• Got Transmissions

Got Transmissions

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Overview

Got Transmissions has a rating of 1.3 stars from 72 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Got Transmissions most frequently mention customer service, and credit card problems. Got Transmissions ranks 856th among Auto Parts sites.

  • Service
    7
  • Value
    7
  • Shipping
    7
  • Returns
    6
  • Quality
    7
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How would you rate Got Transmissions?
Top Positive Review

“I was worried for no reason”

Joe D.
7/13/17

I ordered a transmission for my son's 2001 Acura CL type s. After I ordered it I read reviews. This raised a red flag. I emailed wanting to cancel but was told there would be a restocking fee. This was in the agreement so I decided to leave it be. Shipping was within the time given. Transmission was installed by the Acura dealer. Everything checked out, the transmission shifts smoothly and does appear to be within the stated mileage according to the tech who did the work. At this point I can't complain. These transmissions are known to have problems. I plan on doing a fluid change as recommended yearly by the dealer. Just to be clear, I'll have the dealer do that also. As for now, I have no issues with got transmissions. Joe One note The Dealer did say the handling in shipping was rough but nothing was broken, dip stick was bent but all is well. This is no fault of GT

Top Critical Review

“Bank claim in my favor”

Arlie A.
4/15/17

I put in claim with my bank asI had to return the junky transmission my dealership advised against using when they saw it. I am out the ups shipping cost to them of $201 but for rest back. I should know check reviews FIRST. Got transmissions has lousy ones

Reviews (72)

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Reviews that mention popular keywords

company (31) 3 weeks (4) restocking fee (5) customer service (6) 3 months (3)
Thumbnail of user chrisd221
California
1 review
13 helpful votes
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April 8th, 2017

Got transmission on date they said it would b here! Installed it n it works perfect! I will recommend my friends to you guys! Thanks for all your help! Thanks again! Chris

Thumbnail of user calvinb56
North Carolina
1 review
1 helpful vote
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March 21st, 2018

NO NO NO, DONT DEAL WITH THESE FOLKS PERIOD,,,,, unless you enjoy being played, i ordered trans last month,,, for a friend, so when i tried to call for a reply as to where is the trans,, i only get voice mail, S they set voice mail stating the same thing {we will send trans and tracking number} its not here as of today. HELP?... CAN ANY BODY HELP!

Thumbnail of user chrisw545
Florida
1 review
2 helpful votes
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October 1st, 2018

I feel that even one star is more than this company is worth. They took $585 dollars from me and no transmission was going to be delivered. I called and ask for my money back and they refuse to answer my phone calls or emails. My next stop is the BBB and a attorney. How can a company that is closed up continue to sell false products? WATCH YOUR SIX, BAD BAD COMPANY!

Thumbnail of user johnm4052
Connecticut
1 review
17 helpful votes
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January 15th, 2020

I bought a used transmission from these people in December of 2019. There is a tight 10 day window to have it installed and activate the warranty after it is delivered. My mechanic was able to meet the time frame.
Now the fun stuff. There are two email addresses associated with the company and a phone number. Good luck.
The emails got kicked out and nobody EVER answered the phone. I tried the email route several times and gave up. I called multiple time, left messages, and never heard back from them. The last few times I tried to call the phone did not allow messages to be left. Of course after a couple of weeks, I am getting a transmission fault code. I left a complaint with an online mediation website and they informed me that they passed the complaint on to the company for resolution. No response at all. I wish I would have read the reviews prior to my transaction. A one star review is way above the review that this company deserves. It needs negative stars for it to be accurate. THIS COMPANY IS A TOTAL FRAUD! STAY AWAY!

Thumbnail of user jacka171
Arizona
1 review
2 helpful votes
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December 26th, 2018

Beware, these guys are lialialiarliars N thieves.
They will hang up the phone on you if they do not have an answer to your question.
Rude and abrupt, when put on the spot. TOTAL RIP OFF.
SAVE YOR MONEY...

Thumbnail of user johnm10356
North Carolina
1 review
0 helpful votes
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August 12th, 2022

I purchased a transmission for my 2008 Pathfinder. I had installed at a local shop. Had problems immediately. Had it checked by a legitimate transmission company. They said the transmission provided had a bad 4th gear. I called them and they would not call back. After many attempts they said they would not refund or replace the unit. DO NOT DO ANY BUSINESS WITH THIS COMPANY!

