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GoToGate has a rating of 2.9 stars from 1,598 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about GoToGate most frequently mention customer service, credit card, and full refund problems. GoToGate ranks 14th among Plane Tickets sites.
Proactively asks for customer feedback
This company responds to reviews on average within 13 days
I was feeling really insecure and anxious about my trip, but your representative helped calm me down by explaining everything clearly. By the end of the call, I felt much happier and relieved because we were able to resolve my issue. Now, I can look forward to having a great trip. Thank you so much for everything!
I booked 2 tickets from South Africa to France on Air Algerie through Gotogate in about June 2024. Flight departing mid September. The flight was cancelled by the Airline on 17 August. Their refund policy stated 15 working days. This was 6 weeks ago and no refund has been received. The reason now given is that I was a "no show"! There are currently no Air Algerie flights to South Africa, so it would be difficult to be a "no show" if there are no aircraft! Gotogate keep fobbing me off with excuses. My advice - do not book through Gotogate if you want a refund if the airline cancels the flight. They should just be transparent and tell you upfront - no refunds on this flight for whatever reason. I am going to pursue this further.
Super easy and competitive - first timer here! Looking forward to my trip.
Do not use this third-party vendor. This is the worst experience of my life! I booked a ticket and for my and my friend then 2h latter my friend notified that she can't go to the trip. I called them right the way and was told that they could not refund me the entire amount and that they will charge me $90 fees. After hours of calls to get my money back they end it up charging me more than 200 fees…
I have consumed approximately 7 hours, with more than 15 different agents, on the phone over the past 2 weeks. I can go on, but because you have to call the UK, I spent more than $100 on phone calls. I have paid to book seats 3 times. Due to their "improper booking" we had to pay for an additional 2 hotel nights while they mismanaged a very simple reservation. I have lost 2 nights of sleep. So thank you GoToGate for all you failed to accomplish.
I have been using Booking.com for just about 20 years and Genius Level 3. GoToGate has destroyed an otherwise very good online travel agency; actually my favorite for a number of years. What an absolute shame that I can no longer use Booking.com. AVOID Booking.com at your peril. If you use them, you will be unbelievably disappointed, frustrated and embarrassed by your own behavior. I would be shocked to hear the recordings, so I do extend my apologies to those agents that were trying their best but were consumed by general incompetence, zero result-oriented efforts, speaking without listening and complete lack of authority to resolve even the simplest travel change. It is hard to comprehend how far they will test your patience until you have experienced it yourself. BE WARNED from a seasoned traveler, use any other travel agency in the world, but DO NOT USE Booking.com. At least until they sever their relationship with GoToGate.
* GoToGate attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I bought a tickets for my friend and after they pay $114 to get to the airport they found out, their flight got canceled and they got stock at the airport.
* GoToGate attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Great price great service. Thanks for everything you are a great option
Easy, reliable and trusted site.
I was confident when i proceed in the ticketing process.
All information clear and instructions.
Amazing, fast and very user friendly but hope my personal details and payment (card details) information is secured and safe, please don't give me shock. If secured, thanks with appreciation.
My experience has been both good and bad however, the day to day price hikes and drops make it hard to book because your are worried about the price changing often
* GoToGate attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Ticket booked and airline e-ticket or 6 digit code is not available and it's showing error or Invalid
* GoToGate attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Worst experience booking cancelled twice with prolong processing
Easy, Great, Excellent experience; will use this site again
It's first time using your service
We will see
How does it go
Easy to deal, best pieces for my choice.
This Thanks
You guys try and charge for everything and in the matter of seconds my flight went up $20 just so u can get extra money and these flights are not good at all
* GoToGate attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Good deal, with reasonable options to choose, I will more likely use this site to book my next trip
My experience was great! Easy steps to book our trip and easy to follow every block. Thank you and I hope I can continue booking future trips via go to gate!
The process was seamless and easy and payment services through affirm made paying for the trip easy.
The process is very good... easy to use, even for me, because English is not my natural language.
It was easy to book and very speedy. It was also nice to be able to boo with paypal.
Gotogate es mi primera opción para reservar vuelos, tienen los mejores precios y el servicio de soporte que recibí cuando tuve que realizar consultas fue rápido y eficiente.
Nice and quick, and an easy website. So far so good. Clear rates
Excellent!Easy to use! Very good prices! I will recommend it!
GoToGate is clear and easy to use. There are no hidden costs!
Easy, clean interface with no BS. Will use again! Price was lowest I could find.
The website was easy to navigate and book from. The only confusing thing was paying for seat selection and having to pay again on the airline site.
Gain trust and grow your business with customer reviews.
Gotogate USA offers good deals on flights, hotels and car rentals. Welcome to visit our site for your next trip, whether it' s a domestic or international trip.
