Overview
The company generally enjoys a positive reputation for the quality of food and the efficiency of its delivery service, with many customers noting prompt order readiness and satisfaction with the meals received. However, significant concerns have been raised regarding the user experience on the website and app, including technical glitches, difficulty with payment processes, and lack of customization options. Customers express frustration over mandatory feedback requirements and the navigation challenges within the platform. Overall, while the food and delivery aspects are well-received, enhancing the digital experience and addressing customer concerns could greatly improve satisfaction.
This summary is generated by AI, based on text from customer reviews
I took it. The food was delicious, I enjoyed it. So I like the way you guys prepare the food and you didn't let people stay for there order you guys gave a proper time to get it done that's awesome I appreciate it thank you
Great experience with the grabull pickup order. Picked it up right on time and useful confirmation emails to confirm the order. Would recommend others to use it as well.
Super easy to use this online ordering system to get me my favorite foods
If I get this on time, I will be thrilled. Looking forward to it.
Very fast delivery and polite service. My food came just as requested and warmed
The order and pickup process was fine, same as any other platform. The only thing that sets Grabull apart as a platform, then, is that after I order it spams the $#*! out of my inbox to solicit a review under the guise of "confirming you received your order" - both spammy and dishonest.
The side of ranch dressing was upside down and was leaking onto the pizza. I had to immediately remove the dressing and flip it upright and remove the ranch dressing. Better if the dressing was in a separate bag.
My order was left at an unmanned desk in the entry of the building with no notification that the order was delivered
Old menu had better options. For example; you could select half or whole for toppings. You could also select cooking directions.
Excessive windows. The phrase "illegal characters" is aggressive and not friendly. It leaves people with a bad impression.
Had some grumpy drivers that said they waited for gate for a long time even though i include the gate code and they don't text me. Also, the mobile app text in the boxes is all white so i can't see it. Have to order from my computer to see the text/type.
Not sure why I was charged three dollars more for a phone call that I could've made myself by simply calling the restaurant. I picked the order up myself. I'll be more cautious the next time
Driver did not read the special instructions that explained that there are three units with the same number, an East, a West and a 7th Street (mine is the East address) and went to the wrong address. Obviously it was because he didn't speak english, but his supervisor should have read the instructions and made sure that the food was delivered to the correct address!
Confusing and slow ux. Just simple doesn't flow well. Even this survey is annoying, why do I have to have 50 characters
We the People of the United States, in Order to form a more perfect Union, establish Justice, insure domestic Tranquility, provide for the common defence, promote the general Welfare, and secure the Blessings of Liberty to ourselves and our Posterity, do ordain and establish this Constitution for the United States of America.
My address is 39 1/2 Harbor St, but the system wouldn't recognize the slash, and will probably send the driver down the street to another address, so I had to use an old, out of date address that is no longer valid, but that your system will recognize. Will the food get here? I hope so.
I ordered once, and fortunately my credit card was charged only once, but I received two confirmation emails, slightly different, and you sent two orders to the restaurant.
Could be easier Website! Xxxxxxcccccccccccccxxxxxxxxxxx
Don't know what to tell you this is my first time we'll see what happens
Can't see fees and total at checkout, only in the confirmation email. Should display credit card total on final screen.
Order was late, items were missing, and what did arrive was cold. Tried contacting support but got no real help. App looks good, but the service just doesn't deliver—literally.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members