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From the business
Gotogate USA offers good deals on flights, hotels and car rentals. Welcome to visit our site for your next trip, whether it' s a domestic or international trip.
GoToGate Reviews Summary
The company demonstrates a mixed reputation, with customers appreciating the competitive pricing and user-friendly booking process. Many users report successful transactions and commend the quick service and ease of navigation on the website. However, significant concerns arise regarding hidden fees, unexpected price increases, and inadequate customer support, particularly in resolving issues or clarifying policies. Complaints about website glitches and poor communication further detract from the overall experience. While some customers express satisfaction with their purchases, the recurring issues suggest a need for improved transparency and customer service practices.
This summary is generated by AI, based on text from customer reviews
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Adresse des Landes! Wofür? Beim ersten Versuch das Ticket zu buchen würden plötzlich Gebühren bei der Zahlung dazugezählt! Schade. Das Vertrauen wird dadurch gebrochen. Warum in der letzten Sekunde?!
I am pleased with your service. I hope I will have pleasant vacation through your service. My next trip I will use your service again.
Price is mis match from the original price shown. This is nothing but taking advantage of the client as your system know that they are traveling. So you increase the price on final round. Aster booking when I saw other airline the price is same what they have shown on the website. Any how by the time I have already booked ticket.
Hacen lo que quieren con los pasajeros de los tres que viajamos me dejaron solamente a mí abajo de un vuelo y me hicieron pagar el doble por otro pasaje y todavía no me devuelven el dinero
This is the third time I have made a booking through GoToGate and it has been a smooth experience each time. Very pleased to have found them and will be continuing to book my flights this way.
20/08/25, They double charged me 6,704 & 6,704 = I'm owed: *******
booking.com outsources there flight bookings to a scammy company in India GO TO GATE.
I have repeatedly contacted them 30 times in 6 weeks, looking for the refund.
They lied to me repeatedly saying they did not take the second payment.
I have send them proof repeatedly, they lied repeatedly.
They then say the will sort it and then got a short email with a NO REPLY email address.
Way too many extras which prohibit clicking Continue button. That's called a Dark Pattern. Should simply be able to click Skip All and Continue
Your emails to me say, "Dear Sterling Craig." My full name is Sterling Craig Franklin, so your emails to me should say, "Dear Sterling Franklin," or, better, "Dear Mr. Franklin." I wonder how many other customers have been irritated by your current practice but have not told you, so you continue to irritate your customers with your existing way of addressing them. This is simply foolish, and a bad business practice. Who is not paying attention? Please send me your check for $500 for my helpful suggestion. If you decide not to pay me $500 for my helpful suggestion, please call me to tell me why not. Thank you. Sterling Franklin
8457 Colbath Avenue
Van Nuys, CA *******
*******147
L'incompétence à son paroxysme
L'incompétence et le mépris du client poussé à son paroxysme!
Nous avons pris un billet d'avion alors que j'étais encore enceinte et nous avons donc, sur les conseils de Gotogate mis un nom provisoire pour bébé. Gotogate nous a assuré qu'un simple coup de fil nous permettrait de modifier ces informations. Bébé est né depuis 5 mois et en voici autant que nous essayons de faire modifier le billet d'avion! Des heures au téléphone pour rien, aucun suivi de dossier, la compagnie aérienne avec qui nous échangeons en parallèle nous assure que Gotogate ne les a jamais contacté et malheureusement c'est à eux de faire la démarche comme ils ont pris les billets pour nous. Chaque appel, la même chanson, "on va s'en occuper, faites nous confiance", mais rien n'est fait et aujourd'hui, à une semaine du départ, comble du mépris, Gotogate nous dit que "ce serait quand même pas mal si vous contactiez vous-même la compagnie aérienne". NE PASSEZ PAS PAR GOTOGATE! Si vous avez le moindre souci, ils seront incompétents et nous vous aideront pas! Ils vous endormiront pendant des mois à vous dire qu'"ils vont gérer" pour une semaine avant de partir vous dire "de vous démerder". C'EST SCANDALEUX!
Honestly really smooth and clear display. I had never heard of the site before but I was impressed. Everything was really obvious and prices clearly displayed.
Mmenichosha akh. Bana we nimechoka nguvu zimeniisha kwa kulipa pesa ghali mnabadilisha kila wakati matako ya kuku nyie
Booking was super easy the information went to my email and phone quickly, BUT it was a challenge to see what airline my tickets were booked with. Most of my reservation information didn't supply this. I could barely makeout the Maya Island Air logo on one page. If you could include this information more clearly for people that may book way in advance then not recall what Airline their flight was booked with.
Being a new user, I am hoping all goes well wish my reservation. If it does, I promise a more stars after a positive experience.
When I decide to buy my ticket I did go to the website and I did find all the information I was looking for it was very helpful that's good thank you.
It was Ok, until I have filled all the information out and went to complete payment and it would give an error message. I had to redo everything3 times before I could actually get to the payment page.
Excellent very well company. I showing you the best and thruster
Easy to search and book a flight. Love this site! And great deals as well!
I was bumped out and when I returned and it raised the price for the same flight, bad form
Making me deny all of these extra coverages will ensure that I choose another company for my next reservation.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members