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Grabull Reviews Summary
The company generally enjoys a positive reputation for the quality of food and the efficiency of its delivery service, with many customers noting prompt order readiness and satisfaction with the meals received. However, significant concerns have been raised regarding the user experience on the website and app, including technical glitches, difficulty with payment processes, and lack of customization options. Customers express frustration over mandatory feedback requirements and the navigation challenges within the platform. Overall, while the food and delivery aspects are well-received, enhancing the digital experience and addressing customer concerns could greatly improve satisfaction.
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Tried to recover my password and it said "sending email" and had an indicator to wait. It was taking too long so I checked out as a guest instead. Not really a big deal at all just a little annoying
Super easy to order and pay. The interface was user friendly and it did not take me a long time to find what I needed to find
Thank you so much for your enthusiastic feedback! We're thrilled to hear you enjoyed your experience and always strive to celebrate what brings you joy while continuously looking for ways to exceed your expectations even more efficiently. Please don’t hesitate to share any ideas—we’re here, listening, and ready to make every moment better.
I was charged a additional 5dollars and change for a 46 dollar pizza order I ordered on line for local pizza place near my work. Outrageous, hopefully you will look into your practice.
We're sorry to hear that your experience didn’t meet expectations, and we truly appreciate you bringing this to our attention. Your feedback helps us improve, and we’re committed to making things right on your next order. Please know that your satisfaction matters deeply to us.
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Thank you so much for your enthusiastic feedback! We're thrilled to hear you enjoyed your experience and always strive to celebrate what brings you joy while continuously looking for ways to exceed your expectations even more efficiently. Please don’t hesitate to share any ideas—we’re here, listening, and ready to make every moment better.
Placing an order for Soi Siam food truck at The Lot was easy. I emailed them in advance to make sure they would be open on New Years eve, and placed the order a day early. Changing the delayed pick up time was also user friendly. Thanks and happy New Years.
Thank you so much for your kind words! We truly appreciate your support and are delighted to hear you enjoyed your experience. Looking forward to the opportunity to serve you again soon!
Harder menu to navigate, choosing delivery accidentally means you have to empty your cart to get to pickup selection. Just isn't obvious.
Thank you for taking the time to share your thoughts with us. We appreciate your honest feedback and are always aiming to improve, so don’t hesitate to let us know how we can make your next experience even better. Looking forward to serving you again soon!
Web is user friendly. I hope the Driver picks up the Plates, Forks, Spoons, Knives and Napkins with the order. Please call Amita at *******199 when at the building. Deliver it to the apartment door 1 Emerson Place, Unit 5N.
Thank you for your kind words and positive feedback! We truly appreciate your support and look forward to continuing to provide excellent service on every order. Your satisfaction is our top priority, and we're always here to help in the future.
Im not sure why i went through with this. O just wanted to see how painful it was to order something. $15 markup is for what?! Nothing as far as i could tell. Ill save the money and time and just call the restraunt. You have a useless garbage service and ill never use it again.
Thank you for sharing your honest feedback—we truly appreciate hearing from you and are sorry we didn’t meet your expectations this time. Your experience matters to us, and we’re committed to making improvements to serve you better in the future.
I could have called several minutes ago but i wanted to see how long it took on this crappy app. It mot only takes forever but loses my info everytime i use it and need to enter my card info manually. It finds my credit card info in my iphone as im almost dobe manually entering. This app is junk and im sorry to hear my local restaurant prefers it.
Delivery took almost twice as long. Had to go out to the road to meet driver. Cost me an extra $25 for a mile delvery. I prob wont use this again
Its just ok. Not the easiest to navigate. As usual quicker to open a menu and call
I used Grabull to order dinner from Shawarma Gyro Grill. The ordering through Grabull was flawless …. It was the restaurant that dropped the ball and we didn't receive the 2 extra side order of pita bread that we ordered with our dinner plates …. But the Grabull ordering process was easy and worked perfectly..
Thank you so much for your kind words! We truly appreciate your support and are delighted to hear you enjoyed your experience. Looking forward to the opportunity to serve you again soon!
Always easy to use- Cafe of India is a great restaurant
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Thank you for your kind words and positive feedback! We truly appreciate your support and look forward to continuing to provide excellent service on every order. Your satisfaction is our top priority, and we're always here to help in the future.
