- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
GoToGate has a rating of 3.0 stars from 1,596 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about GoToGate most frequently mention customer service, credit card, and full refund problems. GoToGate ranks 14th among Plane Tickets sites.
Proactively asks for customer feedback
This company responds to reviews on average within 13 days
I was feeling really insecure and anxious about my trip, but your representative helped calm me down by explaining everything clearly. By the end of the call, I felt much happier and relieved because we were able to resolve my issue. Now, I can look forward to having a great trip. Thank you so much for everything!
I booked 2 tickets from South Africa to France on Air Algerie through Gotogate in about June 2024. Flight departing mid September. The flight was cancelled by the Airline on 17 August. Their refund policy stated 15 working days. This was 6 weeks ago and no refund has been received. The reason now given is that I was a "no show"! There are currently no Air Algerie flights to South Africa, so it would be difficult to be a "no show" if there are no aircraft! Gotogate keep fobbing me off with excuses. My advice - do not book through Gotogate if you want a refund if the airline cancels the flight. They should just be transparent and tell you upfront - no refunds on this flight for whatever reason. I am going to pursue this further.
Easy and fast booking. Great price. I'll definitely use this agency in the future!
We love it. This is the best and convenient online agency to work with.
Very good and economical to Ireland travel for solo travelers
As usual very easy to book all the flights that suits my needs.
Too many fields to write into. The process was not simple. It could be more user friendly
* GoToGate attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Price increase as it is processing payment. Such poor taste.
* GoToGate attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I like this campaign because give me a good service
Paid seat selection is a $#*!ing scam. Seriously. Who the $#*! does that.
* GoToGate attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Very straight forward process. Like the Visa card verification feature.
Thank you for cheaper price than direct booking.I'm certified.
The experience was very helpful and fantastic, thank you for your service
It's appalling how they nickel and dime you death!
Whole process was good and self explanatory
Confirmation came pretty fast
Quick and simple. Very smooth. I enjoy using it. Great experience!
Terrible they increased the price last minute. I like ice cream
* GoToGate attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Much easier and faster than going directly through the airline's web site
The website was super easy to use, very friendly, and very direct with all the charges.
Too many extras and additional costs…………….really really
Hassle free process.great job good service and painless.will definitely use again.
Easy to book great price - happy customer - used the web second time - so is verified.
Quick and easy even though there are lots of questions to answer...
<(–:
Advertised price doesn't include seating carry on or check in luggage nor meals provided. Ended up being more than double the price advertised when booking.
* GoToGate attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Gain trust and grow your business with customer reviews.
Gotogate USA offers good deals on flights, hotels and car rentals. Welcome to visit our site for your next trip, whether it' s a domestic or international trip.
