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GoToGate has a rating of 2.9 stars from 1,603 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about GoToGate most frequently mention customer service, credit card, and full refund problems. GoToGate ranks 15th among Plane Tickets sites.
Proactively asks for customer feedback
This company responds to reviews on average within 14 days
I was feeling really insecure and anxious about my trip, but your representative helped calm me down by explaining everything clearly. By the end of the call, I felt much happier and relieved because we were able to resolve my issue. Now, I can look forward to having a great trip. Thank you so much for everything!
I booked 2 tickets from South Africa to France on Air Algerie through Gotogate in about June 2024. Flight departing mid September. The flight was cancelled by the Airline on 17 August. Their refund policy stated 15 working days. This was 6 weeks ago and no refund has been received. The reason now given is that I was a "no show"! There are currently no Air Algerie flights to South Africa, so it would be difficult to be a "no show" if there are no aircraft! Gotogate keep fobbing me off with excuses. My advice - do not book through Gotogate if you want a refund if the airline cancels the flight. They should just be transparent and tell you upfront - no refunds on this flight for whatever reason. I am going to pursue this further.
This is a scam. Avoid if you don't want to get ripped off.
I booked few flights throgh their website about 8 moths ago. As soon as I finalized and payed the total, one of their customer agent called me and asked for more money saying that booking cannot be made since prices gone up (like it's beengoing up inevery second that I took to made the reservation), So ultimately I ended up paying so much more.
One of my flights was cancelled by the airline and when I inquired the airline told me they have refunded to the booking agent but that money never received. Everytime I ask they say they will refund within another 5 weeks. Plus you will have to hold for ages to speak to a customer care agent. So DO NOT BOOK WITH THEM.
Great price! Easy booking. Have never booked with GoToGate before so fingers crossed! :)
Booked a flight with TRIP (not trip.com), an affiliate of gotogate, both belonging to ETRAVELI from Sweden and received a confirmation mail that did not contain the ticket numbers, only booking references. At the airport I was asked for ticket numbers which I did not have -refused check in and missed the flight
Repeatedly talked to them, they insist they send the ticket number in the confirmation email and refuse to acknowledge the email I sent back to them to prove that ticket numbers were in fact not available. Obviously the would not refund me. TOTAL SCAM, BEWARE! Booking made through skyscanner.com
Never EVER book your plane ticket through this website or through any website connected to this company. Don't be stupid, save yourself the headache and book your ticket straight through the airline. It's impossible to accurately stress just how awful Gotogate is to deal with if anything goes wrong with your reservation. I made the mistake of booking through their website after google flights directed me to them earlier this year, when my flight was cancelled due to inclimate weather the airline fully refunded my ticket. However, because I booked through Gotogate the refund instead went directly to them. I've now spent the last two months fighting them to give me the money sent to them by my airline to little or no avail thanks to the fantastically abysmal customer service within this company. Please learn from my mistakes, STAY AWAY FROM GOTOGATE.
We recently found decent price for airline tickets and booked tickets but due to covid travel issues we realized the trip was not possible... when buying tickets we had noted there was allowed cancellation within 24 hrs of purchase. Since we had purchased the tickets around midnight and it was only 9 hrs later that we called GoToGaye to advise them we needed to use the less then 24 hrs cancelation... we were now told gotogate wont cancel and we have to call each airline individually to cancel our purchase... then he tells us to get the airline authorization code and to then email that to Gotogate. When we ask to speak to supervisor the rep literally went quite and then he hung up... this place is a joke.
It's a TOTAL SCAM website, Don't become a victim! I was lured into the site for a deal and they hid a trick to let you handle your own transportation from one airport (50 miles away) to another by yourself. Within 10 minutes I called, they refused to cancel it for a full refund. It's a TOTAL SCAM! By all means, avoid it!
This company works fine, as long as the flight goes as planned. The minute anything changes, like a flight delay, cancellation, rescheduling that doesn't work, then if you need ANYTHING, they will charge ridiculous fees to change with the airline. The airline will not deal with you directly because you bought through GoToGate. If you spend HOURS on the phone with GoToGate, you may get some of your flight money back (after their fees), but you will never see your seat that you bought for that redeye refunded. RUN the other way unless the ticket is worth throwing away should there be a problem. Book directly with the airline.
Tip for consumers:
Run the other way unless the ticket is cheap enough to just throw away (and it's easy to buy another ticket)
Products used:
Airline tickets
Been waiting 8 months for a refund. Contacted them and all I get is a run around that its up to the airlines.
I would not use them even if my life depended on them
Tip for consumers:
Don't
Products used:
For Airline Tickets
I tried to get a refund for my trip during covid. The airline said I need to go through gotogate. They won't give me a refund. They said, go through my bank (credit card). My credit card said I have to go through gotogate or dispute and build a case with proof. I asked Gotogate to just refund and they won't. So now I have to file a dispute. You've got to be kidding me. They are not reputable. That is stealing! Don't use this company or any third party booking agency ever! Go to the airline directly! Norwegian Air is very professional and truly helps people with their trips and cares. This trip was going to be to for us to be married in France. It was already bad we couldn't go because of the virus but then to get charged. We saved three months for that trip working overtime. Our travel number was NBU3OM.
Booked a flight m contracted covid before the flight. They refused to contact the airline for refund. Ended up with loosing the money.