Products used:
Had to buy another transmission from a different company

Service
Value
Shipping
Returns
Quality
Thumbnail of user ismaelt11
New Jersey
1 review
1 helpful vote
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July 31st, 2018

THEY ONLY POST POSITIVE REVIEWS. THESE PEOPLE ARE NOTHING BUT A RIPP-OFF. THEY ARE NOT WORTH ONE STAR. CUSTOMER SERVICE IS A JOKE AND PRETTY COCKY WHEN THEY ARE ON THE PHONE. DOUBT IT WOULD BE THAT WAY IF IT WAS FACE TO FACE. I GOT RIPPED OFF SO DONT BE THE NEXT ONE. SAVE YOUR MONEY AND GO ELSEWHERE.

Thumbnail of user amandar156
Maryland
1 review
0 helpful votes
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April 5th, 2018

THESE PEOPLE ARE ABSOLUTELY HORRIBLE! THEY TOLD ME THAT THEIR TRANSMISSION IS WARRANTY FOR 12/12.******* MILES OR 12 MONTHS PARTS AND LABOR. SO TURNS OUT THE ONE I GOT FROM THEM IS BAD NOW IT'S BACK TO THE SHOP AND THEY WARRANTY THE PART AND NOT LABOR. AND THEY HUNG UP ON ME! DO NOT DEAL WITH THESE PEOPLE!

Thumbnail of user tamarah118
Alabama
1 review
20 helpful votes
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May 21st, 2020

Where do I start? Should it be where I called and ordered a Transmission, provided the vin, and they still sent the wrong one? Where they charged me $500 more dollars to send it back and get a replacement? Or the fact that it was a month ago and I still do not have my replacement transmission? I have called for 2 weeks and they have promised to me day after day and I still do not have it. What do I have? An extremely mad customer who has been without their vehicle for a well over a month. I could have easily got a transmission from someone else but they kept promising it to me day after day. I still do not have it. He is now trying to use the excuse of the "pandemic", yet their website shows they are taking orders and shipping every day, The shipping manager would not give me the name of his boss or who owns the actual company, so I guess I will let our attorney track him down. In the mean time, I will be contacting the Better Business Bureau and warning every mechanic shop that I know of to not purchase anything from them.

Thumbnail of user saeidc
Virginia
1 review
6 helpful votes
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April 28th, 2016

Got Transmission is a terrible to deal with. Rude and unprofessional people. They are thieves. They take your money and have you run around for your part. They are scam. Stay away from them

Thumbnail of user shaka5
Illinois
2 reviews
8 helpful votes
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May 15th, 2015

After I have read all reviews I think do not have any business with that company. My question is how they feel scamming people taking their money? Do they believe the God?

Thumbnail of user harolda69
Arizona
1 review
2 helpful votes
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May 27th, 2020

If you buy from this company you will not get what you order and you will be stuck with what they send you,. This company is bad business stay away. I give them 0 stars

Thumbnail of user jamess3193
Virginia
1 review
11 helpful votes
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May 19th, 2020

BOGUS COMPANY THAT WILL TAKE YOUR HARD EARNED MONEY, THEY WILL CHARGE YOUR CREDIT CARD EVEN WITHOUT AUTHORIZATION, THEY WILL ASK FOR A PHOTO OF YOUR CARD BOTH SIDES AND YOUR DRIVERS LICENCE, I DIDNOT SEND ANYTHING I NEW IT WAS FRAUD YET THEY CHARGE MY CARD AND SENT A CHEVY TRANSMISSION FOR A FORD COVERED IN CARD BOARD, IT WAS A OLD CORE, I AM FIGHTING TO GET A REFUND. MY CREDIT CARD COMPANY IS INVESTIGATING, DO NOT DO NOT TRUST ANYTHING THIS GOT TRANSMISSIONS SAYS, THEY DO NOT EXIST, IF YOU TRY TO FIND THERE LOCATION ITS A HOTEL IN FLORIDA, BEWARE!

