GoToGate

A special thanks to Pablo G. I had many questions and he did absolutely great answering all of my questions and concerns. The best customer service I've received. Thank you, keep it up.

Very nice app easily I finish my booking without any problem and payment option is very good. I like it very excellent.

Quick, user friendly and easy to navigate and book online...

T 's been already 2 years since 17/03/2022 that I can't get my money back for cancelled flight. Or any answer from gotogate support service since 19/05/2023.
The company doesn't provide any options or alternatives to give my money back. They ignore all my emails for months!
My order number LGZDSA and I want my refund.

Gotogate failed to buy my return flight or notify me leading up to it. They confirmed a refund over support call and email within 3-5 working days. I called back 10 days later and they have no records of this reimbursement being processed and are intentionally ignoring their confirmation email… it took them 3 different support reps to find out that they made a mistake in the first place after trying to convince me it was the airlines fault. They also made something up about needing to submit a claim ( which I also did without their instruction since I didn't trust them) during my call back 10 days later.

This is a company is untrustworthy, unreliable, and lacks adequate customer service.

Was easy and ok to book. Got me kicked out but when I booked again it was good

Do not use this scum bag third party, they will not process a refund or help any way what so ever, I'm currently in a war tore country and cannot make my flight to which case I'm told I will receive a penalty for not making the flight. You've got a better chance with a one arm bandit then this company

They have received the refunds for my cancelled flight for 31 March 2020 since 23 March this year from Emirates. Until now they didn't reimburse me. I called them 3 months ago. They kept me on the phone for 2 hours. I was told they had instigated the fund and I would get it within 72 hours. After 3 months still no refund. Never buy air ticket from this travel agent again. They are base in Sweden so can only complain to European ombudsman which is hopeless. So be WARN

This company is an absolute scam. Over the course of several months, four different agents told me four different things about whether I could get a refund for an unused ticket, or convert it to another ticket later on. In the end, after waiting on hold for hours and hours and requesting dozens of calls with supervisors, they told me I was ineligible to do anything, and that my $400 would go to waste. They have no desire to help their customers, and their customer service line is an absolute mess. You can't even reach them by email. Never EVER book with GoToGate. Complete scam.

The go to gate said my information was incorrect. Nothing wrong with my card. They charged my cad six times for one flight. I will never use this again.

I have applied refund from SAS airline through gotogate, which received the refund in Jan 2021, and up to now, my refund still has not been paid by go to gate, no actual person dealing on phone, this is more than just frustrating.

I can not understand why a refund takes more than 4 months, and still counting...

I am so disappointed on this company. I don't know what to do to sue them…?They have cancelled my flight 2 times. I am still waiting for a refund. It's been more than five months and I have asked a few times to change the flight and they can never help you for that, or for the refund.it's always the same reply please be patient …People please pay directly to the airline, GOTOGATE ARE Liars, it's cheaper, but it's full of ….! I promise i have lost more than 1500 euros… oh and they will charge you also money for their own cancellation! ****!pls what can I do?

Negative star if I can rate. Never buy ticket from this agency, scammer! Scammed your money to pay in full and not paying to the airline. When I purchased the ticket from them and end up got cancelled by the airline, and no notification no nothing upon check in. Called 3 times and they said they can't send me a prove of payment they pay to airline

That's sad to share my experience with GoToGate, they are smart to make people fool and this is what they are doing.
Keep calling them, they don't care... they are available to respond your call in nice way but no result neither support... just nice talking no solution to your issue.

It's something like sweet poison. If you wish to get stuck with them. You can use their service and forget about any support also any solution if you need from them... but yeah they will make you cry and helpless.

Will never be using GOTOGATE again. They ruined my holiday on top of that said they will get my refund and charge me £30 which I agreed to then after 5 months instead of deducting £30 they took £141.06 apparently its there company policy and when I rang up to complain they said they don't take complaints over the phone. Been cheated out of my family holiday and money. My advice please stay well clear of this company

Reserved a ticket for an adult through Gotogate and then wanted to add a child but the airlines didn't allow a separate child ticket. So I had to cancel my ticket and then reserve both tickets together. I contacted Gotogate immediately explaining my situation. They charged me a $45 cancellation fee (which ended up being $65) to cancel my ticket. And they expected me to reserve the tickets through them again? No way! I also noticed later, when reserving the tickets directly from the airline, that they were charging almost double in order to check in luggage. Very dishonest on their part. I will never do business with them again!

I claimed refund for my flight to Egypt because of the war in Palestine and 2 death tourists from Israel and bombs on the territory of Egypt. After that on the website of Ministry of Forein Affairs appeared information to not travel there if it's not necessary. The called the airlines and Gotogate and both confirmed that I have right to do it because of circumstances. But I have been waiting already 3 months! I contacted them 3 times and the last time I should be the final one as I was promised by agent as he said after 1 week they have inner rule that have to provide answer and guess what? The lady on the phone was surprised and she said that I have to wait „a bit longer" were talking about 3 months. When I asked when I will receive answer they can't provide such information as they don't know. Gotogate and Eagean are the worst and try to avoid those companies as much as you can!

I wanted to change my return flight and was told numerous times I don't have that option then that there are no available seats when they didn't ask which date I want to change to. Alm lies from call center in India.Total scam the flex ticket charge.

I made the huge mistake of buying through this site since it came up when i used Google flights to search for flights. Each time i called i waited over 1 hour 20 mins to even get through to "customer service". Then they want to charge me $$$ to change flight and are calling me to collect more money after spending 3+ hrs to change flight.

Hi, I made a booking through Gotogate.I requested to cancel the flight From 19/12/2022 until today I have not received my refund and Gotogate is asking to me to wait without updating the status of my refund. I talked to Gotogate agents many times over the phone but none of them gave me a reasonable explanation of the status of my refund. They promised me priority escalation of my case but so far nothing has happened. Now it is more now 6 months waiting to get my refund. My experience with Gotogate is very frustrating. I would like to receive my refund ASAP Otherwise I will start going in all the social media platforms, radio or even take a lawyer. This not gonna work with me I promised you User's recommendation: Never

I am so so disappointed with gotogate after I booked tickets for me and my wife, with kids.
I was left stranded at the airport, after gotogate claiming they booked my tickets with lift airline.
I had to to buy new tickets from my pocket with another airline after lofts air line said they didn't get any bookings for me,.
Even their call centre told me to buy myself another tickets, some even dropped the phone for me.
Disappointing

From 22-09-22 we are waiting for a refund for two tickets to Miami! The company is doing all in its power to deny our right to receive Tax and gate fees! The are acting as we don't exist and refuse to give us our money back! I urge you to know that, based on our experience we recommend no one should buy tickets from them!

After buying my flight tickets I requested (same day) a change in my name (my family name was not added into the original ticket). The charged me the fee and did nothing. After calling them for 1 month without any answer (they even said that I could missed my flight), the day of the flight, just two hours before departure, they sent a mail saying that they are not able to make the change and that I should solve it with the airline.
Bear in mind that if you need support, you are left alone with GotoGate