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GoToGate has a rating of 3.0 stars from 1,596 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about GoToGate most frequently mention customer service, credit card, and full refund problems. GoToGate ranks 14th among Plane Tickets sites.
Proactively asks for customer feedback
This company responds to reviews on average within 13 days
I was feeling really insecure and anxious about my trip, but your representative helped calm me down by explaining everything clearly. By the end of the call, I felt much happier and relieved because we were able to resolve my issue. Now, I can look forward to having a great trip. Thank you so much for everything!
I booked 2 tickets from South Africa to France on Air Algerie through Gotogate in about June 2024. Flight departing mid September. The flight was cancelled by the Airline on 17 August. Their refund policy stated 15 working days. This was 6 weeks ago and no refund has been received. The reason now given is that I was a "no show"! There are currently no Air Algerie flights to South Africa, so it would be difficult to be a "no show" if there are no aircraft! Gotogate keep fobbing me off with excuses. My advice - do not book through Gotogate if you want a refund if the airline cancels the flight. They should just be transparent and tell you upfront - no refunds on this flight for whatever reason. I am going to pursue this further.
Very easy website to navigate. Easy to look up baggage rules. Travel Insurance is affordable
Really an easy process on select the flight and the payment too. Thanks
Easy and satisfactory way to get my trip to Azores.
Google pay nice website and nice options and chat available if need customer service.
Good interface good fast booking process and high quality experience
Easy procedure. Found my flight click on Gotogate and bought my ticket. Thank you
Seamless as the website is user friendly and the ticket price is affordable
Easy and quick reservation for the trip; useful site for air flights
GoToGate was easy to use, and very convenient. Also provide many verity of flights options. You can find cheapest tickets from GoToGate.
The prices were good. E-Tickets were issued almost instantly. Very effective. Very good experience.
Easy booking online, confirm right away with booking
Easy to book and pay. Though I find that there are too many "extra" services offered.
I really appreciate the way you give us chance to buy cheaper tickets
It was easy to navigate and fast. Very happy with service
Great price, and very simple process! I love how easy it is! Thank you gotogate
Very Faster, professional… I hope it always continues like this.
An additional $70.00 was added to the originally advertised price,
Excellent service, fast and efficient, cost effective as well
I like this campaign because give me a good service
Gain trust and grow your business with customer reviews.
Gotogate USA offers good deals on flights, hotels and car rentals. Welcome to visit our site for your next trip, whether it' s a domestic or international trip.