Love that i could order ahead before the restaurant opens! Was a bit worried id forget to order closer to when i needed it but now dont have to worry!
Thank you so much for your great feedback! We're thrilled you're happy with the experience and are always here to ensure each delivery continues to exceed your expectations. If there's anything we can do to make your next order even better, please don't hesitate to reach out.
Having the settings save correctly for both delivery (vs default of pickup) and in the future (vs default of immediately) required several frustrating attempts
We're sorry to hear that your experience didn’t meet expectations, and we truly appreciate you bringing this to our attention. Your feedback helps us improve, and we’re committed to making things right on your next order. Please know that your satisfaction matters deeply to us.
I thought I was ordering from the restaurant's website. I wasn't. There was website intending to trick you to order from it instead: I did that, and paid a big fee I wouldn't have had to otherwise.
The restaurant was not prepared to receive an order from that Grabull third party, and it took several phone calls and almost 3 hours before food was delivered.
I talked with a very kind customer service agent, who was far away: it was morning for her, when it was night for me... and she also talked to the restaurant... so no fault to her!
The problem was: I never intended to order from some weird misleading third-party who confused my local restaurant, with customer service on another continent. Be ware! If you are ordering from Grabull, you might be doing so by accident!
Thank you for sharing your experience, and I’m genuinely sorry we didn’t meet your expectations this time. Your feedback is important, and we’re committed to improving so that every order leaves our customers satisfied. Please feel free to reach out if you’d like to share more details or give us another chance.
Couldn't sign up. The processing spinner kept going without doing anything when I tried to create an account. Checking out as a guest worked fine.
Thank you for taking the time to share your feedback with us. We're glad things worked out fairly to your satisfaction and are continuously striving to make every experience even better. We appreciate your thoughts and look forward to serving you again soon.
It time go it time go it time go it time go it time go it time go it time go
Thank you so much for your great feedback! We're thrilled you're happy with the experience and are always here to ensure each delivery continues to exceed your expectations. If there's anything we can do to make your next order even better, please don't hesitate to reach out.
Frustrating. Buttons don't respond right away/well on my iphone, and this issue is specific to your website. The prices for the menu items also seem higher than when I last ordered (through a different food ordering application).
Thank you for taking the time to share your feedback with us. We're glad things worked out fairly to your satisfaction and are continuously striving to make every experience even better. We appreciate your thoughts and look forward to serving you again soon.
I placed an order, but the restaurant didn't realize it. I ended up waiting while they prepared it, and by the time I got it, the food was cold. What's the point of ordering online if I had to wait for them in person to make my order!
Thank you for sharing your experience, and I’m genuinely sorry we didn’t meet your expectations this time. Your feedback is important, and we’re committed to improving so that every order leaves our customers satisfied. Please feel free to reach out if you’d like to share more details or give us another chance.
I place my order and was charged for it. However, the restaurant never received it. I had to re-order it with them and wait for it. I'm not certain I was even refunded the service fee, as promised.
Thank you for sharing your honest feedback—we truly appreciate hearing from you and are sorry we didn’t meet your expectations this time. Your experience matters to us, and we’re committed to making improvements to serve you better in the future.
No complaints. Reasonably straightforward. A little drab-looking.
POORLY ORGANIZED MENU AND FAR FEWER OPTIONS FOR CUSTOMIZATION. UNABLE TO ADD PREVIOUSLY OFFERED SIDES TO MAKE A MEAL AND NOW HAVE TO ORDER SIDES SEPARATLEY
Thank you for sharing your experience, and I’m genuinely sorry we didn’t meet your expectations this time. Your feedback is important, and we’re committed to improving so that every order leaves our customers satisfied. Please feel free to reach out if you’d like to share more details or give us another chance.
The user interface makes sense and is easy to use. I like that I wasn't surprised with a bunch of fees at the end. I'll definitely use this over other ordering platforms!
Thank you so much for your enthusiastic feedback! We're thrilled to hear you enjoyed your experience and always strive to celebrate what brings you joy while continuously looking for ways to exceed your expectations even more efficiently. Please don’t hesitate to share any ideas—we’re here, listening, and ready to make every moment better.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to share your thoughts with us. We appreciate your honest feedback and are always aiming to improve, so don’t hesitate to let us know how we can make your next experience even better. Looking forward to serving you again soon!