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Grabull Reviews Summary
The company generally enjoys a positive reputation for the quality of food and the efficiency of its delivery service, with many customers noting prompt order readiness and satisfaction with the meals received. However, significant concerns have been raised regarding the user experience on the website and app, including technical glitches, difficulty with payment processes, and lack of customization options. Customers express frustration over mandatory feedback requirements and the navigation challenges within the platform. Overall, while the food and delivery aspects are well-received, enhancing the digital experience and addressing customer concerns could greatly improve satisfaction.
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Ordered on Spice Woks grabull site only to be told that the order never made it to their system though money was deducted from my credit card. The restaurant was kind enough to make the order even though they were past closing time.
First order. Average experience, except I saw a banner $4 off first order. Signed up and no $4 showed up anywhere, so… 🤷🏼
Too early to really have an opinion
Thank you for sharing your feedback with us! We’re glad you gave us a try and appreciate your honest thoughts as we strive to make every experience exceed expectations. We hope to have the chance to deliver unrivaled service and tasty delights next time around!
Last time I used Grabull I was told that I would be refunded for a drink that was never delivered. The restaurant even confirmed they forgot to send the drink and to call Grabull. The person from Grabull told me I would be refunded for the drink and never completed the transaction after I got off the phone.
Thank you for sharing your experience, and I’m genuinely sorry we didn’t meet your expectations this time. Your feedback is important, and we’re committed to improving so that every order leaves our customers satisfied. Please feel free to reach out if you’d like to share more details or give us another chance.
Six dollars to use this service is ridiculous- and then I have to tip the driver on top of it. Just squeezing every dime out of us they can.
Thank you for sharing your feedback with us. We're glad you had aspects of your experience that met your expectations and appreciate you bringing areas for improvement to our attention. We hope to have the chance to serve you even better next time.
Previous order was clunky and that was about 2 years ago. This was much faster, page response was great, pop-ups were instant and easy to navigate. A much better experience. Glad that I used Grabull.
Thank you so much for your enthusiastic feedback! We're thrilled to hear you enjoyed your experience and always strive to celebrate what brings you joy while continuously looking for ways to exceed your expectations even more efficiently. Please don’t hesitate to share any ideas—we’re here, listening, and ready to make every moment better.
Fees were produced after transaction was completed. Fees are extremely higher than other 3rd party delivery services. Support was not helpful and seemed o not understand the situation. I would keep away from using this platform. I will order from another restaurant in the event this is my only option in the future.
Thank you for sharing your experience, and I’m genuinely sorry we didn’t meet your expectations this time. Your feedback is important, and we’re committed to improving so that every order leaves our customers satisfied. Please feel free to reach out if you’d like to share more details or give us another chance.
Ordering a regular burrito with just carnitas for the meat was not possible. You had to order Chicken and Steak as well. Seems like a bug.
Thank you for taking the time to share your feedback with us. We're glad things worked out fairly to your satisfaction and are continuously striving to make every experience even better. We appreciate your thoughts and look forward to serving you again soon.
Nothing to note. It just works. This is annoying that I have to enter at least some min character for feedback. I just want to order my food. That is all.
Thank you so much for your great feedback! We're thrilled you're happy with the experience and are always here to ensure each delivery continues to exceed your expectations. If there's anything we can do to make your next order even better, please don't hesitate to reach out.
Don't automatically add a tip at the end of checkout. It's slight of hand and poor taste. If i want to tip then I'll choose to add one. I don't need your help. Other than that it's fine to use.
Thank you for taking the time to share your thoughts with us. We appreciate your honest feedback and are always aiming to improve, so don’t hesitate to let us know how we can make your next experience even better. Looking forward to serving you again soon!
I placed an order, received a confirmation, and estimated time to pick up, When I arrived, they hadn't seen/noticed the online order, so it wasn't ready. Then had to prove numerous times that I had already paid online,
We’re really sorry to hear your experience didn’t live up to expectations, and we appreciate you sharing your feedback. Driving better flavors and quicker deliveries is important to us, so we’ll work hard to make it right. Thank you for giving us the chance to improve!
But it appears Grabull had a huge delay sending in the order. I had to wait longer than I expected and I got a parking ticket. The food and service was good. I might not use the grabull online ordering again.
Thank you for sharing your honest feedback—we truly appreciate hearing from you and are sorry we didn’t meet your expectations this time. Your experience matters to us, and we’re committed to making improvements to serve you better in the future.
As noted in the first question, this is my first experience with this platform and I am feeling slightly displeased about the lack of inference made by your designers.
Thank you so much for your kind words! We truly appreciate your support and are delighted to hear you enjoyed your experience. Looking forward to the opportunity to serve you again soon!
Your site is great. I have bad arthritis and my hands are deformed. That's why it takes me so long. I've had such good reviews. I can't wait.!
Thank you so much for your kind words! We truly appreciate your support and are delighted to hear you enjoyed your experience. Looking forward to the opportunity to serve you again soon!
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Thank you so much for your kind words! We truly appreciate your support and are delighted to hear you enjoyed your experience. Looking forward to the opportunity to serve you again soon!
Despite giving my name THREE times to the counter service, we received the wrong order which was done way later then the app suggested and later then the time the service counter provided. They offered to throw in something free for the problems- as we had to go back to give back the wrong order they have us- and they have me one soda. Which was so insufficient. The counter service person clearly didn't have language and organizational skills needed for the job.
We're sorry to hear that your experience didn’t meet expectations, and we truly appreciate you bringing this to our attention. Your feedback helps us improve, and we’re committed to making things right on your next order. Please know that your satisfaction matters deeply to us.
I was very pleased with the constant communication during shipping and delivery. This was my first purchase from Woof and I was worried it might be a scam sight. So happy everything was so positive!
Thank you so much for your enthusiastic feedback! We're thrilled to hear you enjoyed your experience and always strive to celebrate what brings you joy while continuously looking for ways to exceed your expectations even more efficiently. Please don’t hesitate to share any ideas—we’re here, listening, and ready to make every moment better.
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Thank you so much for your great feedback! We're thrilled you're happy with the experience and are always here to ensure each delivery continues to exceed your expectations. If there's anything we can do to make your next order even better, please don't hesitate to reach out.
It was fine. The delivery itself took a couple of minutes. The driver acted nervous and wouldn't let me reenter my home with my order for an extended period of time. He was fiddling with an iPad about something. Weird but no big deal.
We’re really sorry to hear your experience didn’t live up to expectations, and we appreciate you sharing your feedback. Driving better flavors and quicker deliveries is important to us, so we’ll work hard to make it right. Thank you for giving us the chance to improve!
Very clear and easy to use when ordering food. Never had a problem in 3 years of ordering from same restaurant on the same website.
Thank you so much for your great feedback! We're thrilled you're happy with the experience and are always here to ensure each delivery continues to exceed your expectations. If there's anything we can do to make your next order even better, please don't hesitate to reach out.
I've used this service to place orders for pickup for a local restaurant; I found it to be convenient. I have not tried delivery, so I cannot offer any opinion about that.
Thank you so much for your kind words! We truly appreciate your support and are delighted to hear you enjoyed your experience. Looking forward to the opportunity to serve you again soon!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're sorry to hear that your experience didn’t meet expectations, and we truly appreciate you bringing this to our attention. Your feedback helps us improve, and we’re committed to making things right on your next order. Please know that your satisfaction matters deeply to us.