Grandin Road

I ordered a small 3 drawer dresser which arrived about a week after I ordered it and it was very well packed.
However, the bottom drawer was not put together properly so the face of the drawer comes off, partially, as does the side of the drawer. It's made so you can't completely remove the drawer to repair it. I was able to duct tape it on the inside, but that won't hold forever. Also, the color is way off from the picture online, but that worked out ok as it goes well with my decor and I still like the look of it.
It's a heavy piece and impossible to ship back, especially since I'd have to pay shipping.
My email went unanswered so I called customer service and 40 minutes of back and forth got me a 10 percent plus shipping refund, so just over $80.
I'd have liked more, but reading all these other reviews I thought I'd better take what I could get.
The people I spoke with were helpful enough but the bottom line is the workmanship on the piece is very poor and I wouldn't order anything from them ever again.

https://www.grandinroad.com
Do not shop at this online store. The product looks really nice in the magazines, but it is dirt cheap quality and it's pretty pricey stuff. Also, they lie about when product will be shipped to you just to make a sale. I've been lied to three times by customer service. If you're looking for furniture within at least three or four months time, do not shop here they're estimated wait time is six months to a year. They are blaming Covid for this issue. They don't even have stock in their warehouse. All of the stuff is drop shipped from Indonesia. I would highly suggest not to purchase anything from this company unless of course, You don't care when you get your furniture and you don't care about quality. Grandin Road looks like it has a 4.5 star in other places. Those are not accurate. Those aren't even real clients those come from made up clients out of corporate. Stay away from this furniture store. I was not charged, But I have been waiting and still no furniture when I could've been looking elsewhere

I am posting here because Grandin Road will not post my negative review on their website.

I have really debated about spending time writing a review. I have ordered many items from Grandin Road. Most have been fine. Quality is commensurate with cost. A few have arrived damaged, but we're ultimately replaced. These items were delivered by UPS.

I waited for my final purchase, a cabinet, for 3 months. When the freight carrier finally sent me an automated call for delivery, I was thrilled. The morning of delivery, they called me to cancel the delivery. I rescheduled with them. I received automated call the following week for delivery. I waited during my delivery window. That time window nearly passed. I called Grandin Road customer service. They were nominally helpful and sent me back to the freight carrier. The carrier had changed my delivery window. This was now 2 missed delivery times. Grandin Road customer service did not care at all. I canceled the order. They really did not care. They told me to "Have a nice day."

I cannot continue to purchase from a company that treats its customers with such total disregard.

A friend gave me a birthday $100 gift card for Grandin Road so I purchased a summer wreath for my front door. I ordered end of APRIL and it wasn't going to be shipped till end of JUNE/early JULY. The wreath cost over $100 so I had the difference put on a credit card. In early July, I noticed that I had been charged for the entire cost of the wreath on my credit card instead of the difference ($34). I called Grandin Road and was told that it would be taken care of. A couple days later I checked my credit card statement and now I had both charges ($134 and $34). Since it was pending, I waited a few days and then I went back in and both were gone. I called Grandin Roads to find out that someone had cancelled my order. And now, they were all out of these wreaths. I can't believe it. They screw up the billing, tell me its corrected, and then someone cancels it. Now I am stuck with a $100 gift card that I will never use since I will never buy anything from this place again. This was my first purchase with Grandin Road and my last.

I was hoping to find a sofa quickly for my daughter, who moved into her first apartment couchless. Before ordering the Ava, I called Grandin Road to ask about availability and was told that the blue sofa was in stock and would be the quickest to ship. Once I placed the order, I was given a delivery window of December 6-13. Each time I checked the order status the estimated delivery date was postponed. I called customer service to ask about the order status and, each time, was told the sofa would ship out that day. However, the order status continued to show as "in process" with a new delayed delivery date. I then found a sofa locally that was in stock and available to deliver the same day, so I used the Grandin road chat feature to cancel the order. The chat agent said they would email the warehouse about the cancellation. The next day, the order status still showed as "in process" with a new delayed delivery date. I then called Grandin road to cancel the order again with the same results. After canceling by phone the second time, I received a text message saying my order had shipped. I emailed Grandin road to let them know I had canceled the order, and the next day they charged my credit card for the sofa I had canceled four times. When I asked for a refund, I was told they would request one, but it could take a few weeks. Thankfully my credit card company was willing to reverse the charge, as I don't have confidence that grandin road would have handled the refund any better than they handled the order or cancelation. I am also relieved not to own a product from them. I recommend something other than Grandin road.

