Overview
The company generally enjoys a positive reputation for the quality of food and the efficiency of its delivery service, with many customers noting prompt order readiness and satisfaction with the meals received. However, significant concerns have been raised regarding the user experience on the website and app, including technical glitches, difficulty with payment processes, and lack of customization options. Customers express frustration over mandatory feedback requirements and the navigation challenges within the platform. Overall, while the food and delivery aspects are well-received, enhancing the digital experience and addressing customer concerns could greatly improve satisfaction.
This summary is generated by AI, based on text from customer reviews
I went to pick up the order and the establishment said they never received it. So I had to wait until they prepared everything. I showed them the receipt and they didn't charge me but it was annoying that they did not receive the order.
Some options i couldnt add
Have to type 50 characters in order to submit
It was confusing to add a note or edit after I already placed an item in my cart
I like to see what im ordering.pictures of plates would help.
Easy to use and very fast process, I can choose multiple option here
Order process was easy and user friendly for a first time user.
I couldn't view my subtotal information, just my total. I would love to be able to see my taxes and fees and such!
Hope it works! It was easy not sure it's time to evaluate yet- why do I need to write so much?
Credit card entry form wasn't recognized by my computer as a CC entry form so I had to type things in manually. The menu was a ain to navigate.
Easy to use and not too many follow up sales emails after placing the orders.
Shouldn't have to give you my email to get something to eat. The website I went to directed me here and gave no other option. I don't like not having choices
No complaints, worked fine.
Why on earth is there a character count minimum on this?
Ordering is fast and simple. Food at Rays is really great my new favorite spot to eat.
I had no way of viewing the cart before I pay. That's unacceptable.
Always delivered food with care and its different from other food delivery services that are too overpriced; Grabull is the perfect place to get food from forever!
Simple, quick & i would try again. Easy nite to navigate. Thanks!
This app is a $#*!ing pain in the $#*! and have to keep on typing to make it happy. So $#*! off!
Same. Simple and quick and without issue. I'd use again, definitely
Have not had delivery yet but ordering was easy. Hoping the delivery is fast and the pizza is good.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members