Furthermore, customer service is a scam! On the line each time for more then 90 min and only once got to a real person, who refused to help. He asked me to contact the airline, the airline told me to contact gogate
NEVER BOOK WITH THEM
Tip for consumers:
don't use, learn from my experience
Products used:
airline tickets
If I could give the company ZERO stars I would. They are awful. My airline canceled the original flight time due to COVID-19, and I tried to request a refund with GotoGate and have found it nearly impossible. Their customer service is nearly impossible to connect with, and when you do - they just pass you around from person to person (or simply hang up on you) with no goal of helping you resolve the issue. MY flight was changed 6 months ago, and I am still trying to fight with them for a refund. DO NOT book with them - this company is terrible.
I will never use gotogate again for booking tickets. I cancelled a ticket within 24 hours of booking last October (2022) and I'm still waiting for the refund (May 2023).
I selected this site via a google search because it was the top advertised site. They cx'd one leg of my flight to maximize profits, without consulting me. When I checked, the flight was still available, contrary to what they told me in an email. DO NOT DO BUSINESS WITH THESE SCAMMERS
Tip for consumers:
STAY AWAY, PERIOD
Products used:
None, had to initiate refund through my cc company. BE AWARE
I booked flights and due to corona it was cancelled. I have spend enourmous amount of time and money (callcenters). I have legal advise from european instances that they refuse to accept.
Never ever ever again with this group of companies: avoid any of the following:: etraveli mytrips, supersaver.
Tip for consumers:
never ever use this company.
Products used:
FLIGHTTICKETS
Very dissatisfied with customer service.
I bought my flight tickets online from this website. Unfortunately, the airline changed flights and I had a conflict time with my 2nd flight. I called the Agency and they told me that airline had to make the changes.
I called the airline and the airline couldn't make any change and suggested me to call the agency again to
Work on the changes.
I called the agency for the 3rd time and I was waiting for almost three hours and when finally I was able to talk to someone. He told me to wait for about 2
I was waiting for almost 5 minutes and then the call was hung up. I'm also tried to send a message via email and it shows and error occurred. I tried many times and still shows the same error. What a fraud.
Customer service is non-existent. Have been chasing a refund for flight cancelled due to Coronavirus for TWO YEARS! Received proof from Aviation Dispute Resolution that Virgin Atlantic refunded GoToGate in July 2020. On 16/08/2022 spoke to Krishpi who promised a supervisor call-back within 72 hours--didn't happen. On 25/08/2022 sent Siddharth screenshot of proof of refund--no response. On 02/09/2022 Sameer promised a supervisor call-back within 24 hours--surprise, surprise, didn't happen. Completely disgusted!
Tip for consumers:
DO NOT USE GOTOGATE
Products used:
N/A
It is surprisingly considerate. I find it easy and friendly to use.
We just wanted to change a typo in a name, they took maybe 1 month and a half and they dont resolve it yet. They always say that they wait for the airline but when we call the airline they said that they cannot do anything. They try to charge us 35,100 and 600$ in separate times. Each agent says different things. Worst company ever NEVERR BOOK WITH THEM!
Gotogate is a scam, I waited 7 months for my refund for the flights cancelled by the airline and apart from an automated message that the refund is pending, no communication from their side. Frustrated I claimed on my credit card and now they have come back saying the charge back is invalid because the restrictions were imposed by government and hence the flights were cancelled and since I ticked a box on their site that I accept all their terms and conditions I cannot claim on credit card. This company is not ATOL protected so they are free from all regulations. Below is from their website
ATOL protection
Do my tickets include ATOL protection?
Our agency is not subject to the ATOL protection regulation. Any travel protection (insurance) should be purchased separately either during or after the booking process.
I stupidly made flight reservations through Gotogate only to find that they screwed up and deleted my middle initial from the ticket. Since the ticket did not match my passport, it was useless. Gotogate then tried to blame me for their screw up even though their own documents that they emailed back to me proved that I did indeed include my middle initial in my application to them. Even worse, they refused to fix the problem that they created by their gross incompetence. I was left with no choice but to write new tickets directly with the airline AT A HIGHER PRICE. Gotogate refused to cancel the old useless tickets unless I paid them an additional US$134 which i refused. In order to get my money back for the useless tickets, i had to use the dispute process of Citibank, my credit card provider. I eventually got the airline to cancel the useless tickets. All of this took more than a month of stress and aggravation. DON'T EVER DO BUSINESS WITH GOTOGATE! They're incompetent and liars.
Please be aware! This agency has a Very poor customer service! I purchased a ticket and added an additional extra as flexible ticket plus so I can cancel the flight and get a full refund in case of unexpected changes. So frustrating when they told me I need to provide for a medical before they will give me a refund. Medical reason should not be due to Covid-19 and should be other illness. They said this is according to Ryanair's policy which in fact in the same day I cancel a flight to other part of europe with the same airline and got a full refund. This website and agency is A BULL$#*!! PEOPLE Please don't be a victim oike me and ended up giving away humdreds of euros to them.
From selecting the flight to completing the transaction, it was pretty smooth. Got my e-ticket in the mail instantly
Very good, fast and efficient. Easy to understand and negotiate.
Horrible customer service. I was on a hold for almost and hour and half for the operator to come in and tell me that his system was not functioning and I needed to call back in couple hours.
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Gotogate USA offers good deals on flights, hotels and car rentals. Welcome to visit our site for your next trip, whether it' s a domestic or international trip.
