GoToGate

Don't use GoToGate if you're booking for domestic airline bookings in India. If you're using Google Flights, you would definitely get GoToGate as the lowest to get the ticket. Don't fall prey for it. Their "Assistance Charges" is GBP 30 flat. In my case it was INR 2,445 for the direct cancellation made by the airline. It's painful for anyone.

Worst service from this website. We booked ticket to chennai to brisbane australia. They have taken money and not issued the ticket. They say to wait for four days to refund the back. Its on urgent basis i booked the tickect and i was not able to book another ticket since they holded my money. Worst service. Please dont ever book through thos gotogate site.

Scam scam scam. I will never purchase a ticket from the agency. They just wanted to up charge me for everything. Even after the airline had canceled my ticket. They wanted to charge me for the cancellation. What a joke. Also they barley can speak/understand english.

Paid over $700 in 02/2020 for Silver Airways tickets via Gotogate. Flights were cancelled over10 weeks ago and still ZERO refund! Both companies prefer to blame the other but in the meantime I'm out my money and received NO SERVICE FROM EITHER! I've provided ticket numbers, booking numbers, screenshots, etc. and nada! Don't take the bait! These guys haven't proven to be legit!

Workflow is painful to navigate. You need to streamline drastically.

Honestly, I don't even know why this travel company is still allowed to operate, they are the most pathetic travel company I have ever seen. In December they cancelled my flight without telling me, I got to the airport with all my luggage when I checked in the airline couldn't find my ticket in the system, I then called Go To Get, to check what had happened, it only then they told me that they cancelled my return ticket, and I ask them why they didn't tell me and then lied they said they tried to call me on my mobile number but they could find me. I asked them why they sent me an email since we were communicating via email before. The lady I spoke with on the phone her name is Vincy Brown the one who cancelled my flight ticket, she didn't even apologize about it. She told me to buy another ticket, because my refund will take 15 to 20 days, mind I didn't even have money to purchase another ticket. I was left stranded in a foreign country I had to sleep at the Airport for 2 nights without food.
Until today they haven't refunded me my money and this Vincy Brown woman doesn't reply to my emails any more when I ask her about my refund. It is not even easy to communicate with them.

I will never use their services anymore and I will make sure that anyone I know will never use them. They don't respect customers at all

I bought a ticket for $1100. I called them to change the dates due to COVID. After being 30 min on the line to talk to them they told me I need to pay $450 for rebooking. They are thieves without a doubt. Spread the word and show their true colour to every one.

The worse travel agency i ever dealt with in my entire. They are group of thieves that are basically stealing all refunds from their clients.
FBI should investigate these gangsters.

Gotogate literally take your money I've been waiting over 2 years for a refund gotogate
must have got from the airline already they just rip people off and get away with it

I bought tickets with this company for Easter holiday and even the flight was cancel for covid19 reason they refuse to refund me or offer me any vouchers they just stole my money. They are just breaking the law. I was very lucky to get my money back from LLyods bank. Stay away from this company!

I bought a plane ticket to Europe via Gotogate, the flight was canceled, the airline sent me an email telling me that due to the pandemic, flights to Europe had been suspended. I immediately emailed gotogate informing them of the canceled flight and requesting a refund of my money. I received several emails from them saying that if they get the money from the airlines, they will refund me. I bought my ticket through Gotogate and they should refund me, the rest is a matter between the airlines and Gotogate, not me. Yesterday I received another email from Gotogate;
Dear Sir / Madam,
Thank you for contacting us.
We have received your request that you wish to cancel your booking.
However we can see that your tickets are exchanged by the airline directly.
We request you to please contact the airline directly.
Kind regards,
Aakriti S, Customer Service
Gotogate

This company is a scam. If something happens and airline cancels flight you will wait for your money refund for months! It's been 4 month and I still did not get it.

They charged me twice for a flight and then when I cancelled, they don't even refund the total amount. Do not use. It is a scam!

I booked two tickets, due to the war in my country the flight was cancelled go to gate did not refund me till today. All they care about is the money, bad customer service. Not recommended at all.

Hello,

I want to make a complaint because I bought the cancellation protection with GoToGate and I haven't received the attention I needed to be able to cancel before the flight. Since 3 days ago I started having covid symptoms, so I tried contacting the airline so they could guide me on how to do it and receive information for the refund. I got a positive test so I couldn't take the flight. I sent several help tickets to the cancellation contact of GoToGate, I sent emails, I tried calling and they left me 5 hours in the waiting line so I wasn't able to speak or get any contact with anyone before the flight.
What can I do about it? I have the cancellation protection but no one has to give me a response for the service! Tried to do the cancellation without success.

I lost 375 dollars because this site booked my destination to the wrong city and in order to pay for the cancelation, I had to pay fees with the airline, when it was the GoToGates responsibility. I will never use them again!

You cannot access any assistance or information from this company. They will not help you in any way. Go straight to airlines and accommodation sites rather than using them.

I bought a plane ticket from Bangkok to Budapest with stop over in China in January 22. They canceled the flight on the 8th of february and suposed to have a refund in 3 to 4 weeks, then I called they said it can take up to 6 weeks, now they dont even answer the phone. After 1 hour of waiting it disconnects. It is a fraud

I bought tickets back in July where my BOOKING not the flight, was randomly canceled. The airline said the booking is gone and that they will issue Gotogate a refund. This was back in July. Now Gotogate is saying they are "working" on my refund for 4 months. I think this company is taking advantage of the pandemic and making holding onto their customer's money which the airlines are refunding. It doesn't take 4 months to get a refund even in a pandemic. Customer service is AWFUL. You can barely get ahold of them. They don't answer emails their calls have horrible connection so you can barely hear them. I waited on the phone for 2 hours before they picked up, couldn't hear at all what they were saying, and they just hung up. I will never use Gotogate ever again and you should never use them

Be warned... never ever use Gotogate. They do not take the responsibilty of a booking agency... if a problem occurs they point their fingers to the airlines. We booked a connection flight from Shenznen to Johannesburg. When the first flight was delayed we found out the flights were not connected. The 2 nd flight was missed. We had to book another flight with a different airline. We even had a flexable ticket@ R1400 extra. They couldnt help us with a ticket... now Gotogate blames the other Airline. We send all our proof but still they are not to blame... they did booking. The other airlines involved said Gotogate is responsible for the refund. We even asked just half the price of the second ticket! People must be warned not to use them ever ever!
Cornelia

I buy ticket online toomuch.
I take the ticket Fast time in the GoToGate Service. But Good sistem. And Good Oftion.

Thief! I bought a plane ticket and I couldn't check-in. Ryanair charged me 110 euros saying TGT had the pass word to check in. Couldn't get the pass word. I've been charged twice and will never get a refund! Don't buy anything from them!

Do not book with this website. All information is wrong. I booked a flight from mumbai to winnipeg
( canada). It wasn't a self transfer when i booked it. But we got at airport they told us this is a self transfer...coustomer service is bull $#*!. They are rude and talk nonsense...