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GoToGate has a rating of 2.9 stars from 1,598 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about GoToGate most frequently mention customer service, credit card, and full refund problems. GoToGate ranks 14th among Plane Tickets sites.
Proactively asks for customer feedback
This company responds to reviews on average within 13 days
I was feeling really insecure and anxious about my trip, but your representative helped calm me down by explaining everything clearly. By the end of the call, I felt much happier and relieved because we were able to resolve my issue. Now, I can look forward to having a great trip. Thank you so much for everything!
I booked 2 tickets from South Africa to France on Air Algerie through Gotogate in about June 2024. Flight departing mid September. The flight was cancelled by the Airline on 17 August. Their refund policy stated 15 working days. This was 6 weeks ago and no refund has been received. The reason now given is that I was a "no show"! There are currently no Air Algerie flights to South Africa, so it would be difficult to be a "no show" if there are no aircraft! Gotogate keep fobbing me off with excuses. My advice - do not book through Gotogate if you want a refund if the airline cancels the flight. They should just be transparent and tell you upfront - no refunds on this flight for whatever reason. I am going to pursue this further.
Easy, friendly, fast, high response, several methods of payments, reasonable prices
Very fast east and reliable. I really enjoy booking from this website
First, the site was easy to navigate and the prices were phenomenal. I was able to complete my booking with ease. I have referred my travel companions to the website as well.
My flights are incorrect now your company tells me i must contact the airline but your company was quick to take my money off my card bad service that i will make it known on social media
* GoToGate attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Be careful with this agency they are scam. They changed the flight details after I did payment with 30 hours difference from the original flight that I confirmed for booking. When I asked for cancellation and refund they charged me £136
When I choose the first flight options, it told me that something went wrong. If those flights (options) are not available, I should not be able to choose them at all. Thank you!
Fue excelente poder usar esta aplicación por que encontré pasajes muy económicos
This is my first time flying with you my first time
Getting all the way to the end, submitting my payment, and having the flight price increase right then, so I have to accept the higher fare? WTF!? That's the worst. I won't use this site again.
* GoToGate attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thank you for offering great deals on flights. Cheaper, faster and easier.
I have booked flight for my in laws from booking.com and I think booking.com is internally working with gotogate for any customer service. I wanted to reschedule my flight and everytime they keep me on hold for almost 30 mins and come up saying there is any issue. Called them for more than 15 times and either they say there is an issue, or the calls gets dropped for which they never call back, they won't make the changes even after the amount is deducted and they will say call but they never do. After lot of attempts finally when the flights are rescheduled they didn't make an effort to let me know that the baggage is shortened for this flight and simply throw it in airline that it's au Booking.com should remove their collaboration to maintain their brand in the market. I had to rate this 1 only because i didn't get an option to select 0 which they deserve.
Booking?…. Easy
Flight? …… don't know yet!
Billing? …… seems ok!
Accidentally missed one letter in last name when booking, so to add one letter they want to charge extra $44
* GoToGate attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
It was an absolutely terrific streamlined process.
And the price was right!
Alles übersichtlich klar dargestellt ohne versteckte Preiserhöhung.
Daumen hoch
REALLY BAD CUSTOMER SERVICE.
This website DOESN'T have the curtesy 24 hrs. Waving period that all other websites have, they will charge you $45 for the cancellation even within MINUTES of your booking.
Immediately after I did my booking I noticed an error on it, I reach out to the customer service line, and they said there was no way to wave this "processing fee".
POOR CUSTOMER SERVICE.
After purchasing my tickets I realised that something was wrong… my gender.
I contacted customer service and they wanted me to pay usd 45 for changing it to male!
* GoToGate attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I like the fact that the itinerary you are providing before payment is very clear and has everything you need to know about the trip including luggage etc..
Fast and easy to purchase flights and cheaper that with airline.
This is the worst travel agency I have dealt with.
We had a flexible ticket booked with them, but when we tried to change the booking, they put a remarkably larger difference in price, way higher than the original ticket price on the airline website.
Every time I call them, I find they give a different, higher price by £100, even though the flight's original price doesn't change between two days!
They are a fraudulent company. Never deal with them.
Their customer service is the worst too. They don't help at all. When I ask about the price breakdown to understand where this difference is coming from, they refuse to answer properly.
Products used:
Flexible Flight reservation
Why does the email confirmation not include either the booking reference or the flight number? Super annoying to have to separately keep track of these details.
* GoToGate attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
This was an easy site to book my flight! I trust them because they have great reviews.
Super easy to book and I especially like the ability to individualize add-ons for different passengers within the same booking.
Gain trust and grow your business with customer reviews.
Gotogate USA offers good deals on flights, hotels and car rentals. Welcome to visit our site for your next trip, whether it' s a domestic or international trip.
