Grandin Road

I am so unhappy with this company. I ordered an item before the holidays (Dec 16) and never received it. After waiting a suitable period (mid January), I called customer support to ask where my purchase was. They were so unhelpful. They said the package was lost in transit and that I could request a refund OR wait until MAY for the item to be resent. What? The month of MAY? Order was placed in December and was supposed to be a gift! I took the refund. I lost all trust with this company. Buyer beware...

I ordered a garland for my kitchen mantel. After waiting for 2 weeks, I got an email from Grandin that my return was processed. Made no sense because it had never been delivered to me. I never got it! I called and spoke with 2 different people and both said that UPS often sends back packages that are damaged. Really? I have received hundreds of UPS deliveries and it never happened before. No apology for the inconvenience and clearly no concern with customer satisfaction. Last time I support Grandin Road!

Not to discount anyone else's experience, but I have ordered well over 10 items just over the last several weeks and have had nothing but a positive experience every time. Two items that were damaged upon arrival I submitted pictures of and was refunded wholly within 24 hours, they have also honored price adjustments.

To be honest, sometimes the customer is not 100% right so I would take any negative reviews with a grain of salt.

Spent 4 calls and got a customer service rep who agreed to refund my $. Done I. Thought. At 945 pm they call, I am asleep and the rep wants more info that I do not possess as this was picked up 3 weeks ago.
Will have to start dispute with my bank due to their poor service and inconvenient call. I had given him my email. This is a lot of $$. Never again

Rude and incompetent. Bought a sofa from Grandin Road and paid for "white glove" service as we are in our 70's and the sofa is 84 inches and heavy leather. "White glove" means they set the sofa up. Well they left it on it's side and would not screw in the 6 legs and turn it over. Part missing for 1 of the wheels as well. Grandin Roadhas lodged a complaint with J. B. Hunt and are paying us to have someone come out and turn the sofa upright as J. B. Hunt REFUSED to send the driver and helper back k out and said we can wait 3-7 days til they can get around to it. If possible avoid this company. We will never purchase from Grandin Road again because this is who they use.

I ordered a desk the freight company sent someone to delivery that smashed the box around in top of that the desk that was purchased had a lot of scratched an imperfection the drawer was broken so I gave them a review however they feel like not posting it in their website attached is their response

I bought 2 almost 500$ bar stools. One was new and the other was clearly a RETURN. The hardware was missing pieces and in a zip lock baggie. Scrapes and dents all over. What kind of business practice is this? I would maybe expect this from Wayfair…. But to spend this much and receive someone's returned item… not ok.

I receive the wisteria wreath as a gift. It is cheaply made, and looks pathetic. I looked at the catalog to see what the price was, and I was shocked at the cost of the wreath that is totally not worth it at all. That is why I reached out with this review and I reached out to the company who said they were going to replace it. I was informed I would receive a new wreath in 5 to 7 days. It has been over a month now and have not received the product. I would not purchase anything from this company.

Grandin Road is notorious for advertising misleading promotions to which they will not stand by and honor. Today's promotion is a prime example of their malfeasance. The website states save an additional 30% off outdoor and outdoor sale items. Would you assume that if an outdoor item is on sale that you can take an additional 30% off of that item? Well if that's the conclusion you arrived at, according to Grandin Road, you are wrong. Unfortunately, a group of inept individuals that are running this company don't know the definition of the word 'additional' or 'sale'. This is how egregious errors like this occur repeatedly. Save yourself the headache and disappointment and do not shop from Grandin Road.

This company is dishonest. There ability to make payments is not possible by phone. This has gone on for 3 weeks. Grandin Road takes your money, but it is impossible to get any help with Commeity Bank with payments. Do not get a grandin road credit card!

So I ordered two pool noodles exactly a week ago. The representative on the phone told me I couldn't combine free shipping with sale items, so I ended up paying $20 to ship 2 $40 pool noodles. With that costly shipping I expected quick delivery. The representative told me my order would be shipped on the 14th, then the confirmation said delivery between 17th and 23rd and apparently my order still hasn't been shipped. I asked for them to just cancel and I'll never do business with them again. In this day and age and with the cost of their products, shipping should be free, and if not, at the price they are charging, I'd expect expedited shipping.

Purchased 8 outdoor rugs June 2019. We bring them indoors for storage from November to April. After two years they are all needing to be replaced. The color comes off and the corners fray and fade. Outside of one year warranty so Grandin Road basically said too bad.

Looked like a great rocking chair- the paint did not hold up and now the chair is in horrible shape- GR does not stand behind their products- was told the warranty was for one year and I am passed that! No matter what, the chairs should never have become so unsightly- do not buy unless you can use indoors!
Submitting pic- be sure to tap on the photo so you can see the way the paint did not hold up.

I got a catalog from Grandin Road which on the front stated free shipping and 20% off! I wanted to buy 2 very nice area rugs from them, but when I went to the cart, they charged me for shipping. When I called customer service to inquire, they said you only get one or the other. I understand if it's a very large items, but a rug is not! On sale should not negate free shipping, when you get a text first thing that says Free Shipping! The exclusions said nothing about rugs.

Ordered a coffee table that was "guaranteed" to be here by Xmas (2weeks after order date). 6 weeks later and it hasn't even been SHIPPED yet. Several emails, live chats and phone calls later (including a phone call demanding a supervisor) and still nothing. They keep saying "it's being moved to a different warehouse and will be shipped from there."
Okay but WHY can't ANYONE tell me when (at least approximately) that will happen?! Communication is awful, and I am extremely disappointed in this company. The best they have done so far is given a $50 credit toward my $500 order. After all this trouble it ought to be free if you ask me. I will update/add more reviews and this process continues because I will raise hell over it.

Unfortunately, there is not a store close to me so I called and asked about ordering and if the item isn't to my standards, would I be able to return and the answer was absolutely, so I placed the order got it quickly and of course it was not something we wanted to keep, which is where the problem starts.

Sure they absolutely said they would issue me a refund once they got the product back. That was the problem after 4 phone calls and a month NOTHING yet, so I finally had to call my credit card company (because if they don't pick it up they don't have to credit you - spoke to a manger before I called Chase and he did NOTHING but lip Service so don't bother buying anything from them, unless you want to keep it LOL

Placed an online order during a recent sale. After submitting order I noticed the shipping charges were higher than I expected and the taxes were double the sales tax rate in my area. Contacted Grandin Road customer services and was told shipping is calculated on original price, not sale prices. Wow, only company I know of to charge shipping on original prices, not actual prices. Was also told over taxation would have to go through billing department. After repeated calls, live chat and emails, still no response. Buyer beware!

I ordered some halloween stuff before I checked reviews, which is my fault, but let me tell you the corner spider webs are cheaply made and rip with any tension they are single use items. The skeleton spider still hasn't come and is now back ordered to october 20th. Which means I will not have it in time for halloween. This has been a poor experience with them for my first time I will not be shopping with them again. Save your money the items look cute but not worth the expense.