Goodnight Macaroon

I ordered from them after seeing their site making everything look high quality well it's not. It's very low quality at to high of prices & their return policy is even worst with basically the worst customer service a I've seen. The quality of clothing I received was poor with the sizing way off & I don't know how someone's small could wear. Color from ad to what received was off too. All around the worst purchase I've ever made.

I was SO excited to order stuff from Goodnight Macaroon when I saw their awesome posts on Instagram. I spent nearly $200 on 4 sweaters, which I thought was fine for wool. However, once I got my order (1 month later - it ships from Hong Kong) I realized the clothes are overpriced, cheap wool knock offs that smell like plastic. So disappointed! Read these other reviews, I am sure we've all had the same experience!

Yes the clothes are cute, but don't listen to anyone who gives this company 5 stars. The clothes are cheap and I won't be surprised if they start to fade and pull as soon as I wash them. Plus what is with so many things only coming in 1 size?

I ordered on 40% sale on impulse but checked amazon and everything cost less. Canceled within 15 minutes. There policy says you can cancel within 30 minutes. I followed up with an email because guess what? No phone number to call. Red flag then the next day an email saying sorry already shipped. I put in a dispute with PayPal and two weeks later package arrived. Now I have to pay to send back and they will probably still deny refund.

I ordered 6 items of clothing for my daughters for Christmas on Nov 22. The clothing shipped out of Hong Kong (which the online store leads you to believe its from Portland, OR), and stayed at port 3 weeks. Not until I opened a claim via PayPal did the items move. When they were shipped they were shipped to my home address "Goodnight Macaroon" -- not even our names, another indication of poor fulfillment management. Lastly, when the clothes arrived, the smalls were the same sizes as the medium. One sweater unravelled as my daughter wore it Christmas day -- right before her eyes. So sad.

My boots took approx 3 weeks to arrive which i was okay with but when they arrived they were not even the boots i ordered. Same style but the wrong color. I sent an email and immediately received a response asking for a picture of the boots i received. I sent the picture and then nothing... No response after that. Its been months and dozens of emails later and they will not respond. Horrible customer service and just complete disregard for people who spend money on their products. I will not be buying or recommending them in the future.

Ally

I returned items to the store in Sarasota - the UPS tracking number says they were delivered a month ago. I tried to chat on the website, and when I asked what the status of my return was, no one responded for about 10 minutes, then they said they would email me a response. That was 4 days ago and I've gotten nothing. I have sent a follow-up email, as well, but heard nothing back. Glad they just took my $85 worth of merchandise (extremely crappy merchandise, might I add - oh, and I had to pay $15 in shipping to get it back to them) back from me but haven't refunded a thing. It is unacceptable to do business like this, and I would NOT recommend shopping here. I wish I had looked up reviews before purchasing.

I ordered a pair of braided sandals that I saw on an influencer. They did arrive within a week or two, but the quality is AWFUL. It looks like a 5 yr old glued them together. I bought my correct size, but the straps were WAY too big. Honestly, I'm not trying to be offensive... but nobody could fit into these sandals unless they were 600 lbs. I'm not exaggerating! The top strap is SOOO big. The length of the footbed is right... but quality assurance is awful at this company! Don't BUY! To return shoes you only get store credit and you'll have to pay a TON of money to return it to Hong Kong! And whatever you buy with your "store credit" is non refundable as well. Don't waste your time or money on this horrible company! I'm so disappointed that influencers would even recommend this company.

This is by far the worst company I have ever come across. It is a huge scam! I ordered on Jan 25 and got a shipping confirmation Jan 28 saying the items have shipped. I also paid for express shipping. The shipping never updated so I emailed the company and same as everyone else they said it was sent out by mistake and the item was out of stock until Feb 18. Mind you they never said the item was back ordered! It didn't ship then either so I emailed again Feb 25 and now they say Feb 28. Still no shipping info and now after numerous attempts to contact them they are ignoring me completely! I have filed a dispute with my credit card company and I suggest you do the same! BEWARE

After posting this review I was contacted by the original customer service rep with whom I had emailed about my missing order. She had seen the review and realized she never followed up on tracking down my order. She offered to send out the items then (a month after original order) and give me a $50 credit if I would take down my original review. I declined, asked for a refund and received it promptly. So I eventually got the resolution I wanted but it took way too long and was too much effort. I would never do business with this company.