I will NEVER by from this company again, and I suggest you think twice before you considering shopping at Grandinroad. I purchased two outdoor benches as a house warming gift for my daughter in Jan 2021. We used them for one season. When winter approached, the benches were taken inside and stored in the house for the winter. When we got them out to use them for this summer, there was one board on the seat of one of the benches that was apparently a bad board, and/or a bad finish. The board splintered and peeled in three or four different spots. I sent an email along with three pictures to their product specialist, which is exactly what customer service instructed me to do. She said I was just outside of our one year warranty, but she was sure they would help. The product specialist sent an email back basically saying, " sorry, you are outside of your warranty, the benches need to be treated annually with polyurethane." She also suggested that I can sand the board down smoothly, go to the hardware store, purchase some black paint, and touch the board up myself. Exactly what I would expect to have to do for a $700.00 dollar purchase, a mere year later! It is very obvious that it was not from a lack of polyurethane, as all the other boards are still perfect. She said since I was a valued customer, they would give me a gift card to Grandinroad, for $99.50. These benches were over $700.00, we used them for one summer, and they won't do anything except offer me a lousy $100, not even. They have a 1.87 rating here, I only wish I would have read these reviews before I purchased from them, because I would have not gone forward with the benches. I only hope this will help someone else that is considering shopping with Grandinroad... my suggestion would be to find what you are shopping for at another company that will stand behind their product.

I wanted a little ottoman so I searched "ottoman" into Google and I saw one I liked being advertised by Grandin Road. I went ahead and purchased it and then was offered an upsell of matching pillows. I went ahead and bought a matching pillow for $60 for my chair.

Well the pillow came but the ottoman still hadn't arrived. I thought maybe it was being shipped separately. Finally after a few days, I went and looked at my email and realized that the ottoman wasn't going to ship for another 4 months!

I went back and looked at the listing and I saw that it did say that it wasn't shipping until October (it's July right now). But this was not highlighted and I was not looking for a "ship by" date. I never thought that someone would be advertising a product on Google that they don't have in stock.

Now I'm stuck with a pillow that I wasn't shopping for in the first place. Yes, I could return it, but I don't want to go through the hassle. The return would cost me $8 and I don't feel like contacting customer service over it. It's just my loss.

I'm going to cancel my order for the ottoman and just look for another one. It's a very poor business practice to advertise products that you don't have in stock... let alone won't have stocked for months. It should clearly say that the product is backordered. I'm angry that I was upsold a product (the pillow) on an item that this company doesn't even have in stock.

I will never shop with Grandin Road again, even if I see something I love on their site. The pillow is decent. It's good quality and worth the price. But I'll never give them my money again.

Amalfi bench is started peeling
Dont buy this bench!
The company would not honour the junk that they sent or take it back

Tell me the chair is $500.
Don't tell me the chair is $400 plus $70 shipping and $20 Handling fee.
Just be honest

I have had a similar experience as mentioned by Sandra A in her 5/12/20 review. I ordered an item on 5/11/20 and received an email notice stating that there may be a delay in receiving my order. No time frame was given for this delay. I sent two emails inquiring about the delay. No email response from Grandin Road. I talked to a customer service representative on 5/13/20. She said the item ordered was shipping soon. It was not shipped.
I received a text message, on 5/17/20, stating that the item would ship on 5/18 and that I would receive a shipping notification email. I did not receive an email notification and the item was not shipped. Spoke with another customer service representative, Brandy, on 5/19 and she told me that the item was scheduled to ship that day (5/19). It did not ship. Spoke with another customer service representative, Kim, on 5/20 and she told me that the item was scheduled to ship that day (5/20). It did not ship. None of the customer service representatives that I spoke with made any effort to go beyond reading me what was listed on their computer screen, no one attempted to reach out to the shipping department, or anyone else, to determine why there was a delay. (To be fair, the customer service reps may have been instructed to respond in this manner to all inquiries.) Not the type of customer service that I would expect from a company that does not sell inexpensive merchandise. I have ordered from many different companies during the Covid-19 crisis, and every other company was able to give me an accurate idea of how long the delay would be. Not Grandin Road. Shop elsewhere and save yourself the headache.

