Greentoe

Saved hundreds of dollars on a 65" OLED. TV came shipped in great condition, would use this service time and time again. Thank you Greentoe!

Read the reviews, so gave it a try. Made an offer, got a great counter and accepted, as Greentoe is required to let you know, per the vendor, if the item is in stock and will ship right away or if there is any delay, they need to state this and you can either accept or decline. Once accepted, they charge you right away. This all went smoothly and then it was quite a few days or so till I even received any email from the actual vendor with my order and to create a sign in to follow it. I did all this and continued to follow up online to no avail. So after a full week of nothing, I emailed customer service, got no answer, then called and was given the complete runaround about the item order not being sent to warehouse for shipping yet and not explaining how on their actual website, the item shows in stock and if ordered that day, an expected delivery of Sept. 21-26th at the latest. SERIOUSLY!

So, after detailing all these facts to the customer service agent, she rudely kept cutting me off with again, the runaround, like a script, with no actual answer to my question or statements to back anything up. So I tell her about my situation in full and explain that if I cancel now, will I get my full refund. She says yes, but in 5-7 days. I'm not even sure to believe I will get anything back and scared to take that risk but also, my order is in the air and nothing be done. This is crazy. No communication, updates, nothing. I don't know what to do next.

Buyers beware, because this is not simple or smooth transaction process. I will never ever do this again and I will tell anyone to NOT do this! Extremely bad experience so far.

Beware giving them your data. They will send you an email stating that they need your work email to verify who you are. This is a copy of the email that they send and have been using since at least 2019.

"The retail partner that accepted your offer sent us an alert. They are having trouble clearing your order through their order verification department. Unfortunately we don't know the steps involved here or the reasons they are having trouble. Many times the issue is a similar name creating a verification challenge. We have seen people try to spoof the identity of others.

Can you please provide us with some additional information about yourself that they can use to verify the order? Usually a work email address tends to clear this up very quickly. We have sent them things like this in the past and that has helped get people through the process very quickly.

I'm sorry for the inconvenience. Fraud is a big problem in our industry and retailers aren't willing to take chances with expensive items like this. I hope you understand. We will keep all information confidential and it is only used for anti-fraud verification purposes."

Breaking it down, the end retailer does not charge your credit card. Greentoe does. The retailer is given a PO# on behalf of yourself by Greentoe so why would the retailer have any issues verifying anything? They don't and it is Greentoe that has the issue as they even state in their FAQ that they do not give the retailer you credit card info. A company that wants to tie your regular email address to your work email address and sends an email saying "it isn't us, it is the retailer" when it is not, should raise a lot of red flags. This is a blatant data grab for when they do sell your information.

When you point out all the flaws in what they were trying to do, they will send you links saying everyone does it because of fraud. Yet, if you look at the links, they are for shipping to an address other than the verified credit card address or a recently changed address. I will point out again, Greentoe is the one that charges your credit card and can verify the credit card information.

For some people, they may not care about giving away their data. If you are at all concerned about that, then stay away from Greentoe.