dog breeder We were looking for a West Highland White Terrier We were reluctant to use online services to find a dog because of no physical contact
Good-Dog paired us with a breeder that was excellent and very knowledgeable with her trade - Deana Raymond was a very good communicator She text us photos at least twice a week of our puppies progress which made our online experience very physical, the photos showed a loving relationship between the breeder and the litter of puppies
We used a transport service that was provided by Deana to get our puppy from Alabama to Seattle The nanny Amanda also made photos of the trip and kept us touch all the way She was very caring she said that Mac didn't give her any trouble at all during the two flights and was very quiet
Mac arrived in good spirit and in excellent heath with shot records up to date and all of his papers in order Deana called us to make sure Mac arrived safely and told us that missing the puppy caused her to shad tears on the way home from the airport Truly a sign of a caring breeder
Working with Good-Dog and Deana Raymond made our online purchase very personal and exhilarating five stars for alll Thank You

Thumbnail of user kayleet33
Washington
1 review
10 helpful votes
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June 5th, 2023

Gooddog was great, they now allow poorly bred breeders on their site and give you some BS story on how they allow them because they meet their minimum health testing requirements. I'm looking for a sheltie and they allow chaseme shelties in bonner county idaho to post on their site, a puppy mill who breeds poorly bred shelties and poshies (sheltie Pom mixes) they do no health testing! They lie and gooddog allows it. I will not support a website who covers the tracks of puppymills!

Service
Value
Shipping
Returns
Quality
Thumbnail of user nicolee728
Nicole E. – Good Dog Rep

Hi Kaylee,

Thank you for reaching out. We’re glad that a member of our Support team was able to connect with you about these concerns. As they shared with you, we take enforcement of our standards incredibly seriously and have a process in place where we conduct an independent investigation of concerns we receive in order to ensure that our standards are enforced consistently.

We can confirm that this has been shared with our Compliance Team, who will thoroughly review your concerns.

Thank you again for taking the time to reach out.

Warmly,
The Good Dog Team

Thumbnail of user connieh655
Arkansas
1 review
0 helpful votes
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November 14th, 2022
Verified purchase

Good Dog has been very helpful and supportive in my search for a pet. They follow up to make sure there is a good relationship between the customer and the provider.

Reason I chose this business:

They offer a support system to make sure all parties are transparent and stay focused on the important aspects of the transaction.

Thumbnail of user judithf268
Louisiana
1 review
0 helpful votes
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February 16th, 2022

Good Dog is amazing way for breeders to connect with buyers. They give the buyers confidence in communicating with us and paying us through Good Dog. My business has doubled since becoming a member.

Thumbnail of user graceh258
Grace H. – Good Dog Rep

We're so glad to hear this Judith! Thank you for sharing :)

Thumbnail of user tammyk617
California
1 review
0 helpful votes
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April 24th, 2023

SNOW WALKER GOLDENS- Mari and Bruce are absolutely wonderful to work with. The passion and knowledge they have about their dogs, go above and beyond.
Their babies are top notch!

This is no ordinary breeder- this is FAMILY!

Thank you for our Precious boy- we are beyond blessed.

Service
Value
Quality
Thumbnail of user alanb1225
Maryland
1 review
1 helpful vote
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November 20th, 2022
Verified purchase

I am very pleased with Good Dog. They made ample referrals to breeders, and I purchased a puppy from one of their referrals. They stayed in contact and provided good information on training.

Reason I chose this business:

Google reviews plus their excellent folllow-up.

Thumbnail of user barboss048
Pennsylvania
2 reviews
4 helpful votes
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December 18th, 2023

Heard from a couple of fellow breeders that this new platform was great. So figured I would give it a try as well and applied to become a breeder. I have 16 years of experience with dogs. Applied and waited. Answered all of the questions. While waiting to be approved, I started filling out my breeders page. Putting the pics and descriptions of my adults. Pictures of previous litters and new pups I have to offer. Decorating my page with a special touch and love. Month goes by. Second. I email the support asking what is the status of my application. Next day I get a welcoming email saying that they are almost done with the screening process and it should not take much longer. Week goes by. Another one. Another one. I email again asking maybe I am missing something. They sent me an email that they have been trying to get a hold of me a few times and unfortunately I was denied as a breeder. I don't have any missed calls or texts or emails. So now I am confused. First I was told they are almost done with the screening and all of my answers to the application. And now I get denied? So I figure maybe it's a mistake. I call the screening team to find out. No responce. I emailed. No responce. Sent a text. No responce. Wasted almost 3 month for no reason. Disappointed. This is some kind of a joke.
P.s. While they say they don't allow color frenchies, if you start looking for pups around your area, every second puppy on good dog either blue or Merle. Hahahah. While I had all standards on my page.

Thumbnail of user nicolee728
Nicole E. – Good Dog Rep

Hi Alexa,

Thank you for reaching out. We’re glad that a member of our team was able to connect with you and share more information about our Community Standards, Good Breeder Code of Ethics, and Policies, and how they may apply to an individual breeding program. You can read more here:

-https://www.gooddog.com/standards-and-screening
-https://www.gooddog.com/breeder-code-of-ethics
-https://www.gooddog.com/good-breeder-center/good-dog-article-toc#good-dog-policies

Every breeder in our community goes through our screening process and must meet or exceed our community standards, including our Breeder Code of Ethics and our minimum health testing requirements, before joining Good Dog. Unfortunately, we were not able to move your program forward in our screening process at this time.

We understand that not everyone will agree with our approach, but we know that you, as a dog breeder, are working very hard and that you have a breeding program to be proud of. We continue to wish you all the best.

