I've had mixed results from this place call Gould's Salon and Spa. The ambiance and cleanliness is pretty much top of the line but the service depends on the person you get.
I've had check in person to be both perky and sweet to depressed and plain mean. This one person seems to have a bad day every day. I hate checking in when she's at the counter. She's just plain mean and cold towards me but not to other people ahead of me and after me - hum, maybe she just doesn't like me?
Of course, I've also had one wonderful, sweet young woman that checked me in several times; all around friendly and jovial - putting me in an extra good mood before my massage or haircut.
So the check in desk gets a 3 star from me, overall.
Far as your haircut, massage and facial, the quality of service you get is the person you get. Some listen to what you told them and do an amazing job; others seem to day dream and do whatever they feel like it.
Overall, my service has been above average; it goes from 5 stars to 3 star but no one has been so bad to be a one or two stars.
Overall, I would recommend this place. I go there at least once a month to get a decent massage when feeling pretty low.
Tip for consumers:
* Not all Gould's offer spa service, some are just salons so call and ask in advance.
* If you want to get a Brazilian, you may want to call in advance - not everyone is qualified.
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