• Grammarly

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Grammarly

Ratings On Other Platforms

Trustpilot
4.5 / 5
Corporate Values

Overview

Grammarly has a rating of 4.4 stars from 3,454 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Grammarly most frequently mention free version, great tool, and sentence structure. Grammarly ranks 4th among Tutor sites.

  • Service
    194
  • Value
    128
  • Quality
    192

Proactively asks for customer feedback

This company responds to reviews on average within 20 days

Positive reviews (last 12 months): 92.4%
Positive
550
Neutral
17
Negative
28
68
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How would you rate Grammarly?
Business's Favorite Review

“Smart!”

David M.
4/29/22

It helped me tremendously write work emails, business reports, and even text messages. I have more confidence in all my writings, and Grammarly is one productive tool I cannot live without each day. I subscribed to the Premium membership, which is well worth the investment. Keep up all your great work.

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Top Positive Review

“An invaluable tool”

Deb H.
9/10/24

Remember this text: Grammarly is indispensable, especially when writing concisely with your audience in mind. In addition, it provides tailored suggestions, whether for an informal or business audience and addresses punctuation and content nuances.

Reviews (3,454)

Rating

Timeframe

Other

Reviews that mention popular keywords

school work (33) customer service (64) grammar mistakes (40) credit card (34) premium version (40) phone number (14) spelling errors (34)
Thumbnail of user tommiec22
1 review
0 helpful votes
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September 1st, 2020

Great! I really needed this because I type so fast and mess up so much so this helps me go back and correct my mistakes!

Thumbnail of user skylarn7
1 review
0 helpful votes
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December 12th, 2020

SO helpful to use for my essays and papers but it has a lot to do with the essays it auto corrects it for you.

Thumbnail of user cynthiaw433
1 review
23 helpful votes
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December 12th, 2019

I also paid for a year service and opted out of the renewal service and still, Grammarly charged my card 139.00 dollars for a renewal

Thumbnail of user peterc1290
2 reviews
0 helpful votes
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January 17th, 2023
Verified purchase

When Grammarly does process my writing, it does a good job. However, sometimes when I am writing it doesn't activate and I get no assistance.

Thumbnail of user annay129
Anna Y. – Grammarly Rep

Hi Peter

Thank you for taking the time to leave us a review and for bringing this issue to our attention. We're sorry to hear things don't seem to be working properly. We care deeply about the satisfaction of our users, and we want to address any issues we can in order to improve.

We have reached out to you separately to gather more details.

We look forward to speaking with you directly.

Thanks again,
Grammarly Support team

Thumbnail of user augustinea7
1 review
36 helpful votes
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June 22nd, 2018

I am a former English teacher in the middle of a career change. When I first downloaded Grammarly, I noticed that the program slowed down my computer because it's always running in the background and I am a fast typer. Basically, Grammarly can't keep up with my typing speed so it creates lag on my computer. This lag causes letters that I type not to be recognized, and Grammarly gets to claim you made a spelling mistake. Also, if you go back and insert words and phrases into previously written lines (like most people do), Grammarly's software struggles to keep up with what you're doing. While the software tries to underline the mistake, it slows down your computer and creates more spelling errors by combining words.

Anyway, I didn't pay much attention to all this until I started applying for jobs. Not only did Grammarly create a spelling error (the word additionally), the software did not recognize the word was spelled incorrectly AND I SUBMITTED THE COVER LETTER.

You want to know how I realized Grammarly didn't pick up the spelling error? I reused the same cover letter on another application, but this time, Grammarly recognized the mistake.

It's one thing for this bulky software to slow down my computer's ability to keep up with my typing speed -its another for this scam of a service to fail to pick up on spelling errors -especially when you're submitting cover letters!

I am going to delete this software as soon as I submit this review. It is too inconsistent. Also, the program creates the majority of spelling errors it catches because it slows down your computer and keystrokes aren't recognized -hope that makes sense.

I guess the software would have caught the spelling mistake if I had paid for the premium version? This is a scam.

Thumbnail of user joa442
1 review
0 helpful votes
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October 13th, 2020

Grammarly encourages me daily to be more confident in my writing. It enables me to create simplistic understandable writing. Thank you, Grammarly

Thumbnail of user gustavol49
1 review
0 helpful votes
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July 2nd, 2021
Verified purchase

The Tool have been helping me a Lot. Writing have been much easier. I would like to have money to be Premium.

Thumbnail of user kn197
1 review
0 helpful votes
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October 2nd, 2022

Everytime I go to use it never corrects my work it even messed up my work. It never works. Waste of time or if you pay it is a waste of money.

Service
Quality
Thumbnail of user annay129
Anna Y. – Grammarly Rep

Hi,

We're sorry to hear about this issue that you've encountered. We care deeply about the satisfaction of our users, and we want to look into the issue that you've reported.

Could you please reach out at https://gram.ly/3zJAHbw with the screenshot of the issue so that we could gather more details and see what we can do to fix it?

We look forward to speaking with you directly and finding a resolution to your problem.

Thanks again,
Grammarly Support team

Thumbnail of user michaelab23
1 review
221 helpful votes
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March 6th, 2019

I was led to believe that I would be payed $15 per month payed annually for a business account which could supply 3-100 users! So i should have been charged $180.

I WAS CHARGED $900 AND I AM ABSOLUTELY IN TEARS!