Kind Regards,
Good Dog Compliance Team

Thumbnail of user ramonaa57
Florida
1 review
14 helpful votes
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March 14th, 2023

They owe me 75 dollars from a breeder that didn't work out then I find another breeder met with two younger ladies but they gave us 10 minutes to pick a puppy out of a sand pit the puppies stunk the one we have had barnyard worms and bladder infection 700 dollars at vet first time we went. I was in contact with good dog and the breeder they were very nasty the puppy wasn't sick when we took him this was 48 hours later really? I've contacted animal control they have been to the property 5 times they will not contact them back mainly because they are doing goat yoga on the property hence the barnyard worms? Backyard breeder all the way I'm going to code enforcement next and then state's attorney to try and get my money back! Good dog will not answer messages or emails and backed a person who was proven that they weren't a breeder. The vet she used for the puppy's told me twice she was not a breeder she just brought the puppies in for there first shot. She refused to let us see the parents of this puppy and said they were akc registered I called akc they have never heard of her in the state of Florida makes me sick what scanners do to people and animals!

Thumbnail of user nicolee728
Nicole E. – Good Dog Rep

Hi Ramona,

We are so sorry that your pup has required some veterinary care.

We’re glad that members of our team were already able to communicate with you via multiple phone calls and email over the past weeks regarding our Code of Ethics and Standards, and answer your questions about how our screening process may apply to an individual breeding program.

As they previously shared with you, we take enforcement of our standards incredibly seriously and have a process in place in which we conduct an independent investigation of all complaints. After reviewing your concerns and all documentation provided, we determined Dirty Paws is not in violation of our Community Standards. You can review our Community Standards here [https://www.gooddog.com/standards-and-screening].

We hope this answers any remaining questions that you might have.

-The Good Dog Team

Thumbnail of user nancye1189
California
1 review
2 helpful votes
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August 22nd, 2023
Verified purchase

I wasn't upset with it, but I wasn't feeling real good about using this app, I feel that good dog should check a little further into the dogs they are advertising for sale.

Reason I chose this business:

I just checked everything I could find looking for the type of dog I want

Thumbnail of user nicolee728
Nicole E. – Good Dog Rep

Hi Nancy,

Thank you for reaching out with this feedback. We'd love for you to email our Care team at help@gooddog.com so we can learn more about your situation, and how we can turn your experience into a positive one!

We look forward to hearing from you and helping you in your puppy search!

Warmly,
Nicole

Thumbnail of user louism468
Texas
1 review
0 helpful votes
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October 28th, 2022
Verified purchase

Although we didn't eventually choose our dog fro Good Dog. I feel that selecting a dog from one of the reliable Good Dog breeders is very safe and secure.

Reason I chose this business:

Recommended by our son

Thumbnail of user mt520
District of Columbia
1 review
6 helpful votes
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November 20th, 2022

I had a very bad experience with Good Dog. I lost $265 of my down payment. Even though I paid via Good Dog they did not do anything for me to get my money back.
Background: I reserved a dog from Shoreline Pointers & Salty bullyz (NEVER BUY FROM THEM!). I paid $265 down payment in June/July. On Good Dog website they had pick up date of August. The breeder then said no it is actually in Nov. So we decided to wait. In Sep. When puppies were supposed to be born, the breeder texted me that the puppies died in the womb.
Background: in my conversation with her, she said the down payment is non-refundable unless the issue is from their end. She specifically mentioned that if puppies die for some reason then she would return the fund.
She said but if we as the buyer change our mind then it is non -refundable.

So long story short --- do not trust Good Dog's process of doing things. DO NOT buy from Shoreline Pointers & Salty bullyz. I am very disappointed in both Good Dogs and the breeder! DO not waste your time and money!

Service
Quality
Thumbnail of user nicolee728
Nicole E. – Good Dog Rep

Hi Mehrnaz,

Thank you for sharing your feedback with us! We are sorry you are frustrated with your experience and appreciate how disappointing it can be when a litter isn’t born when you hoped.

We would love to help you resolve the questions regarding your deposit. As we mentioned when you reached out a few weeks ago, we invite you to please send over any documentation that will help us better understand the situation. Please feel free to reach out anytime and we would be happy to offer any additional support if that is helpful. You can contact us anytime at help@gooddog.com, or by phone at 855-446-6336.

-The Good Dog Team

Thumbnail of user veronikas46
Illinois
1 review
0 helpful votes
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February 22nd, 2023
Verified purchase

Excellent support team.
I really like that it is very convenient to use the platform.
And most importantly, thanks to this platform, families meet their new family members. This is very valuable.

Reason I chose this business:

A platform that is at the top of the Google search engine. You guys have done a great job

Thumbnail of user rebeccac1930
Maryland
1 review
1 helpful vote
  • Send Message
March 3rd, 2023
Verified purchase

Everyone I made contact with was friendly and eager to work with me. I felt like I could trust the information provided and would feel confident moving forward when I am ready.

Reason I chose this business:

I am on wait lists for litters to come.

Thumbnail of user evangelines31
Wisconsin
1 review
0 helpful votes
  • Send Message
February 16th, 2022

Good Dog has helped us find quality homes for our well bred, health screened puppies. As well as offering quality education opportunities and secure payments. Good Dog is a breeders best friend!

Products used:
Online dog breeders showcase

Service
Value
Quality
Thumbnail of user graceh258
Grace H. – Good Dog Rep

We're so glad you have been able to connect with excellent buyers through our platform, and find great homes for your pups!

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From the business

Best friends made here. Good Dog makes it simple for people to get dogs from good sources and for reputable breeders, shelters and rescues to put their dogs in good homes. And we provide all the support and guidance you need to feel confident every step of the way!

Company Representative

Thumbnail of user nicolee728
Nicole E.
Typically responds within 8 hours

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