• Green Parts Direct

Green Parts Direct

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Thumbnail of user danr898
1 review
0 helpful votes
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October 15th, 2020

I order a replacement part specified by the Green-Parts-Direct website. When it arrived and did not fit on my lawn tractor I was told I'd get credit for the part but not the $40 return shipping. I will not take a chance and buy parts from them that may or may not work. Very poor customer service.

Thumbnail of user kenh385
2 reviews
4 helpful votes
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September 5th, 2019

I needed a part for a John Deere lawn mower I was working on. I had trouble finding the part I needed anywhere, but this website showed that they had the part in stock, had a picture of it and everything, so I ordered it from them. Their web site was the worst I've ever ordered from, took me six tries and each time had to completely start over. When I finally got to the checkout, entered my credit card and shipping address, it said my cart was empty, even though the cart icon showed 1 item in it. I then had to start over once again.
Once I was able to complete the purchase, the site would not allow me to ship to the customer. I had entered the customer name and address in the ship to field, but it replaced the name with my name. It did keep the correct address, so I went ahead and completed the order in hopes that the shipper would deliver to the address even though it was addressed to a name that does not reside there.
When the package arrived, it turned out not to be the part pictured or described. It was supposed to be a genuine John Deere part as shown on the web site in John Deere yellow. What they sent instead was a Briggs & Stratton part in the original sealed Briggs & Stratton packaging, black, not yellow. So they did not sell me a genuine John Deere Part, but an aftermarket B&S part. The part did fit, so I did not return it, partly because I just needed to finish the job and partly because this company was so difficult to deal with, and partly because the part was not available from any other source that I could find.
Just be aware that if you can work through their terrible web site and order a part, you are not going to get a genuine John Deere part, regardless if that's the way it is shown and advertised.

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