Overview
The company generally enjoys a positive reputation for the quality of food and the efficiency of its delivery service, with many customers noting prompt order readiness and satisfaction with the meals received. However, significant concerns have been raised regarding the user experience on the website and app, including technical glitches, difficulty with payment processes, and lack of customization options. Customers express frustration over mandatory feedback requirements and the navigation challenges within the platform. Overall, while the food and delivery aspects are well-received, enhancing the digital experience and addressing customer concerns could greatly improve satisfaction.
This summary is generated by AI, based on text from customer reviews
I could not put in my secure code because the number pad went away and then got locked out of my order and had to start over.
Tedious, it took to long, no description of dishes/meals, I don't know if Mr meals cone with rice, I'm just going to pick up my meal in the future.
Good so far will try again next ti.e I order from this restaurant
The platform is a bit outdated. While easy to navigate, the site as a whole feels incredibly like a discount version of GrubHub circa 2021. I can see that there has been some improvement over the time I have been using Grabull, but the infrastructure and UX still feels lacking.
Hard to select if we only wanted one kind of sauce (forced me to choose three sauces), but there was no space to choose one sauce
Interface was a little clumsy and dated.
When I put first item into cart, I made a mistake. Deleted item, and it reset the whole order.
Layout of the menu was clumsy
Pictures of food woudl be helpful.
Google login should be automatic.
Schedule for pickup not automatically displayed.
Placement of shopping cart was good in the sidebar. Nice and simple. Quick to fill in items when they were added.
Delete for items was a bit oddly placed and too prominent.
Overall it could just look better, more modern, cleaner.
I don't see the need for providing an email. I prefer not to share that information and hope you don't spam me or sell my address.
Weird edits when selecting my pizza -- the "place your order" button was grayed out until I picked exactly 4 toppings, but I wanted to pick 3 and ask for a 4th in the comment box.
Frist time using seems simple...Until! Are you kidding you want as simple quick message but it has to be 25 or more words
Easy to checkout and easy to use. Friendly user interface to use
Easy to order, and my favorite restaurant uses the site...
Fine, like nothing special, but perfectly fine if you get my drift.
Jose's has very good, authentic Mexican food. Friendly staff. Good location.
Web site was easy to navigate. Pricing was easy to see and there was a $2 discount on my order.
Service was fine. It's really annoying to be required to give a review.
Not very flavorful. Peas not fully cooked. Eggplant masticated and not in chunks. The chicken only one piece was succulent and the rest were dry. Hated that I had to order rice, why is rice extra?
Ordering was simple, just a bummer of a meal. It helped me feel better as I was getting sick. It was just not flavorful.
The food was excellent! We had a few modifications and they did them all. Everything came out wonderfully. They were out of a soup we ordered but called in advance to let us know and to make it right. They were so professional and had excellent customer service. I will definitely be eating there food again.
It seems good so far. I will know more when I do the pick up in a few minutes
Super easy, straightforward experience. Ordering made simple :)
Easy to order for hungry people who like different toppings
Followed everything we asked, and they have a great burger!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members