Thumbnail of user williamg56
California
1 review
10 helpful votes
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March 24th, 2015

Do not know what happened to my original review? I will redo now. DO NOT order/buy ANYTHING from these scam artist! This a Fraud/Scam co. They have a very impressive website. Say they offer 12 month parts /labor warranty, that is how I got sucked in. I ordered a trans for 2001 volvo awd.The site said only had 57k miles. After paying 1200. 00 luckily with credit card, did not hear anything for 3 days, then notified would be 18-24 days for delivery? Contacted them to cancel and got runaround. I notified my credit card co. And filed dispute immediately. They said would have to wait for Got Trans. To respond 30 days. In mean time i acted as new customer and they responded, after telling I had already ordered and want to cancel said would cost 300.00? Then weeks later they deliver a horrible trans that had at least 257k miles, black/brown fluid burned! Contacted warranty dept. again no answer/ runaround, went other route and they said I was out of warranty! They tell in warranty to wait 14 days after delivery and 500 miles before contacting them. Then say you waited too long to activate it! SCAM--SCAM --SCAM! Luckily credit card co. Refunded my 1200. 00, I got lucky as i have read others got burned! Terrible how they can stay around and do this to people! SAVE YOURSELF! DO NOT EVEN THINK of dealing with these thieves! 1

Thumbnail of user goodnessg1
Nevada
1 review
5 helpful votes
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May 20th, 2016

I mean seriously it would be different if it were 1 or 2 bad reviews from a few disgruntled people I would give u a pass, but nahhh u failed... DAMN its like 19 and counting it has to be some truth for this sh! T company... I Think they set a record of bad reviews, if I were the owner of this company I would go to review rehab because these customers r tearing u down lmfao... this company should just put a brown paper bag over their head and call it the day and slap there selves a few times... not alot... just a few... and throw in the towel and drink a cold glass of a dignity and quit selling auto parts because your business reviews r just embarrassing... As a matter of fact I'm embarrassed for u I Think I have a few brown paper bags to cover your head from the shame lol... gottransmissions.com and how do u only get two 5 stars lmfao I can't stop laughing, because We already know those two 5 stars are from your *******@ss employees trying to make a balance in reviews... just put your head down in shame! Because guess what y'all LOST like the Panthers in the Super Bowl! LOL

Thumbnail of user deborahg22
Georgia
2 reviews
9 helpful votes
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October 29th, 2015

WISH I READ THESE REVIEWS FIRST... Web site I contacted was Got Transmissions, Received e-mail reply quoting price was SW Engines and was charged by a company called EngineTransmissions. I cancelled my order and was told they would cancel the order but was keeping 25%. No where on my invoices was there a restocking fee and I canceled before they even finished processing the order so to be charged 25% for a job they did not even complete is criminal. They took their time refunding my account and yes kept the $168.75 for doing nothing. When I called to cancel I was told to leave a message for "Manager" John. I left two messages and to date, no return call. I did speak to one man who yelled and shouted at me not allowing me to say anything. When he took a breathe I asked why he was yelling. Big guy stated he was a grown man and that's the way he talks. I feel sorry for any wife, kids or heaven forbid family dog. This company needs to be investigated and I know it's just a matter of time. Each time I'd call, they'd hang up on me. Very NOTprofessional right!?

Thumbnail of user deana80
California
2 reviews
1 helpful vote
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November 16th, 2018

Will not send the correct parts or take them back for a refund. Just a standard order ripped me off for 2000 dollars

Thumbnail of user robertt117
Washington
1 review
7 helpful votes
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April 26th, 2016

AS I AM A SHOP. I DO THIS EVERYDAY THEY TOLD ME I DID NOT DO MY WARRANTY PROPERLY THAT IS NOT THE CASE THEY ARE SCAMMERS AND THIEFS PLEASE GO SOME PLACE ELSE BEST OF LUCK TO ALL. ROBERT TAYLOR

Thumbnail of user jerrys608
Virginia
1 review
1 helpful vote
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September 18th, 2020

WORST RIP OFF COMPANY BOGUS JUNK PARTS DO NOT EVER USE THEM, THEY WILL TAKE YOUR MONEY IN A SECOND AND SEND YOU A TRANSMISSION FOR A BUICK EVEN THOUGHT YOUWANTED A TOYOTA TRANSMISSION

Thumbnail of user tomc659
Pennsylvania
1 review
2 helpful votes
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December 23rd, 2019

They will rip you off, and their Customer Service SUCKS! Stay away if you dont want to be ripped off!

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Cheap, New, Rebuilt, and Used Transmissions For Sale. Highest Quality Automatic and Manual Transmissions Nationwide.

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