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GoToGate has a rating of 2.9 stars from 1,598 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about GoToGate most frequently mention customer service, credit card, and full refund problems. GoToGate ranks 14th among Plane Tickets sites.
Proactively asks for customer feedback
This company responds to reviews on average within 13 days
I was feeling really insecure and anxious about my trip, but your representative helped calm me down by explaining everything clearly. By the end of the call, I felt much happier and relieved because we were able to resolve my issue. Now, I can look forward to having a great trip. Thank you so much for everything!
I booked 2 tickets from South Africa to France on Air Algerie through Gotogate in about June 2024. Flight departing mid September. The flight was cancelled by the Airline on 17 August. Their refund policy stated 15 working days. This was 6 weeks ago and no refund has been received. The reason now given is that I was a "no show"! There are currently no Air Algerie flights to South Africa, so it would be difficult to be a "no show" if there are no aircraft! Gotogate keep fobbing me off with excuses. My advice - do not book through Gotogate if you want a refund if the airline cancels the flight. They should just be transparent and tell you upfront - no refunds on this flight for whatever reason. I am going to pursue this further.
Quick and easy even though there are lots of questions to answer...
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Advertised price doesn't include seating carry on or check in luggage nor meals provided. Ended up being more than double the price advertised when booking.
* GoToGate attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Fast payment.smooth transaction.best price.really pleasant...thank you!
Was so easy and fast process. Thank you. I will definitely book again soon
Easy to navigate, although all the optional add ons (and their additional price) is irritating.
The upselling of various "options" is annoying. I'm sure this is how you make much of your money, but I'm looking for basic transportation.
Easy site to navigate as I could easily find information regarding details of flight. Excellent price for flight.
Great but you offer too many extra add-ons is cumbersome and dishonest in my opinion.
Thank you for your support. So easy to understand and using this app.
Will reserve judgment until after trip completed. So far, a good experience.
Looks good, we'll see when I get there. Thanks! Okay here are 11 more characters
I didn't have any difficulties when booking for my flight
Displayed information was easy to follow, stability was perfect, confirmation arrived with not issue.
"So Far" my booking experience has been ok. Vote Republican!
Love this platform and LOVE that they accept Affirm as a form of payment! Looking forward to more trips through this platform.
The booking went easy and quick. The payment process was also very quick.
Very unpleasant that price increases during checkout. This is not transparent
Not the greatest, why do i have to pay for basic stuff that other airlines give for a much reduced price
Great experience with this site.
Very satisfied. Just bought TBS-JFK
Was easy and user friendly.
Thank you for a pleasurable experience.
This was my first time using this site and I find it to be very helpful and useful
I buy one ticket from go to gate to Senegal at Guinea after the payement I received my ticket instantly in my mail I suggest everyone
Amazing very fast and so good ty so much service very polite price so good I'm so happy
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Gotogate USA offers good deals on flights, hotels and car rentals. Welcome to visit our site for your next trip, whether it' s a domestic or international trip.