I'm not a business owner i got this for my siblings and I to use for our uni assignments. I don't have this kind of money!

Throughout the whole advertisement process i was led through i was told I would be charged a rate of $15 per month for a service that could supply 3-100 people with the service. However they failed to mention until the last page, which i didn't see at the time because it's nearly impossible to notice (especially after being told another different information for so long), that the service is charged PER PERSON and has a minimum of 3 people.

So the $15 figure is a complete lie, you can't even choose to pay the $15 per month because the minimum persons is 3. That makes it $45 per month ($540 per year AND IT IS BILLED ANUALLY) IT'S AN OUTRIGHT $#*!ING LIE

On top of this there is no way to get in contact with the company directly. No phone number or email displayed just a section on their website where you can "contact support", however it doesn't disclose how long it will take for them to get back to you. I found a number on a website called customercarecontact that listed a phone number for them, however it's an American number that charges international rates when calling from overseas (I'm from australia)

I'm absolutely disgusted with this company and their abuse of trust.

Tip for consumers:
Dont.

Products used:
I cancelled my membership immediately

Service
Value
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Quality
Thumbnail of user prabhakark5
1 review
0 helpful votes
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September 27th, 2020

A really smart tool to use when writing a very important and intense letter or project, very very useful

Thumbnail of user susans4567
1 review
0 helpful votes
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April 24th, 2022
Verified purchase

I use the free version. It has helped me catch things I would have overlooked. I use it for work and school.

Thumbnail of user frankied50
1 review
0 helpful votes
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April 20th, 2022
Verified purchase

My experience using Grammarly is excellent. I do not want to work without using Grammarly to back me up!

Thumbnail of user syedaa17
1 review
0 helpful votes
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April 10th, 2022
Verified purchase

Grammarly helped me a lot and I feel satisfied with it, also it helped me in writing essays and correcting my mistakes.

Thumbnail of user nigelh83
1 review
0 helpful votes
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March 18th, 2021

This app is everything it helps me out rn like this app is great to help kids adults, anybody, out with typing.

Products used:
Nah its just a typing help app

Thumbnail of user ratnagiric
1 review
3 helpful votes
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September 9th, 2020

Very useful for mail correspondence for official purposes and personal writing, and it makes us perfect for future relations.

Thumbnail of user lucasd112
1 review
0 helpful votes
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January 14th, 2022
Verified purchase

This app changed my life plus my school with my work. I got an A´s and my grade went up with Grammarly.

Thumbnail of user hannahw600
1 review
0 helpful votes
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May 6th, 2023
Verified purchase

I love this app it has helped me so much but something I don't like is when it gives me so many replaces for good work but otherwise I love it!

Thumbnail of user annay129
Anna Y. – Grammarly Rep

Hi Hannah,

We appreciate you taking the time to share your experience with us. We strive to provide an excellent experience for all users, and comments like this mean a lot to us!

We understand we may not always be 100% accurate as there are limitations to what a program can do. Rest assured, we're always learning, and our team is open to feedback from our users on how we improve our product.

If you stumble upon an incorrect suggestion from Grammarly, feel free to send us an example at http://gram.ly/3zJAHbw so we can have a team member take a closer look. Alternatively, you can click on 'ignore this suggestion' or the trash can icon, as this helps our algorithm learn over time.

Thanks again,
Grammarly Support team

Thumbnail of user ratneshs1
1 review
1 helpful vote
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August 29th, 2020

This improved my way of writing and also vocabulary. I also got a good marks for writing a letter to my teacher.

Thumbnail of user sandrab306
3 reviews
20 helpful votes
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July 2nd, 2018

Grammarly makes my work easy and comfortable. The interface is very user-friendly and I can concentrate on my work.

Thumbnail of user donf327
1 review
0 helpful votes
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October 9th, 2020

I'm 67 and my brain isn't that sharp. I know my brain is not that sharp. I feel more confident when I type to friends on here now.

Thumbnail of user grovec1
5 reviews
1 helpful vote
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March 26th, 2021

It is a good business but you have to pay a lot to have a good grammar check so I do not like that is why I have a 4-star review thank you by beth

Thumbnail of user ronc300
1 review
261 helpful votes
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November 28th, 2019

Paid for a year service and opted out of the renewal service and still Grammarly charged my card 139.00 dollars for a renewal subscription.

Thumbnail of user siddiqr1
1 review
0 helpful votes
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August 16th, 2023
Verified purchase

When in a rush, it corrects you as it goes along you can see the difference in a mistakes that you make?

Thumbnail of user kemasu
1 review
0 helpful votes
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October 7th, 2022
Verified purchase

Does not edit my work out of meaning. The AI Threads with caution and does not walk the writer out of his work. We work together in agreement.

Thumbnail of user averya55
1 review
0 helpful votes
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June 4th, 2023
Verified purchase

I really like Grammarly, but sometimes it will give me options to fix something but it wont let me click it.

* Grammarly attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user annay129
Anna Y. – Grammarly Rep

Hi Avery,

Thank you for taking the time to share your experience with us! We've contacted you directly to get a better understanding of the issue and see how we can help.

Thanks again,
Grammarly Support team

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From the business

Millions trust Grammarly? ۪s free writing app to make their messages, documents, and posts clear, mistake-free, and effective.

Company Representative

Thumbnail of user kristinam192
Kristina M.
Typically responds within 20 days

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