Yet another company with products they cannot guarantee, nor provide help/information as warehouse is separate from customer service and website.

I ordered two barrel chairs. First time ever ordering from Grandinroad. They arrived pretty quickly. We liked them after unboxing. So far, so good. However, one was damaged. Trying to get it returned and replaced is where this horror story begins. I took pictures and emailed customer service. They eventually replied I had two choices: take a $79 credit and keep the chair or swap it out for a new one. Since the damage was in the front and quite visible, I opted for the latter. We really liked the undamaged chair and the 2nd chair was identical but in a different color. I was clear in my instructions I would like to exchange the chair both in emails and a printed out note inside the box. Well, not so fast. All of a sudden a PayPal credit appeared. Nothing from Grandinroad, mind you. Just a credit notice from PayPal. Not only that, the credit was short by about $49. I have no idea how they calculated the credit. So I email again (at this point, I need documentation of whats going on, not a chat with a CSR) and indicate: 1) you didn't credit me properly for the chair 2) you didn't include taxes in the credit and 3) I shouldn't have to incur shipping for a damaged product. So what happens? Now I get a credit of $11.40. Huh? Again, PayPal informs me, nothing from Grandinroad. So now I have to email again. Not only that, I noticed they charged me 7% in taxes. OHio is 5.75%. Florida, where I live is 6%. So how do we get 7%? Why is their taxes at all? They have no Point Of Sale or Nexus in Florida. I have a feeling this is going to go on for a while. As someone else on here said "consider any purchase from this company final".

The contrast between this experience and say, Amazon is like night and day. It's like Customer Service has been transported back 50 years in an era when customer experience is everything. Don't be fooled; These folks keep an upscale brand appearance but their back office operations are horrendous. BTW, Grandinroad is owned by Cornerstone Brands Inc. They own Ballard Designs, Chasing Fireflies, Frontgate, Garnet Hill, Grandin Road, Improvements, and TravelSmith. So if you want to patronize those other brands, good luck. I know I won't."

Beware TOADS appear very cute but are toxic critters. I'm here because for the SECOND time I've left a one star review on a product sold by GRAND TOAD and for the second time they refused my review. I'm 52, no cursing, just an honest clean detailed review. Yet GRAND TOAD says it doesn't fit their guidelines. GRAND TOAD's "guidelines" are obviously not allowing truthful reviews. They are deceptively hiding true reviews on their products. A company that knows their CRAP is way over priced for what it is and desperately trying to hide it! So dishonest! I noticed someone else here had their honest review denied too. Seems to be a pattern here.
It's true, if it's on sale, don't expect to use the free shipping! As soon as you input the code, the price goes back to regular price on the item(s) you wanted.
I can describe this company with one word. GREEDY! Their managing board must be loaded with small minded, greedy people who haven't gotten the concept that lowering prices to a more REASONABLE level will bring so many more sales than the few sales at higher priced. A board full of ignorance. No wonder they have so many poor reviews off site!
For people who like their Halloween, Target of all companies blows GRAND TOAD Away! Check out Target's Hyde N Eek Boutique, it's amazing. Look around too for the holidays. I've found just about everything available at this nasty (GRAND TOAD) place, available elsewhere including Amazon where you can get free shipping as long as it's not sold by GRAND TOAD which also sells on Amazon. Bringing their deception to the masses! Very little is exclusive to GRAND TOAD, look around and you'll find it elsewhere and save yourself the hassle of feeling of being taken advantage of by this dishonest company.
I've included a picture of what I tried to review. It's a $99 item that is small and hollow. GRAND TOAD didn't want me telling people.