Walmart Grocery Delivery

I have placed the same order three times which means they have held authorizations of over $300 and I have yet to receive one delivery. I got the service because I have Covid and was going to utilize door delivery. First order attempted (NOT) then canceled. Customer service said drivers sometimes don't show up so that's "maybe" what happened. So I reorder, another $100, delivery was delivered but not to me. Not my door not my door number so someone got all of my groceries… soooo Number three is the charm right? Order again the same day for one last slot time of 9-10 pm so I can have food. Order delivered 10:04 pm but NOT TO MY DOOR! Customer says again "sorry we will contact store and make complaint" in the best broken English possible because customer service is 12 hours ahead of us in another country! Now they have $300 of my money for 5-10 business days held as an authorization and I have nothing. If I walked into Walmart and loaded my basket up with $300 of food I would go to jail even though they have my money held, YET they can hold my money and give no purchase which is basically theft and it's legal for up to 10 business days apparently. I hope Walmart gets sucked in a black hole by Amazon and Target. They are crooked and then hire third party crooks to deliver groceries and then hire overseas customer service agents who can't speak English to say "Oh I'm so very very sorry for your inconvenience" in broken English repeatedly. Ughhhhhh…. The photos are all the authorizations they've made in two days and I have absolutely ZERO OF ITEMS ORDERED!

I only use Wal-Mart delivery for groceries when I absolutely have no other way or I am too ill to go to the store. I am a disabled senior citizen and was happy when delivery became an option. But Wal-Mart and by delivery association, Door Dash and OnTrac, have the worst delivery rate. I left detailed instructions on how to get into the gated community. My phone rings when they try. I get maybe 1 out of 5 orders correctly packed and delivered. In the past 5 days there have been 3 items missing from 2 separate orders. 1 frozen was left out. They refunded. The first part of the 2nd order they delivered fine but the website said they would have to ship the 2 snack items. I knew they had them in the store but I was okay with that. Then today, out of the clear blue, I receive a text saying Door Dash driver arrived with the remainder of my order. Despite being sick, I had to get dressed and I go out to the parking lot to look for the drivers because I know the numbering can be confusing. I never got a call from the gate to open it. I just got a notification next saying it had been delivered and the picture was just a pitch black pic. It is bright and sunny here so unless she delivered it to the gates of hell, I don't know where it is. Hope the demons enjoy the snacks, they are kinda salty so maybe they are torturing lost souls with the chips and not offering ice water. Lol. Anyway, I got a refund. But just don't accept that it will be shipped like they say when you order or that you will get everything you order. This has been going on for YEARS with Walmart. I'm going back to bed now. I can't even with Walmart today.

I have had great experiences with this service. The personnel have always been very polite and helpful.

First delivery - ordered tape measure, baking pans, peeler, and a razor. Only received peeler but charged for everything, called walmart support which told me to call the store, I called the store and some lady answered asking what I ordered then told me TO TEXT HER PICTURES Of THE ITEMS then TEXTED ME BACK saying she couldn't see the items. After a few hours the order was cancelled. Eventually got refunded weeks later.

Second delivery - ordered basic groceries like ice cream, bread, pineapple, milk and a pillow. Received nothing, had to call the store AGAIN and get it refunded after proving it was never delivered.

Ordered online - vacuum and floor mat, 80$ worth of items. Got a notification against my will that it would be delivered from the nearest store, and I panicked. I received a can of cream of mushroom soup and a bag of chips. I called online help saying how terrible the store was and I wasn't going to be able to get through to them, and they told me to call the store and did nothing. I called the store, they also did nothing. It's been 2 years and walmart still charged me 80$ for items I never received.

Anyone with more money or time than me would consider this lawsuit worthy. This should be illegal.

I've used Walmart delivery since it started in my area in October 2019. It has been a series of complete dissatisfying incidents. They NEVER EVER have some of my staple groceries in stock. They do when I order but by delivery time they are out. But is that the worst thing? Not even close! There have been MULTIPLE incidents of delivery personal dropping it the entirely wrong address without even notifying me! I get the delivery message and POOF! Nothing there I mean MULTIPLE times! This last fiasco (I literally mean last because I WILL NEVER EVER USE IT AGAIN)! I ordered approximately $150 worth of groceries, changed my mind before delivery instead only spending $56 and 5 days later Walmart has yet to process this $100 back to my account - stating it's ‘the bank processing' like hell it is! I made another order for the next day and AGAIN it was delivered to THE WRONG place! They issued refund which went promptly into my account. I've started using Instacart it may be a bit more costly but worth every extra cent because I have never had ever one single issue with Instacart!

The other day I used walmart delivery service for the first and last time. I needed 18 tubs of chili for a party but they said I could only order 12 max. OK I'll figure out a way around this since I would have most of it. I had 1:45 mins to cancel which I didn't since no surprises popped up. About 3 hours after they email me saying we only have 4 of what you need and good news, it's on it's way. WTF I can't use 4 I need 18 in total not 4. I went back onto their site and It was
Going to let me order more of what they told me they don't have. Walmart never updates it's inventory and they never will, it gets you into their store in hopes of buying other items. With everything computerized, inventory should be instant. I called up to complain, they tried to buy me off with $10 which isn't much especially when you leave a tip. They asked what would it take, well for one don't waste our time have your true inventory listed so I can make a choice to buy or go somewhere else, second delete my account which you either have to call or do it through messenger chat. Which they did. If people want to order from them call them up and make sure they have everything you want. Lets make sure they have everything you want before you order otherwise you're going to get taken. I for one will never step foot into another walmart or business that family owns.

As I was writing this review this site wanted proof, I wasn't sure if I had any emails left which I didn't. I did find a apology email with a refund for the missing items, which doesn't help me much. The technology is there to update inventory daily, I'm sure they use it but we will never see it. They put mom and pop businesses out and took over, the least they could do is be of service to the community.
Do not make the mistake I made and tip the driver in advance. There is a way not to tip the driver first.

I would give this rating zero stars if possible. I took advantage of a Black Friday deal and purchased a Walmart÷ subscription. I ordered a few small bags of groceries and they were delivered by a magician because they rang the bell but by the time I opened the door they and their vehicle had vanished in thin air! I placed another order yesterday morning to be delivered at 5pm. At 5pm I got notified that there was a delay and that it would be 7pm. At 10pm I was told to cancel my order and try again. So, I reordered everything and set today ar 7pm for delivery. At 8 I got notified that there was a delay and it would be delivered by 10. I contacted customer service apparently in Fiji or someplace like that...and was told that it would be delivered by 8:45 because they were trying to find a driver. I am still waiting. I contacted customer service again and they told me to wait one more hour. At 11:30 pm I canceled again because they didn't show.

Last night they told me my order was picked up by a delivery driver but they didn't know where it ended up or who the driver was...really?!? That's competent...NOT! Tonight they told me that my order has been shopped and is ready but waiting for a driver. If they don't have drivers then they should not offer this service!

I will be calling the local store nd I will be asking for a refund for the membership dues and canceling Walmart÷. I will also make sure to spread the word before others fall victim to this scam!

They rarely deliver my order. Hours later, no order. So I cancel the order and it takes them 10 days to drop the pending charge.